Candeo Hotels Kyoto Karasuma Rokkaku

Frühstück eher als Erlebnis aber nicht um satt zu werden und täglich wärs etwas zu wenig Abwechslung - aber ok. Das Personal ist ok aber nicht unbedingt sehr Hilfreich - engl. nicht jeder, aber ich spreche ja auch nicht Japanisch:)

Shower in the bedroom
Not hot enough

Nothing

Everything was great.

Our room was in the ground floor (room 109 if I am not mistaken) and we could hear the water running whenever anyone on top of our room took a shower. The noise was quite loud to the point of waking us up in the morning. This is the only negative experience for this otherwise amazing hotel.

Reception needs to be refurbished, felt like we were checking in a hostel.

The cleaning could’ve been done better, especially in the bathrooms. Unfortunately we found other visitors hair on the floor in our room, which would stick to our baby when he would crawl around the room. The entrance to the hotel is a bit of a pain with a stroller.

Rizn

One does not typically expect a stay in Kyoto to include a front-row seat to a receptionist performing an impromptu, and sadly inadequate, cleaning of one's bathroom. Yet, at Candeo Hotels Kyoto Karasuma Rokkaku, the boundaries of "service" are redefined with a boldness that borders on the avant-garde.

Upon discovering that our room had skipped the "cleaning" portion of its daily schedule, we were treated to the sight of the front desk staff personally attempting to remedy the hygiene failures with a cloth and, one assumes, a great deal of optimism. Alas, optimism does not sanitize. Faced with an uninhabitable room, we exercised the only sensible option: we left.

What followed was an even more impressive display of corporate gymnastics. The hotel, having verbally acknowledged the disaster and promised a 50% refund of the total stay, suddenly developed a convenient case of amnesia once we were out the door. Through the medium of booking.com, they downgraded their integrity to a mere fraction of the promised refund, characterizing the entire ordeal as a "misunderstanding."

I have spent the better part of my week attempting to engage in a professional dialogue with both the property and booking.com. The hotel, however, has opted for the "Ghosting Protocol"—a strategy where one simply stops responding in the hopes that the disgruntled guest will eventually evaporate.

Be warned: a "Genius Level 3" status on booking.com provides roughly the same protection as a paper umbrella in a typhoon. If you book here, you are paying a premium for the privilege of potentially cleaning your own quarters, followed by a lengthy, one-sided correspondence with a brick wall.

In Kyoto, a city famed for its meticulous attention to detail, Candeo stands out—though for all the wrong reasons. I would prefer not to have spent my holiday as a voluntary auditor of their sanitary lapses, but here we are.