Zen Luxus Royal Serene Resort

Hotels
9.3 (101 reviews)
Zen Luxus Tehsil Road, Kalam, Swat, Khyber Pakhtunkhwa , Kalām , pk

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Polite staff
Excellent location
Cons:
Lack of electricity
Poor room service
No internet service

Categories

Cleanliness
8.75
The hotel itself is modern and clean, but some areas could be improved.
Service
9.72
Saqlain on front desk was very polite and helpful, but there were issues with room service.
Location
10
Excellent location, making it ideal for families.
Room Quality
8.76
Presidential suite could be improved, but rooms are generally cosy.
Amenities
9.21
Standard amenities; no internet service noted.
Value for Money
9.24
Charges for extra items such as coffee may affect value perception.
Food and Beverage
8.7
Breakfast menu could be better and diversified.
Overall Experience
10
Despite the issues, it was a memorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:44

Property Description

Luxurious Accommodation
Experience 4-star luxury at Zen Luxus in Kalām with comfortable guest rooms and modern amenities, including a garden and terrace.

Modern Amenities
Enjoy a seamless stay with conveniences like room service, a 24-hour front desk, and currency exchange available for all guests at Zen Luxus.

Delicious Dining Options
Start your day right with a buffet, à la carte, or continental breakfast at the on-site restaurant, ensuring a delightful culinary experience.

Book now for a relaxing and unforgettable stay at Zen Luxus in Kalām!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 101 reviews
Cleanliness: 8.75
Service: 9.72
Location: 10
Room Quality: 8.76
Amenities: 9.21
Value for Money: 9.24
Food and Beverage: 8.7
Overall Experience: 10
I
Irfan • solo_traveller • pk
8
Pros:

The services and staff were great

Cons:

The wifi was pretty bad

2026-07-07 • via Nuitee
S
Suleman • solo_traveller • pk
8
Yes
Pros:

Food service was very poor.
Breakfast was sub standard. R

Cons:

Room was booked through Booking.com. when checked in, no booking was with the property. After two hours waiting we got the room. I am very old member of Booking.com, it's first time I was embarrassed.

2026-07-05 • via Nuitee
D
Dr Muhammad Mahad • couple • mt
9
2026-07-03 • via Nuitee
B
Bilal • solo_traveller • pk
5
Pros:

The view was nice .. food was good..

Cons:

They have less staff which causes delay in room service... The room doesn't have fridge nor electric kettle... My overall experience was average

2026-06-30 • via Nuitee
M
Mansoor • family_with_children • pk
6
Not long lasting business under this ownership.
Pros:

Location…

Cons:

Unprofessional booking staff. No TV system working, things are only for show off….. Totally irresponsible hoteling experience.

2026-06-30 • via Nuitee
Y
Yousaf • solo_traveller • pk
8
2026-06-28 • via Nuitee
J
Javed • solo_traveller • pk
9
Pros:

Staff, service, facilities and location

Cons:

Approach road from main road, which is only few metres but is in very bad condition.

2026-06-27 • via Nuitee
K
Khan • solo_traveller • pk
10
2026-06-27 • via Nuitee
S
shakaib36 • extended_group • pk
9
Pros:

The location is ideal if you prefer staying away from the hustle and bustle of the main Kalam market. The property itself is excellent; however, if any issues arise, you can expect exceptional after-sales service and support from Luxus.

Cons:

During our stay, we encountered a few issues. However, what truly impressed me was the way the Luxus team handled the situation afterward.

Ms. Nosheen from the Lahore office personally called me, listened patiently to my concerns, and offered a sincere apology on behalf of the brand. Her professionalism, empathy, and genuine willingness to understand the guest experience left a very positive impression on me.

To me, this is what makes a good hospitality chain. No property is perfect, and occasional issues can arise anywhere. What matters most is the ability to listen to customers, acknowledge their feedback, and take corrective action where needed. It takes an open mind and a customer-first approach to turn feedback into an opportunity for improvement.

I greatly appreciate the care and attention shown by Ms. Nosheen and the Luxus team. Their commitment to guest satisfaction and continuous improvement is commendable and reflects positively on the brand as a whole.

2026-06-08 • via Nuitee
S
Shoaib • family_with_children • pk
10
2026-06-06 • via Nuitee
T
Tariq • solo_traveller • gb
8
2026-06-05 • via Nuitee
I
Ina • extended_group • pk
10
Highly recommend. Best option in Kalam!
Pros:

Location! View from the balcony. Far from noisy bazar! Compact. Elevator even here. Hot water 24/7!!!!! Light 24/7!!!!
Very big respect to the manager of the Hotel Imran. Very cooperative, helpful and professional!

Cons:

Only local tourists in the hotel don’t know what is private space: on loud music, talking very loud! Going to sleep at mid night!

2026-06-02 • via Nuitee
M
Muhammad • solo_traveller • ae
10
2026-06-01 • via Nuitee
H
Hassaan • couple • pk
10
2026-05-07 • via Nuitee
D
Danial • couple • pk
8
2026-05-06 • via Nuitee
D
Danial • couple • pk
8
2026-05-06 • via Nuitee
M
mirza • couple • pk
10
2026-05-04 • via Nuitee
Z
Zain • solo_traveller • pk
8
Pros:

Very clean room , always recommend to everyone this is 2nd time

Cons:

I think in breakfast they should add more things..

2026-04-20 • via Nuitee
G
Goraya • couple • pk
8
2026-04-01 • via Nuitee
A
Ali • couple • pk
10
2026-03-29 • via Nuitee