Hotel Dilley Grand

Excelente

It’s a clean place

Cumple su propósito que es llegar a dormir, no hay absolutamente nada en los alrededores por lo que si requieres algo de comer o beber en la noche tienes que salir a la I35 pero no es algo que reprocharle al hotel. No se veía muy segura el área de estacionamiento en la parte trasera pero no hubo ningún problema. Cuentan con máquina de café a cualquier hora.

This hotel knowingly double-charged both me and my family member for the same reservation and then extended the stay without permission, charging us for nights we never booked.

At this point, they are fully aware of what happened and are refusing to make it right. It feels like they’re just stealing our money, and they are avoiding all responsibility. No one will return calls, and we’re being completely ignored.

I’ve never experienced such blatant dishonesty and terrible customer service. Avoid this hotel! They will take your money and then refuse to fix their mistakes.

Nothing.

Great place, clean, quiet and safe and the manager it’s great she was really helpful. I recommend this place!

It was a great stay the rooms where very clean had no problems i even stayed an extra day , the service was excellent very nice and respectful i would definitely stay here again the next time im down in Dilley tx

We were in room 104. It’s on the side of the main hotel. Kinda like its own little house. The bed wasn’t made, the sheets and garbage bags were just thrown on the bed all bunched up. The comforter was thrown in a wad in the corner on the table with a pillow and it looked dirty and gross, not cleaned or fresh. The sheets maybe we clean but there is stains so it’s hard to tell. They had two pillow cases and the pillows were on the bed without cases on. It was on top of the bed topper that was completely covered in what looked like vomit stains or possibly pee. If there were cleaners, you think they’d at-least put the bed together. We brought our own blankets in because that’s how gross it felt using the ones there. Around the outlets and doors and edges of everything are dirty. Dead bugs in places. Smells bad. They have big used body wash and shampoo, open mini toothpaste. One of each size towel. Definitely didn’t feel super safe. The code is supposed to be your phone number and ours was just random. Felt like someone living at the property or at the bar might know our code and walk in at any moment throughout the night. Very loud from the bar across the street and trains passing by. It was just very dirty. No exaggeration, felt dingy and gross and like I’d rather sleep in my car. Maybe bring shower shoes & your own cleaning supplies if staying & barricade your door

Very clean and nice and i like door code instead of keys

In general, the entire hotel and room smelled so terrible that we couldn't even sleep.

The bed was incredibly comfortable. The best I've slept in on this road-trip. Very creaky though.

I was told upon booking that I would receive my room number and code at 3 PM the day of my booking. it discloses that there are no front desk staff that the check-in process is electronic. I did not receive the room number or code at all during the day. When I arrive to this establishment at 9 PM at night, I had to call multiple numbers to get my door code and room number. entering the building, there are Multiple loud guests. The lobby is unkept and very messy. The hallways are filthy. Upon entry of my room number there is another individual sleeping in the bed. Immediately call the number of the staff member at this establishment and they tell me that somebody messed up and they double booked my room. They told me that they were sorry, but they had no other rooms available for me even though they gave my room to somebody else. I demanded a refund. I will never return to this establishment again and neither should you.