Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Amazing staff
Good value for money
Quiet and clean environment
Cons:
Rooms may lack space
Pool temperature not ideal

Categories

Cleanliness
9.5
Rooms were clean and well maintained, contributing to the overall positive sentiment.
Service
10
The staff were incredibly friendly and attentive, enhancing the overall experience.
Location
10
The location is perfect, with easy access to attractions while providing a quiet retreat.
Room Quality
8.5
Some guests mentioned rooms being dark and lacking space for luggage.
Amenities
9
The pool area is nice but some guests found it too cold, which was disappointing.
Value for Money
9.5
The hotel provides excellent value, especially given the quality of service.
Food and Beverage
9.5
Meals received praise from multiple reviews, indicating good quality and variety.
Overall Experience
10
Most guests reported an enjoyable stay with a relaxing atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 19:36

Property Description

Explore the City on Foot

Located in the city centre, "The Urban" is the perfect base for leisurely exploration. Just minutes away from the Old Market and Pub Street, immerse yourself in the vibrant surroundings on foot.

Sustainable StayNature Concept

Embrace a unique experience with "StayNature" at "The Urban." Contribute to a sustainable future by planting a tree during your stay. Join us in preserving and restoring nature for generations to come.

Convenient Amenities and Services

Enjoy air-conditioned rooms with modern amenities, a tour desk, and 24-hour reception for your convenience. Indulge in massage and laundry services, and savor delicious meals at the on-site restaurant.

Experience the essence of nature and city life combined at "The Urban." Book now for an unforgettable stay!

Important information:

Guests are required to provide arrival details in advance using the Special Requests box available.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$15 per person per night when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.5
Based on 5610 reviews
Cleanliness: 9.5
Service: 10
Location: 10
Room Quality: 8.5
Amenities: 9
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
C
Cristina • solo_traveller • it
9
Pros:

Struttura molto carina, staff estremamente presente, posizione buona. Carina anche la piscina, non eccezionale ma discreto il ristorante

2026-07-11 • via Nuitee
P
Pilar • solo_traveller • es
10
Pros:

La amabilidad del personal, que estaba todo muy limpio y que te hace sentir como si estuvieras en mitad de la nada cuando estas supercerca de la zona de pubs. También nos encantó el té y la experiencia de plqntar un árbol. ¡Además restaurante tiene una comida riquísima!

Cons:

Tener que irnos

2026-07-11 • via Nuitee
R
Remco • family_with_children • nl
8
Een heerlijke oase in een heerlijke stad!
Pros:

Deze accommodatie heeft alles wat je nodig hebt: een restaurant, een zwembad, een gym en een prachtige tuin! Daarnaast is de staf mega behulpzaam, van manager, receptie tot en met overig personeel.

Cons:

De badmakers van de familiekamers zijn echt heel klein

2026-07-10 • via Nuitee
S
Stéphane • extended_group • ch
10
2026-07-10 • via Nuitee
P
Pol • solo_traveller • es
10
Tot va ser perfecte, el lloc ideal al mig de la ciutat de Siem Reap, super recomanable.
Pros:

Tot. Des de l’atenció del personal, fins a les instal.lacions en general.

Cons:

Potser les habitacions es podrien restaurar o tenir millor manteniment, però res dolent!

2026-07-09 • via Nuitee
M
Mihails • solo_traveller • lv
10
Pros:

Personal was very friendly and helpful. Pool. Yard. All good. Area is close to night market.

Cons:

Nothing

2026-07-09 • via Nuitee
N
Neil500 • solo_traveller • ae
9
Pros:

Fantastic location. Wonderful staff and exceptional value for money... highly recommended. All the staff were amazing, but the Operations Manager - Sam - was a star.

Cons:

Everything was great - food was good, but maybe a TV in the room would have been a nice to have - just as background noise as you get ready for a night on Pub Street.

2026-07-07 • via Nuitee
B
Boya • solo_traveller • cn
7
Pros:

位置、环境、wifi、工作人员的言行都很完美，早餐单点的还不错！我要远程工作和线上会议，需要保证网络链接顺畅，被安排的房间网络链接很不错，公共区域的网络也很顺畅，推荐给有工作需要的人！

Cons:

床垫子和床单上有残留的一点污渍，我有些介意。不过整体还是非常整洁的，有鲜花装饰，空气清新。如果能注意细节就更完美了，总之如果再来暹粒我还会考虑住在这里。

2026-07-07 • via Nuitee
K
Kuniko • solo_traveller • us
10
Pros:

Great service and friendliness by the staff, excellent facilities! Great pool and jacuzzi to unwind after a long day. The food in their restaurant is excellent, and I loved the afternoon tea! Will recommend this hotel to anyone staying in Siem Reap.

Cons:

Nothing. Everything was great!!

2026-07-07 • via Nuitee
S
Steve • solo_traveller • gb
10
Awesome
Pros:

We were originally booked into a sister hotel (The Nest) but were moved to The Urban due to renovations. What can I say, it was our lucky day. Samnam and his team were absolutely brilliant and the hotel was wonderful. Fresh, clean and spacious with comfy beds, hot shower and ony 5 minutes walk to restaurants, bars, market and other sister hotels. Absolutely nothing was too much trouble for Samnam or his team. We were originally booked for 3 days but decided to stay for 5 as it was so good. It was my birthday whilst there and the team surprised me with a cake and singing. Made my day. A very big thank you to all at The Urban.

Cons:

Did not like leaving

2026-07-07 • via Nuitee
S
Sam • solo_traveller • gb
10
Perfect!
Pros:

Everything! They were so welcoming and the staff are exceptionally kind. The room was clean, comfortable, and calm. The facilities are lovely - the pool was such a welcome addition in the afternoons. It’s a beautiful property and the attention to detail is wonderful. I would recommend!

Cons:

All was perfect!

2026-07-07 • via Nuitee
C
Clarisse • solo_traveller • fr
10
2026-07-07 • via Nuitee
F
Fowler • solo_traveller • gb
10
Pros:

Very relaxed stay 6 nights of total chill, I was there in the off season so the town was also relaxed , however the hotel would’ve been as good anytime , 10/10

2026-07-07 • via Nuitee
E
Erwan • couple • fr
10
2026-07-06 • via Nuitee
E
Ella • extended_group • us
10
Pros:

Everything was amazing! The staff was absolutley incredible, the facilities, the food, the service, the rooms, it was all absolutely perfect.

Cons:

Nothing that we didn't like! It was all perfect

2026-07-06 • via Nuitee
J
Jeffrey • solo_traveller • us
10
Lovely oasis very close the center of town.
Pros:

Terrific location, attentive staff. The pool was terrific for swimming or lounging. The gym is nicely designed and well-equipped.

2026-07-06 • via Nuitee
T
Tara • solo_traveller • au
10
Amazing!
Pros:

Everything! Very comfortable rooms, amazing staff and beautiful hotel

2026-07-05 • via Nuitee
K
KAHO • solo_traveller • jp
10
素敵な旅になりました！ありがとう！
Pros:

食事処やパブストリートから近く、明るい通りにあるため女性の一人旅でも安全だった！
また、スタッフがフレンドリーで多くの情報をもらえた！トゥクトゥクのアレンジも可能。
フリーのアフタヌーンティーや植樹体験もできるため満足度が高い

2026-07-05 • via Nuitee
S
Sak • extended_group • kh
9
Nice place
Pros:

Cozy , Nature

2026-07-05 • via Nuitee
A
Anne • family_with_children • sg
9
Amazing stay. Super central, great facilities, pool, SPA, etc. food was great, cooking class was lovely - we enjoyed our
Pros:

Staff is super attentive and lovely, they take really good care of you! Great team!

Cons:

Bathrooms need an upgrade

2026-07-05 • via Nuitee