Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Amazing staff
Good value for money
Quiet and clean environment
Cons:
Rooms may lack space
Pool temperature not ideal

Categories

Cleanliness
9.5
Rooms were clean and well maintained, contributing to the overall positive sentiment.
Service
10
The staff were incredibly friendly and attentive, enhancing the overall experience.
Location
10
The location is perfect, with easy access to attractions while providing a quiet retreat.
Room Quality
8.5
Some guests mentioned rooms being dark and lacking space for luggage.
Amenities
9
The pool area is nice but some guests found it too cold, which was disappointing.
Value for Money
9.5
The hotel provides excellent value, especially given the quality of service.
Food and Beverage
9.5
Meals received praise from multiple reviews, indicating good quality and variety.
Overall Experience
10
Most guests reported an enjoyable stay with a relaxing atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 19:36

Property Description

Explore the City on Foot

Located in the city centre, "The Urban" is the perfect base for leisurely exploration. Just minutes away from the Old Market and Pub Street, immerse yourself in the vibrant surroundings on foot.

Sustainable StayNature Concept

Embrace a unique experience with "StayNature" at "The Urban." Contribute to a sustainable future by planting a tree during your stay. Join us in preserving and restoring nature for generations to come.

Convenient Amenities and Services

Enjoy air-conditioned rooms with modern amenities, a tour desk, and 24-hour reception for your convenience. Indulge in massage and laundry services, and savor delicious meals at the on-site restaurant.

Experience the essence of nature and city life combined at "The Urban." Book now for an unforgettable stay!

Important information:

Guests are required to provide arrival details in advance using the Special Requests box available.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 5692 reviews
Cleanliness: 9.5
Service: 10
Location: 10
Room Quality: 8.5
Amenities: 9
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
M
Mohammad • couple • gb
10
Clean great price location defo come again
Pros:

They property is kept well maintained threw out my 5 day visit.. they had a great restaurant pool massage and staff where amazing couldn’t do enough for you so welcoming amazing.. everything is close but to your literally in the middle of everything shopping eating clubbing and the price is fantastic very cheap and great quality

Cons:

Nothing it was all 10/10

2026-09-05 • via Nuitee
M
Monyvichheka • solo_traveller • it
10
2026-09-05 • via Nuitee
K
kirstin • couple • ae
10
Pros:

Excellent Excellent Excellent!!!!

Cons:

Everything!!!

2026-09-04 • via Nuitee
W
William James • family_with_children • at
9
Stylish, comfortable and friendly in a great location
Pros:

Super-friendly staff
Central location
Clean & comfortable
Organised a super 3-day program for Angkor Wat for my family (incl. airport transfers)

Cons:

Larger family room on top floor not yet renovated like the very attractive ground floor rooms. A change was easy though.

2026-09-03 • via Nuitee
S
Sophearoth • couple • kh
9
2026-09-03 • via Nuitee
4
4li_fr • solo_traveller • fr
8
2026-09-02 • via Nuitee
I
Iana • couple • uy
10
Pros:

We truly enjoyed our stay at this hotel. The staff were incredibly helpful and attentive; they remembered our names and assisted us with everything. The service was top-notch. I would especially like to highlight the receptionist, Pisey; she accompanied us to the tree-planting activity and helped us with everything.

We also took a cooking class on local dishes, and we really enjoyed it.

We are very happy we chose this hotel and will recommend it to all our friends.

2026-09-02 • via Nuitee
T
Tõnissoo • solo_traveller • th
10
Amazing, will come again.
Pros:

Location was great. Everything was clean and comfortable.

2026-09-01 • via Nuitee
L
Ludivine • solo_traveller • fr
10
Pros:

Hôtel très bien situé à 10 min à pied du old market, dans un quartier calme. Les chambres sont très confortables et aucun bruit la nuit ! Le personnel est très attentif et prévenant. Je recommande !

Cons:

Rien

2026-08-31 • via Nuitee
L
Leah • solo_traveller • nl
10
2026-08-31 • via Nuitee
M
Marty Moo • solo_traveller • au
10
2 weeks just like staying with family
Pros:

Great location right in the cbd

Cons:

All good

2026-08-30 • via Nuitee
B
Baillard • solo_traveller • nc
10
2026-08-30 • via Nuitee
A
Alberto • couple • es
10
Buena localización
Pros:

Calidad-precio, inmejorable. En el centro de Siem Reap, pero sin el bullicio de las calles centrales.

2026-08-29 • via Nuitee
A
Adam • couple • gb
10
Absolutely perfect - 100% must stay in Siem Reap
Pros:

The staff really go the extra mile to make you feel welcome. The rooms are tidy and clean with all the amenities. The pool area and the gym are very nice. The restaurant and bar area is lovely. What really makes this place stand out are the little things, cool towels when you arrive home, complimentary drinks and snacks at times through the day, the tree planting trip and the cooking class. Just everything was absolutely spot on. Location is also superb, with access to night market and pub street so so easy!

Cons:

The only little thing that could be improved is the air-con in the gym. Given this is a container-like space with glass walls, it’s is extremely hot in there. We even went in early to turn a/c on, but was still very hot! That being said, the hotel staff brought us cold towels and water during our workout which wasn’t necessary but very appreciated!

2026-08-28 • via Nuitee
S
Seta • solo_traveller • ch
10
Pros:

The friendly service really reflects the Khmer hospitality.
Pahna at the reception was very fast and friendly. Phos at the restaurant was giving good counsel and the food and more. She was always very alert. The young trainee at reception was also very friendly. She was very shy so I didn't dare to ask her name.

Cons:

Nothing special.

2026-08-28 • via Nuitee
M
Meng • extended_group • kh
10
Pros:

The room was clean and the environment was so relaxing. Big swimming pool with nature surrounded. The location also excellent where we can park our own car and walk through to the Pup street only 3mn.

2026-08-28 • via Nuitee
S
saroeung • solo_traveller • kh
10
I felt like I was staying in my house, very warm and happy.
Pros:

We like the service there, they are friendly and helpful, the room is very clean and comfortable, the massage was great and nice pool.

2026-08-27 • via Nuitee
J
Jennifer • solo_traveller • gb
10
Pros:

Excellent facilities, staff were lovely and very welcoming too (especially Pisey)

2026-08-27 • via Nuitee
Y
yên khê • couple • fr
10
Nous sommes restés 8 jours et étions ravis de notre séjour. Le personnel de l’hôtel est tellement gentil et près à nous
Pros:

L’emplacement de l’hôtel est dans une rue calme et charmante, juste à quelques minutes du l’ancien marché et du centre. Les chambres sont spacieuses et surtout le personnel est très gentil et attentif.

Cons:

La suite avec balcon n’a pas de balcon en fait. C’est au RDC avec un espace avec table et 2 chaises devant la fenêtre. Donc pas de vue. Et on doit fermer les double-rideaux toute la journée pour ne pas être vus de dehors.

2026-08-27 • via Nuitee
Y
yên khê • solo_traveller • fr
10
2026-08-27 • via Nuitee