Hayah Golden Hotel

Hotels
6.5 (2222 reviews)
Central West Area , Al Zubair Ibn Alawam Street , Al Madinah , SA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Limited parking
Expensive breakfast
No spa services
Unclean rooms
Uncomfortable beds
Delayed service responses
High prices

Categories

Cleanliness
5.9
Mixed reviews on cleanliness with guests citing unclean rooms and non-functional washroom exhausts.
Service
6.3
Service received mixed feedback, with complaints about uncooperative staff and delayed responses.
Location
8.6
Highly praised location near key landmarks with easy access to attractions.
Room Quality
6.6
Rooms received varied feedback, with some mentioning maintenance issues and uncomfortable beds.
Amenities
7
Mixed feedback on amenities provided, with mentions of missing toiletries and inadequate room facilities.
Value for Money
5.1
Guests expressed dissatisfaction with the value for money, citing high prices and lack of corresponding services.
Food and Beverage
4
Limited feedback on food and beverage services, with some mentioning the need for improvement in variety.
Overall Experience
8.5
Most guests had a positive overall experience, especially praising the location and friendly staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 23:06

Property Description

Luxurious Accommodations - Al Hayah Golden Hotel, located just a short walk from Prophet Muhammad’s Mosque, offers modern air-conditioned rooms with free Wi-Fi. Each room is equipped with a flat-screen TV for your entertainment.

Convenient Amenities - The hotel provides a 24-hour front desk for any assistance you may need during your stay. Additionally, Prince Mohammad Bin Abdulaziz International Airport is only a 20-minute drive away, making travel easy for guests. Complimentary private parking is available on-site, subject to availability.

Prime Location - With its close proximity to the mosque and convenient access to the airport, Al Hayah Golden Hotel is the perfect choice for travelers looking for comfort and convenience in Medina.

Book now to experience the luxury and convenience of Al Hayah Golden Hotel!

Important information:

Please note non refundable policy will apply on bookings over 5 rooms and will be charged full amount of the booking any time after the booking is made.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.5
Based on 2222 reviews
Cleanliness: 5.9
Service: 6.3
Location: 8.6
Room Quality: 6.6
Amenities: 7
Value for Money: 5.1
Food and Beverage: 4
Overall Experience: 8.5
M
Mariam • family_with_children • gb
1
Cons:

Key cards didn't work
Toilet paper and water never given
Poor customer service

2026-10-24 • via Nuitee
A
Amjid • family_with_children • gb
10
The best location and the best view of nabawi
Pros:

Location the best my room and the view of masjid nabawi

Cons:

I can’t say anything every was good

2026-10-24 • via Nuitee
A
Asad • family_with_children • nl
4
Transferred to a smaller hotel without notice, with narrower-than-advertised beds and an unclean bathroom; only the loca
Pros:

Location and AC were good.

Cons:

I booked the Hayah Hotel for 5 people, reserving a quadruple room. However, upon arrival, I was informed that we had been transferred to another property, Areek Taibah Hotel, without prior notice.

The room at Areek Taibah Hotel did not meet the expectations set by the original booking. The listed bed size was 4 twin beds, each 90–130 cm wide, but the actual beds were only around 70 cm wide at most. The room was also smaller than the one at Hayah Hotel, and the bathroom was not very clean.

The only positive aspects were the hotel’s proximity to the mosque and the good air conditioning in the room. Overall, the unexpected hotel change, smaller room, inaccurate bed-size information, and cleanliness issues made the experience disappointing.

2026-10-24 • via Nuitee
A
Amna • family_with_children • gb
9
2026-10-20 • via Nuitee
A
Ahmed Ali • family_with_children • fr
8
2026-10-18 • via Nuitee
M
Mohammed • extended_group • sa
10
2026-10-16 • via Nuitee
R
Rachid • family_with_children • de
9
2026-10-16 • via Nuitee
A
Ahmed • solo_traveller • sa
10
Pros:

Nice rooms

Cons:

Electrical connections need adjustment

2026-10-15 • via Nuitee
M
Mohamed Roma • family_with_children • it
10
Pros:

مكتب الاستقبال ممتاز جداااا نظافة الغرف ممتازه الشاب المؤدب شيمون مصطفي ممتاز

Cons:

لاشيء ممتاز والغرف تم تجديدها

2026-10-14 • via Nuitee
إلياس • family_with_children • sa
10
Pros:

فندق قريب من الحرم واستقبال رائع وتعاون بالذات موظفه الاستقبال طيف وغرف نظيفه

2026-10-14 • via Nuitee
Y
Yaseen Ahammed • family_with_children • sa
7
2026-10-14 • via Nuitee
Y
Yaseen Ahammed • family_with_children • sa
5
Pros:

Refurbished , nearest to masjid nabawi and maintained new

Cons:

The check in time took 2 hours. The staff was displeasant. No body bothered to provide water in the room or the toileteries

2026-10-14 • via Nuitee
F
Fathi • family_with_children • sa
7
2026-10-12 • via Nuitee
A
Asjad • family_with_children • no
10
2026-10-11 • via Nuitee
A
Ayan • family_with_children • gb
10
Pros:

We didn’t get any breakfast

2026-10-11 • via Nuitee
T
Tamin • solo_traveller • tr
10
2026-10-11 • via Nuitee
ابراهيم • couple • sa
6
2026-10-10 • via Nuitee
T
Tamin • solo_traveller • tr
10
2026-10-10 • via Nuitee
M
Muhammad • extended_group • sa
7
2026-10-08 • via Nuitee
E
Eymen • solo_traveller • tr
8
2026-10-08 • via Nuitee