Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Comfortable beds
Convenient location
Cons:
Cleanliness issues
Misleading room quality

Categories

Cleanliness
5.58
Numerous reports of unclean conditions, mold, and hair in the bathroom.
Service
9.55
Positive remarks on the staff's quick responses and helpfulness.
Location
9.09
Good location mentioned in several reviews, albeit somewhat noisy.
Room Quality
6.54
Some issues reported including noise and discomfort in certain accommodations.
Amenities
8.57
Amenities like Netflix and self-check-in were appreciated, but there were some missing kitchen utilities.
Value for Money
7.53
Mixed feedback on value due to expectations not meeting reality in some cases.
Food and Beverage
8.58
No specific mentions in the reviews regarding food and beverage options.
Overall Experience
8.55
Overall experiences varied greatly, leaning towards positive despite significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:19

Property Description

Cozy Accommodation with Convenient Location
Enjoy a comfortable stay at Lum Hotel, conveniently located near Sugar Beach and popular Toronto attractions. Unwind in our well-equipped rooms with city views and free WiFi.

Charming Garden and Terrace
Relax in our peaceful garden or soak up the sun on our inviting terrace. Perfect spots to unwind after a day of exploring the city.

Modern Amenities and Services
Our rooms feature essential amenities like a fridge, oven, and coffee machine, ensuring a pleasant stay. Benefit from free parking, non-smoking rooms, and attentive service throughout your visit.

Ready to experience the best of Toronto? Book your stay at Lum Hotel now for an unforgettable trip.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 119 reviews
Cleanliness: 5.58
Service: 9.55
Location: 9.09
Room Quality: 6.54
Amenities: 8.57
Value for Money: 7.53
Food and Beverage: 8.58
Overall Experience: 8.55
Y
Yevheniia • extended_group • us
10
2026-01-19 • via Nuitee
S
Sarah • extended_group • us
10
2026-01-19 • via Nuitee
M
Meghan • extended_group • ca
10
Amazing !
Pros:

We checked in early without hesitation. Everything exceeded our expectation's. The lay out and “architecture” was a bonus.
At the end of the night we were able to curl up and enjoy Netflix provided by Lum which was a great asset most places don’t include.

I highly recommend this establishment to my friends and family and will 100% book again.

I booked last minute (the night before) and got the best deal for the perfect location. Upon online booking Lum sent me private confirmation right away, easing all my booking stresses.

Thank you so much ! Look forward to my next stay with you @ Lum The Queen 😀

2026-01-19 • via Nuitee
I
irene • couple • ca
5
Pros:

The location was very nice with everything being walking distance.

Cons:

The walls were thin. We could practically hear everything upstairs. The guests upstairs were very loud late at night. It was hard to sleep. We could hear a lot of yelling and running.

2026-01-05 • via Nuitee
R
Rimon • solo_traveller • ca
9
2026-01-01 • via Nuitee
B
BÉATRICE • extended_group • fr
7
Logement fonctionnel et confortable
Pros:

Logement fonctionnel, lit confortable
Quartier top et logement tres bien situé
Self checking et self Checkout ce qui est tres pratique

Cons:

La cuisine n'est pas bien équipée
Les rideaux peu occultants (beaucoup de lumière dans le salon le matin)

2025-10-31 • via Nuitee
M
mt87 • family_with_children • tw
9
2025-10-29 • via Nuitee
C
Christian • extended_group • fr
9
2025-10-26 • via Nuitee
C
Canan • family_with_children • ca
10
Hidden gem and great location
Pros:

It was very cozy and clean.

2025-10-23 • via Nuitee
R
Ronald • solo_traveller • us
8
Cons:

The room was fine, but I could not get the heat to turn ON, hence a rather cold stay.

2025-10-20 • via Nuitee
W
Wen chieh • family_with_children • tw
10
2025-10-12 • via Nuitee
M
misti • couple • us
5
Pros:

Dedicated parking lot, quick responses from staff, location was okay- not as close to main attractions as I was expecting based on reviews

Cons:

Loud- people above us and street cars could be heard all the time, sleeper sofa was just a couch- didn’t pull out into a bed, bathroom could use some love

2025-10-09 • via Nuitee
M
Michael • solo_traveller • nz
6
2025-10-05 • via Nuitee
S
Sophie • solo_traveller • ca
5
Pros:

Location

Cons:

It was loud, ventilation stagnant and I’m pretty sure there were bed bugs because I came home covered in bites :(

2025-09-30 • via Nuitee
N
Nathalie • extended_group • ca
8
2025-09-29 • via Nuitee
B
Bianca • family_with_children • be
10
2025-09-19 • via Nuitee
J
Jeff
6
Pros:

Nice location. Large kitchen. Rely heavily on Whatsapp for checkin. Would prefer more texting but just a person preference.

2025-09-18 • via Nuitee
N
noemie • solo_traveller • ca
1
Would not recommend
Pros:

The location was good

Cons:

My stay was terrible at suites #6! The place didn’t look like the picture. I was in a basement with mold in the bathroom, unclean towels, and hair on the shower wall. There was only a tiny window that didn’t show the sun. I asked to change apartments, hoping it was just this one, but the host said I’d have to pay the full amount again and wont be the difference reimbursed my current place. I ended up staying only two nights out of three, leaving earlier than planned. I was there for a film convention in Toronto. I highly would NOT recommend this place.

2025-09-11 • via Nuitee
S
Simone • family_with_children • de
3
Pros:

Lage - nah an den öffentlichen Verkehrsmittel

Cons:

Die Unterkunft war absolut nicht sauber. Haare im Bett, Flecken auf der Bettwäsche, Staub am Boden, ..

Hätte mir mehr Entgegenkommen des Personales gewünscht zwecks Verkürzung des Aufenthaltes, da unser Flug auf Grund des Streiks von Air Canada gecancelt wurde. Schlechte Kommunikation, häufig über KI.

Preis/Leistung nicht erfüllt.

2025-09-09 • via Nuitee
A
Aarti • family_with_children • nl
1
Verschrikkelijk!! We zijn opgelicht!!
Pros:

Niets, de accomodatie is een ondergrondse “appartement” en geen vier sterren hotel zoals ze adverteren.

Cons:

De locatie, smalle trap naar beneden (amper te doen met de koffers), veel stof en schimmel in badkamer en kamers, lichtpunten die het niet doen etc.

2025-09-05 • via Nuitee