Hotel Puerto Libre

Hotels
9 (425 reviews)
Calle 8 norte #399 Esquina Avenida Rafael E. Melgar , Cozumel , mx

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Value for money
Cons:
Cleanliness issues
Limited amenities
Noise from surrounding areas

Categories

Cleanliness
8.39
Multiple reviews mentioned cleanliness issues, such as noise and old towels.
Service
9.86
Staff praised for attentiveness and helpfulness across several reviews.
Location
9.4
Consistently highlighted as fantastic and conveniently located.
Room Quality
8.35
Generally comfortable and spacious, but issues with partial sea views and privacy.
Amenities
8.88
Basic amenities available; however, some reviews noted missing items like tea/coffee.
Value for Money
9.34
High value for the price, especially compared to other hotels in the area.
Food and Beverage
8.39
Lack of on-site restaurant mentioned, impacting overall score for food options.
Overall Experience
9.36
Overall positive sentiment with noted improvements possible.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:06

Property Description

Luxurious Accommodation
Hotel Puerto Libre in Cozumel offers a luxurious stay just 34 km from Faro Celarain. Guests can enjoy an outdoor swimming pool, free private parking, and a bar. The 3-star hotel also provides a concierge service, tour desk, and spacious family rooms.

Modern Amenities
Each air-conditioned room at Hotel Puerto Libre is equipped with a desk, safety deposit box, flat-screen TV, balcony, and a private bathroom with a shower. Additionally, guests are provided with premium bed linen and towels for ultimate comfort.

Convenient Location
Conveniently located only 1 km from Cozumel International Airport, the hotel offers a paid airport shuttle service for guests' ease of travel. Book your stay at Hotel Puerto Libre for a memorable and relaxing experience.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 425 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
D
David couple gb
8
Hotel was great but was disappointed with Cozumel beach policy
Pros:

The staff were very welcoming, courteous and all round interested in you as the guest.
The rooms were clean, comfortable, good quality. The shower was excellent and so too was the smell of the soaps, shower gels, shampoo and moisturiser provided.

Cons:

No negatives but suggested improvements for property:
- Safe was too small for iPad
- hand towel in bathroom
- alert guests to the fact that if they want to go to the beach, paid access to a beach club is required (20 USD San Francisco Beach Club was cheapest + taxi required 300 pesos in each direction)

2026-03-27 via Nuitee
D
Danilo couple us
10
2026-03-23 via Nuitee
S
Sergiu family_with_children ro
10
Pros:

Super close to the ferry, with very friendly and accommodating staff. I would stay here again.

2026-03-22 via Nuitee
R
rosa maria family_with_children es
9
Hotel bien ubicado y cómodo
Pros:

Está bien ubicado. Las camas muy cómodas y se puede descansar bien. No hay mucho ruido.

Cons:

El desayuno no está incluido por lo que pagamos el paquete que tienen de desayuno, pero no era muy bueno. La fruta estaba pasada.

2026-03-22 via Nuitee
S
sally couple us
10
Beautiful facility, great location
Pros:

beautiful facility and staff was exceptional :) Spotless, huge room with very comfortable bed! We LOVED it!

Cons:

we had literally the only room in the place with NO view; well a view of a cement wall

2026-03-22 via Nuitee
M
Monroy family_with_children mx
10
Pros:

Todo.instalaciones,personal,ubicacion todo

Cons:

Todo me gusto

2026-03-20 via Nuitee
Y
Yotam solo_traveller us
9
Pros:

Hotel Puerto Libre was fantastic - the hotel itself is modern and the rooms are very clean and well designed. The terrace with sea view was great. The hotel room is spacious, there is potable water supplied on a daily basis and cooler available on each floor to fill whenever you want which was highly convenient. The room was serviced on a daily basis. The wifi was strong and the hot water pressure was very good. Definitely a great value for the money, and location is great (walking distance from ferry terminal and all restaurants). Highly recommend.

Cons:

The pillows were very soft and not very comfortable for me since I prefer firm pillows. The breakfast food was reasonably priced but quality was just ok, there are better options very close by to the hotel. But these issues are very minor, everything else was excellent.

2026-03-17 via Nuitee
K
Kristina solo_traveller us
10
2026-03-17 via Nuitee
C
Cristina solo_traveller nl
8
2026-03-17 via Nuitee
D
Don couple us
10
Another perfect, but too short of a stay!
Pros:

This is our third time here and we have enjoyed our stay each time. The staff is wonderful, friendly and very helpful. Our room had a wonderful view of the ocean and pool. We loved the large king size bed, which was very comfortable. The room was very clean and had everything we needed.

2026-03-15 via Nuitee
N
Nicholas couple us
9
Pros:

Vibe, location, facilities, staff was helpful

Cons:

Hard to get pool towels

2026-03-13 via Nuitee
J
javier couple ar
10
2026-03-13 via Nuitee
G
Glenda couple ca
8
2026-03-13 via Nuitee
C
Carolyn solo_traveller us
10
Great place to stay in Cozumel!
Pros:

Everything!

Cons:

Nothing!

2026-03-09 via Nuitee
K
Keren couple il
9
2026-03-09 via Nuitee
L
Llano solo_traveller ar
10
EXELENTE !!!!
Pros:

Fue una estadía muy agradable , la vista de la piscina es muy buena , el desayuno muy bien y todo fresco , la habitación excelente vista , me quedé en el 2 piso Deluxe cama extra grande con vista al mar balcón grande con una vista al atardecer increíble y una ventana con vista a la piscina , lo recomiendo 100x100

2026-03-08 via Nuitee
P
Peter solo_traveller us
9
2026-03-08 via Nuitee
R
Randall family_with_children us
9
Pros:

Very friendly and helpful staff. Super location walking distance from the ferry. The room was excellent. Clean and spacious.

Cons:

The restaurant was not open on the property. We would have liked to eat breakfast in the hotel.

2026-03-08 via Nuitee
L
Lonneke family_with_children nl
10
Schoon, goed hotel
Pros:

Schoon hotel, ruime kamer, perfect om te combineren met overdag duiken. Fijn uitzicht, leuk balkonnetje. Goede ligging bij centrum en boot en toch rustig.In Cozumel een meer relaxte sfeer dan in Playa.

Cons:

Geen ontbijt maar voor ons ook niet nodig omdat we vroeg gingen duiken. Verwacht geen bepaalde sfeer/ charme. Het is gewoon een prettig hotel met prima service.

2026-03-07 via Nuitee
D
Dominique couple ca
10
The perfect getaway.
Pros:

The proximity to the center and ferry.
And the view! Just absolutely gorgeous!

2026-03-06 via Nuitee