Hotel Royal Palace

Hotels
7.7 (230 reviews)
Zoo Road Apurba Sinha Path,bylane no 5 , Guwahati , IN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Value for money
Cons:
Cleanliness issues
Limited amenities
Room size complaints

Categories

Cleanliness
6.78
Negative sentiments related to room hygiene mentioned in reviews.
Service
8.75
Staff mentioned as friendly and accommodating, improving the service perception.
Location
8.29
Central location noted positively in multiple reviews.
Room Quality
7.24
Rooms described as small and some negative experiences reported.
Amenities
6.77
Amenities highlighted as lacking, with specific complaints in reviews.
Value for Money
8.23
Value for money appreciated by guests despite some complaints.
Food and Beverage
7.78
Food quality received mixed reviews but generally positive experiences noted.
Overall Experience
7.75
Overall stay described positively by some guests, but issues reported by others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 14:55

Property Description

Convenient Location

Modern Amenities

Scenic City Views

Contact us now to book your stay at Hotel Royal Palace and experience luxury at its best!

Important information:

Guests arriving before 10am are requested to inform the property at least 1 day prior to their expected arrival time.

Please note that an additional charge of 500 rupees per room will apply for check-in outside of the scheduled hours} / {late check-out 2pm additional charges 1000 rupees.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.7
Based on 230 reviews
Cleanliness: 6.78
Service: 8.75
Location: 8.29
Room Quality: 7.24
Amenities: 6.77
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 7.75
S
Singh • solo_traveller • in
9
Excellent Stay and Great Experience Excellent Stay and Great Experience
Pros:

The property was very nice, clean, and comfortable. The staff was polite and helpful. I had a great experience and everything was good.

Cons:

Nothing. Everything was good, and I was satisfied with the overall experience.

2026-10-24 • via Nuitee
A
Atiba • family_with_children • in
8
Homely, good atmosphere, helpful staffs.
Pros:

Breakfast was very good, hygienic and healthy. Staff attending it was polite and helpful. To sum up I should say it was very good.

2026-10-24 • via Nuitee
B
Bitupan • couple • in
10
2026-10-22 • via Nuitee
H
Harsh • family_with_children • in
1
Totally unwelcomed in beautiful state like Assam
Pros:

Only the bed.

Cons:

⭐ **Poor Hospitality, Rude Management, and Questionable Billing Practices**

My experience at **Hotel Royal Palace, Assam, was deeply disappointing.** The manager was rude, unprofessional, and disrespectful, responding to our questions with an attitude that was completely unacceptable in the hospitality industry. Basic courtesy towards paying guests should be a minimum standard, not an exception.

Guests who book online may want to be particularly cautious. Our experience was that the manager became unnecessarily hostile towards us, as though making an online reservation was somehow a problem.

More concerning was the attempt to charge us extra money despite no additional services being provided. The charges were broken down into multiple parts, making the billing confusing and raising serious concerns about transparency. Guests should not have to struggle to understand what they are being charged for or feel pressured to pay amounts that have not been clearly justified.

**The issue here is not merely poor service; it is the combination of disrespectful management and questionable billing practices.** A hotel that expects guests to pay for their stay must also provide clear accounts, professional communication, and basic respect.

Based on this experience, **I would not recommend Hotel Royal Palace to others.** If you do book here, keep your reservation confirmation, verify all charges beforehand, and insist on a detailed, itemised bill.

Hospitality begins with how guests are treated. Unfortunately, this property fell well short of that standard.

2026-10-22 • via Nuitee
P
Paik • solo_traveller • in
8
2026-10-16 • via Nuitee
P
Paik • solo_traveller • in
8
Pros:

Overall good

Cons:

AIR CONDITION MACHINE not functioning according to expectations.

2026-10-16 • via Nuitee
U
Uttam • extended_group • in
2
Pros:

Location is good

Cons:

The room is quite small there is no place to sit. The amount I have paid was not worthy as per the room.

2026-10-15 • via Nuitee
R
Reemo • solo_traveller • in
10
Pros:

Very good like

Cons:

Nothing

2026-10-13 • via Nuitee
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|Lamiwood • solo_traveller • in
4
Disappointed.
Pros:

Nothing as such which needs to be mentioned.

Cons:

Nothing as such which will get me again in this hotel. Basic amenities are missing. need more professionalism to be in this competitive world. Decoration does not suffice your need. Service and hospitality make your hotel accepted.

2026-10-12 • via Nuitee
S
Sanjay • couple • in
3
Pros:

Only location

Cons:

They hide us about the defective fridge and took entire money in advance without saying about their defect also breakfast needs to be improved.

2026-10-11 • via Nuitee
G
Gogoi • solo_traveller • in
6
2026-10-07 • via Nuitee
S
saurav • couple • in
9
2025-10-18 • via Nuitee
S
saurav • couple • in
8
2025-10-13 • via Nuitee
D
Disha • couple • in
10
2025-10-10 • via Nuitee
R
Rai • solo_traveller • in
10
2025-10-06 • via Nuitee
N
NEEHARANI • couple • in
8
2025-09-19 • via Nuitee
A
Ahmed • couple • in
9
2025-09-18 • via Nuitee
M
Mancheykhun • solo_traveller • in
10
Just came for work
Pros:

Amazing

Cons:

No problem

2025-09-15 • via Nuitee
C
Chow Nantret • couple • in
7
Pros:

Good

2025-09-15 • via Nuitee
K
Kodak • couple • in
7
2025-09-14 • via Nuitee