Atour Hotel Shaoxing Heqiao

Hotels
9 (7 reviews)
No. 139, East Guazhu Road , Shaoxing , cn

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Facilities

Air conditioning
Family rooms
Luggage storage
Safety deposit box
Facilities for disabled guests
Wheelchair accessible
Emergency cord in bathroom
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Close to markets
Friendly staff
Cons:
Cleanliness issues
Poor service experience from one staff member

Categories

Cleanliness
6.89
Multiple mentions of cleanliness issues; not meeting expectations for a hotel of this rating.
Service
9.86
Standard service, but individual issues noted; supportive staff despite one negative experience.
Location
9.9
Positive sentiments about proximity to markets; a key strength of the hotel.
Room Quality
8.85
Room quality did not meet expectations based on the reception; issues were noted.
Amenities
9.38
General amenities satisfactory; some limitations in buffet choices.
Value for Money
9.34
Overpriced according to the quality; not perceived as a good deal.
Food and Beverage
8.39
Breakfast catering to local taste; lacking international options.
Overall Experience
9.36
Mixed feelings due to notable incidents, but positives noted in location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 18:47

Property Description

Convenient Location

  • Situated near major attractions such as Former Residence of Lu Xun and Shaoxing Railway Station.
  • Easy access to Hangzhou East Railway Station for seamless travel.

Modern Amenities

  • Air-conditioned rooms with flat-screen TVs and free WiFi.
  • Complimentary toiletries and cozy bedding for a comfortable stay.

Multilingual Staff

  • Receptionists fluent in English and Chinese for efficient communication.
  • Personalized service to cater to diverse needs.

To experience comfort and convenience in the heart of Shaoxing, book your stay at Atour Hotel Shaoxing Heqiao today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 7 reviews
Cleanliness: 6.89
Service: 9.86
Location: 9.9
Room Quality: 8.85
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
R
Roghaieh • solo_traveller • at
9
Cons:

Die Küche/Frühstück war eher nach einheimischen Geschmack zubereitet. Etwas westlich oder international wäre sehr gut.

2026-01-20 • via Nuitee
A
Adi Ela Koniferedi • solo_traveller • fj
10
2025-12-22 • via Nuitee
N
Nabila • family_with_children • ng
1
Not a nice experience
Pros:

It was very closer to the markets i went for

Cons:

Hotel wasnt really clean just manageable. Arriving no one helped is with luggages infact the receptionist told us they dont help anyone. There was this particular reception who made fun of me twice.. on arrival and the day i left she will look at me and say things to her colleagues in chinese and the will laugh. I have never seen such behavior in a hotel i will never forgive her for this. The hotel can check cctv footage of the day i left around 6:30pm- 8:00 pm and i hope they do something about that lady! Hotel needs airing and deep cleaning

2025-11-18 • via Nuitee
C
Cajetan • couple • us
7
Gorgeous reception hall does not reflect the rooms. Overpriced
Pros:

The location and hotel staff were great

Cons:

The elevator was very far from the room. The buffet choices were limited. It appears the hotel was made for chinese people 100% bc no one spoke English. It’s a big challenge for a non chinese speaking visitor

2025-11-06 • via Nuitee
M
Manojkumar • couple • in
9
2025-09-13 • via Nuitee
T
Teo • solo traveller • my
8
Very good
2024-04-19 • via Nuitee
S
Siow • review category business travellers • my
10
Exceptional
2023-12-08 • via Nuitee