Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly and welcoming staff
Clean and comfortable rooms
Excellent breakfast
Great location
Cons:
Issues with mattress configuration
Breakfast not meeting expectations for a couple of guests

Categories

Cleanliness
9.85
Multiple mentions of the hotel being clean and well-maintained.
Service
10
Staff is described as very friendly and welcoming across multiple reviews.
Location
9.65
Convenient location and easy access to nearby attractions.
Room Quality
9.65
Rooms are described as comfortable and tastefully decorated.
Amenities
9.15
Standard amenities provided, including a good breakfast.
Value for Money
9.65
Great value considering the quality of service and accommodations.
Food and Beverage
9.65
Several positive mentions of breakfast quality and variety.
Overall Experience
10
Overall satisfaction expressed with statements like 'everything was great.'
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:55

Property Description

Luxurious Accommodations
Enjoy a comfortable stay in our air-conditioned rooms with free WiFi and private bathrooms.

Scenic Terrace and Dining
Relax on our terrace and dine at the hotel's restaurant while taking in the city view.

Exceptional Service
Our multilingual staff at the 24-hour front desk are ready to assist you throughout your stay.

Book now to experience the elegance and convenience of Aurum Garden Hotel.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.7
Based on 510 reviews
Cleanliness: 9.85
Service: 10
Location: 9.65
Room Quality: 9.65
Amenities: 9.15
Value for Money: 9.65
Food and Beverage: 9.65
Overall Experience: 10
S
Sundet • solo_traveller • kz
10
2026-07-18 • via Nuitee
Z
Zhartay • solo_traveller • kz
10
Все отлично и доброжелательно
Pros:

Все отлично и доброжелательно

Cons:

Все отлично и доброжелательно

2026-07-17 • via Nuitee
Альфия • solo_traveller • kz
8
2026-07-17 • via Nuitee
Жолаушыбек • solo_traveller • kz
10
2026-07-15 • via Nuitee
Фариза • solo_traveller • kz
10
2026-07-10 • via Nuitee
E
EDJUKO CECILE • couple • cn
10
Very nice, clean spacious and brand new hotel. Yummy breakfast buffet, charming room, everything was perfect
Pros:

Very nice, clean spacious and brand new hotel.
Yummy breakfast buffet, charming room, everything was perfect

2026-07-09 • via Nuitee
Жолаушыбек • solo_traveller • kz
10
Pros:

Өте жақсы

2026-07-09 • via Nuitee
F
Fareed • couple • bh
8
Good short stay
Pros:

Good location, clean and good staff specially Mrs. Aroujan
She was very kind to understand our situation as we were transite and arrive early morning, she were very helpful to give us a room to take a rest. Thank you Aroujan

Cons:

Nothing.

2026-07-09 • via Nuitee
Y
Yevgeniy • solo_traveller • kz
9
Pros:

Новый, довольно тихо, размер номера.

2026-07-09 • via Nuitee
Гаухар • solo_traveller • kz
10
2026-07-07 • via Nuitee
A
Akbota • couple • kz
10
2026-07-06 • via Nuitee
D
Dolanbekov • solo_traveller • kz
10
Pros:

Дизайн, чистота, сервис

2026-07-06 • via Nuitee
Нурсултан • couple • kz
10
2026-07-05 • via Nuitee
A
Auyeskhanov • family_with_children • kz
10
Было отлично. Все понравилось
Pros:

Чистота и завтрак

Cons:

-

2026-07-05 • via Nuitee
A
Aidana • couple • kz
10
2026-07-05 • via Nuitee
T
Tauulan • solo_traveller • kz
10
2026-07-03 • via Nuitee
P
Pavel • couple • kz
10
Pros:

Все отлично. Персонал вежливый и отзывчивый. Сразу реагирует на возникающие запросы. Интерьер в отеле приятный, неброский, но гармоничный. В номере чисто, опрятно, есть бесплатная вода, чай, чайник, минибар. Полотенца, халаты, постельное в хорошем состоянии. Мебель, оборудование и текстиль свежие, в отличном состоянии. Кондиционер работает исправно, хорошо выручает в жаркую погоду. Санузел современный, чистый, сантехника качественная. Принадлежности для душа и личной гигиены, есть и тоже хорошего качества.

2026-07-01 • via Nuitee
T
Tyan • solo_traveller • kz
10
Pros:

Вежливый персонал, чисто ,комфортно.
Завтрак вкусный, разнообразный. Если буду в Шымкенте буду останавливаться в этом отеле.

Cons:

Всё понравилось!

2026-06-30 • via Nuitee
B
Beibit • couple • kz
10
2026-06-29 • via Nuitee
Сергей • family_with_children • kz
10
2026-06-29 • via Nuitee