Facilities

Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly and welcoming staff
Clean and comfortable rooms
Excellent breakfast
Great location
Cons:
Issues with mattress configuration
Breakfast not meeting expectations for a couple of guests

Categories

Cleanliness
9.85
Multiple mentions of the hotel being clean and well-maintained.
Service
10
Staff is described as very friendly and welcoming across multiple reviews.
Location
9.65
Convenient location and easy access to nearby attractions.
Room Quality
9.65
Rooms are described as comfortable and tastefully decorated.
Amenities
9.15
Standard amenities provided, including a good breakfast.
Value for Money
9.65
Great value considering the quality of service and accommodations.
Food and Beverage
9.65
Several positive mentions of breakfast quality and variety.
Overall Experience
10
Overall satisfaction expressed with statements like 'everything was great.'
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:55

Property Description

Luxurious Accommodations
Enjoy a comfortable stay in our air-conditioned rooms with free WiFi and private bathrooms.

Scenic Terrace and Dining
Relax on our terrace and dine at the hotel's restaurant while taking in the city view.

Exceptional Service
Our multilingual staff at the 24-hour front desk are ready to assist you throughout your stay.

Book now to experience the elegance and convenience of Aurum Garden Hotel.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.7
Based on 411 reviews
Cleanliness: 9.85
Service: 10
Location: 9.65
Room Quality: 9.65
Amenities: 9.15
Value for Money: 9.65
Food and Beverage: 9.65
Overall Experience: 10
S
Serikbek • family_with_children • kz
10
2026-02-14 • via Nuitee
R
Ruslan • couple • kz
10
2026-02-10 • via Nuitee
R
Ruslan • couple • kz
10
2026-02-10 • via Nuitee
B
Berik • couple • kz
8
2026-02-09 • via Nuitee
A
Akram • solo_traveller • uz
7
Is a nice hotel for 1-2 overnights
Pros:

Clean

Cons:

Noisy and no alcohol

2026-02-09 • via Nuitee
A
akbota • solo_traveller • kz
9
2026-02-09 • via Nuitee
H
haoyu • solo_traveller • cn
10
2025-10-03 • via Nuitee
• family_with_children • kz
9
Pros:

Завтрак хороший, локация хорошая

Cons:

Ковер в номере синтетический.

2025-10-03 • via Nuitee
Y
Yerkebulan Zhaksybay • couple • lt
10
Pros:

Понравился доброжелательный персонал! Все было хорошо

2025-10-03 • via Nuitee
G
Gabbas • solo_traveller • kz
9
2025-09-29 • via Nuitee
N
Nadya • solo_traveller • kz
10
2025-09-20 • via Nuitee
L
Laura • solo_traveller • kz
1
2025-09-20 • via Nuitee
M
Marina • solo_traveller • kz
10
2025-09-20 • via Nuitee
M
Maxim • solo_traveller • kz
10
2025-09-15 • via Nuitee
Даурен • solo_traveller • kz
10
2025-09-15 • via Nuitee
A
Anna • couple • ru
8
2025-09-12 • via Nuitee
K
Kamshat • family_with_children • kz
10
2025-09-11 • via Nuitee
C
Cауле • couple • kz
10
2025-09-11 • via Nuitee
Нурлан • couple • kz
10
Pros:

Очень понравился Aurum Garden Hotel Shymkent! Чисто, уютно, всё современно. Отдельное спасибо девушке на ресепшн — Аиде. Встретила с улыбкой, помогла во всём, благодаря ей сразу почувствовал себя как дома.

2025-09-10 • via Nuitee
Нурлан • family_with_children • kz
10
Pros:

Очень понравился Aurum Garden Hotel Shymkent! Чисто, уютно, всё современно. Отдельное спасибо девушке на ресепшн — Аиде. Встретила с улыбкой, помогла во всём, благодаря ей сразу почувствовал себя как дома.

2025-09-10 • via Nuitee