Hilton Garden Inn Watertown

Hotels
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Hilton Garden Inn
9.2 (355 reviews)
1290 Arsenal Street , Watertown , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly and accommodating staff
Excellent amenities like the pool and hot tub
Cons:
Subpar breakfast quality for the price
Cleanliness issues in some rooms

Categories

Cleanliness
8.54
Some mentions of cleanliness issues in older rooms and one mention of a not properly cleaned bathroom.
Service
9.99
Multiple positive mentions of attentive, friendly, and accommodating staff.
Location
9.55
Good location with convenient access to local amenities.
Room Quality
9
Rooms noted as beautiful and comfortable, though some older rooms mentioned.
Amenities
9.53
Hot tub and pool praised, contributing positively to overall stay.
Value for Money
8.49
Some concerns regarding breakfast quality for its price.
Food and Beverage
8.54
Mixed reviews on food, with breakfast needing improvement but overall restaurant praised.
Overall Experience
9.99
Guests expressed high satisfaction with the overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:29

Property Description

Convenient Location
Located off Interstate-81, this hotel is just an 8-minute drive from downtown Watertown and the New York State Zoo. Perfect for easy access to local attractions.

Modern Amenities
Enjoy a comfortable stay with an indoor pool, spacious rooms equipped with a 37-inch flat-screen TV, microwave, refrigerator, and coffee maker. Stay connected with free Wi-Fi and an MP3 connection in every room.

Dining and Recreation
Indulge in delicious meals at the Great American Grill, grab a cocktail at the Pavilion Lounge, or snacks at the 24/7 Pavilion Pantry. Guests can also relax in the hot tub, work out in the gym, and benefit from free on-site parking.

Book your stay at the Hilton Garden Inn Watertown for a perfect blend of convenience and comfort.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 355 reviews
Cleanliness: 8.54
Service: 9.99
Location: 9.55
Room Quality: 9
Amenities: 9.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 9.99
M
Matthew • solo_traveller • us
10
2026-07-19 • via Nuitee
N
Nancy • couple • us
7
Okay place to stay
Pros:

The location was in the middle of town with many options for food and services

Cons:

The location had no beauty. We stayed there because it was at a good stopping point during our travel

2026-07-18 • via Nuitee
J
Jody • solo_traveller • us
9
Pros:

Nice and clean. Good location. Food in restaurant is great! Comfy bedding and pillows!

2026-07-07 • via Nuitee
K
Kara • extended_group • us
10
Would stay again no problem.
Pros:

Great location. Best hotel to stay at in Watertown.

Cons:

It was a bit noisy at my room on the ground floor.

2026-07-02 • via Nuitee
P
Plant • solo_traveller • ca
9
2026-06-30 • via Nuitee
T
Tina • couple • us
10
Excellent. Staff who checked us in and out were superb
Pros:

It was beautiful. The fire pit and pavilion was great for a summer night and it had music out there !

Cons:

Nothing I didn’t like

2026-06-29 • via Nuitee
J
Jason • couple • us
9
The bar staff was absolutely amazing. I think her name was Molly was one of the best
Pros:

Outside seating was very nice and clean

Cons:

The pool and hot tub were green

2026-06-29 • via Nuitee
R
Rochelle • couple • us
9
Very easy and nice staff
Pros:

Convenient,
Nice restaurant
Great pillows

Cons:

Not enough handicap parking

2026-06-29 • via Nuitee
K
Kathy • couple • ca
10
Clean and comfortable room. Welcoming staff.
Pros:

Easily accessible with lots of parking

2026-06-29 • via Nuitee
L
Lynette • couple • us
10
2026-05-29 • via Nuitee
I
Igor • solo_traveller • us
9
2026-05-26 • via Nuitee
A
Anthony • couple • us
7
2026-05-25 • via Nuitee
D
Darcie • family_with_children • us
10
I’ve stayed and eaten at this location several times and would do it over and over. Very much above the rest around this
Pros:

Nothing to dislike. Very clean. Staff is very professional and friendly. The meal option for a small additional fee is a great option and very good food.

Cons:

Again nothing to dislike.

2026-05-14 • via Nuitee
E
Eli • family_with_children • us
10
2026-05-07 • via Nuitee
M
Melissa • family_with_children • us
2
I had to leave and need a refund.
Cons:

The bed was very hard and smaller than a king size bed. The rugs smelled like heavy cleaner, which gave me a headache and an asthma attack. I had to leave the hotel after a half hour and go stay at the Marriott,

2026-04-27 • via Nuitee
C
Cline • couple • us
10
2026-04-23 • via Nuitee
D
Danielle • solo_traveller • us
7
2026-04-13 • via Nuitee
B
Britney • family_with_children • us
10
It was great and the staff was amazing and helpful with all my questions!
Pros:

I Loved having my hotel room close to the pool. Makes it soo much easier with kids! And I liked that it was on the first floor!

2026-04-11 • via Nuitee
E
Eli • couple • us
10
Definitely choose this hotel for your travel needs!
Pros:

Always a pleasure staying here. Helpful and friendly staff, clean and relaxing pool/spa area, and a top.notch 24 hour fitness center.

2026-04-10 • via Nuitee
M
Miles • solo_traveller • us
10
Probably best front desk person I’ve encountered in any hotel Anthony was top notch at his job and beyond awesome guy to
Pros:

Was in corner back area

Cons:

Nothing really

2026-04-09 • via Nuitee