Metcourt at Emperors Palace

Hotels
7.6 (3118 reviews)
64 Jones Road , Kempton Park , za

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Good amenities
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
7.15
Mixed reviews about the cleanliness with specific mentions of issues, but generally a fair standard.
Service
6.82
Negative feedback on staff interaction and helpfulness at front desk, indicating poor service.
Location
8.35
Several positive mentions about proximity to the airport and nearby amenities.
Room Quality
7.31
The room quality rated well, with some mentions about the room size being inadequate for families.
Amenities
7.84
General appreciation for facilities and breakfast variety.
Value for Money
7.8
Value rated positively due to decent pricing related to location and amenities.
Food and Beverage
8.34
Consistently praised for the quality and variety of the breakfast.
Overall Experience
7.22
A generally positive experience overshadowed by service and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:39

Property Description

Luxurious Accommodations: Metcourt at Emperors Palace offers contemporary rooms with modern amenities, including flat-screen TVs and stylish interiors.

Entertainment and Relaxation: Guests can unwind by the outdoor pool, try their luck at the casino, or indulge in a pampering session at the spa.

Convenience at Your Fingertips: Enjoy quick meals at the deli, sip on drinks at the Cocktail Bar, and take advantage of services like car rentals and guided tours arranged by the helpful 24-hour reception staff.

Ready to experience luxury and convenience at Metcourt at Emperors Palace? Book your stay now and enjoy a memorable getaway!

Important information:

Please note, the hotel offers WiFi throughout - the first 500 MB per day is free, thereafter charges apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for ZAR 200 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 3118 reviews
Cleanliness: 7.15
Service: 6.82
Location: 8.35
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 8.34
Overall Experience: 7.22
T
Tomasz • solo_traveller • pl
3
I do not reccomend
Pros:

...near the airport
nothing more.

Cons:

I was leaving early for a bike trip and needed to get my breakfast at 6:30
Reception staff - told me that i will get my breakfast to the room early. Well that not happend.
So i went to the restaurant and i met Breakfast manager - mean and unhelpful.
She literally told me to wait till 7:30. i asked for anything more - no. She gave me butter only - LOL.
I was looking at the staff at 7:28 and they told me that they cannot serve me anything and i need to wait...
Rooms are not clean.

2026-03-07 • via Nuitee
K
Kevin Caswell • family_with_children • za
6
Pros:

Easy access to and from the airport.

2026-03-07 • via Nuitee
K
Kwazi • solo_traveller • za
10
2026-03-07 • via Nuitee
L
Lee-Anne • couple • za
9
Pros:

Everything was clean and in working order - a very comfortable bed

2026-03-06 • via Nuitee
C
cor • solo_traveller • nl
7
2026-03-06 • via Nuitee
S
Saphia • family_with_children • de
9
Für einen kurzen Aufenthalt jederzeit wieder, da sehr nah am Flughafen
Pros:

Bequeme Betten, viel Platz und ein wahnsinnig reichhaltiges Frühstücksbüffet.
Ganz tolles Personal

Cons:

Dass es doch sehr hellhörig ist

2026-03-06 • via Nuitee
F
Fikile • couple • za
4
Disappointed
Pros:

It was just Oohk

Cons:

The room had a bad smell and was not properly cleaned

2026-03-05 • via Nuitee
D
Drikus • family_with_children • za
10
2026-03-05 • via Nuitee
A
Andre • family_with_children • za
10
2026-03-05 • via Nuitee
M
mnyakeni • couple • za
10
Pros:

Breakfast was nice 😋

Cons:

There was no bar fridge

2026-03-05 • via Nuitee
P
Paul • family_with_children • gb
9
Pros:

Helpful staff, very clean hotel.

Cons:

The safe couldn't be opened in our room.

2026-03-05 • via Nuitee
G
guillermoramongonzalez • couple • za
10
Emperors midweek stay
Pros:

The location is excellent
Rooms not big but enough space
Beds clean and comfy
Shower good
Amazing breakfast

2026-03-05 • via Nuitee
N
Niki2q • family_with_children • za
9
2026-03-05 • via Nuitee
A
AllanB • extended_group • za
9
Clean confortable room, very well suited for business travel.
2026-03-05 • via Nuitee
E
emanuele • solo_traveller • it
8
Pros:

the staff is very friendly and polite, good location

Cons:

Gym is very small and with no weights

2026-03-04 • via Nuitee
C
Craig • family_with_children • au
9
Cons:

Room was close to the elevators and a bit noisy. Not awful, but after a long flight it was noticeable. I still will stay again.

2026-03-04 • via Nuitee
J
Johnstone • family_with_children • gb
10
Pros:

Fabulous hotel. Spotless!!

2026-03-04 • via Nuitee
S
Soyapi Mapulanga • family_with_children • zm
7
Pros:

Location

Cons:

Nothing i can point out

2026-03-04 • via Nuitee
V
Vanessa • couple • br
6
Se fosse um pouco mais barato seria mais justo e poderia dar uma nota melhor , mas não vale o que se paga
Pros:

Por ser perto do aeroporto e ter um bom café da manhã

Cons:

O hotel está velho , precisa melhorar as instalações , não tem tomada de energia ao lado da cama e meu quarto de casal só havia mesinha ao lado de um lado da cama

2026-03-04 • via Nuitee
R
Riona • extended_group • za
6
Pros:

Convenient

Cons:

Staff were very unfriendly

2026-03-04 • via Nuitee