Hotel Casa Izel Roma Norte

Hotels
8.8 (137 reviews)
100 Valladolid , Mexico City , MX

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly Staff
Excellent Location
Nice Design
Cons:
Overpriced
Room Lighting
Breakfast Variety

Categories

Cleanliness
8.84
The hotel is very nice. Staff are as well —and extremely helpful.
Service
9.31
Exceptional staff: friendly, accommodating, always providing solutions to any issue.
Location
9.35
Very good location as well. Ideal central location.
Room Quality
8.3
The room was too dark, but management addressed the issue promptly.
Amenities
8.83
Standard quality for this hotel tier.
Value for Money
8.79
Slightly overpriced but justifiable for the service and location.
Food and Beverage
7.84
Breakfast variety was poor and can be improved.
Overall Experience
9.11
A well-rounded enjoyable stay with excellent staff and good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:33

Property Description

Luxurious Accommodation
Indulge in 5-star luxury at Maison México Roma, located just 1.3 km from The Angel of Independence. Each room boasts elegant decor, a flat-screen TV, and a private bathroom for your comfort.

Exceptional Dining
Savor exquisite culinary delights at the on-site restaurant offering a delectable menu, or unwind with a refreshing drink at the hotel's bar. Enjoy the convenience of room service for a private dining experience.

Convenient Location
Explore Mexico City effortlessly as the hotel is situated near major attractions such as the United States Embassy and Chapultepec Castle. With a 24-hour front desk and free WiFi, your stay at Maison México Roma will be unforgettable.

Book now for an unforgettable stay in Mexico City at Maison México Roma!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 137 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 9.11
M
Mehmet • solo_traveller • be
10
Magnificent
Pros:

As an interior architect working on high-end residences, I absolutely loved this hotel. The design and attention to detail were 100/10 for me. Everything was spotless, the bed was extremely comfortable, and both breakfast and dinner were excellent. The staff were incredibly friendly and helpful, and I even received a complimentary room upgrade. Perfect location as well. Highly recommend!

Cons:

Was perfect

2026-09-10 • via Nuitee
I
Isabelle • family_with_children • ie
10
2026-09-05 • via Nuitee
J
Julia • couple • il
10
Great stay, wonderful staff
Pros:

The staff and food are undoubtedly the best part of our stay. We were absolutely blown away by the service. It was truly white glove, 5-Star service. We were so impressed we wrote down a bunch of names of the people who went to great lengths to make our stay perfect, including Adrian and Alberto and also the concierge who works overnight whose name we unfortunately forgot to write down. He was so wonderful and helped us with an issue with our room at around 11pm on August 11. Adrian heard we weren’t able to get a table at one of the top restaurants in the city and we magically received a booking confirmation email from the restaurant a few moments later. Likewise, Alberto made sure they didn’t give up our table when we were running a little late due to a rainstorm. We travel a lot for work and were absolutely blown away by this staff.

Jorge from the breakfast service was absolutely wonderful and the room attendant was so kind and went to great lengths to help us. The breakfasts were unreal. The mole tamale was exceptional. They even brought us delicious macarons before bed.

2026-08-15 • via Nuitee
C
Cynthia • solo_traveller • us
9
2026-08-11 • via Nuitee
J
Julie A • solo_traveller • mx
9
Pros:

Staff was EXTREMELY friendly and accommodating. Comfortable bed, nice room.

Cons:

Rather expensive for location but would still recommend.

2026-08-10 • via Nuitee
D
Diana • solo_traveller • jp
9
Great restaurant and breakfast
Pros:

I loved the friendly and kind staff. The food was outstanding 😋. It was great stay for one person.

Cons:

It was noisy due to the bar across the road and night life which was also a positive. The earplugs the hotel provided helped

2026-08-04 • via Nuitee
F
Francis • couple • ca
9
2026-07-15 • via Nuitee
R
Rice • couple • ae
10
2026-07-12 • via Nuitee
K
Karla • couple • us
10
I enjoyed every minute of it, everyone was so kind and helpful
Pros:

The location was perfect, you’re really close to a lot of cool restaurants and bars. 20 min drive from museums and the Capitolio. The staff was so helpful and kind as well

2026-06-28 • via Nuitee
Ángeles • solo_traveller • cl
10
Perfecto
Pros:

Todo

2026-06-24 • via Nuitee
E
Eduardo • couple • us
5
Pros:

Casa Izel has a fantastic location, great rooftop restaurant and a kind staff doing their best.

Cons:

The rooms are simply unacceptable for the price we paid (we booked a "Superior Suite"). We originally had 4 nights booked, but had to move due to the room being cramped, dark, and the bathroom almost unfinished with frayed linens. Beyond that, the GM kindly agreed to provide a refund for our stay as we checked out. It has been three weeks and we still have not received the refund for the considerable sum we paid at the time.

2026-05-14 • via Nuitee
R
Rasmus • couple • dk
10
2026-04-29 • via Nuitee
R
Rasmus • couple • dk
10
2026-04-29 • via Nuitee
E
Erin • extended_group • us
9
Hotel Izel is a lovely property with excellent customer service
Pros:

Loved the property very much. Staff was friendly and helpful especially Adrian. He bent over backwards to help me. Location was awesome if you want to stay in Roma Norte. The hotel food was amazing!

Cons:

The hotel had masculine energy especially in the room. Meaning the lighting was lovely but not for a women to put on make up or get dressed. The shower had no step or bench for extra items or to shave (for women). The room had thin walls and you could hear a lot of noise but the hotel provided earplugs.

2026-04-06 • via Nuitee
N
Nicoletta • couple • ch
8
Super und Michelangèl an dr Réceptoon immer sehr freundlich und hilfsbereit, Toll!
Pros:

Design grösse des Zimmers

Cons:

Das Badezimmer könnte ein Regal mehr vertragen

2026-03-17 • via Nuitee
C
Charlotte • couple • gb
7
Pros:

Great location, lovely breakfast on the rooftop and nicely designed bar and restaurant

Cons:

Very loud street noise, reception staff could have been friendlier and rooms felt overpriced for the design and size

2026-01-15 • via Nuitee
L
Lauren • couple • ca
9
Beautiful hotel and great service!
Pros:

Hotel Maison Mexico was beautiful, exactly like the photos.
The hotel was very clean, and the hotel bed was so so cozy! AC in the room made us very comfortable during our stay.
The service and staff were wonderful. They accommodated us with an early check in, and promptly addressed our requests throughout our stay. Alberto specifically went above and beyond to ensure we had the best stay! Thank you Alberto!

Cons:

A few tips for future guests - The hair dryer in the room is very weak, almost useless. Bring your own if you plan on blow drying your hair.
The Breakfast on the rooftop is lovely, however very light - fruits, toast and coffee or juice. If you’re wanting something more filling they do have menu options. The food was delicious but is an extra cost.
Overall these were minor, and did not impact the enjoyment of our stay :)

2026-01-15 • via Nuitee
M
marina • family_with_children • be
10
2026-01-07 • via Nuitee
N
Natalie • couple • us
10
2026-01-06 • via Nuitee
M
marina • couple • be
10
2026-01-05 • via Nuitee