The Hotel

Hotels
6.7 (34 reviews)
LOT 3 & 4 BLOK C7 TINGKAT BAWAH 1&2 BANDAR LABUK JAYA BATU 7 , Sandakan , MY

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Express check-in/check-out
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location convenience
Affordability
Cons:
Cleanliness issues
Worn amenities
Limited dining options

Categories

Cleanliness
5.26
Complaints about ants in the room and leaking air conditioner suggest poor cleanliness.
Service
7.73
Standard service quality for this hotel tier.
Location
8.27
The hotel's location is advantageous with many amenities.
Room Quality
6.22
Room quality compromised by worn linens and amenities.
Amenities
7.25
Some amenities are lacking, like not providing slippers.
Value for Money
6.71
Room condition does not fully meet expectations for the price.
Food and Beverage
5.26
Breakfast coupon only provided, no substantial offerings.
Overall Experience
6.93
The overall experience is average due to various issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:22

Property Description

Convenient Amenities

Comfortable Rooms

Accessible Location

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.7
Based on 34 reviews
Cleanliness: 5.26
Service: 7.73
Location: 8.27
Room Quality: 6.22
Amenities: 7.25
Value for Money: 6.71
Food and Beverage: 5.26
Overall Experience: 6.93
• couple • my
5
2026-04-13 • via Nuitee
M
Mohd • solo_traveller • my
6
2026-04-11 • via Nuitee
J
jahliah • couple • my
1
Cons:

lantai bilik kotor dengan rambut yang tidak disapu,semut merata2 di lantai dan dinding serta di katil

2026-03-27 • via Nuitee
M
madi • couple • my
7
Ok
Pros:

Everything is ok

Cons:

Nothing

2026-03-08 • via Nuitee
N
nur syahida • couple • my
8
Pros:

Bilik yang selesa. Tandas yang luas dan bersih serta layanan staf yang baik.

2026-03-01 • via Nuitee
P
Pardi • couple • my
4
Pros:

Katil selesa

Cons:

Tv kurang bgus
Wifi tdk berfungsi dengan baikl

2026-02-28 • via Nuitee
J
johamin • couple • my
4
2026-02-24 • via Nuitee
M
MILFORD • extended_group • my
8
Pros:

very good

Cons:

provide breakfast coupon

2026-01-19 • via Nuitee
R
riduan • couple • my
5
Pros:

Bilik ok, katil ok
Kawasan hotel banyak kemudahan

Cons:

Bilik ada banyak semut hitam dan merah tepi2 dinding dan siling
Air aircond leaking
Plug ada yg xberfungsi

2026-01-01 • via Nuitee
A
Al brinji • extended_group • ph
5
2025-12-03 • via Nuitee
S
Saudah • couple • my
3
Boleh lah utk semlm penginapan
Pros:

Sbb dapat bilik bawah x perlu naik tangga

Cons:

Selimut,cadar Dan tuala nmpk lusuh Dan sarung bantal pun koyak2 sdh,tandas tolong sediakan selipar,Dan lap kaki juga,paling penting sediakan pewangi bilik

2025-11-10 • via Nuitee
S
Suardi • couple • my
7
2025-10-21 • via Nuitee
S
Suardi • family_with_children • my
8
2025-10-19 • via Nuitee
A
Aida • couple • es
6
2025-08-31 • via Nuitee
E
ELISA • couple • it
8
2025-07-14 • via Nuitee
P
piraz • solo_traveller • my
8
2025-07-12 • via Nuitee
A
Arfah • solo traveller • my
6
Pleasant
2025-05-29 • via Nuitee
I
Iqmal • solo traveller • my
7
Good
2025-02-11 • via Nuitee
P
Pirdaus • family with young children • my
5
Passable
2025-01-30 • via Nuitee
K
Kirstyn • young couple • gb
3
Unclean and mouldy
Pros:

It is close to the airport (you can get a very cheap grab for 6MYR).

Receptionist staff were friendly. There are nearby laundromats and shops for a decent price. They also allowed early check in which was nice.

Cons:

Considering the price per night I recommend staying elsewhere.

The room was dirty and had not been cleaned prior to arrival (mud on the floor of the bathroom).

There were spiders, spiderwebs, and ants everywhere (more than the acceptable standard of bugs for SE Asia).

There was black mould all over the bathroom sink.

Despite booking a non smoking room, the room had a heavy smell of smoke and damp.

The WiFi was poor and cut out multiple times during our stay.

Had we not been staying for 1 night for a flight layover we probably would have checked out and stayed elsewhere.

2024-11-23 • via Nuitee