La Jolla Holiday Broadbeach

The bedding configuration we booked was not made up so one of our adults had to sleep on the couch. We booked 1 x double & 1 x twin single beds instead received 2 x double beds. We found laundry still in the dryer. Only one room key was available for four adults. Linen was a mix match of bedding with stains on one of the pillows.

I did not realise when I placed the booking that the rooms that came up would not meet all the requirements I ticked.
I have a mobility issue and thankfully the room was good. However, I ticked free car parking and on the night before discovered I had to pay. They said to go to the parking desk if we had any queries but when we did they said they were unable to assist as I did not book car parking through them. The reception area also said the same thing. We did not know if we left car park if we were up for another car park fee so we ended up not using car and having to get someone pick us up. The fee was supposed be $20 a night but the changeover time was 6am so we had to pay for two nights.
Also no milk on arrival and only two coffee cups.
No mention that this was in the Star Casino and was effectively a BNB.

I stayed just one day .. so I didn't have any time to see inconveniences. All it was well !

The room was not fully cleaned from previous occupants. Dust/ carpet needed cleaning
We even found clothing in the dryer!

There was blood stain on the bed spread in the main room. Floors not clean. Feet turned black walking from bathroom to bed. Carpet in main bedroom abslutely filthy and stained.. Punch mark in fridge. Fridge dirty with cracked broken shelves Kitchenwear pot unwashed. Balcony table sticky with drinks from last guests Place could be amazing but its probably just a very lazy cleaner.

Most of it. Please make sure you read recent reviews about this property before you book. All are correct, but too late for me as I’d booked months previously

Some of the key lowlights:
- key collection miles away
- no parking on site (as private)
- only one key for 4 people is inconvenient, you can’t move anywhere without one
- flat dirty and not well serviced

Worst of all the apartment was advertised as 2 single beds and 1 double, when in fact it’s 2 doubles (following up on the false advertising)

I’m not someone who writes negative reviews. This apartment should not be advertised on Booking.com or elsewhere

Didn't know it was the casino residence appartments....no coffee/milk in the appartment to start the day for the price.! .even the cheaper places have that...
Took us a while to go to a corner store to pick up a key , then the parking area , tower 1, reception girls were nice but not helpful...very weird..for the price...

Shower needed cleaning but other then that great

The unit is a privately owned unit that you need to get the key from another location (that’s fine if they stay is worth it. It is not) We didn’t stay more than 19 minutes. So cranky at the state of the unit. I couldn’t take my shoes off as the floor was so disgusting. The bathrooms were mouldy and the lounge was gross. The mattresses were thing and terrible and I had flannelette sheets (not optimal for Gold Coast in summer). The verandah floor was so dirty I didn’t even go out there. The walls were so dirty ( not that this effects the stay) the fridge and freezer were dirty inside and the toiletries were who know how old. It would be better to not provide any. Overall I felt deceived as it was definitely not the unit in the photos that I booked. It’s a very average and poor quality stay for $400 per night. I should have read the reviews. I hope they do something about this unit before someone else has to have the same experience.

NA

Stained carpet. Bed wasn't that comfortable

Definitely could of done with a better clean. the shower head was broken. The shower gel was only just enough for us, should of been filled in the clean.

Our room was different from what we booked with less beds so I had to sleep on the floor. The staff did not tell us when we picked up the key. When I text the contact number I was told nothing could be done. There was a random rolled up rug on the balcony standing upright. The drier was being used when we arrived. I asked for a partial refund or ANY type of compensation and received no more messages from the contact number. No tea or coffee or milk. Very disappointing. One key for multiple people was very annoying for entering and exiting the property.

We arrived at 2:30pm, after the allocated 2pm check-in time, but when we went to collect the keys they weren’t there. After contacting the property manager, we were told the room was still being cleaned and didn’t receive the keys until 2:50pm. This was quite frustrating, and unfortunately, the property still wasn’t properly cleaned it was dusty, the carpet in the main bedroom was quite dirty, and towels were difficult to find with no hand towels provided. There was also very little toilet paper available.

The view was definitely a highlight and helped lift the overall experience, but the check-in process and cleanliness wasn’t great. I’d consider staying in this hotel again, but likely not with this provider.

The position of the property was good