Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and well-maintained hotel
Great breakfast variety
Spacious and comfortable rooms
Stunning views
Cons:
Check-in process needs improvement
Pool temperature is too cold
Location is a bit far from shopping areas

Categories

Cleanliness
9.31
The hotel is described as very clean and well-maintained.
Service
9.08
Generally supportive staff, but some issues with check-in process.
Location
8.32
Location is a bit distant from amenities, requires some walking.
Room Quality
9.27
Rooms are described as spacious, comfortable, and with great views.
Amenities
8.7
The hotel offers a nice pool but lacks a heating option.
Value for Money
9.26
Guests have expressed satisfaction with their overall experience vs. cost.
Food and Beverage
8.81
Good breakfast spread but some guests desire more variety.
Overall Experience
9.28
Most guests reported a fantastic stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:45

Property Description

Luxurious Accommodations
Imperial Lexis Kuala Lumpur offers elegant rooms with modern amenities like flat-screen TVs, minibars, and plush bedding.

Top-Notch Services
With a 24-hour front desk and concierge service, guests can expect personalized assistance throughout their stay at this 5-star hotel.

Leisure and Dining Options
Guests can unwind at the outdoor swimming pool with stunning city views, savor delicious meals at the restaurant, or enjoy drinks at the bar.

To experience luxury, convenience, and exceptional service in Kuala Lumpur, book your stay at Imperial Lexis Kuala Lumpur today!

Important information:

General Terms & Conditions

1. All rates displayed are exclusive of applicable taxes, which will be automatically calculated and reflected in the total payable amount upon rate selection.
2. Mandatory Tourism Tax (TTx): In accordance with the Federal Government of Malaysia Gazette Tourism Tax (Rate of Tax) Order 2017, a TTx of RM10.00 net per room, per night is applicable to all non-Malaysians and foreign passport holders. This amount will be collected by the Hotel on behalf of the government upon check-in. Malaysian Nationals and Permanent Residents are exempted. Please note that the Tourism Tax is not included in your total room cost.
3. Standard check-in time is 3:00 pm and check-out time is 12:00 pm. Early check-in and late check-out are subject to availability. A nominal charge may apply for late check-out.
4. A mandatory Incidental Deposit is required upon check-in and payment can be made by cash or credit card:
o RM400 per night for Rooms
o RM1,000 per night for Junior Suites & Residential Suite
o RM3,000 per night for Penthouse Suite
5. Requests for specific rooms are subject to a surcharge, which varies depending on the type of request. For further details, please contact our team at stay@imperiallexiskl.com.
6. Maximum number of occupants:
o Executive Rooms: 2 people
o Junior Suites & 2-Bedroom Suites: 4 people
o Royal & Imperial Pool Suites, 3-Bedroom Suites: 6 people
o Presidential Pool Suite: 8 people
7. Children below 13 years old stay for free using the existing bedding configuration. Baby cribs are available upon request and are subject to availability.
8. Extra beds/rollaway beds are not available at the Hotel.
9. Guests under 18 years of age must be accompanied by an adult.
10. Only Club Suite and Penthouse Suite guests with adherence to a smart casual dress code are allowed inside the Executive Lounge. Children below the age of 12 must be accompanied by a parent or guardian with Executive Lounge access.
11. Additional person(s) must be declared and registered at the Front Desk upon check-in. Any additional people beyond the stated occupancy limit are chargeable at the Hotel’s discretion. A charge of RM60 net per person applies to the 3rd and 4th person in rooms if amenities are requested.
12. This is a smoke-free property. Smoking in prohibited areas may incur a fine of RM10,000 or imprisonment of up to two years, as per Malaysian law. A RM1,000 cleaning fee will be imposed on guests found smoking in enclosed areas of their rooms.
13. Pets are not permitted on the property. Cooking in rooms, bringing in raw food materials, durians, mangosteens, outside packed food, and use of cooking appliances are strictly prohibited.
14. Room decorations by third parties are not permitted. Special decoration packages are available via request and subject to charges. A refundable deposit of RM150 net is required for guests checking in with decorative items such as banners, balloons, glitter, or confetti. These items must be fully removed upon check-out. The Hotel reserves the right to withhold the deposit as cleaning fees if decoration materials cause excessive litter or damage.

Deposit / Payment Policy
1. All reservations require full prepayment for the entire stay. Payment is charged to the credit card provided at the time of booking and is nonrefundable.
2. The credit card holder’s name must match the guest’s check-in details.
3. Booking confirmations are only valid upon receipt of full payment.

Cancelation & Refund Policy
1. Cancelation policy: The cancelation policy of any reservation may vary depending on the room rates, occupancy levels, availability or other Hotel requirements. The cancelation policy will normally be provided to you along with the confirmation of your reservation, as it is dependent on the rate plan or package booked. Any cancelation of your reservation through this Website must comply with the cancelation policy applicable to the reservation.

Modification of stay dates and room types may be done after a booking is already confirmed. Final room rates may be adjusted based on the newly selected dates and room types.

2. Refund policy: Total refund amount for cancelations may vary depending on the rate and cancelation policy as stated in your reservation. Please note that the refund process will take approximately 2 to 4 weeks, as it is dependent on the traveler’s card’s issuing bank & the bank’s internal processes, which are beyond the Hotel’s control.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1497 reviews
Cleanliness: 9.31
Service: 9.08
Location: 8.32
Room Quality: 9.27
Amenities: 8.7
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 9.28
A
Ann-Iren • couple • no
10
2026-03-07 • via Nuitee
M
megan • extended_group • au
10
Pros:

Great location easy to walk to attractions

2026-03-06 • via Nuitee
M
Mubark • couple • iq
10
Pros:

Excellent

Cons:

Everything

2026-03-06 • via Nuitee
M
Malcolm • solo_traveller • my
9
2026-03-06 • via Nuitee
W
Wizma • couple • my
9
2026-03-06 • via Nuitee
P
Peter • solo_traveller • nl
9
2026-03-04 • via Nuitee
J
Jong Jeng • couple • gb
7
Cons:

Breakfast quality is subpar: the rice in nasi lemak is soggy. The stir fried veggies too salty (over seasoned). Only one type of fresh fruit juice (orange). The rest were all ‘juice drinks’ 😐

2026-03-03 • via Nuitee
I
Idri • couple • dz
8
Le meilleur hôtel à Kuala Lumpur
Pros:

Franchement l'hôtel est magnifique la piscine dans la chambre le restaurant la bouffe l'accueil c'était juste magnifique c'est le meilleur hôtel à Kuala Lumpur voilà c'est tout

Cons:

Tout était au top juste un petit souci quand on réserve sur Booking on nous demande une caution à l'arrivée pour quelqu'un qui a un budget serré c'est pas le top mais à part ça tout est parfait juste parfait je le recommande vivement

2026-03-02 • via Nuitee
A
Ann • family_with_children • fr
8
2026-03-01 • via Nuitee
K
Klaudia • extended_group • pl
8
Ogólnie polecam
Pros:

Bardzo wygodne łóżka i poduszki.
Rewelacyjny widok z basenu na wieże Petronas.
Urozmaicone śniadania.

Cons:

Czystość pokoju - niedokładne sprzątnięcie po poprzednich gościach np. niedoczyszczona wanna.

2026-02-27 • via Nuitee
A
Astaman • solo_traveller • my
9
Cosy overall.
Pros:

The swimming pool!

Cons:

Traffic circulation in front of lobby.

2026-02-26 • via Nuitee
F
Fatin Najwa • couple • my
10
Pros:

2nd time here and it always gives me reasons to come back!

2026-02-26 • via Nuitee
A
Alessio • family_with_children • ch
9
bellissimo soggiorno in una città dalle mille facce
Pros:

Mi è piaciuto moloto il livello elegant della stanza. veramente bella.
La struttura ha un bellissimo Sky bar al 53 piano. ECCEZZIONALE!

Cons:

due cose: il wc che si intasava di continuo (non era colpa nostra) e il filtro della piscina molto rumoroso che si sentiva dalla camera da letto (abbiamo chiesto di spegnere la pompa)

2026-02-25 • via Nuitee
T
Tobias • couple • de
7
Pros:

Sehr saubere Zimmer und meist super Personal.

Cons:

Übertrieben klimatisiert teilweise. Gerade im Aufzug ist Regelmäßig Eis aus der lüftung gekommen. Pool auf dem Balkon ist sehr kalt. Lädt leider nicht zum verweilen ein.

2026-02-24 • via Nuitee
A
Arif • couple • gb
6
Pros:

Location and staff

Cons:

Facilities weren't in line with a 5* hotel

2026-02-14 • via Nuitee
K
kamaruddin • couple • my
7
2026-02-12 • via Nuitee
R
Rochelle • couple • my
10
Definitely coming back soon 🥰
Pros:

Everything was superb

Cons:

Just the depth of the swimming pool. Please add warmers or bubbles effects so we can rest and relax any part of the hour. Add more channels to watch so there will be no reason to leave the amazing room.

2026-02-12 • via Nuitee
R
Rafał • couple • pl
10
2026-02-12 • via Nuitee
H
Husam • family_with_children • au
10
2026-02-12 • via Nuitee
N
Nikoloz • extended_group • de
10
2026-02-12 • via Nuitee