Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and well-maintained hotel
Great breakfast variety
Spacious and comfortable rooms
Stunning views
Cons:
Check-in process needs improvement
Pool temperature is too cold
Location is a bit far from shopping areas

Categories

Cleanliness
9.31
The hotel is described as very clean and well-maintained.
Service
9.08
Generally supportive staff, but some issues with check-in process.
Location
8.32
Location is a bit distant from amenities, requires some walking.
Room Quality
9.27
Rooms are described as spacious, comfortable, and with great views.
Amenities
8.7
The hotel offers a nice pool but lacks a heating option.
Value for Money
9.26
Guests have expressed satisfaction with their overall experience vs. cost.
Food and Beverage
8.81
Good breakfast spread but some guests desire more variety.
Overall Experience
9.28
Most guests reported a fantastic stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:45

Property Description

Luxurious Accommodations
Imperial Lexis Kuala Lumpur offers elegant rooms with modern amenities like flat-screen TVs, minibars, and plush bedding.

Top-Notch Services
With a 24-hour front desk and concierge service, guests can expect personalized assistance throughout their stay at this 5-star hotel.

Leisure and Dining Options
Guests can unwind at the outdoor swimming pool with stunning city views, savor delicious meals at the restaurant, or enjoy drinks at the bar.

To experience luxury, convenience, and exceptional service in Kuala Lumpur, book your stay at Imperial Lexis Kuala Lumpur today!

Important information:

General Terms & Conditions

1. All rates displayed are exclusive of applicable taxes, which will be automatically calculated and reflected in the total payable amount upon rate selection.
2. Mandatory Tourism Tax (TTx): In accordance with the Federal Government of Malaysia Gazette Tourism Tax (Rate of Tax) Order 2017, a TTx of RM10.00 net per room, per night is applicable to all non-Malaysians and foreign passport holders. This amount will be collected by the Hotel on behalf of the government upon check-in. Malaysian Nationals and Permanent Residents are exempted. Please note that the Tourism Tax is not included in your total room cost.
3. Standard check-in time is 3:00 pm and check-out time is 12:00 pm. Early check-in and late check-out are subject to availability. A nominal charge may apply for late check-out.
4. A mandatory Incidental Deposit is required upon check-in and payment can be made by cash or credit card:
o RM400 per night for Rooms, Junior Suites and Residential Suites
o RM1,000 per stay for Penthouse Suites and for stays exceeding 3 nights
o RM2,000 for stays exceeding 30 days
5. Requests for specific rooms are subject to a surcharge, which varies depending on the type of request. For further details, please contact our team at stay@imperiallexiskl.com.
6. Maximum number of occupants:
o Executive Rooms: 2 people
o Junior Suites & 2-Bedroom Suites: 4 people
o Royal & Imperial Pool Suites, 3-Bedroom Suites: 6 people
o Presidential Pool Suite: 8 people
7. Children below 13 years old stay for free using the existing bedding configuration. Baby cribs are available upon request and are subject to availability.
8. Extra beds/rollaway beds are not available at the Hotel.
9. Guests under 18 years of age must be accompanied by an adult.
10. Only Club Suite and Penthouse Suite guests with adherence to a smart casual dress code are allowed inside the Executive Lounge. Children below the age of 12 must be accompanied by a parent or guardian with Executive Lounge access.
11. Additional person(s) must be declared and registered at the Front Desk upon check-in. Any additional people beyond the stated occupancy limit are chargeable at the Hotel’s discretion. A charge of RM60 net per person applies to the 3rd and 4th person in rooms if amenities are requested.
12. This is a smoke-free property. Smoking in prohibited areas may incur a fine of RM10,000 or imprisonment of up to two years, as per Malaysian law. A RM1,000 cleaning fee will be imposed on guests found smoking in enclosed areas of their rooms.
13. Pets are not permitted on the property. Cooking in rooms, bringing in raw food materials, durians, mangosteens, outside packed food, and use of cooking appliances are strictly prohibited.
14. Room decorations by third parties are not permitted. Special decoration packages are available via request and subject to charges. A refundable deposit of RM150 net is required for guests checking in with decorative items such as banners, balloons, glitter, or confetti. These items must be fully removed upon check-out. The Hotel reserves the right to withhold the deposit as cleaning fees if decoration materials cause excessive litter or damage.

Deposit / Payment Policy
1. All reservations require full prepayment for the entire stay. Payment is charged to the credit card provided at the time of booking and is nonrefundable.
2. The credit card holder’s name must match the guest’s check-in details.
3. Booking confirmations are only valid upon receipt of full payment.

Cancelation & Refund Policy
1. Cancelation policy: The cancelation policy of any reservation may vary depending on the room rates, occupancy levels, availability or other Hotel requirements. The cancelation policy will normally be provided to you along with the confirmation of your reservation, as it is dependent on the rate plan or package booked. Any cancelation of your reservation through this Website must comply with the cancelation policy applicable to the reservation.

Modification of stay dates and room types may be done after a booking is already confirmed. Final room rates may be adjusted based on the newly selected dates and room types.

2. Refund policy: Total refund amount for cancelations may vary depending on the rate and cancelation policy as stated in your reservation. Please note that the refund process will take approximately 2 to 4 weeks, as it is dependent on the traveler’s card’s issuing bank & the bank’s internal processes, which are beyond the Hotel’s control.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1560 reviews
Cleanliness: 9.31
Service: 9.08
Location: 8.32
Room Quality: 9.27
Amenities: 8.7
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 9.28
O
OZAN • extended_group • ch
10
2026-04-17 • via Nuitee
D
Dirk • couple • de
9
Für einen Städteurlaub bestens geeignet
Pros:

Lage
Pool auf dem Balkon
Personal sehr freundlich und hilfsbereit

Cons:

Frühstück ist sehr asiatisch ausgerichtet, sonst alles okay

2026-04-17 • via Nuitee
O
Okan • couple • fr
10
Pros:

Le service du personnel, la propreté, la localisation de l’hôtel

2026-04-16 • via Nuitee
N
Nurul • family_with_children • my
8
Cons:

To ensure the breakfast is consistent in terms of taste.

2026-04-14 • via Nuitee
S
Samir • solo_traveller • at
10
Pros:

Sehr Gut 👍

2026-04-14 • via Nuitee
K
Kaif Rashid • solo_traveller • ae
6
Pros:

Location and breakfast was great

Cons:

Cleanliness of the rooms, attention of the staff

2026-04-14 • via Nuitee
Z
ZackyS • solo_traveller • fr
10
Pros:

Absolument tout , si je pouvais mettre 20/10 je l'aurais mis ! Merci à toute l'équipe.

Cons:

Rien

2026-04-14 • via Nuitee
A
Abdulrahman • couple • sa
9
2026-04-14 • via Nuitee
F
Fathima • couple • gb
4
Not great or clean for a high rated hotel
Pros:

Good breakfast selection

Cons:

The hotel was unclean when we arrived. (Brown stains on floor and bathroom unclean)We then got moved into a different room. Stains across the floors that was mentioned to house keeping on two occasions and it was still not cleaned. We then had ants on the second day crawling everywhere around the room. They sent up room service to give it a clean. However it continued for the next two days. We were only given a complimentary afternoon drinks for the rest of our stay. Room with pool is not temperature controlled and never cleaned. So we didn’t get to use what we paid for. Had to check out early ruining our honeymoon.

2026-04-13 • via Nuitee
T
Tee • couple • my
10
2026-04-11 • via Nuitee
H
houssam eddine • couple • dz
10
2026-04-10 • via Nuitee
A
Asif • extended_group • gb
10
Pros:

Concierge amazing. Room was great with the pool.

Cons:

Only if the pool was heated, lighting controls

2026-04-10 • via Nuitee
R
R Mike • family_with_children • cz
10
Pros:

Fantastic view from the room and pool. Great breakfast selection.

Cons:

Breakfast tends to get crowded

2026-04-10 • via Nuitee
F
Fahad • couple • sa
9
2026-04-10 • via Nuitee
C
Catherine • couple • re
8
Bien
Pros:

Bel hôtel - superbe vue depuis la piscine rooftop sur les tours petronas - chambre bien équipée rideau électrique dressing grande douche

Cons:

La piscine individuelle de la chambre n’a pas l’air d’être entretenue les vitres de la terrasse sont sales et poussières dans les coins de la chambre

2026-04-10 • via Nuitee
I
IURII • couple • ru
6
Обучите людей на ресепшн работать
Pros:

Номер с личным бассейном, расположение, носильщики, швейцары и бол-бои очень любезны

Cons:

Персонал на ресепшене абсолютно некомпетентен, несвоевременное содействие в решении возникающих проблем. Когда мы только заселились, у нас была грязная кровать, будто на ней кто-то спал до этого + пятна на подушках, меня попросили подождать в очереди, чтобы решить этот вопрос, вы серьезно?? Вот проблема, вот задача - решайте, почему я должен тратить свое время на это. И как постельное белье вообще в отеле такого уровня может оказаться грязным при заселении? Сообщил также, что не работал сейф в номере - это просто проигнорировали. Отношение на ресепшене вызвало лишь ненависть и злость в этой поездке. Отношения от самого города, в том числе благодаря это у остались примерно такими же неприятными

2026-04-09 • via Nuitee
W
Wendel • extended_group • de
9
Pros:

Ausstattung des Apartments, Lage und Aussicht auf die Skyline

Cons:

Küche war schön, aber ohne jegliche Kochutensilien

2026-04-09 • via Nuitee
K
Kamil • couple • de
9
Alles perfekt
Pros:

Sehr sauber

Cons:

Alles okay

2026-04-09 • via Nuitee
S
Shavneet • extended_group • fj
9
2026-04-08 • via Nuitee
G
Guenaoui • couple • dz
10
اقامة رائعة بكل ما تحمله الكلمة
Pros:

الفندق جميل ونضيف وقريب من كل المعالم السياحية

Cons:

كل شيء جميل

2026-04-07 • via Nuitee