Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful decor
Good location
Cons:
High pricing
Poor food quality
Lack of amenities

Categories

Cleanliness
8.23
Comments about an unbearable bleach smell and outdated hotel feel.
Service
9.9
Overall positive service with mentions of pleasant and warm staff.
Location
9.54
Generally well-received as a great location.
Room Quality
8.69
Rooms were noted positively with some issues on amenities.
Amenities
7.72
Lack of coffee facilities and long waiting times for services were highlighted.
Value for Money
7.18
High prices with complaints about hidden costs and overall value.
Food and Beverage
6.73
Breakfast quality was poor for the price, and service was lacking.
Overall Experience
9.2
Beautiful hotel with historic charm, marred by service and value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:03

Property Description

Luxurious Manhattan Hotel at Central Park and 5th Avenue

Opulent Rooms with 24-Karat Gold-Plated Fixtures

Indulge in the lavish modern bathrooms at The Plaza, complete with exquisite 24-karat gold-plated fixtures and rejuvenating rain showers. The spacious and luxurious rooms offer a truly opulent experience for guests seeking the finest accommodations in Manhattan.

The Palm Court Restaurant for Afternoon Tea

Experience the epitome of sophistication at The Plaza's renowned Palm Court Restaurant. Delight in the tradition of Afternoon Tea in one of New York City's most iconic settings. Immerse yourself in elegance and charm as you enjoy delectable treats and exceptional service.

Exclusive Boutiques and Guerlain Spa

Unwind and pamper yourself with the exclusive amenities at The Plaza. Discover a world of luxury with upscale boutiques and rejuvenate your senses at the prestigious Guerlain Spa. With a 24-Hour Fitness Center available, indulge in a complete wellness experience during your stay.

Book your stay at The Plaza for an unforgettable luxury experience in the heart of Manhattan.

Important information:

Please note that photography is restricted at the property.

Hotel policies apply.

Please note, the nightly destination fee includes the following services: $50 USD daily Food & Beverage credit valid in The Palm Court, The Champagne Bar, or In-Room Dining $50 USD off Guerlain Spa services (valid on 60 minute service or more)Complimentary access to Chromecast by Sonifi for mobile device streaming.

Complimentary access to High speed internet. Complimentary access to Plaza Fitness Center. Daily room delivery of complimentary bottled water.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for US$95 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 95 per day.

Location

Guest Reviews

8.4
Based on 430 reviews
Cleanliness: 8.23
Service: 9.9
Location: 9.54
Room Quality: 8.69
Amenities: 7.72
Value for Money: 7.18
Food and Beverage: 6.73
Overall Experience: 9.2
S
Shannon • solo_traveller • us
10
A must while in New York
Pros:

I have wanted to stay at the renowned PLAZA HOTEL since forever and I was able to celebrate my birthday there
The property is exquisite the accommodations nothing short of spectacular! They made my birthday incredibly special leaving a beautifully made cake and birthday bear with the signature plaza robe, balloons and a personalized card. So incredibly thoughtful and kind.
We stayed 2 nights. The rooms are just gorgeous
The palms court restaurant and champagne bar restaurant were divine! Wide range of champagne and cocktails and delicious food. This is one of the most sought after stays and it speaks for itself as to why it keeps its reputation
Absolutely a girls dream come true!

Cons:

Nothing it was spectacular

2026-02-14 • via Nuitee
E
Els • extended_group • be
9
Rustgevend luxueus hotel op een perfecte locatie.
Pros:

We hadden een mooie kamer met luxueuze en zeer comfortabele bedden.
Het hotel is zeer aangenaam en er heerst een rustige sfeer.
Mooie centrale bar met zeer vriendelijk personeel en een ruime keuze uit cocktails en lekkere wijnen.

Cons:

Het gereserveerde privé vervoer van de luchthaven naar het hotel viel tegen. We hadden aan het hotel een taxi gevraagd om ons samen met 2 grote koffers en 2 handbagages naar het hotel te brengen. Maar de chauffeur zette de handbagage op onze voeten in een Mercedes sedan.

2026-02-13 • via Nuitee
B
Brogan • couple • gb
10
Wonderful stay at the Plaza as a surprise treat for my husband, staff left treats as we were celebrating our honeymoon a
Pros:

The room was gorgeous, especially the large bathroom.

2026-02-13 • via Nuitee
S
Samantha • couple • za
10
2026-02-12 • via Nuitee
D
David • couple • fr
6
Pros:

beauté de l’hôtel, emplacement

Cons:

le personnel du restaurant, le responsable est très fermé. Il ne voulait pas faire réchauffer le plat de notre bébé d’1an, nous expliquant qu’on est obligé de prendre un menu enfant.

Cependant c’est des trop gros morceaux et quantités pour notre bébé résultat un plat à la poubelle

2026-02-11 • via Nuitee
M
Maria Carolina • extended_group • co
10
2026-02-09 • via Nuitee
R
Robert • couple • us
8
Great location with nice sized rooms, but value is questionable
Pros:

Location, cleanliness and staff

Cons:

No room to sit on the main floor. Breakfast should be in The Palm Court, not the lobby!
Room had issues on check in that were resolved; drapes, light bulbs, bedding

2026-01-30 • via Nuitee
I
Inna • family_with_children • ua
10
2026-01-28 • via Nuitee
U
Uwe • family_with_children • de
10
Cons:

Heizung im Bad ging 2 Tage nicht, bis es repariert wurde

2026-01-28 • via Nuitee
F
Frédéric • extended_group • ch
10
Ça claque. C’est très US 🇺🇸 lol.
Pros:

À l’évidence, s’il fallait retenir un hôtel à New York, ce serait celui-ci. Forcément les prix sont surfaits. Mais ma foi c’est ainsi. Ça vaut le détour. À faire une fois dans sa vie.

Cons:

Franchement les moquettes et les rideaux, pas si propres que ça. Les équipements vétustes. Nos standards européens, plus particulièrement suisses, sont plus haut de gamme que cela. Mais bon. À faire quand même 😉.

2026-01-28 • via Nuitee
C
Coelho Dias • family_with_children • pt
10
2026-01-26 • via Nuitee
C
Chiara • couple • it
10
Se vuoi un soggiorno da sogno è l'Hotel che fa per te
Pros:

Posizione fantastica, Hotel di grande prestigio, eleganza e fascino. Le camere sono curate ed abbastanza ampie. Per colazione c'è la possibilità di usufruire dei due locali interni: tutto molto buono.

Cons:

Tutto ok

2026-01-26 • via Nuitee
B
Bruno • couple • us
9
Great location, pretty good experience… but at a steep cost :)
Pros:

The location is pretty much unbeatable in NYC. Everyone I interacted with was very helpful and provided good customer service. It’s a landmark of New York City and my wife always wanted to experience staying there.

Cons:

There didn’t seem to be enough staff at the hotel’s entrance so we had to wait a few minutes for someone to take our luggage in and show us to the reception. In general the bedroom was well cleaned everywhere you could see, but for instance there was a shelve with candy/nuts/etc in one of the closets, it was clear those hadn’t been touched for ages just because of the dust (hard to see for someone shorter than 6’). For the price, which is quite high, you’d expect those sharp edges to be fixed.

2026-01-25 • via Nuitee
K
Kyra • couple • us
10
Pros:

Everything was amazing! The service was exceptional.

2026-01-25 • via Nuitee
R
Rahmanov • family_with_children • tm
10
2026-01-25 • via Nuitee
R
Ron • extended_group • us
7
All in all, it's a beautiful hotel with lots of history, but for the exorbitant prices, they are charging the value
Pros:

Historic

Cons:

Lots of non-paying picture takers clog up the lobby. The staff is also not very warm.

2026-01-21 • via Nuitee
V
Victoria • couple • us
10
Icon of the city and worth the stay.
Pros:

Iconic and old luxury. Great time.

Cons:

The Champagne Bar is such a lovely spot but has the worst service I’ve received in a long time.

2026-01-21 • via Nuitee
S
Stavroula • family_with_children • ca
8
Concierge not very friendly. I felt that we were a bother
Pros:

Location

2026-01-20 • via Nuitee
T
Therese • family_with_children • us
3
for an extremely expensive suite, the service just didn’t match up accordingly. there are much better hotels for a fract
Pros:

location

Cons:

rooms are very old and dated. the windows were extremely drafty, our rooms were freezing. we upgraded to the royal suite and there was no bottled water provided, there are no tea or coffee stations in the suite. they left cheese in our room for the entire stay and there was no turndown service provided. the bath faucet fell off in my hand when I turned it on

2026-01-20 • via Nuitee
M
Mohammed • extended_group • ae
1
The worst stay in my life
Pros:

Location

Cons:

Poor Room service
Full of mosquitoes
Over rated and service level is very poor
Construction noise
All the hotel surrounded by scaffoldings

2026-01-19 • via Nuitee