Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Beautiful, well-renovated rooms
Very clean rooms/bathrooms
Memorable afternoon tea / good F&B
Friendly/helpful staff (many mentions)
Luxurious atmosphere / vibe
Cons:
Inconsistent staff attitude / missed services
Value for money concerns / expensive
Occasional maintenance issues (ripped towels)
Lack of comfortable lounge seating
Small elevators / some dated public areas
Some in-room service shortfalls

Categories

Cleanliness
8.8
Generally praised as very clean and well maintained ("super clean bathroom", "rooms were very nice, clean"), though isolated complaints about missed room cleans and ripped towels reduced the score slightly.
Service
8
Mixed: many guests describe faultless, friendly and attentive staff (wedding experience, helpful bellhop mentions), but several reviews report poor staff attitude, missed services and a lack of warmth.
Location
9.5
Consistently highlighted as exceptional — immediate access to Central Park and top shopping; multiple guests call the location 'perfect' or 'sensationell.'
Room Quality
9.2
Rooms described as beautiful, well renovated, comfortable and exquisite by many guests; a few mentions that in-room services could be better but overall very strong.
Amenities
8
High-end amenities like the Palm Court and memorable afternoon tea are praised, but some guests note lacking comfortable lounge seating and style-over-substance issues.
Value for Money
6.5
Several guests explicitly note it was expensive or 'paid too much' and that stays could be outside budget, lowering perceived value.
Food and Beverage
9
Food receives strong positive mentions: delicious breakfast, memorable afternoon tea, and tasty room service reported by multiple reviewers.
Overall Experience
8.2
Overall experience leans very positive with many 'most amazing stay' and wedding highlights, tempered by service inconsistencies and occasional facility complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Luxurious Manhattan Hotel at Central Park and 5th Avenue

Opulent Rooms with 24-Karat Gold-Plated Fixtures

Indulge in the lavish modern bathrooms at The Plaza, complete with exquisite 24-karat gold-plated fixtures and rejuvenating rain showers. The spacious and luxurious rooms offer a truly opulent experience for guests seeking the finest accommodations in Manhattan.

The Palm Court Restaurant for Afternoon Tea

Experience the epitome of sophistication at The Plaza's renowned Palm Court Restaurant. Delight in the tradition of Afternoon Tea in one of New York City's most iconic settings. Immerse yourself in elegance and charm as you enjoy delectable treats and exceptional service.

Exclusive Boutiques and Guerlain Spa

Unwind and pamper yourself with the exclusive amenities at The Plaza. Discover a world of luxury with upscale boutiques and rejuvenate your senses at the prestigious Guerlain Spa. With a 24-Hour Fitness Center available, indulge in a complete wellness experience during your stay.

Book your stay at The Plaza for an unforgettable luxury experience in the heart of Manhattan.

Important information:

Please note that photography is restricted at the property.

Hotel policies apply.

Please note, the nightly destination fee includes the following services: $50 USD daily Food & Beverage credit valid in The Palm Court, The Champagne Bar, or In-Room Dining $50 USD off Guerlain Spa services (valid on 60 minute service or more)Complimentary access to Chromecast by Sonifi for mobile device streaming.

Complimentary access to High speed internet. Complimentary access to Plaza Fitness Center. Daily room delivery of complimentary bottled water.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 515 reviews
Cleanliness: 8.8
Service: 8
Location: 9.5
Room Quality: 9.2
Amenities: 8
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 8.2
T
TALAL • couple • ca
9
2026-11-07 • via Nuitee
L
Luke • family_with_children • gb
10
2026-11-07 • via Nuitee
K
Kyoko • couple • jp
4
2026-11-06 • via Nuitee
R
Roberta • family_with_children • it
8
Meraviglioso
Pros:

Posizione perfetta
Hotel storico bellissimo

Cons:

Suggerimento , in un hotel così costoso dovrebbe esserci in camera almeno una macchina del caffè.

2026-11-05 • via Nuitee
H
Hunter • couple • us
10
2026-11-02 • via Nuitee
T
Tommaso • family_with_children • it
10
2026-10-31 • via Nuitee
J
Jeff • solo_traveller • ie
10
2026-10-27 • via Nuitee
J
Jeff • couple • ie
10
2026-10-27 • via Nuitee
R
Roni • couple • il
10
2026-10-25 • via Nuitee
M
Michelle • couple • us
10
Pros:

This is the best hotel my husband and I ever stayed at and we always stay at the 5 stars hotels! The location is perfect, the best shopping area and the Central Park are just at your doorstep! Afternoon tea at the Palm Court was memorable, the food was delicious and fresh. The room was perfect, beautiful and super clean bath room, comfortable bed….truly, The Plaza Hotel is one of a kind! We will definitely come back after 4 years after they finished the renovations, the good news we learned from our Butler is that they only gonna renovate the exterior due to the safety concerns, interior will still remain the same! See you after 4 years!

Cons:

None

2026-10-24 • via Nuitee
D
Dirk • couple • us
10
Very nice hotel
Pros:

Excellent

Cons:

Paid too much

2026-10-19 • via Nuitee
P
Parisa • couple • us
1
2026-10-15 • via Nuitee
Y
YIMING • family_with_children • cn
10
Pros:

早餐很美味，份量也比较大。房间和洗手间都很宽敞，水晶灯比其它酒店的都美丽。酒店和中央公园只有一条马路之隔，非常便利。

Cons:

电梯空间太小，卫生间应该换带加热的坐便器。

2026-10-15 • via Nuitee
L
Luis Miguel • couple • gt
10
Fantastica, era lo que esperaba
Pros:

las instalaciones del hotel

Cons:

sin comentarios

2026-10-11 • via Nuitee
G
Giuseppe • couple • it
10
2026-10-11 • via Nuitee
P
Patrick • couple • us
10
Vibe
Pros:

Vibe

2026-10-10 • via Nuitee
J
Joseph • couple • gb
1
Cons:

Poor staff attitude and service, missed room cleans, ripped towels, no real comfortable lounge area with sofas where can be served drink. Style over substance.

2026-10-10 • via Nuitee
T
Talia • couple • it
8
2026-09-18 • via Nuitee
M
Martina • extended_group • sk
10
2026-09-10 • via Nuitee
K
Kate • couple • gb
10
2026-09-08 • via Nuitee