Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful decor
Good location
Cons:
High pricing
Poor food quality
Lack of amenities

Categories

Cleanliness
8.23
Comments about an unbearable bleach smell and outdated hotel feel.
Service
9.9
Overall positive service with mentions of pleasant and warm staff.
Location
9.54
Generally well-received as a great location.
Room Quality
8.69
Rooms were noted positively with some issues on amenities.
Amenities
7.72
Lack of coffee facilities and long waiting times for services were highlighted.
Value for Money
7.18
High prices with complaints about hidden costs and overall value.
Food and Beverage
6.73
Breakfast quality was poor for the price, and service was lacking.
Overall Experience
9.2
Beautiful hotel with historic charm, marred by service and value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:03

Property Description

Luxurious Manhattan Hotel at Central Park and 5th Avenue

Opulent Rooms with 24-Karat Gold-Plated Fixtures

Indulge in the lavish modern bathrooms at The Plaza, complete with exquisite 24-karat gold-plated fixtures and rejuvenating rain showers. The spacious and luxurious rooms offer a truly opulent experience for guests seeking the finest accommodations in Manhattan.

The Palm Court Restaurant for Afternoon Tea

Experience the epitome of sophistication at The Plaza's renowned Palm Court Restaurant. Delight in the tradition of Afternoon Tea in one of New York City's most iconic settings. Immerse yourself in elegance and charm as you enjoy delectable treats and exceptional service.

Exclusive Boutiques and Guerlain Spa

Unwind and pamper yourself with the exclusive amenities at The Plaza. Discover a world of luxury with upscale boutiques and rejuvenate your senses at the prestigious Guerlain Spa. With a 24-Hour Fitness Center available, indulge in a complete wellness experience during your stay.

Book your stay at The Plaza for an unforgettable luxury experience in the heart of Manhattan.

Important information:

Please note that photography is restricted at the property.

Hotel policies apply.

Please note, the nightly destination fee includes the following services: $50 USD daily Food & Beverage credit valid in The Palm Court, The Champagne Bar, or In-Room Dining $50 USD off Guerlain Spa services (valid on 60 minute service or more)Complimentary access to Chromecast by Sonifi for mobile device streaming.

Complimentary access to High speed internet. Complimentary access to Plaza Fitness Center. Daily room delivery of complimentary bottled water.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for US$95 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 95 per day.

Location

Guest Reviews

8.4
Based on 454 reviews
Cleanliness: 8.23
Service: 9.9
Location: 9.54
Room Quality: 8.69
Amenities: 7.72
Value for Money: 7.18
Food and Beverage: 6.73
Overall Experience: 9.2
M
Marina • couple • ar
8
Pros:

Ubicación

Cons:

Nada

2026-04-10 • via Nuitee
D
Dani • couple • gb
3
An outrageous price attached to a poor quality hotel
Pros:

Location

Cons:

Very unfriendly staff - the staff at the counter were unhelpful and made multiple mistakes while checking in. The room service staff repeatedly forgot to provide key amenities like water and robes, meaning we had to keep calling to ask for these to be delivered, presumably because they were angling for tips. One man even asked us for a tip immediately after we had already tipped 25%. Cleanliness was extraordinarily disappointing with large stains on the bedding and even black mould in our room.
The price is utterly outrageous for how poor the quality is, and I say this as someone who has stayed at five stay hotels in countries across the world.

2026-04-07 • via Nuitee
Z
Zenon • family_with_children • pl
5
2026-04-05 • via Nuitee
G
Grün • couple • at
10
2026-04-02 • via Nuitee
J
Joaquín • solo_traveller • uy
10
2026-03-28 • via Nuitee
Y
Yamila • family_with_children • us
10
2026-03-26 • via Nuitee
A
amélie • couple • fr
10
Le luxe au charme suranné au pied de central Park
Pros:

Le luxe absolu et le charme lié à un lieu historique . Chambre incroyable. Salle de bain splendide et immense. Pain perdu exceptionnel au petit déjeuner. Emplacement parfait.

Cons:

On ne peut pas se faire de boisson chaude dans la chambre alors que le mini bar est incroyable. Il faut bien penser à mettre l’étiquette « ne pas déranger sur la porte » car passages fréquents du room service hyper gentil.

2026-03-24 • via Nuitee
A
Alena • solo_traveller • ru
10
2026-03-24 • via Nuitee
W
Wayne • family_with_children • gb
10
Pros:

Staff were super kind and attentive

Cons:

Location

2026-03-23 • via Nuitee
Y
Youssef • couple • fr
10
Bien
Pros:

Bien

Cons:

Bien

2026-03-23 • via Nuitee
I
Isabel • couple • pt
9
Excep
Pros:

Simpatia e eficiência

2026-03-18 • via Nuitee
T
Tobias • family_with_children • sk
4
Náš vianočný pobyt bol neprimeraný cene, najmä kvôli neochotným a nafúkaným zamestnancom hotela.
Pros:

Najpríjemnejšími zamestnancami boli chyžné.

Cons:

Po skoršom príchode (asi o 12:00) sme si batožinu nechali na recepcii hotela, pričom check in bol až o 15:00. Zamestnanec na recepcii si vypýtal email s tým, že nás bude kontaktovať, keď bude izba pripravená. Keďže nám žiaden e-mail neprišiel, následne sme sa do hotela vrátili po 16:00 a izba stále nebola pripravená, čo považujem za absolútne neprijateľné.
• Na izbu sme sa nakoniec vrátili až okolo 18:00, kedy izba bola konečne pripravená, avšak potom trvalo ešte vyše hodinu, kým sme na izbu dostali našu batožinu.
• Prístelka pre ďalších dvoch hostí nebola pripravená, po dlhej ceste človek naozaj nechce čakať do pol deviatej, kým niekto konečne pripraví posteľ!

• Vrcholom bolo jedno ráno, keď sme na raňajky čakali v rade vyše 40 minút. Boli sme štyria na vianočnom pobyte a slečna, ktorá nás mala usadiť, sa spýtala, či musíme sedieť spolu. Keď sme odpovedali, že áno, povedala, že musíme ešte čakať. Povedali sme, že to nepovažujeme za normálne a namiesto ospravedlnenia sme dostali arogantnú odpoveď, že v každej lepšej reštaurácií v meste sa čaká na stôl, čo je samozrejme pravda, ale nie na zaplatené hotelové raňajky, šialené.
• Zlatým klincom celého pobytu bolo, že napriek našim 11 kusom batožiny sme museli niekoho žiadať o pomoc s naložením do taxíku. Pán, ktorý nám nakoniec pomohol nám na schodoch odbil koliesko na kufri, keby sa poň nezdvihneme my, nechal by to pokojne tak, žiadneho ospravedlnenia ani náhrady sme sa samozrejme nedočkali. Pravdou je, že sme to už s hotelom neišli riešiť, pretože nás čakal taxík a museli sme odísť na letisko.
• Celkovo prístup zamestnancov hodnotíme veľmi negatívne, hotel sa tvári, na akej je úrovni, pritom každý priemerný hotel má lepšie služby ako tento. Bohužiaľ ikonický je iba vďaka jednému filmu, ďalej už na sebe nikto z tohto hotela nepracuje.

2026-03-17 • via Nuitee
T
Tobias • family_with_children • sk
4
Náš vianočný pobyt bol neprimeraný cene, najmä kvôli neochotným a nafúkaným zamestnancom hotela.
Pros:

Najpríjemnejšími zamestnancami boli chyžné a personál na recpcii.

Cons:

Po skoršom príchode (asi o 12:00) sme si batožinu nechali na recepcii hotela, pričom check in bol až o 15:00. Zamestnanec na recepcii si vypýtal email s tým, že nás bude kontaktovať, keď bude izba pripravená. Keďže nám žiaden e-mail neprišiel, následne sme sa do hotela vrátili po 16:00 a izba stále nebola pripravená, čo považujem za absolútne neprijateľné.
• Na izbu sme sa nakoniec vrátili až okolo 18:00, kedy izba bola konečne pripravená, avšak potom trvalo ešte vyše hodinu, kým sme na izbu dostali našu batožinu.
• Prístelka pre ďalších dvoch hostí nebola pripravená, po dlhej ceste človek naozaj nechce čakať do pol deviatej, kým niekto konečne pripraví posteľ!

• Vrcholom bolo jedno ráno, keď sme na raňajky čakali v rade vyše 40 minút. Boli sme štyria na vianočnom pobyte a slečna, ktorá nás mala usadiť, sa spýtala, či musíme sedieť spolu. Keď sme odpovedali, že áno, povedala, že musíme ešte čakať. Povedali sme, že to nepovažujeme za normálne a namiesto ospravedlnenia sme dostali arogantnú odpoveď, že v každej lepšej reštaurácií v meste sa čaká na stôl, čo je samozrejme pravda, ale nie na zaplatené hotelové raňajky, šialené.
• Zlatým klincom celého pobytu bolo, že napriek našim 11 kusom batožiny sme museli niekoho žiadať o pomoc s naložením do taxíku. Pán, ktorý nám nakoniec pomohol nám na schodoch odbil koliesko na kufri, keby sa poň nezdvihneme my, nechal by to pokojne tak, žiadneho ospravedlnenia ani náhrady sme sa samozrejme nedočkali. Pravdou je, že sme to už s hotelom neišli riešiť, pretože nás čakal taxík a museli sme odísť na letisko.
• Celkovo prístup zamestnancov hodnotíme veľmi negatívne, hotel sa tvári, na akej je úrovni, pritom každý priemerný hotel má lepšie služby ako tento. Bohužiaľ ikonický je iba vďaka jednému filmu, ďalej už na sebe nikto z tohto hotela nepracuje.

2026-03-17 • via Nuitee
N
Nadiya • couple • il
8
2026-03-17 • via Nuitee
D
Diana • couple • us
10
Pros:

The smell

2026-03-16 • via Nuitee
K
Knut • extended_group • de
7
Einen Traum erfüllt, aber teuer bezahlt.
Pros:

Traumhaus und Traumlage

Cons:

Preis-Leistungsverhältnis passt überhaupt nicht!

2026-03-13 • via Nuitee
R
Robin • couple • us
3
2026-03-11 • via Nuitee
J
john • couple • gb
10
2026-03-08 • via Nuitee
M
Markus • couple • es
2
2026-03-07 • via Nuitee
M
Mellisa • couple • us
10
2026-02-28 • via Nuitee