Family Hotel Balbi

Hotels
8.5 (1662 reviews)
Via Balbi 21/3 , Genova , it

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
No breakfast
Uncomfortable bedding

Categories

Cleanliness
8.33
Clean but some comments regarding tired bedding and room furnishings.
Service
9.3
Excellent and friendly staff, very welcoming.
Location
9.34
Very central, close to the train station and main attractions.
Room Quality
8.29
Rooms are clean and comfortable, though some mentioned discomfort.
Amenities
7.82
Limited amenities such as the absence of a dedicated breakfast area.
Value for Money
8.78
Good pricing for the location and service offered.
Food and Beverage
7.33
No breakfast offered, which was disappointing.
Overall Experience
8.8
A satisfying stay with strong potential and positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:33

Property Description

Historic Charm and Central Location
Experience a central stay in Genoa at Family Hotel Balbi, just a stroll away from the historic center. Housed in a historic palace with frescoes and parquet floors, our hotel exudes charm and elegance.

Family-Managed with a Personal Touch
As the name suggests, Family Hotel Balbi offers a warm and welcoming atmosphere, ensuring a cozy home-from-home experience. Enjoy daily breakfast and request gluten-free options, all served with a personal touch.

Complimentary Wi-Fi and Thoughtful Amenities
Stay connected with free Wi-Fi throughout the entire building and take advantage of our thoughtful amenities for a comfortable stay. Book now to experience the perfect blend of history, comfort, and hospitality at Family Hotel Balbi.

Important information:

Hotel does not accept American Express or Visa Electron cards.

Parking spaces are in a partner garage.

A surcharge of EUR 20 applies for arrivals outside check-in hours. All requests for late arrival are subject to confirmation by the property.
Please note that the check in is not possible after 22:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 22 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 1662 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
M
Małgorzata • solo_traveller • pl
10
Wspaniały hotelik z klimatem.
Pros:

Hotel położony w znakomitej lokalizacji- 4 minuty do dworca Genua Piazza Principe, z którego mozna dojechać wszędzie- Cinque Terre, Portofino, Mediolan, itp... blisko do starego miasta, portu... wspaniały, pomocny, uśmiechnięty personel, który służy radą i daje wskazówki na pobyt. Pod hotelem wiele knajpek i kawiarni- w Illy pyszna kawa! W pokoju jest wszystko czego potrzeba- a najważniejsze łazienka w pokoju! Minusem jest wejście po schodach- brak windy... jednak polecam!!!

2026-06-06 • via Nuitee
A
antonio • solo_traveller • it
10
Pros:

La posizione ottima. Anche i servizi.

Cons:

Era buono tutto

2026-06-05 • via Nuitee
G
gilbert • solo_traveller • fr
9
Pros:

Petit hôtel sans prétention, idéalement placé près de la gare de Gênes et proche des points d'intérêts. Personnel très accueillant, chambre propre et calme avec air conditionné. Une bonne adresse à petit budget.

2026-06-03 • via Nuitee
R
Randy • solo_traveller • us
8
Pros:

Location was nice and close to the station! Really close to church and restaurants which made it easy to locate everything.

Cons:

Everything was good 👍

2026-06-03 • via Nuitee
C
Carla • couple • it
9
Città difficile da catalogare
Pros:

La posizione

Cons:

Le troppe scale

2026-06-03 • via Nuitee
M
Montse • solo_traveller • es
10
Pros:

La atención del personal fue realmente excepcional. La ubicación del alojamiento es perfecta, cerca de la estación de tren, del centro y del puerto. La habitación muy amplia, limpia y cómoda. Me encantó.

Cons:

Nada que comentar.

2026-06-02 • via Nuitee
H
Hideaki • solo_traveller • jp
9
2026-05-31 • via Nuitee
C
Claudia • family_with_children • it
9
Pros:

Posizione comodissima, staff davvero accogliente e disponibile. Ritorneremo!

2026-05-31 • via Nuitee
B
bettaprofe • solo_traveller • it
10
Arte e comodità a due passi dal centro
Pros:

A pochi passi dalla stazione di Piazza Principe, in una strada piena di negozi, questa sistemazione offre la tranquillità del sentirsi a casa insieme alla comodità di un ottimo servizio. La camera, dal soffitto affrescato, era ampia, silenziosa, pulitissima, il letto molto comodo, il bagno piccolo ma funzionale. Presenti un bollitore ed un frigorifero.

Cons:

Sarebbe opportuno avere qualche presa elettrica in posizione più comoda. Lo scarico del bagno è rumoroso, e si teme di disturbare i vicini.

2026-05-30 • via Nuitee
H
Helmi • solo_traveller • de
10
Pros:

Nice people, very clean and super location

2026-05-30 • via Nuitee
F
Francesca • solo_traveller • it
9
Pros:

Camera pulita e confortevole, staff disponibile, posizione buona, aria condizionata, letto comodo

Cons:

wi-fi un po' lento a volte non funzionante

2026-05-29 • via Nuitee
P
Pawel • solo_traveller • gb
10
2026-05-29 • via Nuitee
D
Donatella • solo_traveller • it
8
2026-05-27 • via Nuitee
H
Henri • solo_traveller • fr
9
Un hôtel fonctionnel.
Pros:

La situation en centre ville, le parking à proximité proposé par l'hôtel, le plateau bouilloire, les conseils pour la restauration.

2026-05-27 • via Nuitee
M
Maria Grazia • family_with_children • it
10
Pros:

L’accoglienza, la gentilezza, la professionalità del personale; la posizione davvero ottima. La struttura offre tutto ciò che serve.

Cons:

La mancanza di ascensore

2026-05-27 • via Nuitee
C
Cinta • solo_traveller • es
9
Un hotel familiar que recomanaria a tothom
Pros:

Molt bona ubicació (al costat de la universitat i de l'estació de tren de Piazza Principe), personal amable, es pot disposar de cuina, aire condicionat i escriptori a l'habitació, etc.

Cons:

El llit era una mica incòmode (matalàs de motlles).

2026-05-27 • via Nuitee
A
Alexis • solo_traveller • fr
10
2026-05-25 • via Nuitee
P
Peter • solo_traveller • sk
9
Pros:

Das Personal ist sehr aufgeschlossen und hilfsbereit

2026-05-25 • via Nuitee
A
Anna Maria • couple • it
6
Vicino a Stazione di Piazza Principe
Pros:

Posizione comoda per la stazione di Piazza Principe raggiungibile in pochi minuti a piedi, stanza spaziosa, personale gentile

Cons:

Ambiente vetusto che richiede interventi di rinnovamento, due rampe di scale senza ascensore

2026-05-24 • via Nuitee
J
Jacob • solo_traveller • ch
10
Absolut empfehlenswert.
Pros:

Sehr sympathisches Haus.
In jeder Hinsicht.

Cons:

Das Treppesteigen zum 2. Stock.
Wer Mühe damit hat sollte es wissen.

2026-05-24 • via Nuitee