Merlin Grand Hotel

Hotels
6.9 (359 reviews)
2 Chaiyakulauthit 1 hatyai , Hat Yai , TH

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good Location
Friendly Staff
Cons:
Cleanliness
Room Maintenance Issues

Categories

Cleanliness
4.4
Numerous complaints about cleanliness were noted, indicating a significant issue in this area.
Service
8.4
Staff were described as friendly and helpful, though there were issues reported with the maintenance of facilities.
Location
8.9
The location was frequently praised as very convenient and strategic.
Room Quality
6.4
Rooms described as old and had complaints regarding size and comfort.
Amenities
6.4
Some positives noted, but issues such as limited food options impacted the overall perception.
Value for Money
7.9
General perceived value was acceptable considering room rates but with significant room for improvement.
Food and Beverage
5.4
Limited food options reported; disappointing experience with breakfast service.
Overall Experience
7.4
Overall experience varied; positives in location and service but substantial issues affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:58

Property Description

Modern Accommodation with Convenient Amenities

Comfortable Stay: Merlin Grand Hotel offers a cozy stay with a shared lounge and a 24-hour front desk for your convenience.

Delicious Dining: Indulge in a variety of culinary delights at the on-site restaurant during your stay at this 3-star hotel.

Prime Location: Located near CentralFestival Hatyai Department Store, this non-smoking property is close to popular attractions like Chue Chang Temple and Hat Yai Train Station.

Experience comfort and convenience at Merlin Grand Hotel. Book your stay now for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.9
Based on 359 reviews
Cleanliness: 4.4
Service: 8.4
Location: 8.9
Room Quality: 6.4
Amenities: 6.4
Value for Money: 7.9
Food and Beverage: 5.4
Overall Experience: 7.4
A
Amirul • extended_group • my
9
2026-09-17 • via Nuitee
S
Syahirah • solo_traveller • my
10
Pros:

The staff is very friendly

Cons:

-

2026-08-31 • via Nuitee
J
jeff • couple • my
5
2026-08-30 • via Nuitee
R
Risha • extended_group • my
4
Pros:

Place

Cons:

The shower is broken, shampoo box empty, bed keep running!

2026-08-30 • via Nuitee
K
Khairul Anuar • extended_group • my
5
2026-08-27 • via Nuitee
A
azman • solo_traveller • my
8
2026-08-27 • via Nuitee
A
AINUL • extended_group • my
4
2026-08-27 • via Nuitee
M
Mazlina • solo_traveller • my
9
Pros:

The staff so friendly
Good service

Cons:

Nothing...

2026-08-26 • via Nuitee
H
harun • solo_traveller • my
10
Pros:

Overall is ok

2026-08-11 • via Nuitee
N
NURUL HAIZA • couple • my
8
Pros:

Value for money, easy to excess city, shopping area and food.

2026-07-14 • via Nuitee
K
kalai • solo_traveller • my
10
2026-07-14 • via Nuitee
M
mohd helmey • extended_group • my
10
2026-06-03 • via Nuitee
A
Afendy Khan • solo_traveller • my
10
2026-06-02 • via Nuitee
M
Myra • extended_group • gb
7
Cons:

The decor at the reception area and room can be improved.

2026-05-31 • via Nuitee
M
mansor • couple • my
5
2026-05-04 • via Nuitee
S
Suhaimi • solo_traveller • my
8
A great choice for a short stay
Pros:

Reasonable price for 1 night.
Easy check in & check out (deposit of 300baht is required).
Hotel is easy to find, near a 7E.
Clean surroundings, the lobby is spacious.
Wifi is available, great connections at lobby & room.
The toilet @ lobby is clean (but no bidet).
Room is big for 2 people, even the toilet is big.
Clean bed. Multiple power plugs (need to use adapter of course).
There is a mini fridge to keep our food & drink.
Also a TV.
Iron is provided around lift/stairs area.
Friendly staff. They let us keep our luggage at the lobby because we arrived earlier than check in time.

Cons:

Aircond is not that cold eventhough at temp 16.
Sink in the toilet is clogged, water very very slow drain, up to one point I thought will not drain at all.
Shower water pressure so weak.

(Unable to take photos of the room because too tired all day)

2026-05-04 • via Nuitee
H
Haireen • couple • my
5
Pros:

Maybe they forgot to make another bed for us.
It,s okay.Small matter
But the housekeeping late to tidy up the room

2026-05-04 • via Nuitee
B
Bee Bee • solo_traveller • my
8
Pros:

Near center town

2026-04-25 • via Nuitee
K
kamal • couple • my
10
Pros:

good

2026-04-20 • via Nuitee
D
Dines Kumar • extended_group • my
3
Pros:

Please change the aircond

Cons:

Please change the aircond

2026-04-14 • via Nuitee