Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Terrace
Family rooms
Luggage storage
Tour desk
Shuttle service (additional charge)
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good location
Nice amenities
Cons:
Room issues
Cold pool
Limited dining options

Categories

Cleanliness
8.33
Generally clean, but issues reported with some room conditions.
Service
9.3
Friendly staff mentioned, but some negative experiences reported.
Location
9.34
Excellent location, convenient access to points of interest.
Room Quality
7.79
Complaints about room size and condition, including issues with furniture.
Amenities
8.32
Amenities available, but no restaurant and cold pool mentioned.
Value for Money
8.28
Some feel it's overpriced, especially regarding certain room conditions.
Food and Beverage
7.83
No on-site restaurant; nearby options are available.
Overall Experience
8.8
Mixed experiences but overall pleasant stay highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:17

Property Description

Convenient Location
Located just 2 minutes’ walk from Basilica de Nuestra Señora de la Soledad, our Oaxaca Santa Helena Plaza hotel offers easy access to key attractions in the city.

Relaxing Amenities
Guests can enjoy the outdoor pool and sun terrace, perfect for unwinding after a day of sightseeing. The 24-hour reception ensures convenience with luggage storage and tour assistance.

Authentic Dining Experience
Indulge in regional Oaxacan cuisine at our on-site restaurant, offering traditional moles and serving meals throughout the day.

Experience the best of Oaxaca with us. Book your stay now and create unforgettable memories!

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.5
Based on 905 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.8
F
Francisco • family_with_children • mx
9
Pros:

Es muy limpio y las recamareras todas las mañanas van acomodar las camas y limpiar

Cons:

Estaría mejor que ofrecieran desayuno

2026-02-13 • via Nuitee
L
louisa • couple • gb
5
If you want a swimming pool then this is great but the area is quite rough although only a short walk from the charming
Pros:

The swimming pool is great and the area kept very clean

Cons:

The bedrooms and bathrooms need updating and are very basic. The beds are the hardest we have slept on in Mexico with bad high pillows.

2026-02-12 • via Nuitee
G
giron • extended_group • mx
9
Placentero
Pros:

El inmueble que tiene una fachada colonial que a mi me gusta mucho

Cons:

El precio se me hace algo caro con respecto a otros hoteles y la ubicación

2026-02-11 • via Nuitee
J
Jane • couple • gb
7
Pros:

Pool looked good but arrived too late to use

Cons:

Beds very hard.

2026-02-11 • via Nuitee
A
Arianna • family_with_children • mx
10
Excelente
Pros:

Muy céntrico y bonito

2026-02-08 • via Nuitee
S
Sebastien • family_with_children • mx
8
2026-01-30 • via Nuitee
A
Alma • family_with_children • mx
9
2026-01-30 • via Nuitee
C
Clara • family_with_children • mx
9
Pros:

La atención del personal excelente

Cons:

La televisión nunca pudimos ver un programa completo, la señal se iba mucho fallaba siempre

2026-01-29 • via Nuitee
A
andcor • family_with_children • mx
8
2026-01-28 • via Nuitee
B
Beatriz Valdes Gutierrez • family_with_children • mx
4
Descepcionante.
Cons:

La ubicación es céntrica pero populosa. Las habitaciones oscuras, sin cortinas y la luz entraba en la noche. Camas con colchón duro. El agua de la alberca fría (el que tuviera alberca fue la razón de escogerlo). Solamente tenían una secadora de pelo, la cual había que regresarla a la administración. El personal amable. Caro para sus servicios e instalaciones. No lo recomendaría en absoluto.

2026-01-27 • via Nuitee
B
Botello Torrero • family_with_children • mx
9
2026-01-26 • via Nuitee
P
paulo edson lara • couple • br
7
Pros:

Falta copo e frigobar no quarto

Cons:

Não tinha janela externa

2026-01-25 • via Nuitee
C
Cisneros • solo_traveller • mx
9
Pros:

Excelente ubicación a 4 cuadras del centro, buenas habitaciones y cómodas,

Cons:

Que no tienen restaurante,

2026-01-24 • via Nuitee
K
Karla Patricia • couple • mx
7
2026-01-24 • via Nuitee
V
Viridiana • family_with_children • mx
10
Muy bien
Pros:

Muy bonito

Cons:

Todo bien

2026-01-23 • via Nuitee
L
López • family_with_children • mx
7
Pros:

Localizado cerca del centro

Cons:

Habitaciones muy pequeñas en espacio y altura

2026-01-23 • via Nuitee
M
MIGUEL • family_with_children • mx
8
2026-01-22 • via Nuitee
L
Luz María yvette • family_with_children • mx
10
Pros:

Limpieza, ubicación, atencion

Cons:

Sin comentarios

2026-01-22 • via Nuitee
J
John • solo_traveller • us
10
2026-01-21 • via Nuitee
L
Levi Abisai • couple • mx
10
2026-01-20 • via Nuitee