Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Terrace
Family rooms
Luggage storage
Tour desk
Shuttle service (additional charge)
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good location
Nice amenities
Cons:
Room issues
Cold pool
Limited dining options

Categories

Cleanliness
8.33
Generally clean, but issues reported with some room conditions.
Service
9.3
Friendly staff mentioned, but some negative experiences reported.
Location
9.34
Excellent location, convenient access to points of interest.
Room Quality
7.79
Complaints about room size and condition, including issues with furniture.
Amenities
8.32
Amenities available, but no restaurant and cold pool mentioned.
Value for Money
8.28
Some feel it's overpriced, especially regarding certain room conditions.
Food and Beverage
7.83
No on-site restaurant; nearby options are available.
Overall Experience
8.8
Mixed experiences but overall pleasant stay highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:17

Property Description

Convenient Location
Located just 2 minutes’ walk from Basilica de Nuestra Señora de la Soledad, our Oaxaca Santa Helena Plaza hotel offers easy access to key attractions in the city.

Relaxing Amenities
Guests can enjoy the outdoor pool and sun terrace, perfect for unwinding after a day of sightseeing. The 24-hour reception ensures convenience with luggage storage and tour assistance.

Authentic Dining Experience
Indulge in regional Oaxacan cuisine at our on-site restaurant, offering traditional moles and serving meals throughout the day.

Experience the best of Oaxaca with us. Book your stay now and create unforgettable memories!

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.5
Based on 933 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.8
7
73bd7bd4ff08707ca07f92c652741f41 • couple • ca
7
We enjoyed the pool and the location
Pros:

The location to the city Center and all sites was great

Cons:

The only coffee as from vending machine in lobby which was just ok coffee

2026-04-18 • via Nuitee
F
ff460819b1eb713d096992a8f96a268a • solo_traveller • mx
9
Pros:

Su ubicación es céntrico, su jardín y alberca habitación limpia, camas cómodas.

Cons:

Por los colores de la habitación se ve un poco oscuro.

2026-04-17 • via Nuitee
E
e5ec9bdb78cd7035d0595622a94f7758 • solo_traveller • us
10
Pros:

Exelente hotel super super limpio El personal muy amables todos se los Recomiendo ampliamente

Cons:

Que mis vacaciones terminaron 🥹

2026-04-17 • via Nuitee
2
2b4addd10914736f61e1190d911ad41c • solo_traveller • mx
9
Pros:

La atención de los empleados y el tamaño de la habitación

Cons:

La alberca estaba un poco sucia, solo un poco

2026-04-14 • via Nuitee
4
4749eb9202ee71c68adcbc588a19e7da • family_with_children • fr
8
2026-04-14 • via Nuitee
4
474e96cda6df733ac8cbcbf4dd6121ce • solo_traveller • mx
9
Pros:

Muy buen servicio

2026-04-12 • via Nuitee
C
Cristina • family_with_children • mx
10
Tranquilo, agradable y limpio
Pros:

El jardin y la alberca se ven muy bonito, aunque no la utilizamos se veia muy bien desde el balcon, la atencion siempre fue de lo mejor, las personas que estaban en recepcion muy atentos. los cuartos limpios y el agua de la regadera con presion.

Muy cerca de la iglesia de la Virgen de la Soledad

2026-04-11 • via Nuitee
J
Joshua Ivan • family_with_children • mx
8
Bien solamente
Pros:

Silencioso y ubicación

Cons:

Las almohadas y colchones

2026-04-11 • via Nuitee
R
Ricou • extended_group • fr
6
2026-04-11 • via Nuitee
A
Anne-Sofie Secher • couple • dk
10
2026-04-10 • via Nuitee
S
Shifflett • family_with_children • us
9
Good Hotel close to bus station to Huautla
Pros:

I like that this hotel is near the bus station to Huautla, and a very good hotel.

Cons:

I didn't notice anything I would not like.

2026-04-09 • via Nuitee
H
Héctor • extended_group • mx
9
Pros:

Está cerca del centro pero pensé que estaba más cerca, como fue estancia corta no pudimos meternos a la alberca pero se veia muy padre aubque estaba chiquita, todo el cuarto limpio y la cama cómoda

Cons:

que ibamos en un grupo de 6 personas y la reserva se hizo por 3 habitaciones y al final no todos pudieron llegar y se ó modificar la resevra y no pude y nos cobraron completo aunque no se utilizaron todas las habitaciones

2026-04-09 • via Nuitee
E
Emma-Jane • extended_group • gb
6
A nice place in a good location & great to have a pool
Pros:

Lovely pool, friendly staff & free water provided. Room was clean and fresh towels given each day.

Cons:

No windows in our room meant we really did not feel very relaxed there & loud construction noise starting at 8.30am: not very relaxing by the pool or if you want a lie-in!

2026-04-07 • via Nuitee
B
Benito • family_with_children • mx
7
2026-04-06 • via Nuitee
I
Iltze • family_with_children • mx
8
2026-04-04 • via Nuitee
M
Marco Antonio • extended_group • mx
7
EXELENTE UBICACIÓN, CERCANA AL ZÓCALO DE OAXACA
Pros:

La ubicación es muy buena, sin embargo la calle es muy conflictiva y el tráfico es muy pesado, las habitaciones muy agradables

Cons:

A pesar que hicimos una reservación para cuatro personas solo nos dejaron dos toallas y un solo recipiente de Shampoo, a pesar que les más producto durante las primeras tres noches no nos lo suministraron, creo que esos servicios podrían mejorar, la cuota hotelera no es ni por mucho muy económica

2026-04-03 • via Nuitee
J
Josefina • extended_group • ar
8
Precio calidad muy bueno
Pros:

El estilo con pileta aunque no la usamos

2026-04-02 • via Nuitee
R
Rosso • family_with_children • mx
6
La pasamos lindo pero no es lo que esperábamos
Pros:

El hotel era muy limpio, la gente muy amable

Cons:

La zona no es muy linda, los colchones y almohadas se sentían viejas. No te dan servicio de desayuno ni para pagarlo. El estacionamiento es muy pequeño:

2026-04-01 • via Nuitee
S
Sarai • family_with_children • mx
9
2026-04-01 • via Nuitee
K
katja • couple • ch
8
2026-04-01 • via Nuitee