Comfort Suites Near Casinos

Hotels
•
Comfort Suites
7.2 (1004 reviews)
275 Otrobando Avenue , Norwich , US

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Convenient location (near casino/attractions)
Friendly, helpful and accommodating staff
Some guests found rooms clean and comfortable
Good breakfast/coffee reported by multiple guests
Reasonable price for some travelers
Cons:
Poor cleanliness in several reports (hair, streaks, moldy smell)
Dated, small or poorly maintained rooms
No in-room safe; some broken/nonworking appliances
Pool/gym closed or pool temperature issues
Overpriced snacks and some poor-quality continental breakfast
Noise from other guests and light leaking into rooms
Parking problems

Categories

Cleanliness
5.5
Multiple guests reported poor cleanliness: hair in bathroom, streaky mirrors, sluggish drains, peeling paint and moldy/damp smells in some rooms. Cleanliness is below average based on these repeated complaints.
Service
9.5
Service is frequently praised: many reviewers called staff friendly, helpful and accommodating. There are isolated negative mentions (a rude front desk interaction), but overall staff responsiveness and friendliness are strong positives.
Location
9
Location is consistently cited as a major positive: convenient, close to casino and local attractions, and easy to access — several guests highlighted proximity as a key benefit.
Room Quality
6
Rooms are often described as dated, small or in need of repair: worn décor, uncomfortable beds for some, HVAC/noise/light leakage issues, nonworking appliances and occasional freezing rooms or poor drainage.
Amenities
6.2
Amenities receive mixed-to-negative feedback: closed/poorly maintained pool or gym in some reports, lounge/bar/shuttle issues, no in-room safe mentioned, and parking difficulties; pool temperature and availability are recurring concerns.
Value for Money
5.8
Perceived value is low for many guests: overpriced snacks and amenities, some felt the rate should be lower given dated facilities and poor continental breakfast quality.
Food and Beverage
6.7
Food & beverage is mixed: several guests said breakfast and coffee were good, while others called the continental breakfast barely edible and complained about high snack prices — overall slightly below average.
Overall Experience
8.9
Overall impressions are mixed but skew positive for many due to strong staff and convenient location; however, cleanliness, dated rooms and value issues lowered satisfaction for other guests. The overall experience tends to be favorable for guests prioritizing location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Convenient Location Near Casinos
Located just off Route 2, the Comfort Suites Near Casinos Norwich-Uncasville is the perfect base for your casino getaway. With both Mohegan Sun and Foxwood Casino just a short drive away, the excitement never stops.

Nearby Attractions and Activities
Explore the wonders of the Mystic Aquarium, indulge in retail therapy at Clinton Crossing Premium Outlets, or enjoy a round of golf at Norwich Golf Course. With so much to see and do within 30 miles, boredom is never an option.

Full-Service Amenities
Enjoy complimentary perks such as free high-speed Internet, weekday newspapers, and local calls. For business needs, take advantage of our copy and fax services, as well as our spacious Rose Ballroom for events and meetings.

Ready to experience comfort and convenience near the casinos? Book your stay at Comfort Suites Near Casinos Norwich-Uncasville today.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 1004 reviews
Cleanliness: 5.5
Service: 9.5
Location: 9
Room Quality: 6
Amenities: 6.2
Value for Money: 5.8
Food and Beverage: 6.7
Overall Experience: 8.9
B
Barbosa • couple • cv
9
2026-11-05 • via Nuitee
N
Nina • solo_traveller • us
1
I am very disappointed and will be emailing the manager of the property as well.
Pros:

Our room was covered with mold. When we asked for another room, we were told there was nothing available.

Cons:

It was old and the smell of mold was completely over powering. There was limited light in our room. The table lamps were dim and did not provide sufficient lighting for me to work.

2026-11-05 • via Nuitee
M
Matthew • solo_traveller • us
8
2026-11-03 • via Nuitee
F
Francis • family_with_children • us
8
2026-10-26 • via Nuitee
C
Craig • solo_traveller • us
4
I will not stay here again. Not ever. Not even if you pay me to.
Pros:

Location was very accessible.

Cons:

The front desk staff was rude and condescending. There wasn’t a safe in the room to protect my valuables. You almost need a degree in electronics to figure out the TV, and the channel numbering was the most bizarre thing I’ve ever witnessed in my 66 years on Earth, not to mention the remote control channel up/down didn’t work at all. Also, as stated in the picture attached below, it appears one will be charged if one takes their breakfast to their room without prior approval. Really? It made me feel like I was in middle school and needed to ask permission to use the restroom. Taking one’s breakfast to one’s room is not an unreasonable act by any stretch. That sign conjured up one image in my mind: lazy staff.

2026-10-26 • via Nuitee
M
Mily💋 • family_with_children • us
10
Muy bueno
Pros:

Todo,

Cons:

Pool cerrada y el gym todo lo demás perfecto

2026-10-24 • via Nuitee
E
Edinson • couple • us
10
2026-10-21 • via Nuitee
B
Brian • couple • us
8
2026-10-19 • via Nuitee
R
Ruth Esther • family_with_children • us
4
Cons:

La habitación no tenía la valoración de 4 estrellas, estaba despintado, gualladas las paredes. El espacio de la habitación, camas y baño muy pequeños

2026-10-15 • via Nuitee
F
Francis • solo_traveller • us
7
2026-10-13 • via Nuitee
T
Tammy • extended_group • us
8
2026-10-13 • via Nuitee
M
Monica • family_with_children • us
7
2026-10-12 • via Nuitee
M
Michael • solo_traveller • us
1
Pros:

the dtaff was extea helpful but the place is dated rooms are old need repair

Cons:

old roons motel feel

2026-10-12 • via Nuitee
C
Colette • solo_traveller • us
7
Pros:

Good breakfast.

Cons:

Parking was not good.

2026-10-12 • via Nuitee
H
Hannah • couple • us
10
2026-10-08 • via Nuitee
L
Lou • solo_traveller • us
10
2026-09-13 • via Nuitee
B
Baolian • couple • us
10
这里的员工都和蔼可亲
Pros:

都很好

Cons:

不需要

2026-09-12 • via Nuitee
S
Santitos • extended_group • mx
10
CONFORTABLE
Pros:

La habitación es muy confortable, excelente la limpieza y muy accesible para llegar.

2026-09-09 • via Nuitee
V
Vicki • extended_group • us
7
2026-09-07 • via Nuitee
J
Jessica • family_with_children • us
6
Disappointed
Pros:

It was clean. Clerk at front desk was polite and accommodating.

Cons:

Lounge, bar,shuttle

2026-09-07 • via Nuitee