The Palms

Hotels
7.5 (99 reviews)
Moragalle , Bentota , lk

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location near the beach
Helpful and friendly staff
Cons:
Poor food quality
Inconsistency in service

Categories

Cleanliness
6.96
Some reviews mention clean rooms, but issues with maintenance were noted.
Service
7.93
Staff were described as helpful, although some reviews had negative comments about specific bar staff.
Location
8.47
Many reviews highlight the good location, especially near the beach.
Room Quality
7.92
Rooms were generally praised for being spacious and well-appointed.
Amenities
7.45
Facilities are available, but some complaints about specific services like massage were noted.
Value for Money
6.91
Guest perception was negative, mentioning overpriced services.
Food and Beverage
6.46
Many reviews criticized the food quality and limited options.
Overall Experience
7.93
Despite some negative aspects, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 13:16

Property Description

Luxurious Accommodation
Indulge in our Deluxe and Suite rooms with exclusive garden or sea views, equipped with modern amenities for a comfortable stay.

Culinary Delights
Savor a variety of cuisines at our open-air restaurant, from local Sri Lankan dishes to international flavors. Seafood enthusiasts can enjoy a unique dining experience at our Seafood Restaurant.

Unforgettable Experiences
From wellness facilities to recreational activities, we offer a wide range of experiences for our guests. Host your special events in our dedicated indoor and outdoor spaces for memorable gatherings.

Book your stay at The Palms in Beruwala, Sri Lanka, and create lasting memories in this tropical paradise.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 99 reviews
Cleanliness: 6.96
Service: 7.93
Location: 8.47
Room Quality: 7.92
Amenities: 7.45
Value for Money: 6.91
Food and Beverage: 6.46
Overall Experience: 7.93
R
Robert family_with_children pl
8
Pros:

Lokalizacja jedzenie

Cons:

Hotel definitywnie potrzebuje remontu

2026-02-12 via Nuitee
E
Edwina solo_traveller gb
8
Great pool and beachfront locaion
Pros:

Facilities especially the pool. Food.

The aqua gym instructor was great; good workout and had everyone motivated.

Cons:

Staff helpful and pleasant but poor English often led to communication difficulties.

2026-02-08 via Nuitee
A
ANASTASIOS couple gr
7
Pros:

Η τοποθεσια

Cons:

Χρειάζεται επειγόντως ανακαίνιση .
Φτωχό πρωινό και γεύματα για Ευρωπαίους

2026-01-20 via Nuitee
B
Bruno family_with_children ch
10
Exceptional Stay – Surpassed All Expectations!
Pros:

The room was spotless, well-appointed, and very comfortable. I was also impressed by the strong and reliable Wi-Fi connection, which was a huge plus as I needed to stay connected during my trip.

Breakfast each morning was a real highlight—fresh, delicious, and with a great variety of options to suit every taste. The setting was peaceful, and the service during breakfast was just as excellent.

Everything about this stay was smooth and enjoyable. It’s rare to find such a perfect balance of comfort, quality, and service. I would gladly return and highly recommend this hotel to anyone looking for a truly satisfying stay

Cons:

Not at all – everything was beyond my expectations

2026-01-19 via Nuitee
O
Oxana family_with_children ru
10
2026-01-19 via Nuitee
D
Deborah couple gb
7
Pros:

The food was excellent, room was light airy and clean.

Cons:

The evening had no atmosphere, bar area was not very welcoming 😕.

2026-01-05 via Nuitee
F
Fogelström family_with_children se
4
Inte så bra hotell
Pros:

Bra pool. Fin strand. Trevlig personal.

Cons:

Rummet hade mögel på toaletten. Det luktade också mögel vilket gjorde det obehagligt att sova där. Det var också en megastor kackerlacka på toaletten. Vi stannade bara en natt här.
I restaurangen var det en trubadur som gick runt till borden och sjöng sånger på ryska.

2026-01-03 via Nuitee
D
Dimuth couple gb
9
Pros:

Nice food

2026-01-02 via Nuitee
J
Joel family_with_children lk
10
2025-12-29 via Nuitee
T
Thisari couple ca
10
2025-12-03 via Nuitee
B
Bahar couple ir
10
2025-11-29 via Nuitee
A
Ali solo_traveller sa
3
2025-11-25 via Nuitee
N
neil couple gb
4
They charged me twice for my room account service was rubbish
Pros:

Breakfast ok location good staff good except the bar staff very bad

Cons:

All inclusive drinks 🥤 rubbish Only one bar too busy. No quality drinks they just throw them at you cocktails were a disaster. Music was too noisy very loud no sleep

2025-11-24 via Nuitee
D
Darja couple si
3
Pros:

Popolno razočaranje.
Absolutno prwvisoka cena nastanitve.

Cons:

Osebju je samo pomembno zaslužiti in so zelo nesposobni na vseh področjih v hotelu.
Hrana je izpod kritike, nizki cenovni razred, skoraj ni mesa, vsak dan se ponavlja ista hrana, ki tudi ni okusna.
Pijača na all inclusive ponudbi so samo sadni sirupi razredčeni z vodo in najcenejše lokalne pijače.
Wellnes je popolna katastrofa. Maserko sem mogla čakati več kot 10 minut, ker je zamudila v službo, s tem, da so me dan prej naročili ob 9.00 uri zjutraj, ker naj bi bil termin ob 8.uri že zaseden - zgleda, da se jim ne da delati zjutraj. Masaža pa je izpod kritike - najslabša kar sem jih do zdaj imela in tudi trajala ni eno uro kot sem plačala, ampak le okoli 50 minut.
Najslabši hote,l ki smo ga do zdaj izbrali.
Ognite se ga v velikem loku!!!

2025-11-24 via Nuitee
H
Hannes couple de
8
2025-11-18 via Nuitee
O
Olga couple ru
5
Pros:

Приветливый персонал, хорошо убирались, номера приличные, но уже обшарпанные.

Cons:

Ужасная еда, мяса и рыбы нет, все острое, есть нечего. Были голодные.
Море мелко с огромными волнами , купаться нельзя, только если ходить на соседний пляж.
В отеле делали массаж , это трудно назвать массажем , за 100 долларов нас погладили, -1 балл за массаж.
В комнате где стоит теннисный стол , нет света нормального.

2025-11-16 via Nuitee
V
vigneshwaran couple lk
8
Pros:

Hospitality of staff, very good location, food was nice

2025-11-03 via Nuitee
E
Elena couple ru
9
2025-08-26 via Nuitee
B
BRANAVAN family_with_children lk
9
Very nice beach side stay
Pros:

It's a big property with all facilities. Although the building is old it's nicely maintained. Plenty of staff to look after the guests.
The rooms are big with all amenities. We had a good sea view at 2nd floor. Bathroom is very clean and spacious. Mini fridge was empty but that's not a problem. Buffet was excellent specially the breakfast. The cuttlefish with kankoon dish I never had before. Mr. Gaveen was very helpful and was around all the time. Gym, Table tennis and a pool table are there for guests to spend time.

Cons:

There were many groups of Srilankan tourists. They were playing waterball games on the middle. It's really disturbing for others specifically the foreigners. Better find an alternative for this

2025-08-19 via Nuitee
T
THIUNUWAN couple lk
10
Wonderful stay by the beach
Pros:

Property is beautiful and properly maintained. Rooms were clean and with sea view.
Really enjoyed my stay and would visit again for sure.

2025-08-07 via Nuitee