Sirogane Free Harbour Hotel

Hotels
8.8 (59 reviews)
Aza Shirogane , Biei , jp

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful location
Great food quality
Cons:
Limited nearby attractions
Few available electrical outlets

Categories

Cleanliness
8.55
Clean and tidy accommodations, no negative comments about cleanliness.
Service
9.55
The staff were incredibly kind and accommodating, with excellent hospitality throughout the stay.
Location
8.55
Situated in a quiet area, close proximity to hot springs, though some felt isolated.
Room Quality
9.05
Rooms are elegant and comfortable, described as being akin to staying in an antique house.
Amenities
8.05
Amenities present; however, some guests mentioned fewer options nearby.
Value for Money
8.55
High-quality meals and overall experience justify the price, despite concerns about the value at larger hotels.
Food and Beverage
9.05
Meals were praised, particularly the quality and generous portions of the food.
Overall Experience
9.05
Exceptional and memorable experience overall, with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:15

Property Description

Convenient Location and Access
Located just 37 km from Furano Station, Sirogane Free Harbour Hotel offers easy access to key attractions.

Comfort and Convenience
Enjoy amenities such as a hot tub, tour desk, shared lounge, and concierge service for a comfortable stay.

Outdoor Activities
Explore nearby attractions like Windy Garden and take advantage of ski equipment hire and car rental services for a memorable experience.

Book now to experience a welcoming stay at Sirogane Free Harbour Hotel and make the most of your trip to Biei.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for ¥1,000 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 3 years old stay for ¥1,500 per person per night when using an available extra bed.
    Children from 4 years old to 12 years old stay for ¥2,500 per person per night when using an available extra bed.
    People 13 years old and over stay for ¥3,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 59 reviews
Cleanliness: 8.55
Service: 9.55
Location: 8.55
Room Quality: 9.05
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
C
Cynthia • couple • jp
4
Cons:

Could not get hold of the reception nor the owner for over a month despite many attempts through all possible approaches, and ended up paying in full including tax and meals for the missing person...

2026-02-12 • via Nuitee
L
Liesbeth • couple • be
10
Pros:

Super friendly staff,
Traditional Japanese breakfast,
Spacious rooms,
Magma heated outdoor onsen, with indoor bath

Cons:

/

2026-02-12 • via Nuitee
H
Hulyan • couple • us
10
Pros:

Staffs are very attentive to the needs.

Cons:

Nothing

2026-02-11 • via Nuitee
M
Marie-Amélie • couple • fr
10
Accueil, chaleur humaine, confort, un grand merci à vous tous
Pros:

La gentillesse du propriétaire, la disponibilité du personnel. Gros point fort là dessus, nous nous sommes vraiment senti bien accueilli. Le petit déjeuner était parfait pour bien commencer la journée et le dîner également sur les 2 jours où nous l’avons fait ! C’était très bon avec de belles quantités. Le onsen même s’il n’est pas dans l’hôtel est un vrai plus. Pour un hôtel 2 étoiles, tout est vraiment top il n’y a rien à redire. La chambre était grande, confortable et propre.
Très proche du Blue Pond et à quelques mètres de la cascade. Nous allions skier à Furano, c’est à une heure de route mais franchement aucun regret c’est largement faisable et tous les points forts de l’hôtel ainsi que son prix ont largement compensé l’heure de route.

Cons:

Rien mise à part la clim (réversible) qui faisait un peu de bruit pendant la nuit parfois mais c’est vraiment du détail à ce niveau là et vraiment pas gênant du tout par rapport à d’autres hôtels que nous avons pu faire

2026-02-09 • via Nuitee
T
Tit • couple • th
10
เจ้าของบริการดีมากอยู่ใกล้กับน้ำตกเดินเข้าไปได้เลยไม่ไกล
Pros:

บริการดีมาก

Cons:

ไม่มี

2026-02-08 • via Nuitee
H
HWAJONG • solo_traveller • kr
8
흰수염폭포근처 푸드트럭(닭꼬치) 먹지마세요
Pros:

일단 직원분들은 정말 친절합니다.
호텔 자체는 그냥 엔틱한 분위기에 무난무난한 정도.

Cons:

온천이 다른 건물에 있어요. 태워다주지만 이동의 번거움이 있고, 온천 관리가 잘 안되어. 있는것 같습니다. 저녁 7시경에 혼자 온천했는데 view도 별로고. 특히 노천탕 바닥에 뭔가 찌거기가 있어요. 정말 뭔지는 모르겠는데. 기분이 안좋았음..
물위에는 부유물이 떠다니고. 온천관리는 진짜 안되어 있는것 같아요.
그리고 흰수염 폭포 가는길에 트럭에서 파는 음식(특히 닭꼬치) 먹지마세요.
장염 걸러서 나머지 3일동안 약먹고 호텔에 누워있어요.길거리 음식 절대 먹지마세요.

2026-02-08 • via Nuitee
H
Hermanus • family_with_children • id
8
2026-01-25 • via Nuitee
M
MINGCHENH • couple • tw
10
Pros:

老闆很熱情，這邊住宿一定要一泊二食，附近沒有餐廳

2026-01-20 • via Nuitee
K
KAZUE • couple • jp
2
宿泊費がリーズナブルなので食事をしないのであればスタッフの対応が良いのでお勧めです。
Pros:

オーナーの方がとても感じが良くフレンドリーなので心地良い雰囲気でした。

Cons:

夕食はジンギスカン一択で海外の方には喜ばれるとの事でしたが、北海道に住む我々としては日常で食べているのでガッカリでした。
朝食も特に美味しい物はありませんでした。温泉も別棟でサウナも無いと聞いたので向かいのホテルに入りに行きました。

2026-01-19 • via Nuitee
T
Toyoji • couple • jp
9
宿泊して不愉快に感じることがなく満足感を得ることができる
Pros:

今回は、北海道20日間の長期旅行で次の点から一番気に入ったホテルのひとっだった。
①事前に当方の要望（夕食は日本食で飲むのにふさわしい料理を要望）を取り入れていただけるなど満足した。
②小さなホテルだったがスタッフ（親子2名）の対応が極めてよくお勧めしたい宿泊施設です。
③金額も比較的安く静かに過ごすことができた。

Cons:

特になし

2026-01-19 • via Nuitee
Y
Yunjung • couple • kr
10
2026-01-09 • via Nuitee
W
Wang • couple • au
10
2026-01-07 • via Nuitee
D
Daniel • couple • jp
10
Onsen getaway with the most hospitable host
Pros:

We didnt book breakfast and dinner since we wanted to decide what to eat at the location. However, dining options are strongly limited there for walk in customers especially during winter. The host was really helpful and supportive, we could solve the issue! This hospitability was unique even in Japan.
The onsen is exceptional. The water feels cozy and strong, highly recommended.

2026-01-05 • via Nuitee
T
Thanasade • couple • th
10
2026-01-02 • via Nuitee
H
Hei Ming • couple • hk
10
2026-01-02 • via Nuitee
H
Hei Ming • couple • hk
10
全滿分的高雅清靜藝術小旅館，神級友善的老闆父子。
Pros:

旅館老闆和兒子非常友善和殷勤，對人實在太好了！
這是在大雪山上一間典雅、清靜的寶藏小旅館。如果100分是滿分，我給這裡 200分！
30年來不断往來北海道大雪山，我已住遍了大雪山上所有大型中型的溫泉旅館，我每年都來大雪山跨年住 3 晚的。我對大型溫泉旅館的繁華和充積着熱鬧旅行團已很厭倦了。
我獨喜愛 Free Habour 的寧靜和反撲歸真。樓下是小藝術館，玻璃展覽櫃中展出很多古典高雅的陶瓷茶具，有各種藝術品和照片展，充滿藝術感。

整間小旅館不超過 10 間客房，格調高雅而寧靜。客房在 2 樓，有電梯，房間很新，歐式家俬擺設，非常典雅舒適。有浴缸。 有可以走出去的小露台。
躺在床上靜靜欣賞床邊的窗外飄雪，充滿詩情畫意，根本不想出外。
這小旅館被各大溫泉旅館圍繞，走幾步，就可以到多間溫泉旅館逛商店、泡溫泉。
Free Habour 的温泉亦是步行 2 分鐘到隔離大溫泉旅館泡温泉的，非常方便。有露天溫泉，一級棒。
Free Habour 一泊二食提供的高質素食材和份量之大，令我感歎他們賺不錢啊。

這間小旅館是令我一見傾心的，很不捨得介紹出來，怕以後難訂了！但老闆和他的兒子真的經營得太良心了，對客人非常用心，若不推介 Free Habour 反而是我良心不安了。

我以後每年年跨都只會來這裡住上 3~4 天。

大雪山其他溫泉旅館我都全住過了，都很一般般，來住跨年是人多很擠擁，自助式早/晚餐太多人，房價也很高。

Cons:

完全沒有不喜歡的方面。

2026-01-01 • via Nuitee
Y
YU-HAN • couple • tw
10
Fantastic stay in winter!
Pros:

Very nice staff! Fantastic and welcoming service.
We arrived Sirogane without knowing most restaurants/shops would be close in the afternoon and didn’t organise dinner, the host kindly drove 1 hr to the closest convenience store to buy bentos for us.
There is a “in-house” hot spring at the back of the hotel, the host offered lift to the hot spring on heavy snow days, excellent hospitality! Highly recommended to stay here.

Cons:

N/A

2025-12-27 • via Nuitee
D
DONGYOON • couple • kr
10
Pros:

사장님이 너무 친절합니다
석시에 샤브샤브도 맛있고
맥주와 사케도 무료로 주셨어요

Cons:

숙소에 아쉬운점없고 주변에 정말 아무것도 없네요ㅎㅎ

2025-12-26 • via Nuitee
元碩 • couple • tw
10
Pros:

服務員積極且親切的給予協助，房間典雅感覺住在一間古董屋內，且好停車、也沒有菸味

Cons:

房間插座少了一點

2025-12-24 • via Nuitee
元碩 • couple • tw
10
Pros:

服務員積極且親切的給予協助，房間典雅感覺住在一間古董屋內，且好停車、也沒有菸味

Cons:

房間插座少了一點

2025-12-24 • via Nuitee