Crown Regency Suites Mactan

Hotels
6.5 (37 reviews)
Maximo V. Patalinghug Jr. Avenue, Lapu-Lapu City, Cebu , Mactan , ph

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Currency exchange
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cockroaches in rooms
Inadequate food service

Categories

Cleanliness
3.21
There were reports of cockroaches in the room and flooding, indicating poor cleanliness.
Service
8.68
The staff was described as great, accommodating, friendly, and professional.
Location
8.72
The hotel is near the airport, which is a positive aspect.
Room Quality
6.67
Some rooms are well air-conditioned, but the presence of cockroaches affects the quality.
Amenities
6.7
Amenities like the pool were positively mentioned, although the restaurant was lacking.
Value for Money
6.66
General sentiment suggesting average value given the issues present.
Food and Beverage
4.71
Restaurant was out of menu items, indicating poor food and beverage service.
Overall Experience
6.68
Mixed sentiments; some positives but significant complaints about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:46

Property Description

Luxurious Spa Retreat: Experience ultimate relaxation at Crown Regency Suites Mactan with its spa retreat, 2 pools, and indoor badminton courts.

Home-like Accommodations: Unwind in suites and villas equipped with kitchenettes, free Wi-Fi, and comfortable seating areas.

Recreational and Dining Options: Stay active at the fitness centre, sauna, and billiard facilities. Indulge in international cuisine at Lobby Lounge or grab light bites at Sun Court Poolside Bar and Best Brew Coffee and Deli.

Book now to enjoy a perfect blend of leisure and comfort at Crown Regency Suites Mactan!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 02:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for ₱ 300 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.5
Based on 37 reviews
Cleanliness: 3.21
Service: 8.68
Location: 8.72
Room Quality: 6.67
Amenities: 6.7
Value for Money: 6.66
Food and Beverage: 4.71
Overall Experience: 6.68
C
Cemal • couple • gb
5
No happy at all was shocked middle of the night
Pros:

Nothing to with staff but sistem I so useless I booked with booking.com was no saying to have deposit but when I go to hotel they ask me directly 2000 pesos deposit I was in shock think about it if I have only hotel money and no more money staff not letting me sleep that night even I paid my hotel room money, very big issue at hotel very useless 🥶🤯😖

Cons:

Useless !!!!!!!!!! Don’t trust, please keeping some money on you always 🥶🤯🥵😱

2026-03-18 • via Nuitee
M
Mijares • family_with_children • au
10
2026-03-16 • via Nuitee
M
Michael • family_with_children • au
10
2026-03-15 • via Nuitee
B
Baliar • family_with_children • ph
3
Pros:

Location

Cons:

Room was indeed spacious but it was VERY UNCLEAN. No slippers were provided so we stepped barefoot on the floor, only to find out that the floor was VERY dusty it made our feet dirty as well! It was dusty everywhere including the beds that it made me uncomfortable. There was also a dead cockroach under it. The shower was malfunctioning as I believe the holes where the water comes out were blocked by rust. I feel like the room was cleaned a long time ago... and that explains why I only saw 3 guests apart from us. Overall, it was a bad experience. Although the stay served its purpose which was to have a night-stay near the MCIA.

2026-03-14 • via Nuitee
R
Romeo • family_with_children • us
8
2026-03-10 • via Nuitee
I
Imelda • couple • ph
3
Will not stay there again.
Pros:

Breakfast was okay, not much selection. Room was big enough. Friendly staff.

Cons:

Dirty curtains, TV was very blurry. None of the gym equipment was working. Gym was dirty. No safe to put important things. Building is outdated and need some work. The last hotel we stayed was very nice with a big buffet breakfast and cheaper.

2026-03-09 • via Nuitee
M
Mark • couple • au
6
2026-03-07 • via Nuitee
J
Journey • extended_group • ph
7
2026-03-02 • via Nuitee
E
Emilia • couple • bg
5
2026-02-28 • via Nuitee
M
Mohammad Khairul • solo_traveller • my
6
Pros:

Privacy...

Cons:

GYM in very bad condition

2026-02-27 • via Nuitee
V
Vivian • couple • de
3
1 Night
Cons:

⭐⭐☆☆☆
Leider sehr laut. Sowohl von draußen als auch vom Flur war ständig Lärm zu hören. Erholsamer Schlaf war kaum möglich. Schade, da sonst alles in Ordnung war.

2026-02-26 • via Nuitee
J
Jiaming • couple • ph
2
2026-02-24 • via Nuitee
G
Gemma • solo_traveller • gb
10
.
Pros:

Nice , clean and comfortable.

Cons:

None

2026-02-22 • via Nuitee
A
Arne K. • family_with_children • dk
5
Pros:

Personalet var ikke rigtig tilstædeværende, fejl på fejl, morgenmaden var kaos og af simpel kvalitet
Personalet var dog smilende og behjælpelige
Stedet havde en gang en storhedstid, men nu virkede det lidt nedslidt.

2026-02-22 • via Nuitee
P
Perry • family_with_children • us
7
Pros:

It was ok not closer beach

2026-02-12 • via Nuitee
K
Kairat • solo_traveller • kz
7
Pros:

Расположение возле аэропорта

Cons:

Здание староватое и требует ремонта

2026-02-09 • via Nuitee
L
Lerio • family_with_children • us
7
Pros:

Quick and efficient service

2026-01-28 • via Nuitee
D
David • couple • us
4
Difficult to get to sleep with traffic noise. Room was large with kitchenette
Pros:

Close to airport

Cons:

Traffic noise made it difficult to sleep. Restaurant only had a few items available. They requested a cash deposit instead of a credit card deposit

2026-01-28 • via Nuitee
L
Lerma • extended_group • jp
7
Very good to stay for family
Pros:

Was too big the room nice for family

Cons:

Nothing

2026-01-26 • via Nuitee
L
Lydia • extended_group • us
1
Pros:

Nothing to like it all the place in my opinion disgusting. Smell nothing was working , we to check ed out early . The shower is not working , again everything wasn’t working., it’s felty .

Cons:

Nothing to like the corroded ,nasty

2026-01-25 • via Nuitee