Crown Regency Suites Mactan

Hotels
6.5 (21 reviews)
Maximo V. Patalinghug Jr. Avenue, Lapu-Lapu City, Cebu , Mactan , ph

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Currency exchange
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cockroaches in rooms
Inadequate food service

Categories

Cleanliness
3.21
There were reports of cockroaches in the room and flooding, indicating poor cleanliness.
Service
8.68
The staff was described as great, accommodating, friendly, and professional.
Location
8.72
The hotel is near the airport, which is a positive aspect.
Room Quality
6.67
Some rooms are well air-conditioned, but the presence of cockroaches affects the quality.
Amenities
6.7
Amenities like the pool were positively mentioned, although the restaurant was lacking.
Value for Money
6.66
General sentiment suggesting average value given the issues present.
Food and Beverage
4.71
Restaurant was out of menu items, indicating poor food and beverage service.
Overall Experience
6.68
Mixed sentiments; some positives but significant complaints about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:46

Property Description

Luxurious Spa Retreat: Experience ultimate relaxation at Crown Regency Suites Mactan with its spa retreat, 2 pools, and indoor badminton courts.

Home-like Accommodations: Unwind in suites and villas equipped with kitchenettes, free Wi-Fi, and comfortable seating areas.

Recreational and Dining Options: Stay active at the fitness centre, sauna, and billiard facilities. Indulge in international cuisine at Lobby Lounge or grab light bites at Sun Court Poolside Bar and Best Brew Coffee and Deli.

Book now to enjoy a perfect blend of leisure and comfort at Crown Regency Suites Mactan!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 02:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for ₱ 300 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.5
Based on 21 reviews
Cleanliness: 3.21
Service: 8.68
Location: 8.72
Room Quality: 6.67
Amenities: 6.7
Value for Money: 6.66
Food and Beverage: 4.71
Overall Experience: 6.68
P
Perry • family_with_children • us
7
Pros:

It was ok not closer beach

2026-02-12 • via Nuitee
K
Kairat • solo_traveller • kz
7
Pros:

Расположение возле аэропорта

Cons:

Здание староватое и требует ремонта

2026-02-09 • via Nuitee
L
Lerio • family_with_children • us
7
Pros:

Quick and efficient service

2026-01-28 • via Nuitee
D
David • couple • us
4
Difficult to get to sleep with traffic noise. Room was large with kitchenette
Pros:

Close to airport

Cons:

Traffic noise made it difficult to sleep. Restaurant only had a few items available. They requested a cash deposit instead of a credit card deposit

2026-01-28 • via Nuitee
L
Lerma • extended_group • jp
7
Very good to stay for family
Pros:

Was too big the room nice for family

Cons:

Nothing

2026-01-26 • via Nuitee
L
Lydia • extended_group • us
1
Pros:

Nothing to like it all the place in my opinion disgusting. Smell nothing was working , we to check ed out early . The shower is not working , again everything wasn’t working., it’s felty .

Cons:

Nothing to like the corroded ,nasty

2026-01-25 • via Nuitee
J
JAMES • extended_group • us
6
Cons:

The villa was dusty

2026-01-23 • via Nuitee
J
Josephine • family_with_children • us
7
Pros:

Staff, food

Cons:

Some of the shower heads weren’t working properly, and there were cockroaches in one bathroom

2026-01-19 • via Nuitee
R
Rene • couple • no
10
2026-01-15 • via Nuitee
S
Simon • couple • gb
8
Nice place
Pros:

Good value

Cons:

No deserts after main meal

2026-01-13 • via Nuitee
C
Chyd • family_with_children • ph
6
Pros:

Room is spacious. Comfortable big single bed. Very cold room.

Cons:

Its an old hotel. There are stain in the bed sheets. Dirty bath mat.

2026-01-07 • via Nuitee
A
Arun • extended_group • in
10
2026-01-05 • via Nuitee
S
Sasnowitz • couple • us
3
2026-01-03 • via Nuitee
J
joeane • family_with_children • ph
3
Cockcroaches in the room
Pros:

The staffs are great and accommodating. The receptionist, drivers and housekeeping are so friendly and professionals. But in terms for housekeeping department I think the management needs to give some enhancements programs or seminars for them to improve their performance in the future. I think the management must give attention to renovate the facilities especially the room which is suite room has a lot of cockcroaches.

Cons:

The facilities have a lot of cockcroaches and some things are broken. It was flooding near the aircon. But the cockcroaches everywhere.

2025-12-28 • via Nuitee
A
Arlene • family_with_children • us
3
Cons:

Had used 2 towels hang at the back of the bathroom door

2025-12-24 • via Nuitee
N
Niña Rose • couple • ph
8
2025-12-13 • via Nuitee
M
Murray • family_with_children • au
8
Happy to recommend to other travellers.
Pros:

Size of room

Cons:

Nil

2025-12-04 • via Nuitee
E
Estavilla • couple • ph
7
It's nice but need enhancements in sound proofing and fast internet
Pros:

Location

Cons:

Not soind proof

2025-12-04 • via Nuitee
W
william • family_with_children • us
9
Pleasant
Pros:

Great room, super pool

Cons:

Restaurant was out of everything on the menu had to get grab meals

2025-11-24 • via Nuitee
W
WINALYN • family_with_children • ph
10
Pros:

I love the rooms it fully air conditioned

Cons:

The breakfast is not enough for me.medjo maliit ang servings

2025-11-21 • via Nuitee