Grand Hotel Empire

Hotels
7.2 (1588 reviews)
Mannheimerstraße 15 , Frankfurt/Main , de

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable rooms
Cons:
Cleanliness issues
Poor breakfast quality
Aging indoor facilities

Categories

Cleanliness
5.26
Multiple reviews mention cleanliness issues, especially in room conditions.
Service
8.73
Friendly and helpful staff in various reviews.
Location
8.77
Repeatedly praised for its proximity to major transport hubs.
Room Quality
7.22
Rooms are generally well-equipped but some reviews note aging furniture.
Amenities
6.75
Some amenities mentioned as below expectations, particularly breakfast offerings.
Value for Money
7.21
Generally viewed as reasonable price for the offered amenities, though some pricing concerns exist.
Food and Beverage
6.26
Breakfasts received mixed reviews, often cited as a low point.
Overall Experience
7.43
Guests had an overall satisfactory experience, despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:53

Property Description

Luxurious 4-Star Stay in the Heart of Frankfurt

Sauna, Fitness-Centre, and Outdoor-Terrace: Unwind and relax in our sauna, stay active in the fitness centre, and enjoy the fresh air on our outdoor terrace.

Stunning Views and Convenient Location: Marvel at the views of the cathedral and Römer city hall from our hotel. Situated right at the Frankfurt main train station, explore the city with ease.

Fine Dining and Convenience: Indulge in international and local cuisine at our 8th-floor restaurant and bar with an outside terrace. With nearby amenities and attractions, everything you need is just a short walk away.

Experience luxury and convenience at Grand Hotel Empire. Book your stay now for an unforgettable experience.

Important information:

Please note that public parking is available a short distance from the property and must be reserved in advance of arrival. Please contact the hotel with the contact information provided in the booking confirmation.

Please note the credit card used to make the booking must be displayed at check-in.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People no matter the age stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 1588 reviews
Cleanliness: 5.26
Service: 8.73
Location: 8.77
Room Quality: 7.22
Amenities: 6.75
Value for Money: 7.21
Food and Beverage: 6.26
Overall Experience: 7.43
L
Ludwig • solo_traveller • de
9
2026-03-28 • via Nuitee
K
Karsten • solo_traveller • de
7
2026-03-27 • via Nuitee
M
Mohamed • solo_traveller • eg
10
ممتع
Pros:

الاستقبال

Cons:

النظافة

2026-03-26 • via Nuitee
L
Ludwig • solo_traveller • de
9
2026-03-25 • via Nuitee
A
Ajay • solo_traveller • in
5
2026-03-24 • via Nuitee
L
Ludwig • solo_traveller • de
9
Pros:

Die super Lage direkt am Hauptbahnhof. Die schöne Außenterrasse Rooftop

Cons:

Nichts

2026-03-23 • via Nuitee
U
Udo • solo_traveller • de
7
Pros:

Speziell, aber sauber und schnell. Preis und Leistung prima, alles i. O. .

2026-03-17 • via Nuitee
J
Josef • couple • de
7
2026-03-16 • via Nuitee
N
Nemish • solo_traveller • in
6
Great location poor facilities
Pros:

Location brkfst and size of room

Cons:

Attitude of reception staff. AIR Conditioning was not working & for 4 days i complained & they kept saying they will send technician but no one came. It was bad time gettng sleep in the heat inside the room .. the staff initial response was to open the windows !!! I mean are we serious??

2026-03-15 • via Nuitee
M
Michael • solo_traveller • de
6
Cons:

Dusche im Zimmer

2026-03-15 • via Nuitee
S
SANTIAGO • solo_traveller • es
7
2026-03-15 • via Nuitee
M
matei • solo_traveller • ro
10
Pros:

is exactly near central station, very clean, big comfy room, discreet and nice!!!!

Cons:

all was perfect!

2026-03-15 • via Nuitee
S
saleh • solo_traveller • sa
10
Excelent but the wi -fi need to be better ,, thank you for every thing , the hotel is very clean and the staff are very
2026-03-14 • via Nuitee
V
Vinnarasi • couple • de
8
2026-03-14 • via Nuitee
C
Chris • solo_traveller • at
8
Pros:

Great location right across the train station, great breakfast, friendly staff

Cons:

The 4 star rating is unjustifiable as the facilities that grant the 4 star rating are permanently unavailable. If you don't need, e.g. a sauna, it's still a nice hotel. AC is just ventilation, not a real AC.

2026-03-13 • via Nuitee
S
Sylvain • solo_traveller • ch
6
Pros:

Proche de la gare.

Cons:

Il semblerait que la chambre ne soit nettoyée que partiellement entre deux clients. Douche, lit, évier paraissait propre, pour le reste. Tapis non aspirer, poussières, trance sur le miroir et le carrelage et j'en passe.
Un des pires hôtel où j'ai logé.

2026-03-12 • via Nuitee
M
Michael • solo_traveller • de
7
Pros:

Alle Mitarbeiter waren hilfsbereit und freundlich. Das Frühstück war gut.

Cons:

Der Rotwein im Restaurant wurde kalt serviert.

2026-03-12 • via Nuitee
Štefan • family_with_children • sk
9
2026-03-10 • via Nuitee
H
Henke • solo_traveller • de
9
Pros:

Das besonders freundliche Personal

2026-03-10 • via Nuitee
L
Loise • family_with_children • de
5
Fair
Pros:

Good stuff

Cons:

Not worth the price

2026-03-09 • via Nuitee