Dockside Aparthotel, Best Western Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.4 (1976 reviews)
19 Keel Wharf , Liverpool , gb

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Children allowed

Facilities

Family rooms
Staff adhere to local safety protocols
First aid kit available
Access to health care professionals
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Helpful staff
Good location
Beautiful views
Cons:
Dirty rooms
Poor breakfast
High prices

Categories

Cleanliness
7.55
Multiple mentions of dirty utensils and strong smell of sewage indicate poor cleanliness.
Service
10
Helpful staff were frequently noted, indicating good service.
Location
10
Positive comments on location and views are prevalent.
Room Quality
8.02
Concerns about the room condition, including wrong apartments and discomforts.
Amenities
8.56
Basic amenities were available, but several complaints regarding the breakfast.
Value for Money
7.51
Complaints about high prices and misleading information suggest poor value.
Food and Beverage
6.54
Significant dissatisfaction with breakfast quality and availability.
Overall Experience
9
Overall experience was mixed due to various factors influencing guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:28

Property Description

Convenient Location
Dockside Aparthotel is ideally situated in Liverpool, offering easy access to popular attractions like ACC Liverpool and Albert Dock.

Comfortable Accommodation
Guests can enjoy spacious units with modern amenities such as flat-screen TVs, work desks, and comfortable seating areas.

Exceptional Service
Benefit from a 24-hour front desk, continental breakfast, and free WiFi during your stay at this 4-star aparthotel.

Book your stay at Dockside Aparthotel and experience the best of Liverpool hospitality!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1976 reviews
Cleanliness: 7.55
Service: 10
Location: 10
Room Quality: 8.02
Amenities: 8.56
Value for Money: 7.51
Food and Beverage: 6.54
Overall Experience: 9
C
Christa • couple • dk
8
Vi nød vores 3 nætter på jeres hotel, især udsigten til Mersey River og den centrale beliggenhed.
Pros:

Mangelfuld, kunne godt suppleres med ost, marmelade og brød.
Beliggenheden er virkelig fin i forhold til de interessepunkter, vi var interesseret i.

Cons:

Morgenmaden. Sengene er for hårde.

2026-05-16 • via Nuitee
J
Jaya • extended_group • gb
8
Everything good, 2nd bedroom was very small
2026-05-16 • via Nuitee
N
Natasha • solo_traveller • gb
10
Pros:

The location was perfect for our plans,
View from our room was impeccable,
And the beds were so comfortable

Cons:

N/A

2026-05-16 • via Nuitee
D
Dora • extended_group • hu
7
Good choose, good value for the money
Pros:

Location

Cons:

Equipment

2026-05-16 • via Nuitee
N
Nick • couple • gb
10
2026-05-16 • via Nuitee
S
Smith • solo_traveller • gb
9
Pros:

The room and location

Cons:

There was a sewage smell in the room

2026-05-16 • via Nuitee
S
Søren Nørgaard Meinert • extended_group • dk
1
Bad service - but they seemed to try
Pros:

Staff tried to solve all problems - but it was as if management didnt allow them.
Centrally placed.

Cons:

There was not enough cutlery for all guests.
There was not enough glass for all guests (se photo)
There was not enough plates for all guest.
There were only double duvets, not single.
There were old food left in cupboards

Have written to the hotel three times since stay a month ago - NO reply....

2026-05-15 • via Nuitee
K
Karl • solo_traveller • gb
10
2026-05-15 • via Nuitee
L
Lynda • couple • gb
10
I love Liverpool and Dockside aparthotel is perfect for a few days.
Pros:

Clean, comfy bed, kitchen had everything you need. Liked tea/coffee making facilities and towels.

Cons:

Nothing.

2026-05-15 • via Nuitee
C
Chris • solo_traveller • gb
10
If you’re attending something at the ACC then this apartment is about as convenient as it gets.
Pros:

Excellently located for the Liverpool ACC, well kitted out and very clean.

Cons:

Nothing

2026-05-14 • via Nuitee
F
Ffion • extended_group • gb
9
Excellent place to stay for a location just on the docs and easy access to train station and shopping
Pros:

Location and how clean it was

Cons:

Not many towels provided
And sofa bed wasnt set up for arrival or linen

2026-05-14 • via Nuitee
J
James • solo_traveller • gb
10
Brilliant
Pros:

The staff were all very helpful, cheerful and informative

Cons:

N.A

2026-05-13 • via Nuitee
M
Martyn • solo_traveller • gb
8
Perfect for what I needed
Pros:

Close to the conference venue

Cons:

Nothing really

2026-05-13 • via Nuitee
J
Juan Jose • extended_group • pe
7
Muy buen apartamento
Pros:

Excelentes instalaciones, las vistas, limpio

Cons:

La Sra de recepción no era nada amable, cuando llegué no me dejó ni hablar, muy tosca. No mala persona. Antes de ella había un joven muy amable

2026-05-13 • via Nuitee
H
Hayley • solo_traveller • gb
9
Well worth the stay, value for money and great views
Pros:

It was clean and comfortable, we had to book the room last minute but we were well looked after. Anna and Chloe were great, thanks girls.

Cons:

No complaints, would go again.

2026-05-12 • via Nuitee
E
Elijah • extended_group • gb
8
Great place to stay in Liverpool
Pros:

I had a fantastic stay at the Dockside Aparthotel for a gig at the M&S Bank Arena (which is just around the corner from the property). Check In was easy, the apartment was spacious for two of us to stay in and the facilities were just what we needed. Would recommend to others and would stay again.

Cons:

Nothing to complain about - had a fantastic stay here and would stay again and recommend to others.

2026-05-12 • via Nuitee
J
Jill • solo_traveller • gb
10
Great apartment for Liverpool stay.
Pros:

Superb location for an overnight stay in Liverpool. Comfortable and spacious with excellent facilities for a group of friends. Great value for money. Great central location by the Albert Dock.

Cons:

Nothing.

2026-05-12 • via Nuitee
D
Daniel • family_with_children • se
8
Pros:

Smidigt boende med nära avstånd till shopping och restauranger

Cons:

Det ena sovrummet var lite trångt och det andra så var det svårt att få mörkt. Mörkläggningsgardiner hade uppskattats där 😊

2026-05-11 • via Nuitee
D
Danielle • couple • gb
4
2026-05-11 • via Nuitee
S
Sarah • couple • gb
10
We will be back
Pros:

This apartment was in the best location couldn't as for a cleaner place
Very comfy beds

2026-05-11 • via Nuitee