Dockside Aparthotel, Best Western Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.4 (1976 reviews)
19 Keel Wharf , Liverpool , gb

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Children allowed

Facilities

Family rooms
Staff adhere to local safety protocols
First aid kit available
Access to health care professionals
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Helpful staff
Good location
Beautiful views
Cons:
Dirty rooms
Poor breakfast
High prices

Categories

Cleanliness
7.55
Multiple mentions of dirty utensils and strong smell of sewage indicate poor cleanliness.
Service
10
Helpful staff were frequently noted, indicating good service.
Location
10
Positive comments on location and views are prevalent.
Room Quality
8.02
Concerns about the room condition, including wrong apartments and discomforts.
Amenities
8.56
Basic amenities were available, but several complaints regarding the breakfast.
Value for Money
7.51
Complaints about high prices and misleading information suggest poor value.
Food and Beverage
6.54
Significant dissatisfaction with breakfast quality and availability.
Overall Experience
9
Overall experience was mixed due to various factors influencing guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:28

Property Description

Convenient Location
Dockside Aparthotel is ideally situated in Liverpool, offering easy access to popular attractions like ACC Liverpool and Albert Dock.

Comfortable Accommodation
Guests can enjoy spacious units with modern amenities such as flat-screen TVs, work desks, and comfortable seating areas.

Exceptional Service
Benefit from a 24-hour front desk, continental breakfast, and free WiFi during your stay at this 4-star aparthotel.

Book your stay at Dockside Aparthotel and experience the best of Liverpool hospitality!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1976 reviews
Cleanliness: 7.55
Service: 10
Location: 10
Room Quality: 8.02
Amenities: 8.56
Value for Money: 7.51
Food and Beverage: 6.54
Overall Experience: 9
G
Glain • extended_group • gb
10
Stayed with 2 friends and had a very enjoyable stay.
Pros:

The spacious apartment and its location.

Cons:

No door on the toilet in the en suite.

2026-04-17 • via Nuitee
D
denyse • solo_traveller • gb
4
Pros:

No internet each time Iv been the past few months told different reasons but really annoying it’s 2026 get it fixed

2026-04-16 • via Nuitee
D
Darren • family_with_children • gb
7
2026-04-16 • via Nuitee
J
Joseph • extended_group • gb
10
Staff were great and the room was modern clean and in a great location
Pros:

Staff were great and the room was modern clean and in a great location

Cons:

Could of done with another key to get in to the room but was fine getting in anyway

2026-04-16 • via Nuitee
L
Lynne • family_with_children • gb
8
2026-04-16 • via Nuitee
B
Brian • solo_traveller • ie
10
Pros:

Fab apartment great staff great location

Cons:

Zero

2026-04-16 • via Nuitee
I
Isaac Mawuena • extended_group • gb
10
A very good place, really enjoyed my stay and sad I didn’t stay longer. Will definitely come back whenever in Liverpool
Pros:

The location, all the amenities in the apartment and the layout of the place

Cons:

Enjoyed everything

2026-04-15 • via Nuitee
C
Cowey • extended_group • gb
1
Pros:

Didn’t receive security deposit back when the place was spotless and tidy no reason for any money not to be given back

Cons:

Service

2026-04-15 • via Nuitee
J
Jamie • couple • gb
7
2026-04-15 • via Nuitee
M
millie leah • couple • gb
10
2026-04-15 • via Nuitee
G
Gabriel • solo_traveller • gb
9
2026-04-15 • via Nuitee
D
Donnacha • couple • ie
5
2026-04-15 • via Nuitee
K
kevin • family_with_children • gb
6
2026-04-14 • via Nuitee
L
Lisa • solo_traveller • gb
9
Pros:

It was perfectly placed for the concert arena

Cons:

There was a smell in the main bathroom, but we put that down to being near docks

2026-04-14 • via Nuitee
M
Morten • family_with_children • no
5
Pros:

Hyggelig personale og fin beliggenhet.

Cons:

Mye støy på kveld/natt og morgenen. Virker som det var en godsterminal under bygget. Veldig mange trailere som sto ute i gata på kvelden. en del lyd fra trailere og ikke minst personale som ordnet med transporten.

2026-04-14 • via Nuitee
S
Sergiy • solo_traveller • ua
9
Pros:

Расположение

2026-04-13 • via Nuitee
V
Victoria • couple • gb
10
Brilliant very close to the venue we visited
Pros:

Beautiful building very close to the venue we visited

Cons:

Excellent views over Mersey

2026-04-13 • via Nuitee
S
Samantha • family_with_children • gb
10
2026-04-13 • via Nuitee
D
Dawn • extended_group • gb
6
Comfortable and clean enough. Good location. However just needs some tweaks to make it great.
Pros:

Close to Albert Dock and city centre.

Cons:

Some facilities were missing, there was no tea towel for kitchen area and ad towels and bath mats were limited. I also found a hoodie on one of the wardrobes which made me think the room wasn’t checked after the previous guests. We asked if it was possible to have an e tea duvet for the sofa bed, they couldn’t provide one which I thought was odd.

2026-04-13 • via Nuitee
G
Gail • extended_group • gb
10
Pros:

Apartment was spotless quite at night which was great

Cons:

Only a little moan apartment was booked for 5 people but only had 4 cups

2026-04-13 • via Nuitee