Dockside Aparthotel, Best Western Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.4 (2383 reviews)
19 Keel Wharf , Liverpool , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Family rooms
Luggage storage
Non-smoking throughout
Accessible parking
Electric vehicle charging station
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Beautiful views
Cons:
Dirty rooms
Poor breakfast
High prices

Categories

Cleanliness
7.55
Multiple mentions of dirty utensils and strong smell of sewage indicate poor cleanliness.
Service
10
Helpful staff were frequently noted, indicating good service.
Location
10
Positive comments on location and views are prevalent.
Room Quality
8.02
Concerns about the room condition, including wrong apartments and discomforts.
Amenities
8.56
Basic amenities were available, but several complaints regarding the breakfast.
Value for Money
7.51
Complaints about high prices and misleading information suggest poor value.
Food and Beverage
6.54
Significant dissatisfaction with breakfast quality and availability.
Overall Experience
9
Overall experience was mixed due to various factors influencing guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:28

Property Description

Convenient Location
Dockside Aparthotel is ideally situated in Liverpool, offering easy access to popular attractions like ACC Liverpool and Albert Dock.

Comfortable Accommodation
Guests can enjoy spacious units with modern amenities such as flat-screen TVs, work desks, and comfortable seating areas.

Exceptional Service
Benefit from a 24-hour front desk, continental breakfast, and free WiFi during your stay at this 4-star aparthotel.

Book your stay at Dockside Aparthotel and experience the best of Liverpool hospitality!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 2383 reviews
Cleanliness: 7.55
Service: 10
Location: 10
Room Quality: 8.02
Amenities: 8.56
Value for Money: 7.51
Food and Beverage: 6.54
Overall Experience: 9
J
Julia • extended_group • gb
5
Pros:

Location was excellent

Cons:

Booked a room with twins beds but that didn’t happen.
Sofa bed very uncomfortable.

2026-07-18 • via Nuitee
J
Julie • couple • gb
9
2026-07-18 • via Nuitee
K
Kelly • extended_group • gb
8
Convenient location, clean rooms. Acceptable for 1 night stay
Pros:

Good location. Clean rooms

Cons:

Beds were not very comfortable, and rooms were very hot with only small noisy fan to try and cool the rooms

2026-07-18 • via Nuitee
M
Mark • solo_traveller • gb
8
2026-07-17 • via Nuitee
C
Codie • couple • gb
10
Amazing stay, will definitely be back staff were amazing
Pros:

The apartment was absolutely beautiful great view from the window. all around a great place to stay

2026-07-16 • via Nuitee
W
William S • couple • gb
4
Pros:

The location was very nice but there was still a lot of work being completed in the area around us.

Cons:

There was supposed to be parking available for guests, there wasn't. I got a parking ticket as a result. The breakfast was also very disappointing, a plastic pastry, an apple and a bottle of water.

2026-07-16 • via Nuitee
A
Andy • couple • gb
10
Great location, lovely staff and super attractions
Pros:

Good location and quality of fittings

Cons:

A king size bed would be nice

2026-07-15 • via Nuitee
A
Anna • couple • se
7
Efter lite trubbel i starten så fick vi en fin lägenhet. Väldigt bra läge både till centrum och sevärdheter. Även nära t
Pros:

Bra läge, stor lägenhet. Trevlig och hjälpsam personal.

Cons:

Fick först en lägenhet som var katastrof, dåligt städad, ej fungerande spis och stank i badrummet. Men när vi påpekade detta så blev vi direkt uppgraderade till en större lägenhet som var ren och fräsch.
Dock dåligt utrustade lägenheter så räkna inte med att laga någon mer avancerad mat, men frukost med äggröra & bacon går att svänga ihop.

2026-07-15 • via Nuitee
A
Adil Hassan • couple • gb
9
Pros:

Staff, location, clean

Cons:

Nothing

2026-07-15 • via Nuitee
H
Helen • solo_traveller • gb
9
2026-07-14 • via Nuitee
K
Kay • couple • gb
10
2026-07-14 • via Nuitee
A
Andrew • couple • gb
9
A perfect location after a day’s touring in Liverpool Centre.
Pros:

Excellent location next to Albert Docks. It was close to the city centre, yet away from the noise & disturbance coming from pubs and clubs. Immaculate accommodation including all the cooking equipment We needed.

Cons:

Nothing to dislike.

2026-07-14 • via Nuitee
C
Chris • solo_traveller • gb
10
Perfect location
Pros:

Location was fantastic...will be booking again on our next trip to Liverpool

Cons:

Couldn't fault it

2026-07-13 • via Nuitee
L
Louise • couple • gb
4
Felt run down basic and cheap
Pros:

Location

Cons:

Overall cleanliness and maintenance of the property

2026-07-13 • via Nuitee
E
Efrat • solo_traveller • il
9
Pros:

מיקום מושלם, מרווח, נקי, נוח, מטבח שימושי

Cons:

מעלית איטייייייייתתתתתת, מאוורר תקרה היה עוזר.

2026-07-13 • via Nuitee
C
Carolyn • solo_traveller • gb
9
Pros:

Excellent location for conferences at the Liverpool Experience Centre and docks. Comfortable, clean, and spacious. Facilities are basic but good. It was a very hot week and a fan was provided in the bedroom without needing to request it. The apartment remained bearable despite extreme heat

Cons:

The toilet is strangely high so as a fairly short individual it wasn’t the most comfortable and the toilet roll holder was very far away. Easily resolved by taking the paper off the holder but a bit of an oversight.

2026-07-12 • via Nuitee
N
Nicola • couple • gb
10
Clean and lovely place to stay
Pros:

Quiet, clean and staff are always lovely

Cons:

Nothing

2026-07-11 • via Nuitee
E
Eric Poole • solo_traveller • ie
9
Pros:

Location and everything seemed brand new

Cons:

The noise next door to the entrance to an underground parking lot of traffic

2026-07-11 • via Nuitee
F
FRANCIS • couple • ie
10
great
Pros:

excellant, near the city

Cons:

nothing

2026-07-11 • via Nuitee
K
Kevin • couple • gb
8
Great location, good value for money.
Pros:

Great location. Good value for money.

Cons:

The staff should tell you that the car park isn’t yours. £35 that cost me today.

2026-07-11 • via Nuitee