Dockside Aparthotel, Best Western Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.4 (1862 reviews)
19 Keel Wharf , Liverpool , gb

listing image 1
Show all photos
Children allowed

Facilities

Family rooms
Staff adhere to local safety protocols
First aid kit available
Access to health care professionals
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Helpful staff
Good location
Beautiful views
Cons:
Dirty rooms
Poor breakfast
High prices

Categories

Cleanliness
7.55
Multiple mentions of dirty utensils and strong smell of sewage indicate poor cleanliness.
Service
10
Helpful staff were frequently noted, indicating good service.
Location
10
Positive comments on location and views are prevalent.
Room Quality
8.02
Concerns about the room condition, including wrong apartments and discomforts.
Amenities
8.56
Basic amenities were available, but several complaints regarding the breakfast.
Value for Money
7.51
Complaints about high prices and misleading information suggest poor value.
Food and Beverage
6.54
Significant dissatisfaction with breakfast quality and availability.
Overall Experience
9
Overall experience was mixed due to various factors influencing guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:28

Property Description

Convenient Location
Dockside Aparthotel is ideally situated in Liverpool, offering easy access to popular attractions like ACC Liverpool and Albert Dock.

Comfortable Accommodation
Guests can enjoy spacious units with modern amenities such as flat-screen TVs, work desks, and comfortable seating areas.

Exceptional Service
Benefit from a 24-hour front desk, continental breakfast, and free WiFi during your stay at this 4-star aparthotel.

Book your stay at Dockside Aparthotel and experience the best of Liverpool hospitality!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1862 reviews
Cleanliness: 7.55
Service: 10
Location: 10
Room Quality: 8.02
Amenities: 8.56
Value for Money: 7.51
Food and Beverage: 6.54
Overall Experience: 9
E
Emma • couple • je
7
Great location
Pros:

Location was ideal

2026-02-15 • via Nuitee
G
Gary • extended_group • gb
1
Pros:

Location good

Cons:

We booked on the basis of a self catering apartment but we were actually told we were moved into an apartment for our benefit that in fact had a broken hob so we were unable to cook at all.

2026-02-14 • via Nuitee
K
Katie • couple • gb
4
2026-02-14 • via Nuitee
C
Caroline • couple • gb
6
Great except for the noise in the main bedroom
Pros:

Great location for the arena, friendly staff, spacious and mostly comfortable

Cons:

The main bedroom was at the front of the building and it was so noisy it felt like the window was on the latch (it wasn’t), HGVs outside both when trying to go to bed (just after midnight) and from about 6:30am. Also, the drains in the (slightly odd) en-suite gurgled loudly when other rooms flushed their loo. Not a restful night (person in second bedroom slept fine)!

Heating was electric radiators which is fine but couldn’t work out how to set the temperature.

2026-02-14 • via Nuitee
T
Thomas • couple • gb
8
2026-02-13 • via Nuitee
G
Grahame • solo_traveller • gb
9
Great for a short stay
Pros:

Good location near to Albert Dock, easy to find and check-in, friendly staff, good sized, clean rooms with great views of Kings Dock.

Cons:

Fairly limited pans, crockery and utensils provided for self catering.

2026-02-13 • via Nuitee
C
Charlotte • couple • gb
9
Lovely staff, clean facilities, everything we needed. Will definitely book again!
Pros:

Clean, great location & spacious

Cons:

Nothing to say

2026-02-13 • via Nuitee
C
Christopher • solo_traveller • gb
10
2026-02-13 • via Nuitee
J
Josef • extended_group • cz
9
Pros:

Ubytování je v úžasné lokalitě. Milý personál, k dispozici výtah, velice pohodlné postele, klid a dostatek prostoru v celém apartmánu. krásná prostorná koupelna. Vybavení ubytování je zcela dostačující pro udělání rychlého občerstvení typu snídaně nebo lehká večeře apod.

Cons:

Snídaně za nabízenou cenu byla hodně chudá. Navíc to byla studená snídaně formou balíčku k vyzvednutí na recepci. Pokud bych cestoval příště, určitě bych si snídani nezvolil a nakoupil si kvalitnější snídani v obchodě. Co se týče vybavení ubytování, tak by mohl být k dispozici nějaký hadr na utření kuchyňské linky a podlahy, popř. lopatka a smeták. Některé nádobí nebylo funkční pro použití indukční varné desky.

2026-02-13 • via Nuitee
B
barbara • couple • gb
10
2026-02-13 • via Nuitee
L
Luke • couple • gb
10
Brilliant I will be revisiting and highly recommended the property to all.
Pros:

Fantastic location, very clean well equipped rooms. Excellent professional and polite staff always on hand. Just an overall great experience.

Cons:

I LIKED EVERYTHING

2026-02-13 • via Nuitee
K
Krzysztof • extended_group • ie
5
2026-02-12 • via Nuitee
K
Katie • family_with_children • gb
10
Amazing stay, really great room
Pros:

Really great room and facilities. The staff at reception were so lovely, amazing stay.

2026-02-12 • via Nuitee
A
Amelia • couple • gb
10
2026-02-12 • via Nuitee
S
Smith • solo_traveller • gb
10
2026-02-11 • via Nuitee
B
Botev • extended_group • bg
9
Много хубав, чист и оборудван хотел, със добро разположение. Адекватно съотношение цена-качество.
Pros:

Спокоен и много добре организиран хотел.

Cons:

Закуската е много семпла.

2026-02-11 • via Nuitee
P
Peter Pj • couple • gb
10
Ideal for arena
Pros:

Excellent location .clean loads of space great view

Cons:

Only stayed for 1 night

2026-02-11 • via Nuitee
Z
Zoe • couple • gb
9
Great stay, fabulous location would stay again
Pros:

Location was great

Cons:

Nothing

2026-02-11 • via Nuitee
L
Lewis • solo_traveller • gb
9
2026-02-10 • via Nuitee
J
Jane • couple • gb
7
Pros:

Very clean

Cons:

Breakfast was very poor luckily it was included very cheaply done

2026-02-09 • via Nuitee