Dockside Aparthotel, Best Western Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.4 (2340 reviews)
19 Keel Wharf , Liverpool , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Family rooms
Luggage storage
Non-smoking throughout
Accessible parking
Electric vehicle charging station
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Beautiful views
Cons:
Dirty rooms
Poor breakfast
High prices

Categories

Cleanliness
7.55
Multiple mentions of dirty utensils and strong smell of sewage indicate poor cleanliness.
Service
10
Helpful staff were frequently noted, indicating good service.
Location
10
Positive comments on location and views are prevalent.
Room Quality
8.02
Concerns about the room condition, including wrong apartments and discomforts.
Amenities
8.56
Basic amenities were available, but several complaints regarding the breakfast.
Value for Money
7.51
Complaints about high prices and misleading information suggest poor value.
Food and Beverage
6.54
Significant dissatisfaction with breakfast quality and availability.
Overall Experience
9
Overall experience was mixed due to various factors influencing guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:28

Property Description

Convenient Location
Dockside Aparthotel is ideally situated in Liverpool, offering easy access to popular attractions like ACC Liverpool and Albert Dock.

Comfortable Accommodation
Guests can enjoy spacious units with modern amenities such as flat-screen TVs, work desks, and comfortable seating areas.

Exceptional Service
Benefit from a 24-hour front desk, continental breakfast, and free WiFi during your stay at this 4-star aparthotel.

Book your stay at Dockside Aparthotel and experience the best of Liverpool hospitality!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 2340 reviews
Cleanliness: 7.55
Service: 10
Location: 10
Room Quality: 8.02
Amenities: 8.56
Value for Money: 7.51
Food and Beverage: 6.54
Overall Experience: 9
K
khalid • solo_traveller • gb
7
Spacious, not the best cleaned place and breakfast was poor
Pros:

The size of the apartment was generous

Cons:

The apartment had a lot of dust near the main balcony in the living area and the sofa had animal hairs on it
Breakfast was go bag that has a small apple, small oat bar, pot of instant porridge, yogurt and a water bottle….which and totally not worth paying a breakfast charge for when booking

2026-07-04 • via Nuitee
L
Lauren • solo_traveller • gb
10
2026-07-04 • via Nuitee
A
Adrian • couple • gb
8
Great for views, privacy and space, with a free upgrade to two separate bedrooms.
Pros:

Two separate bedrooms from a free upgrade for the price from a lovely evening receptionist.
Juliette balcony view over waterside docks pretty
Space and unexpected kitchen facilities great.

Cons:

Nothing. However, breakfast not worth for us as just a takeaway continental, which wasn’t clear at time of booking. Liverpool council not allowing them to use the empty car spaces outside the hotel is a terrible decision as nobody wins. At least the hotel had negotiated a discount with the nearest car park about 10 minutes walk away to £18 overnight. It was disconcerting to stand outside (weather okay) having to call a mobile number to get the morning receptionist to come and open up, hand out breakfast bags and be there to check out handing in keys etc. possible.

2026-07-02 • via Nuitee
J
jackie • solo_traveller • gb
10
Pros:

Very clean comfortable rooms and friendly staff

Cons:

Couldn't fault it

2026-07-02 • via Nuitee
J
John • solo_traveller • gb
10
2026-07-02 • via Nuitee
T
Tony • couple • gb
9
Pros:

Plenty of space in bedrooms and living areas.

2026-07-02 • via Nuitee
D
duffclan • solo_traveller • nz
7
Pros:

Location was awesome

Cons:

Breakfast given to us in a bag was disappointing

2026-07-01 • via Nuitee
G
gemma • solo_traveller • gb
10
Pros:

Amazing views apartment really clean staff's customer service was exceptional went above and beyond from the minute we arrived to leaving. Will definitely book again!

2026-07-01 • via Nuitee
D
denyse • solo_traveller • gb
10
Always stay here feels safe for a lone female
Pros:

Always stay here
Love the apartments
Location is great as I work nearby
Always clean

Cons:

Can be noisy outside depending what flat you are in, I take earplugs just in case

Could do with a TV in the bedroom

2026-07-01 • via Nuitee
A
Anthony • solo_traveller • gb
10
T + D
Pros:

Mot much more to say brilliant

Cons:

Everythnk

2026-07-01 • via Nuitee
S
Stephen • solo_traveller • gb
10
Pros:

Lovely place, lovely area. Very clean appartement

Cons:

.

2026-07-01 • via Nuitee
A
Anthony • solo_traveller • gb
10
T+D review
Pros:

Loved it nice views easy to get to places in city good value for money staff very friendly and helpful reception staff go out of there there way to help brilliant place to stay will definitely be back soon 10 out of 10 thanks T

Cons:

Nothink

2026-07-01 • via Nuitee
G
Giuseppe • solo_traveller • gb
6
2026-06-30 • via Nuitee
R
Raymond • couple • gb
4
Room very tired and needs looking at, staff on the other hand were amazing and very apologetic.
Pros:

It’s location

Cons:

The bed made a spring noise every time I moved, no hair dryer as the facilities said there was. The fan clicked if you wanted it to span the room instead of being still and there were no cutlery. The breakfast was a take a way in a brown bag too.

2026-06-29 • via Nuitee
M
Mary • solo_traveller • gb
10
Pros:

Everything.
Beautiful view. Clean apartment and they couldn't do enough for us

Cons:

Nothing

2026-06-29 • via Nuitee
G
gemma • solo_traveller • gb
1
Pros:

Nothing

Cons:

All of the stay

2026-06-29 • via Nuitee
A
Amy • couple • gb
6
Soooooo hot
Pros:

Location

Cons:

No air con

2026-06-29 • via Nuitee
A
Alexandre • couple • pt
4
Não recomendo. Muito caro para o que oferecem.
Pros:

Localização aceitável, relativamente perto do centro e junto às docas.

Cons:

Apartamento sem ar condicionado numa altura de calor, tornou impossível a tarefa de dormir. A ventoinha disponibilizada foi inútil e o quarto parecia uma sauna. Quarto com janela sem estore que limitasse a entrada de luz. Com os primeiros raios de sol, o quarto ficou logo iluminado.
Pequeno-almoço ridículo. Tivemos de ir buscar à receção um saco de papel com uma maçã, um iogurte, papa de aveias instantânea, um pain au chocolat de supermercado (ainda dentro do plastico), uma mini barra de aveia e uma garrafa de água.

2026-06-29 • via Nuitee
M
Mrsmorgan2010 • solo_traveller • gb
10
Fab city apartment
Pros:

Excellent location for a visit to the city- close enough to walk to everything, but far enough out to be in a peaceful, safe atmosphere.
Large apartment with plenty of space for 5 adults

Cons:

I think it would benefit from some kind of cooling system, one fan and only windows in bedrooms open just a crack meant only room we could cool was main living space

2026-06-29 • via Nuitee
M
Mark • couple • gb
8
The aparthotel served its purpose in a great visit to Liverpool.
Pros:

The location is great - next to the Albert Dock and easy walk into city centre

Cons:

No air conditioning and it was a heatwave. No ventilation for corridors, stairwells, etc. No room safe. Bathroom extractor wasn't working.

2026-06-28 • via Nuitee