Royal Hotel Centro

Hotels
7.4 (18 reviews)
72 Calle Doctor Adolfo Rosado Salas , Cozumel , mx

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Express check-in/check-out
Non-smoking throughout
Fire extinguishers
Invoice provided
Smoke alarms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Lack of basic amenities

Categories

Cleanliness
5.79
Many reviews mention dirty sheets and inadequate cleaning.
Service
8.76
Mixed sentiments; however, staff were noted as friendly and accommodating.
Location
9.3
Consistently praised for its excellent location close to amenities.
Room Quality
6.25
Numerous complaints about the poor state and misrepresentation of rooms.
Amenities
6.78
Guests reported lacking basic amenities like hot water and toiletries.
Value for Money
6.74
Comments suggest guests felt they did not receive good value.
Food and Beverage
7.79
No specific reviews regarding food and beverage were provided.
Overall Experience
7.76
The overall sentiment was mixed with some positives and many negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:20

Property Description

Stunning Sea Views

Experience breathtaking views of the Caribbean Sea from select rooms with private balconies.

Multilingual Staff

Our friendly and knowledgeable staff are fluent in English, Spanish, and Hebrew, ensuring seamless communication for all guests.

Convenient Location

Enjoy easy access to Cozumel International Airport, located just 2 km away from the hotel.

To book your stay at Royal Hotel Centro and indulge in a blend of comfort and convenience, select your desired dates now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

7.4
Based on 18 reviews
Cleanliness: 5.79
Service: 8.76
Location: 9.3
Room Quality: 6.25
Amenities: 6.78
Value for Money: 6.74
Food and Beverage: 7.79
Overall Experience: 7.76
A
Alberto solo_traveller mx
2
Not recommended, PHOTOS ARE FAKE.
Pros:

Nothing.

Cons:

The photos of the rooms are totally fake, they are not even close to what they offer, just an old blanket covering the bed, everything looks old and not in a good state. They don’t offer any amenities, the only thing you can find in the bathroom is one toilet paper, not event hand soap. The condition of the place is deplorable. The only reason I stayed is because I arrived to Cozumel very late at night and I didn’t want to spend the night wandering out looking for another place. You can find better hostels cheaper and in better shape.

2026-01-29 via Nuitee
G
Gaby couple mx
5
2026-01-25 via Nuitee
R
Ron couple il
10
2026-01-20 via Nuitee
P
Patricia solo_traveller ar
10
2026-01-15 via Nuitee
G
Guillaume solo_traveller fr
10
2026-01-09 via Nuitee
M
Martin couple mx
3
Pros:

Nada.. si tiene oportunidad busca algo mejor...

Cons:

La habitación es un fraude... el colchón horrible, no dan jabón ni shampo, no hay agua caliente no ganchos para colgar ropa, las puertas no cierran bien, (hacen mal los cobro)... lo único bueno es su ubicación y nada más

2026-01-07 via Nuitee
D
Davy solo_traveller nl
5
2026-01-05 via Nuitee
N
Nathalia solo_traveller co
9
2026-01-05 via Nuitee
E
elmy couple mx
1
Solo ubicación
Pros:

La ubicación es perfecta

Cons:

La habitación no correspondía a la que reservé , no si es culpa de booking pero me dieron una habitación con 3 camas, un aire acondicionado oxidado, no sábanas , no toallas , no papel sanitario , ni jabón ni nada y el mueble del baño casi cayéndose . Fui a lobby y dije que no correspondía mi habitación y me dijeron que otra chica estaba cancelando reservaciones y era la única que quedaba , se ve que dan preferencia a extranjeros

2026-01-05 via Nuitee
M
Maria Grazia couple it
1
Pessimo, non tornerei
Cons:

La camera puzzava di muffa, la struttura è fatiscente. La porta di ingresso continuava a sbattere anche se chiusa e il bagno puzzava di fogna

2026-01-04 via Nuitee
S
Sandrine couple fr
4
2026-01-03 via Nuitee
J
J solo_traveller ca
10
Pros:

Simple. 24/7 employee watching.

Cons:

No proper attached safe. Mattress is too hard. Did not match the picture at all. WiFi strength is medium-low.

2025-12-30 via Nuitee
A
Alexis couple mx
7
Pros:

Excelente todo

Cons:

La habitación no era la que pedi

2025-12-29 via Nuitee
S
Scheuermann solo_traveller mx
7
Good for party people
Pros:

Ubicacion

Cons:

Mucha ruido de noche por los bares muy cerca

2025-12-21 via Nuitee
I
Irving solo_traveller us
10
2025-12-12 via Nuitee
H
Hernández González couple mx
1
Agua caliente
Pros:

Nada

Cons:

Que no había agua caliente, sábanas sucias, instalaciones en mal estado y cobraron mas

2025-12-05 via Nuitee
A
Anthonia couple nl
7
Pros:

Prima locatie, aardig personeel, wij mochten al vroeg de kamer in

Cons:

De bedden

2025-12-05 via Nuitee
L
Lauren solo_traveller us
10
Enjoyed my stay
Pros:

Great location. Very central, near ferry and many shops/restaurants.

2025-11-30 via Nuitee
A
ALEJANDRA BEATRIZ couple mx
8
Pros:

La ubicación está excelente a 3 cuadras del malecón del Ferry

Cons:

Mucho ruido en la parte trasera , taladros y maquinaria a las 10 y 11 de la noche !!!

2025-11-19 via Nuitee
J
Juan Jesus couple mx
9
2025-11-03 via Nuitee