Magic Xcacel Tulum

Hotels
9.5 (76 reviews)
Ave Balché Mz 8 Lote 12 Chemuyil, Q Roo , Chemuyil , mx

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Peaceful setting
Welcoming staff
Beautiful rooms
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
8.5
Cleanliness could be improved, with reports of dirty dishes in some reviews.
Service
9.5
Staff was very welcoming and helpful, providing rides and arranging transport.
Location
10
Location praised for its peaceful setting in nature and accessibility by car.
Room Quality
9.5
Rooms are described as beautiful, cosy, and well-maintained.
Amenities
9.5
Amenities like bikes and a lovely breakfast described positively, although some wish for a refrigerator.
Value for Money
10
Overall feel that the hotel offers great value for the quality received.
Food and Beverage
9
Breakfast is good, but some reviews mention it could be more varied.
Overall Experience
10
Guests enjoyed their stay, noting a tranquil atmosphere and good service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 08:19

Property Description

Luxurious Accommodation with Pool View
Experience a luxurious stay at Magic Xcacel Tulum, where every room offers a wardrobe, balcony with garden view, and a private bathroom. Enjoy the pool view from your room and relax in comfort with amenities like free toiletries and a safety deposit box.

Delicious Dining Options
Indulge in a culinary journey at the hotel's restaurant, offering a diverse menu of Italian, Mediterranean, and Mexican cuisine. Vegetarian options are also available upon request, ensuring a delightful dining experience for all guests.

Exciting Activities and Services
Explore the surroundings with bike hire available for cycling enthusiasts. Take advantage of the 24-hour front desk, airport transfers, and free WiFi throughout the property. With Cenote Dos Ojos and Tulum Ruins nearby, adventure awaits at your doorstep.

Book now for an unforgettable stay at Magic Xcacel Tulum!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 76 reviews
Cleanliness: 8.5
Service: 9.5
Location: 10
Room Quality: 9.5
Amenities: 9.5
Value for Money: 10
Food and Beverage: 9
Overall Experience: 10
C
Carlos family_with_children fr
10
2026-03-10 via Nuitee
M
Michael family_with_children de
9
Sehr angenehmer Aufenthalt
Pros:

Sehr freundliches Personal und gemütliche kleine Anlage ohne Strassenlärm.

Cons:

Das Frühstück könnte etwas großzügiger sein.

2026-03-10 via Nuitee
F
Frank solo_traveller us
10
I would stay there again.
Pros:

The staff was warm and accommodating. The owner made sure that I had everything that I needed. The room was actually a detached little house, and the houses were set up in a row and were very quiet. The grounds were very nice.

Cons:

The small road (off the main road) was dirt, and could have been smoother.

2026-03-09 via Nuitee
V
valerie couple fr
9
Pros:

cadre reposant magnifique le personnel et exellent petit déjeuner

Cons:

rien

2026-03-04 via Nuitee
F
florianne family_with_children fr
10
Merveilleux lodge au milieu de la nature
Pros:

Tout parfait
Endroit magnifique au milieu de la nature
Propre, joli, accueil extra et petits déjeuners excellents

Cons:

Rien

2026-03-03 via Nuitee
N
Novakovic couple kp
10
Pros:

Hosts were very friendly. Most of all I liked the fact we were so deep into nature. This is why we liked the location a lot, although others might not like the location if it's so deep into nature. Also laundry service was nice!

Cons:

For the price and expectations we had, it is hard to say what could be done differently.

2026-03-02 via Nuitee
A
Ann B couple ca
10
2026-02-27 via Nuitee
G
Gajsek Natasa family_with_children si
9
Pros:

Lepe hiške in okolica, vendar bi lahko malo več posvetili čistoči, predvsem v kuhinji in kopalnicah ter bazenu.

Cons:

Umazan bazen, kuhinja umazana, zajtrk vsak dan enoličen: kosmiči, jogurt s sadjem, ter tovst, maslo in marmelada ter pecivo in kava.

2026-02-10 via Nuitee
G
Georgina couple hu
9
Dzsungel túra
Pros:

Csodálatos környezet, szépen kialakított szállás,
Igényes alapok

Cons:

Kicsit csalódott voltam, hogy csak 1 féle reggeli volt, ami járt a foglaláshoz, nem lehetett választani mint máshol. Én kimondottan a sós reggeliket szeretem, szívesebben ettem volna a műzli, gyümölcs helyett tojásos reggelit. Extra felárért (50 pesóért) kizárólag natúr omlettet kaptunk, nem volt kérdés hogy kerül-e rá, mellé, bele más is…
Ez nem a szállás hibája de ha valaki nehezen bírja hogy be tudnak éjszaka jönni apróbb állatok a szobába akkor nem annyira ajánlom. Éjszaka több motoszkáló és csipogó hangot is hallottam az ágy mellől, ezért én nehezen tudtam aludni. Tulum jó pár kilométerre van így érdemes autót bérelni. Gyalogtávra egy étterem van összesen ahol jó ételeket készítenek, de elég egyhangú lehet ha az ember több napok tartózkodik itt és nem a lég pénztárcabarátabb. A szállás tiszta volt, minden nap takarítottak.

2026-01-30 via Nuitee
J
Jan family_with_children cz
10
Moc milí a přátelští
Pros:

Vše super děkuji

2026-01-29 via Nuitee
L
Lydia couple gb
10
An adventure into the jungle but greeted by friends who make you feel at home.
Pros:

We loved this property. It’s hidden in the jungle, stunning villas and really central to so many locations. Best thing about the property though were the team! We were welcomed by Filipa late at night; an incredibly warm and friendly welcome - she even accommodated our need for a cold beer despite no drinks being available. The recommendation of Alex as a tour guide for Akumal was the highlight of the stay - ask for him if you stay here! Such a great guy!

Cons:

It does need a deep clean and would be great to have some drink offerings but there was absolutely nothing we didn’t like.

2026-01-26 via Nuitee
S
stephanie couple fr
10
A découvrir absolument
Pros:

Super établissement
Une vraie bulle au milieu de la jungle
Gentillesse des propriétaires
Calme confortable et beau
Avec un petit village à côté pour dîner
Très bon petit déjeuner
Une adresse à découvrir absolument

2026-01-26 via Nuitee
I
Ilmars couple lv
9
Pros:

A quiet wonderful place

Cons:

Uncomfortable water tap and shower head

2026-01-26 via Nuitee
L
LAURENCE couple fr
9
Très bien
Pros:

Au calme non loin de Tulum. Très beaux lodges.

Cons:

La route pour y accéder, le froid la nuit (j ai fini enrhumée 😌)

2026-01-25 via Nuitee
N
Nathalie family_with_children be
9
Pros:

Super accueil et disponibilité d' Esther, endroit calme et reposant , dans la jungle, il faut une voiture ! Piscine bien entretenue , petit déjeuner continental mails complet. Bonnes adresses pour les restos et les activités aux alentours.

Cons:

Certains équipements manquent un peu d' entretien ( poufs déchirés en terrasse...) mais cela ne gâche pas du tout l expérience du lieu

2026-01-22 via Nuitee
G
giuseppina family_with_children it
8
2026-01-21 via Nuitee
J
Julien family_with_children fr
10
Séjour paradisiaque
Pros:

Séjour parfait de 4 nuits dans cette bulle sauvage isolée du tourisme de masse de Cancun ou de Playa. Les ecolodges sont décorées dans un cadre bohème très reposant et l'environnement est juste incroyable. Les hôtes sont attentifs et réactifs, c'est un plaisir !
L'hôtel se situe à 5 minutes en voiture d'un village qui compte plusieurs très bons restaurants.
Nous ne pouvons que recommander, Impossible d'y être déçu.

2026-01-19 via Nuitee
I
Imanol couple es
7
Peaceful
Pros:

We didn’t stay long but it was very calm and quite, just we were looking for.

Cons:

The pool is NOT private for the room as stated in the reservation.

2026-01-19 via Nuitee
S
Suellen family_with_children cl
10
Pros:

Amabilidad de ester y el chico que nos atendieron.
Fueron muy amables todo el tiempo

2026-01-19 via Nuitee
A
Alessandro couple it
4
In foto ci sembrava meglio
Pros:

Ottima colazione

Cons:

La posizione è totalmente immersa nella giungla, che da un lato può essere affascinante, ma dall'altro è scomodo per gli spostamenti. E' imprescindibile avere un'auto a noleggio e non è possibile raggiungere la struttura in scooter. Tulum dista 25 minuti di auto percorrendo una sorta di autostrada e i taxi chiedono 800 pesos a tratta. Se soggiornate qui, considerate che a Tulum i car rental vanno prenotati con larghissimo anticipo o rimarrete a piedi come è successo a noi. Esiste la possibilità di spostarsi dalla struttura utilizzando i colectivos che partono da Chemuyil percorrendo un 20-25 minuti a piedi fino alla fermata e poi raggiungere Tulum o Playa del Carmen...ma col buio è sconsigliato avventurarsi a piedi nei sentieri per la presenza di animali selvatici. La piscina non era molto invitante, durante il nostro soggiorno era sporca e non ho visto nessuno che la utilizzasse.
La camera era pulita ma ci è capitato di avere parecchie formiche nel letto che ci hanno svegliati.

2026-01-17 via Nuitee