Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Good food and generous portions
Comfortable rooms (beds, AC, some with jacuzzi or kitchenette)
Beachfront access / pleasant location for relaxation
Pools and kids' play area
Family-friendly atmosphere
Private parking available (short walk)
Cons:
Pool water salty and sometimes dirty (causes eye irritation)
Cleanliness issues reported in some areas
Some noise / not fully soundproof
Hotel a bit far from main avenue/center; parking off-site
Restaurant service can be slow or limited hours
Insects (mosquitoes/flies) reported
Some facilities/fixtures feel old
Occasional shortages (small towels) and restrictions (no outside food/drinks)

Categories

Cleanliness
6.5
Several reviews mention rooms and pool areas being dirty or poorly maintained; pool water is salty and caused eye irritation for some guests.
Service
9.5
Staff repeatedly described as friendly, attentive and helpful; many guests praised the excellent service and assistance from personnel.
Location
9
Beachfront access and good location for relaxation are noted positively, though some guests mention the hotel is a bit removed from the main avenue/center and parking is a short walk away.
Room Quality
9
Rooms described as comfortable, with good beds, AC, some rooms include kitchenette or jacuzzi; occasional issues noted (older items, pillow/bed-size preferences, lower-floor rooms without a view).
Amenities
8
Amenities include pools, jacuzzi, kids' play area and in-room kitchen facilities; however pools are saline and sometimes reported as dirty, which detracts from the experience.
Value for Money
7.5
Mixed feedback: several guests felt the condition and offerings did not fully match the price, while others found food portions and services reasonably priced.
Food and Beverage
9
Food and portions praised repeatedly (good flavor and value); some reviews note restaurant service can be slow or limited hours, especially in high season.
Overall Experience
9.5
Overall positive: tranquil, family- and group-friendly, comfortable stay with excellent staff and good food; main negatives are cleanliness of pool areas, occasional noise, and distance from town.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-30 14:57

Property Description

Beachfront Paradise

Outdoor Pool and Garden Oasis
Hotel Villa Murano welcomes you with an outdoor swimming pool, a lush garden, and a shared lounge. Relax in the pool, stroll through the garden, or unwind in the inviting shared spaces.

Delightful Dining and Comfortable Rooms
Indulge in a culinary journey with Italian and Mexican dishes at the on-site restaurant, followed by a refreshing cocktail at the bar. Retreat to well-appointed rooms featuring modern amenities like flat-screen TVs, air conditioning, and private terraces for a comfortable stay.

Family-Friendly Fun
Catering to families, the hotel offers a children's playground and room service for added convenience. Create unforgettable memories with your loved ones at Hotel Villa Murano.

Book your stay at Hotel Villa Murano for a perfect blend of relaxation and enjoyment.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.5
Based on 217 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9
Room Quality: 9
Amenities: 8
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 9.5
V
vanesa • couple • es
2
Personal bien instalaciones muy mal
Pros:

El personal era amable

Cons:

Estaba muy sucio, algunas cosas muy viejas y nada en concordancia con el precio y se escuchaba muchísimo ruido

2026-07-22 • via Nuitee
P
Priego Romero • solo_traveller • mx
10
Pros:

Todo

2026-07-20 • via Nuitee
A
Adriana Grisel • couple • us
10
A lovely birthday present 💝
Pros:

It was beautiful, super clean. Quiet. Staff, tours, food, coffee, everything was excellent 💜

2026-07-09 • via Nuitee
R
Rene • couple • us
8
Solo para una noche está bien
Pros:

Muy acogedor demasiado diría yo solo faltaron toallas pequeñas

Cons:

Faltaron toallas pequeñas y como me dieron un cuarto en el piso de abajo no hay vista

2026-06-10 • via Nuitee
O
Omar • family_with_children • mx
8
Pros:

Las habitaciones e instalaciones en general son buenas, camas comfortable y aire acondicionado adecuado, La comida del restaurante es muy buena, solamente que a veces se desaparecen los meseros y no hay a quien ordenar, la ubicación es alejada del la avenida principal del puerto solo puedes llegar en automóvil.

Cons:

Las albercas son de agua salobre al igual que el agua en general de todas las instalaciones.

2026-06-02 • via Nuitee
A
Alejandro • solo_traveller • mx
10
Buen servicio
Pros:

Las albercas. La atención son muy amables. La comida tiene buena porción y buen sabor.

Cons:

Quizás solo q esta un poquito retirado del centro . Para salir de noche si hay un tramo oscuro. Pero pues el servicio de restaurante es hasta las 7 pm. Solo es cuestión de prevenir

2026-05-27 • via Nuitee
E
Eva Karla • couple • be
8
Pros:

Je moet zelf voor je ontbijt zorgen, je hebt alles ter beschikking om je ontbijt klaar te maken. Er is een keuken in de kamer met tafel en 2 stoelen.

Cons:

Persoonlijk: een kleiner kussen, ik ben klein en kussen was te dik voor mij. Voor mijn partner was kussen perfect. Voor mijn partner was bed iets te kort, maar ja hij is een grote man. Idealiter mocht het bed iets groter. maar dat is enkel als je grote (brede) mensen hebt.

2026-05-18 • via Nuitee
R
Roque Herrera • solo_traveller • mx
10
2026-05-17 • via Nuitee
A
An • family_with_children • mx
10
아이랑 여행에 최고의 숙소
Pros:

아이들 노는곳이 있어 좋았음 바다 바로 앞이고 직원 친절도 좋음 에어컨도 방 마다 잘
설치 되어 있다

Cons:

모기랑 무는
파리가 너무 많았다 소독을 철저히
해야할것 같다

2026-05-03 • via Nuitee
R
ROLANDO • solo_traveller • mx
9
Pros:

La ubicación y la comida

Cons:

El área de alberca está algo sucia

2026-04-29 • via Nuitee
J
Jimenez • family_with_children • mx
10
2026-04-25 • via Nuitee
A
Alegria • family_with_children • mx
10
Excelente lugar para ir con amigos o familia.
Pros:

Los alimentos estuvieron muy ricos, una buena porción en relación al precio.

Cons:

A veces los meseros tardaban en llegar a tomar la orden. En temporada alta podrían haber más meseros que estén atentos a las peticiones.

2026-04-18 • via Nuitee
A
alfredo • solo_traveller • mx
9
Excelente servicio, precio calidad bueno
Pros:

Muy buena atención por parte del personal, excelente servicio

Cons:

Lo salado del agua de la piscina, hacia que ardieran los ojos

2026-04-14 • via Nuitee
O
Ovidio • solo_traveller • mx
10
Pros:

Buena atención

2026-04-13 • via Nuitee
V
VICTOR HUGO • solo_traveller • mx
10
Lo bueno y lo malo
Pros:

Su personal es muy atento

Cons:

Que no te dejan meter tus alimentos o bebidas

2026-04-12 • via Nuitee
A
Aguilar • couple • mx
10
Pros:

Comodidad

Cons:

El estacionamiento esta retirado del hotel

2026-04-11 • via Nuitee
M
María • family_with_children • mx
10
Pros:

La ubicación, la amabilidad de todo el personal, la atención, la comida, la tranquilidad para descansar, la habitación muy cómoda, las instalaciones y el acceso a la playa

2026-04-09 • via Nuitee
V
Vazquez • family_with_children • mx
8
Pros:

La atención del personal

2026-04-09 • via Nuitee
R
Roberto Carlos • family_with_children • mx
10
Pros:

Un lugar muy tranquilo y placentero

Cons:

Todo bien

2026-04-08 • via Nuitee
P
Pierre • couple • fr
8
Great hotel in san Cristóbal
Pros:

Great place to stay in San Cristóbal. Jacuzzi inside the bathroom. Large bed. Very comfortable and clean. Great shower (not so frequent in Mexico). Staff always available, friendly and helpful. There is a nice patio with glass roof in the center of the hotel with tables. Usually warm there while cold outside. There is a private parking but 2 blocks away, staff provides instructions to find it.

Cons:

Might be a bit on the expensive side. Not sound proof, we do hear noise from the street.

2026-04-07 • via Nuitee