DoubleTree by Hilton Dartford Bridge

Hotels
Doubletree by Hilton
7.7 (1448 reviews)
Masthead Close, Crossways Business Park , Dartford , gb

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Nice swimming pool
Cons:
Room heating issues
Limited dining options
Additional parking fees

Categories

Cleanliness
7.16
Rooms were noted as clean, but pool and facilities were mentioned as not the cleanest.
Service
9.13
Staff were described as very helpful, friendly, and professional.
Location
8.67
Hotel location noted as good with a nice atmosphere.
Room Quality
6.62
Heating issues mentioned in multiple reviews and room felt cold.
Amenities
8.15
Facilities like gym and sauna were appreciated but noted to be tired.
Value for Money
6.61
Parking fee not disclosed during booking and limited dining options affected perceived value.
Food and Beverage
7.66
Breakfast was good, but menu options were limited and food was sometimes cold.
Overall Experience
7.63
Had redeeming qualities but overall affected by room issues and service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:50

Property Description

Luxurious Accommodations
Experience comfort and style in our newly refurbished, air-conditioned rooms equipped with modern amenities, including a work desk and a TV with pay-per-view channels. Enjoy 24-hour room service for your convenience.

Dining with a View
Indulge in international cuisine at QE2 Restaurant while taking in breathtaking views of the Dartford Bridge. Unwind at the QE2 Bar with a wide selection of wines, beers, and spirits, or relax at the QE2 Lounge with specialty coffees and snacks.

Wellness and Leisure
Relax and rejuvenate with a range of beauty treatments at our health club, or unwind in the indoor pool, gym, spa bath, sauna, and steam room. Stay active at the fully equipped fitness centre or take a dip in the 15m swimming pool.

Book now for a luxurious stay at DoubleTree by Hilton Dartford Bridge, just a short drive from premier shopping destinations and convenient access to Eurostar services.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 9 per day.

Location

Guest Reviews

7.7
Based on 1448 reviews
Cleanliness: 7.16
Service: 9.13
Location: 8.67
Room Quality: 6.62
Amenities: 8.15
Value for Money: 6.61
Food and Beverage: 7.66
Overall Experience: 7.63
L
leticia solo_traveller gb
10
Pros:

room and spa

Cons:

paying for parking

2026-02-13 via Nuitee
C
Clare solo_traveller gb
10
2026-02-11 via Nuitee
S
Sharon solo_traveller gb
10
Lovely big rooms lovely reception
Pros:

Pretty

Cons:

Paying for parking

2026-02-09 via Nuitee
O
Olga solo_traveller sk
10
2026-02-09 via Nuitee
D
Danielle couple gb
7
Pros:

The room was very nice, clean and spacious. Nice bathroom and comfortable bed

Cons:

The spa facilities were not as relaxing as I had hoped for. It may have been bad timing but the pool was full of children splashing and screaming and adults bombing into the pool. The steam room had no steam in it and the changing rooms were quite dirty with wet towels all over the floor.

2026-02-08 via Nuitee
C
Cross family_with_children au
9
2026-02-08 via Nuitee
H
Holly couple gb
10
Pros:

It was very tidy the staff was very kind and welcoming loved the welcome cookies!

Cons:

The restaurant was not open due to not being a busy time of year which was disappointing

2026-02-08 via Nuitee
S
Sword family_with_children gb
6
Short but sweet
Pros:

Locations was key for what we wanted with safe & secure parking, at a charge. Staff were friendly and helpful. Cookies were delicious & a nice touch.

Cons:

Bed was quite uncomfortable / springy

2026-01-31 via Nuitee
M
MAXWELL family_with_children gb
10
I HAD A WONDERFUL TIME WITH MY FAMILY. IT MET MY EXPECTATION AND MY FAMILY ENJOYED EVERY BIT OF STAY
Pros:

I love everything from the facilities to the food was excellent.

Cons:

Nothing

2026-01-30 via Nuitee
J
Jade family_with_children gb
10
We always have the best stay here - excellent service, super friendly staff. Very clean. The shower
Pros:

We always have the best stay here - excellent service, super friendly staff. Very clean. The shower in the room is amazing!! Beautiful rooms, comfy beds. Couldn’t ask for more. Thank you so much

2026-01-30 via Nuitee
K
Kirsty solo_traveller gb
8
2026-01-30 via Nuitee
J
Jessica couple gb
7
2026-01-30 via Nuitee
M
Mcgrory solo_traveller gb
10
hilton happiness
Pros:

everything. . amazing clean cozy room... asastacia at reception was lovelly& really helpfull.....look forward to staying again

Cons:

nothing..all was good....

2026-01-29 via Nuitee
L
Lx Travels solo_traveller gb
7
It was better than expected but could do with some improvements, especially for a Hilton hotel
Pros:

Check in was excellent. The receptionist was warm, polite, and genuinely welcoming, which was especially appreciated after a long drive from central London. The complimentary room upgrade was a nice surprise, and the welcome cookies were a thoughtful and much enjoyed touch.
The spa facilities were the main reason for my visit and were a highlight of the stay. I also enjoyed the unlimited breakfast and dinner options; the food was fresh, well prepared, and good quality.
The restaurant and bar staff were outstanding. They were friendly, attentive, and took the time to engage in conversation, which made the experience feel relaxed and welcoming.

Cons:

The room was better than expected but very cold on arrival and I had to request a heater. The bed was rock hard and extremely uncomfortable, resulting in very poor sleep. The phone in the room was filthy and clearly had not been cleaned.
The bathroom looked nice, however the shower leaked every time it was used, flooding the floor and creating a slip hazard. I had to use my towel to mop up the water as the small floor mat was completely inadequate.
There was no bottled water in my room, despite it being provided in other rooms. At breakfast, there was no peppermint tea available and the hot chocolate from the machine was very poor.
The spa facilities were disappointing and poorly supervised. Guests were jumping and diving in the pool without staff intervention, creating a safety risk. The steam room smelled, benches felt slimy, and the showers and changing areas were not properly cleaned or private. I also felt the breaks between the hydro and hot tub cycles were too long.
The restaurant food was extremely expensive for what was offered. Paying £27 for fish and chips with onion rings felt excessive and poor value for money.
I was very disappointed to be charged over £10 for parking after already paying over £120 for a one night stay. Charging paying guests for parking at this price point feels like a rip off.
Overall, the facilities need better cleaning, supervision, and better value for money.

2026-01-29 via Nuitee
B
Ben couple gb
10
2026-01-28 via Nuitee
B
Blair couple gb
9
2026-01-26 via Nuitee
M
mihail family_with_children gb
7
Pleasant staying if you don’t have to use the swimming pool.
Pros:

I like the customer service, staff was very nice and helpful. The food at the bar and the morning breakfast were amazing.

Cons:

The swimming pool was filthy, water strongly smelled as bleach but the walls of the swimming pool were so dirty as I never sawed in my life. Disgusting considering we booked this hotel exactly for the indoor swimming pool facility.

2026-01-26 via Nuitee
S
Sarah couple gb
8
2026-01-26 via Nuitee
B
Brendan family_with_children gb
9
2026-01-25 via Nuitee
A
Annabelle couple gb
7
Cons:

The dressing gowns didn’t seem washed, they smelt a bit.

2026-01-25 via Nuitee