Custom House Hotel

Hotels
9 (1125 reviews)
Bowling Harbour Road , Bowling , gb

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Terrace
Pets allowed
Pet basket
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
First aid kit available
Shared stationery like menus, pens are removed
Process in place to check health of guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfy rooms
Cons:
Poor room size in some cases
Complex access codes

Categories

Cleanliness
8.89
The hotel was reported as very clean by several guests.
Service
9.36
The staff was described as friendly and welcoming often.
Location
9.4
Guests praised the fantastic location and easy access to various attractions.
Room Quality
8.35
Several guests found the rooms lovely, but some reported issues with room size and comfort.
Amenities
8.88
Standard amenities, with additional comments about breakfast offerings.
Value for Money
8.84
Overall positive sentiments about the price relative to the experience.
Food and Beverage
8.89
Breakfast options were plentiful and tasty, according to reviews.
Overall Experience
9.36
Many guests expressed a desire to return, indicating a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:39

Property Description

Charming Garden and Terrace
Custom House Hotel in Bowling offers a charming garden and a relaxing terrace for guests to unwind and enjoy the serene surroundings.

Convenient Location
Situated just a short distance from popular attractions like Glasgow Botanic Gardens, University of Glasgow, and Riverside Museum of Transport and Technology, the hotel provides easy access to the best of the city.

Modern Comfort
Each unit in the hotel features a flat-screen TV, ensuring guests can enjoy their favorite shows and movies during their stay.

Ready to experience a delightful stay at Custom House Hotel? Book now and make unforgettable memories during your visit to Bowling.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1125 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
A
Andrew • couple • gb
8
Beautiful location, historic building. Very comfortable.
Pros:

This is a wonderful place to stay in a beautiful location next to the Clyde canal. There are no staff on site and access is via various key codes provided before you arrive but as long as you appreciate that it doesn’t diminish from the property. Extremely comfortable bed, good sized room and bathroom with a deep bath and shower. Breakfast is provided and is continental style self service but nevertheless generous. Cooking facilities are available or there is a nearby cafe if you prefer. Secure on site parking. It’s an old historic building so expect some rough edges on the decor. We had a minor problem with the heating, we reported it via the phone number provided and were directed immediately to some oil filled radiators as a temporary solution and someone attended within 20 minutes to resolve the problem, which was excellent service.

Cons:

Nothing

2026-04-11 • via Nuitee
I
Isabel • solo_traveller • de
8
2026-04-11 • via Nuitee
G
Glen • couple • gb
1
2026-04-10 • via Nuitee
T
Tim • couple • gb
8
Pros:

The accomadation lovely rooms, nice and clean

Cons:

Not much around in the way of restaurants, places to eat without having to drive

2026-04-09 • via Nuitee
C
Christopher • couple • gb
10
2026-04-08 • via Nuitee
R
Rayan • couple • sa
1
Pros:

I don’t recommend this place,inflexible staff and they didn’t review their emails frequently

Cons:

Almost everything disappointing

2026-04-07 • via Nuitee
N
Nicola • couple • gb
10
The perfect weekend get away
Pros:

What a great find!
No staff but the instructions for access etc are very clear
Beautifully decorated and very clean
The shared kitchen is extremely clean and tidy and well equipped
The boat yard is lovely to walk around
The perfect stay over

Cons:

Nothing

2026-04-06 • via Nuitee
G
Guillaume • couple • fr
9
Pros:

La vue
La propreté
Le calme

Cons:

La literie

2026-04-06 • via Nuitee
P
Peter • solo_traveller • gb
8
Tucked away gem
Pros:

The room was spacious and clean, with a view over the canal basin and River Clyde. The breakfast room was fine. The instructions to gain entry were good. Very convenient for access to Glasgow Airport or Loch Lomond region, or further north and west.

Cons:

The schlep from the station at night is a bit dull. I expect most guests drive. I couldn't get the TV to work.Not a big issue that night.
I'm not a fan of hotels that are more like Air B&Bs, with no staff on site (as far as I could tell). But I understand the rationale.

2026-04-06 • via Nuitee
E
Eileen • couple • gb
10
2026-04-05 • via Nuitee
R
Rebecca • couple • gb
10
Wonderful stop over on our way to Ullapool. Wish we had booked longer.
Pros:

It was beautifully done out, and the breakfast room was a lovely touch.

Cons:

Nothing.

2026-04-04 • via Nuitee
R
Richard • couple • gb
10
2026-04-02 • via Nuitee
A
Adam • couple • gb
6
2026-04-01 • via Nuitee
J
John • couple • gb
9
Lovely location beside the river
Pros:

Lovely location next to the river and very quiet. Rooms were excellent for overnight and everything very clean. The basic breakfast things were a good touch.

2026-04-01 • via Nuitee
D
Debra • couple • gb
9
A great place to stay
Pros:

Great location with secure parking. Very peaceful and comfortable place to stay.

Cons:

Nothing

2026-03-30 • via Nuitee
K
kazymac • solo_traveller • gb
10
2026-03-30 • via Nuitee
C
Candy Cox • couple • gb
9
We love coming to this quiet gem of a hotel - it's so quirky and relaxing.
Pros:

location is perfect

Cons:

entry to the property - always far too late when being given instructions for key codes. Why can this not be done a day in advance of travel?
It is an issue every time we stay here and has not been addressed.

2026-03-30 • via Nuitee
A
Andrew • couple • gb
8
Friendly staff and historic location
Pros:

Very scenic location and historic building.

Cons:

A bit difficult to find a good place to eat.

2026-03-27 • via Nuitee
K
Keith • family_with_children • gb
9
2026-03-27 • via Nuitee
S
Sandra • couple • gb
10
Pros:

Fabulous location with walking from the doorstep and a cafe offering a wide selection of breakfast snd lunches. Lovely refurbishment keeping the character of the Custom House. Loved the Highland Soap toiletries. Good selection of coffees and teas.
Particularly thoughtful was the lounge/kitchen area wiyh a complementary selection of bread, marmalade/jam and fresh milk. Also had a coffee machine.

Cons:

Nothing!

2026-03-25 • via Nuitee