Belvilla Surga Pandawa Bali

Hotels
•
OYO Rooms
7.2 (5 reviews)
82212, Pendem, Jembrana, Bali, Nusa Tenggara, Bali , Jembrana , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Cons:
Poor cleanliness
Bad service
Maintenance issues
Security concerns
Lack of water
Missing belongings

Categories

Cleanliness
2
Guests reported significant cleanliness issues including lack of water, unlocked rooms, and missing belongings.
Service
2
Extremely poor service with unresponsive staff, missing employees, and no assistance for basic needs like water.
Location
5
Mixed reviews on location as the proximity to landmarks was overshadowed by the negative experiences with hotel services.
Room Quality
2
Rooms had maintenance issues, lack of water, and security concerns with unlocked doors.
Amenities
2
Poor amenities with lack of water, missing staff, and unclean environment.
Value for Money
2
Highly negative feedback on value for money due to poor services, missing staff, and overall experience.
Food and Beverage
2
No specific feedback on food and beverage mentioned, possibly overshadowed by other major issues.
Overall Experience
1.5
Extremely negative overall experience with poor service, cleanliness issues, and security concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 13:28

Property Description

Luxurious Balinese Villa
Spectacular Pool View
Tranquil Garden Retreat

Experience the ultimate retreat at Belvilla Surga Pandawa Bali. Indulge in the luxury of a balcony overlooking breathtaking views, unwind in the serene garden, and take a dip in the pool. With free WiFi and elegant furnishings, this 4-star villa promises a memorable stay. Just 69 km from Banyuwangi International Airport, your exotic getaway awaits.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 5 reviews
Cleanliness: 2
Service: 2
Location: 5
Room Quality: 2
Amenities: 2
Value for Money: 2
Food and Beverage: 2
Overall Experience: 1.5
T
Tisha • review category business travellers • id
1
The employees of this hotel tried to rob us!
Cons:

The employees of this hotel tried to rob us! When making the booking, I noted that we would arrive late, at about 9 pm. When we arrived at this hotel, it was 10 pm and there were no employees at all. We tried to call the administrator, the owner, but we couldn’t. Thank God, a couple of rooms in the hotel were simply unlocked and we checked in ourselves. Then we discovered that the water was turned off and we couldn’t take a shower or flush the toilet. And in the morning I discovered that my new sandals that I had left on the porch were missing. After 20 minutes of searching, the administrator (who showed up in the morning) first said that she hadn’t seen them, then that the dog had taken the sandals, and then she took them out saying that she had taken them to wash, although it was obvious that no one had washed the sandals and had no intention of doing so. Despite the fact that two nights had been paid for, we didn’t stay the second night and left this place as soon as possible.

2025-03-02 • via Nuitee
B
Bagus • family with young children • id
9
Superb
2024-12-24 • via Nuitee
B
Bagus • family with young children • id
9
Superb
2024-12-22 • via Nuitee
B
Bagus • family with young children • id
9
Superb
2024-12-22 • via Nuitee
D
David • review category business travellers • gb
8
Lovely
2024-11-27 • via Nuitee