Children allowed
Pets allowed

Facilities

Express check-out
Luggage storage
Express check-in/check-out
Designated smoking area
Elevator
Express check-out
Express check-in
Wheelchair accessible parking
Self parking (surcharge)
Secured parking
See all facilities

Review Highlights

Pros:
Great place
Always good staying here
Cons:
I despise the check in process
Will not return your deposit
Very hard to find taxi
Old room with horrible smell

Categories

Cleanliness
4.06
Moldy smell and issues with room, indicating poor cleanliness.
Service
7.53
Standard service quality for this hotel tier despite some issues.
Location
5.07
Difficult to find taxi and unhelpful guards, impacting overall location experience.
Room Quality
4.02
Room is old with a horrible smell, indicating poor room quality.
Amenities
8.55
Standard quality for this hotel tier, no specific comments on amenities.
Value for Money
8.01
Mixed feelings about deposit return, indicating moderate value.
Food and Beverage
8.56
Standard quality for this hotel tier, no specific comments on food.
Overall Experience
7.03
Overall experience affected by check-in process and smell in room.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:26

Property Description

Luxurious Accommodations
Indulge in one of our 100 individually decorated guestrooms with fireplaces and Smart televisions. Relax with premium bedding and private balconies.
Convenient Amenities
Enjoy express check-in/out, dry cleaning services, and self-parking. Stay connected with complimentary wireless internet and digital programming.
Central Location
Explore nearby attractions such as Greenbelt Shopping Mall and Power Plant Mall. The airport is just a short drive away for your convenience.

To book your luxurious stay in the heart of Makati, choose The Gramercy Residences Makati Manila!

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets welcome

  • Pets

    Pet max weight (per pet) in kg is 10

  • Smoking

    Smoking permitted

See all policies

Location

Guest Reviews

6.6
Based on 65 reviews
Cleanliness: 4.06
Service: 7.53
Location: 5.07
Room Quality: 4.02
Amenities: 8.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 7.03
M
Maria • family
6
Pros:

The unit need to be updgraded. Cleanliness is failed. The bed mattress is kinda old and room is dusty. Sorry but it is not worth it from what we have paid for. It is very disappointing .

2025-10-05 • via Nuitee
E
Eugene Myron
10
Pros:

Great place

2025-09-05 • via Nuitee
E
Eugene Myron
10
Pros:

Always good staying here

2025-09-05 • via Nuitee
S
Stewart
6
Pros:

I despise the check in process.

2025-08-26 • via Nuitee
N
Noemi • family
6
Pros:

Room is adequate. But they will not return your deposit back so be wary.

2025-08-26 • via Nuitee
S
Stewart • friends
6
Pros:

Very hard to find taxi... guards not very helpful

2025-08-11 • via Nuitee
E
ELVIS • family
2
Pros:

Room is old and horrible smell did not sleep there and left early to airport, moldy smell and nothing works …

2025-08-09 • via Nuitee
S
Stewart • partner
6
Pros:


I did NOT like thereis no safety deposit box in the room. This is a disgrace.

2025-08-02 • via Nuitee
E
Eugene Myron
10
Pros:

Great host abd always a pleasure staying here for long stays.

2025-07-16 • via Nuitee
R
robert • partner
10
Pros:

This was the second time I've stayed at the Gramercy very friendly staff from and very secure and close to the Century Mall and many other shopping venues and also the night life my girlfriend loves the filling station restaurant the most will be back there again.

2025-07-05 • via Nuitee
E
Eugene Myron
10
Pros:

Fantastic service as always

2025-06-19 • via Nuitee
M
Marietta
6
Pros:

We stayed in this apartment as a hub only;
Pros: (1) The Gramercy building is quiet and safe. (2) The security guards are alert, helpful, protective and polite (3) dining, coffee shops, mall, banks , etc are close by: safe to walk (4) great location
Cons: (1) standard one key / one access card and all other unnecessary rules (2) no extra towel, zero wash clothes, zero paper towel, zero kitchen towel, water down shampoo and conditioner, no bath soap, not enough supply of toilet paper (3) cheap mattress: 1 mattress even sinking (4) apartment not well maintained.

2025-06-15 • via Nuitee
R
robert
10
Pros:

All staff were friendly and very helpful

2025-06-05 • via Nuitee
P
Patrick
2
Pros:

The room I book was not what I got when I I get there and they refused to change it. I was not the only guest the happen to, my room was more than two hundred dollar less than what I paid for and GOTOPHI host refused to talk to me.

2025-04-18 • via Nuitee
E
emilyn safroniuk
4
Pros:

The area is ok close to Century Mall. The communication was poor. I tried to communicate with them a week before my stay and didn’t get much answers. The checking in process was tedious and overbearing. There were cockroaches everywhere. When I transferred to a studio room after my roommate left the ac was leaking and spit out ice hence the terrible flooring by the sliding doors. Spa was great and so was the pool and the other staff but the way it is managed is a bit much. Save yourselves the pain of this and go to a hotel.

2025-03-10 • via Nuitee
O
Oscar
10
Pros:

Security was very nice and hardworking

2025-02-28 • via Nuitee
H
Hazelyn • family
4
Pros:

Property is old, furnitures are old. Card access is very inconvenient. I got 2 br 4 days stay. Theres couple of my relatives that stayed with me and I had to assist them every time they need to get something downstairs due to the card access limit that i cant even go out and leave my family in the room for 4 days. Plus they dont have room service nor extra towels provided. I had only 4 towels for my whole 4 days stay. Ive never been able to contact my host the whole time. No assistance at all. I checked in at the other building across the street and it was way way better and cheaper.

2025-02-23 • via Nuitee
E
Eugene Myron
10
Pros:

Always a pleasure staying here

2025-02-16 • via Nuitee
I
Itay
4
Pros:

I got a 💩 apartment!! Nothing like in the pictures on Expedia!!

I don’t recommend that place at all!

Expedia should send a person to check that place and take them out from the directory!!!

2025-01-30 • via Nuitee
R
Roselle • family
10
Pros:

Hard to get parking

2025-01-28 • via Nuitee