Edgewater Hotel and Conference Center

Hotels
8.1 (919 reviews)
402 River Road , Gatlinburg , US
+1 (865) 436-4151
[email protected]

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Paid
Children allowed

Facilities

Indoor/outdoor pool
Free WiFi
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location (walking distance to attractions)
Strong breakfast offerings
Pools and hot tubs
Friendly, accommodating front-desk staff
Clean property noted by multiple guests
Cons:
Paid and tight parking/garage issues
Beds often described as firm/uncomfortable or too high
Occasional room cleanliness problems (dirty floors, must-change linens)
Slow hot water/dated shower heads in some rooms
Some housekeeping professionalism concerns

Categories

Cleanliness
7.4
Mixed reports: several guests praised how clean the property generally was, but a few guests reported dirty floors, bedcovers that smelled and required replacement, and plumbing/drain issues in one room.
Service
8.4
Mostly positive front-desk experiences (friendly, accommodating staff noted repeatedly); some negative notes about housekeeping professionalism from a few guests.
Location
9.2
Consistently praised as very close to town and within walking distance of attractions; many guests highlighted the excellent, convenient location.
Room Quality
7
Frequent comments about firm/high/uncomfortable beds, some issues with slow hot water, shower heads needing updates and occasional noisy AC — overall rooms acceptable but with notable drawbacks.
Amenities
8.3
Pools, hot tubs and on-site conveniences (elevator from garage, parking garage access) were appreciated; parking logistics (tight spaces, paid parking) detracted from the amenity experience.
Value for Money
7.5
Several guests called it a great/value-for-money stay and noted reasonable pricing, though paid parking and some room issues reduced perceived value for some visitors.
Food and Beverage
8.9
Breakfast received strong praise (varied choices, well-liked items); on-site breakfast considered a definite plus by many guests.
Overall Experience
8.1
Generally positive overall: many guests said they'd stay again and enjoyed the location, breakfast and pools; parking constraints and bed comfort issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Right on the banks of the Little Pigeon River in downtown Gatlinburg, the Edgewater Hotel puts you at the heart of it all, walking distance from the Great Smoky Mountains National Park and the Gatlinburg Strip. The eight-story hotel has 205 rooms, each with a private balcony overlooking the river or the Smoky Mountains.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. An extra bed for children 3+ years costs 20 USD per night. A cot for children up to 2 years costs 20 USD per night.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    A parking garage is available.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.1
Based on 919 reviews
Cleanliness: 7.4
Service: 8.4
Location: 9.2
Room Quality: 7
Amenities: 8.3
Value for Money: 7.5
Food and Beverage: 8.9
Overall Experience: 8.1
K
Kandis • couple • us
10
Location and great facilities
Pros:

Location and the ease of checking in and parking. The hot tub and the pools. The elevator from the parking garage to the room. P2 is the perfect floor for parking. The breakfast was amazing! Gravy Biscuit,sausage,eggs, waffles and pancakes you have plenty of choices even cereal. We will definitely stay again.

Cons:

Nothing!

2026-10-31 • via Nuitee
D
Danielle • solo_traveller • us
10
Front desk staff was very accommodating and super friendly.
Pros:

Very clean and well kept.

Cons:

Great location.

2026-10-30 • via Nuitee
D
Dennis • family_with_children • us
6
Great location/Uncomfortable bed
Pros:

Location

Cons:

The bed was not comfortable. I will choose a different location next time I am in Gatlinburg because of this.

2026-10-29 • via Nuitee
L
Lisa • family_with_children • us
9
2026-10-29 • via Nuitee
L
Lauren • couple • us
10
2026-10-29 • via Nuitee
L
Larry • family_with_children • us
8
2026-10-28 • via Nuitee
D
Daljeet Juneja • family_with_children • ca
10
Comfortable hotel.
Pros:

Excellent location .
Every thing you need was waking distance .
I will stay again in my next visit to Gatlinburg.

Cons:

Entrance to the hotel was quite confusing.

2026-10-28 • via Nuitee
P
Peraza • family_with_children • us
10
Pros:

Me encantó la ubicación, la habitación, la amabilidad de la recepcionista, la piscina etc todo estuvo super bien

Cons:

Todo perfecto

2026-10-28 • via Nuitee
A
Alicia • family_with_children • us
8
Pros:

We always love the pool and hot tubs. Breakfast is great and so is the location.

Cons:

Beds aren’t very comfy

2026-10-28 • via Nuitee
K
Kensey • solo_traveller • us
10
It was perfect! The rooms are nice and it’s great to have such a good breakfast onsite.
Pros:

How close it is to town

2026-10-27 • via Nuitee
D
Dawn • couple • us
10
2026-10-27 • via Nuitee
R
Russell • couple • us
10
2026-10-27 • via Nuitee
T
Tonya • family_with_children • us
8
Great place to stay
Pros:

I loved the location, the cleanliness, the parking garage, and how friendly the staff was..

Cons:

The beds were a little hard but not awful and the shower heads could be up dated. But over all was a wonderful place to stay

2026-10-26 • via Nuitee
M
Marshal • couple • us
10
2026-10-26 • via Nuitee
J
Jayla • couple • us
8
2026-10-26 • via Nuitee
L
Laila Maria Adelaide • family_with_children • gb
7
2026-10-26 • via Nuitee
J
Joshua • couple • us
8
Great location, clean rooms and the staff was friendly and helpful.
Pros:

Great location, clean rooms, great staff.

Cons:

Parking garage was TIGHT. Bed was very firm.

2026-10-26 • via Nuitee
J
Jody Francis • family_with_children • us
8
Pros:

Loved the location was amazing! The front desk ladies were amazing very polite and professional.

Cons:

I didn't like the fact the beds were so high and so uncomfortable. Our room was not very clean. The floors were dirty and the bed covers smelled like they were reused. We had to have them changed and a full clean the next morning. The sink in the bathroom didn't drain properly.
The housekeeping staff were not very friendly. A couple of them were in the elevator with us a couple times and complained about previous guests that had just checked out that day. Very unprofessional in my opinion. I also clean for a living that's why I gave them a bit of grace but to hear it two days in a row is not okay. Having to also pay for parking was a bit dumb. I paid $32 and something for parking for two days. But they took $40 out of my account. Didn't understand that.

2026-10-26 • via Nuitee
M
Marshal • extended_group • us
9
Very relaxing trip
Pros:

Close to activities

Cons:

Pay parking for guests
Long time to get hot water in the shower

2026-10-26 • via Nuitee
W
WILSON • family_with_children • us
7
Location and cost were great. Parking is a problem.
Pros:

Free breakfast. location was good.

Cons:

The parking was absolutely terrible.

2026-10-26 • via Nuitee