Edgewater Hotel and Conference Center

Hotels
8.2 (724 reviews)
402 River Road , Gatlinburg , us

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean, well-maintained rooms
Friendly staff
Great location near attractions
Cons:
Issues with room cleanliness
High parking fees
Problems with amenities like elevators and water pressure

Categories

Cleanliness
7.53
Several reviews mentioned cleanliness issues, including bugs found in the room. Needs improvement.
Service
9
The majority of reviews praised the staff for their friendliness and overall service quality.
Location
8.54
Numerous reviews highlighted the great location close to attractions, though parking was a concern.
Room Quality
7.99
While some enjoyed their rooms, issues like low water pressure were noted.
Amenities
8.02
Amenities such as the parking situation and outdated pools were criticized.
Value for Money
7.48
Guests expressed dissatisfaction with the parking fees, which impacted perceived value.
Food and Beverage
8.53
Positive comments were made about breakfast, though overcrowding was an issue during busy times.
Overall Experience
8.5
Overall, guests enjoyed their stay despite some significant complaints with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:27

Property Description

Inviting Accommodations
The Edgewater Hotel and Conference Center in Gatlinburg, Tennessee, boasts comfortable rooms equipped with modern amenities like a flat-screen TV, microwave, and refrigerator. Guests can also enjoy scenic views from their private balcony.

Relaxation and Recreation
Unwind in the half-outdoor, half-indoor pool or soothe your muscles in the hot tub at this hotel. Stay active at the fitness center or explore the nearby Great Smoky Mountains.

Convenient Location
Situated just minutes away from popular attractions like Ripley's Aquarium and the Space Needle, this hotel offers easy access to the best of Gatlinburg. Book your stay now and make unforgettable memories at the Edgewater Hotel and Conference Center.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 724 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 8.53
Overall Experience: 8.5
S
Sherwon • couple • us
10
2026-07-25 • via Nuitee
J
Jennifer • extended_group • us
10
Would definitely stay here again.
Pros:

Close to shops, food and entertainment.

Cons:

Didn’t like having to pay for parking.

2026-07-25 • via Nuitee
L
Lisa • family_with_children • us
6
Only once
Pros:

Location

Cons:

The back of the building is filthy. When you look out the windows on the backside I had to get transferred to a different room with a better view which you definitely pay more for, but luckily they were nice enough not to charge me for moving me, but I was right above the dumpsters and I also found out that a little seven year-old girl fell off the balcony on the sixth floor and die along with other people that had mysteriously died in a fire in the garage and they give haunted tours on the street below the hotel because the hotel was supposed to be haunted and me and my son kept hearing somebody trying to get in the door so I probably will not be going back there

2026-07-24 • via Nuitee
D
Deja • couple • us
10
2026-07-24 • via Nuitee
L
Liudmila • family_with_children • us
10
2026-07-24 • via Nuitee
S
Serita • couple • us
8
Great location!!
Pros:

It was a great location!!

Cons:

I was given a handicapped room, but not sure why, it was not requested. Toilet was very low sitting so was not ideal.

2026-07-23 • via Nuitee
F
Frank • solo_traveller • us
7
Pros:

Proximity to town. Stay was overall ok.

Cons:

Slow elevators, noise

2026-07-23 • via Nuitee
G
Gina • extended_group • us
8
Cons:

bed was not comfortable, patio furniture was not comfortable and worn, Was disappointed that the mountain side was disappointing, was expecting to see a view of the mountains. Unfamilar with the area so I wasnt thinking the mountain SIDE you wouldnt have a view just trees. That needs to be more clear, I would have picked citi side if this was clearer. Definitely was dated but loved having the garage right below, nice to keep the bikes dry. All in all a great stay. Oh yeah need more pool seating/lounges.

2026-07-22 • via Nuitee
R
Robert • couple • us
6
Location was pleasant, staff were very nice, room was clean, nice to have breakfast in the morning, but the bed & pi
Pros:

Away from crowds

Cons:

The bed & pillows were very uncomfortable

2026-07-22 • via Nuitee
S
Steve • extended_group • us
7
Pros:

Everyone friendly and accommodating

Cons:

Beds were awful, hard and sheets felt like sandpaper.

2026-07-21 • via Nuitee
T
Tessier • couple • us
8
2026-07-20 • via Nuitee
D
Donay • solo_traveller • us
10
Pros:

Friendly

Cons:

N/A

2026-07-20 • via Nuitee
T
Tara • family_with_children • us
8
Pros:

Great location

2026-07-20 • via Nuitee
G
Guy • solo_traveller • us
8
Overall, wonderful stay, staff, and room.
Pros:

It was in the center of every place we visited while in Gatlinburg

Cons:

Parking was narrow but availability was good. No smart TV to stream device and toilet seat was too low. But nice room.

2026-07-20 • via Nuitee
J
Jeff • solo_traveller • us
8
2026-07-20 • via Nuitee
C
Christian • solo_traveller • us
3
$444 FOR TWO NIGHTS AND IT MADE A SUPER 8 LOOK LIKE LUXURY, WASTE OF MONEY
Pros:

The staff were pleasant and the breakfast was pretty nice. The view from our room was beautiful but be careful because the other side of the hotel is just looking at overgrowth and dumpsters/parking.

Cons:

Small hairs found throughout the room. Warped/crumbling cheap office ceiling tiles in the bathroom. Tiles coming off wall in bathroom with black mold behind it. Shower head and toilet hookups looking like they were going to come out the wall. I dont think the carpets been replaced in well over 20 years. I wasnt very comfortable being barefoot in my own room. Pool was ATROCIOUS. Ivy growing out the walls. Horrible patchwork in caulking. Water felt icky despite the chlorine being bad enough to burn your eyes the moment you entered the area. One of the hot tubs was literally CRUMBLING so bad I at first thought someone had somehow put sand in it. Then later realize that the pool was leaking INTO THE PARKING GARAGE A FLOOR BELOW so its structurally TERRIFYING. Pot holes so bad upon pulling in you could easily bend a rim. The parking garage barely fits a normal sedan. THIS PLACE NEEDS HELP

2026-07-19 • via Nuitee
S
Shannon • couple • us
7
2026-07-18 • via Nuitee
A
Aviram • family_with_children • il
2
Pros:

מיקום ואנשים נחמדים

Cons:

לכלוך מטורף חדרים ומעליות מסריחות

2026-07-18 • via Nuitee
M
Michelle • family_with_children • us
6
2026-07-17 • via Nuitee
J
Jason • solo_traveller • us
10
Pros:

Peaceful and far enough away but still close enough to everything

2026-07-17 • via Nuitee