Edgewater Hotel and Conference Center

Hotels
8.2 (368 reviews)
402 River Road , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean, well-maintained rooms
Friendly staff
Great location near attractions
Cons:
Issues with room cleanliness
High parking fees
Problems with amenities like elevators and water pressure

Categories

Cleanliness
7.53
Several reviews mentioned cleanliness issues, including bugs found in the room. Needs improvement.
Service
9
The majority of reviews praised the staff for their friendliness and overall service quality.
Location
8.54
Numerous reviews highlighted the great location close to attractions, though parking was a concern.
Room Quality
7.99
While some enjoyed their rooms, issues like low water pressure were noted.
Amenities
8.02
Amenities such as the parking situation and outdated pools were criticized.
Value for Money
7.48
Guests expressed dissatisfaction with the parking fees, which impacted perceived value.
Food and Beverage
8.53
Positive comments were made about breakfast, though overcrowding was an issue during busy times.
Overall Experience
8.5
Overall, guests enjoyed their stay despite some significant complaints with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:27

Property Description

Inviting Accommodations
The Edgewater Hotel and Conference Center in Gatlinburg, Tennessee, boasts comfortable rooms equipped with modern amenities like a flat-screen TV, microwave, and refrigerator. Guests can also enjoy scenic views from their private balcony.

Relaxation and Recreation
Unwind in the half-outdoor, half-indoor pool or soothe your muscles in the hot tub at this hotel. Stay active at the fitness center or explore the nearby Great Smoky Mountains.

Convenient Location
Situated just minutes away from popular attractions like Ripley's Aquarium and the Space Needle, this hotel offers easy access to the best of Gatlinburg. Book your stay now and make unforgettable memories at the Edgewater Hotel and Conference Center.

Important information:

Our Pool, hot tub and fire pit area will be closed beginning January 12, 2026 until further noticeGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 368 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 8.53
Overall Experience: 8.5
G
Ginger • family_with_children • us
7
Short get away
Pros:

Location, view and breakfast

Cons:

Paying to park 🤪🤪🤪 I hope that money the guest are paying goes to reconstruct a new parking deck. That one's seen it's better days...

2026-03-14 • via Nuitee
J
Jason • family_with_children • us
10
Pros:

Clean room, comfortable bed, easy elevator access, great free breakfast, walking distance to everything on the strip in Gatlinburg.

Cons:

That I had to pay to park after I paid to stay.

2026-03-14 • via Nuitee
H
Hundley • couple • us
9
The hotel more than met my needs for a short getaway.
Pros:

Convenient location, quiet and clean.

Cons:

I had to pay for parking.

2026-03-13 • via Nuitee
E
Edgard • solo_traveller • us
6
Пойдет))
Pros:

Расположение

Cons:

Завтраки все хуже и хуже в сша

2026-03-12 • via Nuitee
M
Masataka • family_with_children • jp
10
Pros:

Location. Besides, the price was pretty reasonable.

2026-03-11 • via Nuitee
N
Naomi • extended_group • us
10
2026-03-11 • via Nuitee
A
Alexus • family_with_children • us
10
2026-03-11 • via Nuitee
A
Alexus • family_with_children • us
10
2026-03-11 • via Nuitee
K
Katherine • family_with_children • us
9
Pros:

I love the location and great breakfast. Coffee 24/7 and the staff was friendly

Cons:

I was looking forward to the pool and hot tub and fire pit but they were all closed. Hopefully it will be open next trip there

2026-03-10 • via Nuitee
N
Newcomb • couple • us
8
2026-03-10 • via Nuitee
S
Steven • couple • us
9
2026-03-09 • via Nuitee
P
plummer • family_with_children • us
10
Great stay
Pros:

Always love it

2026-03-09 • via Nuitee
W
Williamson • family_with_children • us
10
Pros:

Next to the strip

Cons:

Nothing

2026-03-08 • via Nuitee
D
Dawn • couple • us
7
2026-03-08 • via Nuitee
S
Sam • family_with_children • us
9
Would stay there again
Pros:

Location and price.

Cons:

The hotel is on the older side, but they keep it clean.

2026-03-07 • via Nuitee
B
Bradford • family_with_children • us
10
2026-03-07 • via Nuitee
M
Matthew • extended_group • us
8
2026-03-05 • via Nuitee
S
SHEMIKA • extended_group • us
8
Pros:

Location was perfect

Cons:

Had to pay almost $50 to park at the hotel for 3 days

2026-03-04 • via Nuitee
K
Kenna • couple • us
5
The the outdated facilities the cost is too high
Pros:

Location

Cons:

Outdated esp for the price! The pool was closed and we didn’t know anything about it. The elevators were disgusting the entire weekend! The smell from breakfast lingered all day.

2026-03-02 • via Nuitee
R
rebekah • family_with_children • us
10
2026-03-02 • via Nuitee