Hangzhou Junsun Luxury Hotel

Hotels
8.7 (2 reviews)
No.1188 Lin Ding Road, Shangcheng District , Hangzhou , cn

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
On-site restaurant (noted as a positive)
Cons:
Air conditioning did not work; room was hot and uncomfortable
Gym and pool were closed without clear explanation
No English-speaking staff available
Initial excessive deposit charged at check-in
Service and management below expected 5-star standard

Categories

Cleanliness
10
Standard quality for this hotel tier (not mentioned in the review).
Service
8
Significant service issues noted: no English-speaking staff and an initially excessive deposit at check-in caused major frustration; staff eventually resolved issues, which moderates the score.
Location
10
Standard quality for this hotel tier (not mentioned in the review).
Room Quality
7.6
Air conditioning did not work, making the room hot and uncomfortable despite otherwise acceptable room condition.
Amenities
7.6
Gym and pool were closed with no clear explanation, reducing available amenities and guest satisfaction.
Value for Money
7.8
Expensive on-site restaurant and the deposit/check-in difficulties lowered perceived value versus expectations for a 5-star property.
Food and Beverage
10
On-site restaurant exists and is noted as a (costly) positive; no negative comments on food quality in the review.
Overall Experience
8.6
Overall disappointing for a 5-star international hotel due to management, language barriers, and facility closures, though some positive elements kept the score from being much lower.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-16 18:01

Property Description

Luxurious Accommodation and Convenient Location

Hangzhou Junsun Luxury Hotel offers a luxurious stay just 11 km from Hangzhou East Railway Station. Guests can enjoy top-notch amenities including a fitness centre, free private parking, and a restaurant. The property also features a concierge service, luggage storage, and free WiFi throughout.

Comfort and Convenience

Each air-conditioned room is well-equipped with modern facilities such as a wardrobe, kettle, fridge, minibar, safety deposit box, TV, and a private bathroom with a shower. Guests can expect ultimate comfort with bed linen and towels provided in every room.

Relaxation and Recreation

Guests can unwind at the indoor pool or explore nearby attractions like Wushan Square and Lingyin Temple. With Hangzhou Xiaoshan International Airport just 36 km away, Hangzhou Junsun Luxury Hotel is the perfect choice for your next stay.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 2 reviews
Cleanliness: 10
Service: 8
Location: 10
Room Quality: 7.6
Amenities: 7.6
Value for Money: 7.8
Food and Beverage: 10
Overall Experience: 8.6
P
Pedro • solo_traveller • br
1
Sem ar condicionado, sem academia e sem um única pessoa que falasse inglês.
Pros:

Tem restaurante caro no hotel.

Cons:

Very disappointing experience for a so-called 5-star international hotel.
The three main issues were: the air conditioning did not work, the gym and the pool were closed — with no visible maintenance or proper explanation and no one could speak english.

The air conditioning situation was honestly absurd. I was told that it “could not be turned on at this time of year,” and the only solution offered was a fan. During my stay, Hangzhou was around 25–30°C during the day, and my room got direct sun for hours, so every time I came back it was extremely hot, stuffy, and uncomfortable.

Another major issue was the complete lack of English-speaking staff. This was especially unacceptable because I was there for an international conference, and many foreign guests were also staying at the hotel. For a hotel that presents itself as international and supposedly 5-star, having no one able to communicate in English is simply not acceptable. I had to handle everything through a phone translator, including complaints and check-in issues. When I asked about this, I was told that the only English-speaking employee was on vacation, which is honestly not a serious excuse.

To make matters worse, at check-in they initially tried to charge me a 3,000 RMB deposit, which was outrageous since my entire stay did not even cost that much. I had to argue about it — again, through a translator app — before they finally dropped it.

Overall, the hotel was far below expectations, poorly managed, and absolutely not at the level of service or comfort expected from a 5-star property.

2026-04-04 • via Nuitee
F
Fosco • review category business travellers • it
8
Good place - Bel posto
Pros:

All, everything was good - Tutto bene

Cons:

Nothing to dislike - Niente di cui lamentarsi

2024-06-03 • via Nuitee