Mercure Ponta Delgada Azores

Hotels
•
Mercure
9.3 (318 reviews)
Rua Machado dos Santos 82 , Ponta Delgada , pt

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Coffee quality could be improved
Parking may be limited in peak season

Categories

Cleanliness
9.28
Very clean and well-maintained hotel with friendly staff.
Service
9.75
Staff is very helpful, professional, and attentive.
Location
9.79
Fantastic location in the city center, ideal for exploring.
Room Quality
9.24
Rooms are comfortable, new, and well-equipped.
Amenities
9.27
Great amenities including a spa, pools, and wellness facilities.
Value for Money
9.23
Very good value considering the quality of services and facilities.
Food and Beverage
8.28
Breakfast offerings are good, but some items like the coffee need improvement.
Overall Experience
9.55
An excellent hotel experience overall with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 08:54

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with modern amenities and a private bathroom. Each room is furnished with a comfortable desk and a safety deposit box for your convenience.

Relaxation and Recreation
Enjoy a year-round outdoor pool, indoor pool, sauna, and hammam for ultimate relaxation. The hotel also offers a shared lounge for guests to unwind in.

Convenient Services
Start your day with a delicious buffet or continental breakfast. Benefit from 24/7 multilingual reception staff, providing guidance in German, English, Spanish, and French. Take advantage of available bike and car hire services for exploring the beautiful surrounding area.

Experience luxury and comfort at Mercure Ponta Delgada Azores!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 318 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 9.27
Value for Money: 9.23
Food and Beverage: 8.28
Overall Experience: 9.55
A
Anne2308 • solo_traveller • ca
10
2026-05-08 • via Nuitee
M
Maria do Céu Arsénio • couple • pt
10
Excelente hotel com localização no centro com boas infraestruturas e um excelente pequeno almoço
Pros:

Localização excelente. No centro da cidade.
Hotel muito bom.
Pequeno almoço com produtos de qualidade. Muito bom.

2026-05-05 • via Nuitee
K
Katharina • couple • de
7
Not worth the money
Pros:

Option for take away breakfast, cleanliness, very new & modern facilities, big bathroom & comfortable beds. Pretty quiet except other guests and their kids at midnight.

Cons:

Spa not fully accessible, vegetarian breakfast not possible, horrible coffee, service ok but not what we expected considering the amount of money we spent.

2026-05-03 • via Nuitee
F
Fernando • couple • cv
10
Maravilhosa
Pros:

Limpeza, organização

Cons:

Gostei de tudo

2026-05-03 • via Nuitee
J
Jorge • solo_traveller • pt
10
2026-05-03 • via Nuitee
T
Tatjana • solo_traveller • ch
9
Pros:

Lage

2026-05-02 • via Nuitee
N
Nastja • couple • it
10
2026-05-02 • via Nuitee
K
Kirsten • solo_traveller • de
9
2026-05-02 • via Nuitee
P
pedro • couple • pt
7
Boa localização, péssimo serviço
Pros:

Localização

Cons:

Os funcionários da recepção: foram prestáveis e disponíveis mas sem revelarem grande entusiasmo
Os funcionários do bar / restauração : péssimo serviço - limitavam - se a substituir os recipientes de comida , falta de educação ( nem cumprimentavam os hóspedes !!! ) não havia nenhum tipo de controle !! ( dava a impresso que mesmo um não hóspede do hotel podia entrar , comer e sair ..).
O chuveiro não estava em muito bom estado
Se era um quarto duplo podiam disponibilizar mais 1 cadeira !!

2026-05-02 • via Nuitee
J
Joyce • solo_traveller • pt
10
2026-05-01 • via Nuitee
C
Cristina • family_with_children • pt
10
Pros:

Hotel muito confortável, limpo e acolhedor.
Pequeno-almoço muito bom e funcionários muito disponíveis e simpáticos.
E óptima localização também.

2026-05-01 • via Nuitee
R
Ronaldo • solo_traveller • pt
8
2026-04-30 • via Nuitee
R
Rita • family_with_children • pt
9
2026-04-29 • via Nuitee
R
Ruth • couple • ch
10
2026-04-29 • via Nuitee
M
Mathias • solo_traveller • ch
10
Tolles Hotel im Stadtzentrum
Pros:

Schönes Hotel an zentraler Lage. Tolles Frühstück, kleine Wellnessanlage. Komfortable Zimmer.

Cons:

-

2026-04-29 • via Nuitee
P
Paulo • solo_traveller • pt
7
Pros:

Quartos

Cons:

Sauna avariada

2026-04-29 • via Nuitee
P
Paulo • solo_traveller • pt
7
Pros:

Quarto e mini spa

2026-04-29 • via Nuitee
S
Sara • solo_traveller • se
10
2026-04-27 • via Nuitee
G
Goulley • solo_traveller • fr
9
Séjour parfait
Pros:

Tout. Le personnel, la chambre, le lit en premier, le petit dej top, le parking, la propreté, l'emplacement, le système de tv très complet. Les équipements. Je recommande fortement.

Cons:

Au printemps, fenêtre fermée, le bruit des compresseurs dans le local du bas n'étaient pas gênants, cependant en été, porte fenêtre ouverte ce serait sans doute un peu gênant pour cette chambre.

2026-04-27 • via Nuitee
I
Igor • solo_traveller • ee
9
2026-04-25 • via Nuitee