Mercure Ponta Delgada Azores

Hotels
•
Mercure
9.3 (407 reviews)
Rua Machado dos Santos 82 , Ponta Delgada , pt

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Coffee quality could be improved
Parking may be limited in peak season

Categories

Cleanliness
9.28
Very clean and well-maintained hotel with friendly staff.
Service
9.75
Staff is very helpful, professional, and attentive.
Location
9.79
Fantastic location in the city center, ideal for exploring.
Room Quality
9.24
Rooms are comfortable, new, and well-equipped.
Amenities
9.27
Great amenities including a spa, pools, and wellness facilities.
Value for Money
9.23
Very good value considering the quality of services and facilities.
Food and Beverage
8.28
Breakfast offerings are good, but some items like the coffee need improvement.
Overall Experience
9.55
An excellent hotel experience overall with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 08:54

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with modern amenities and a private bathroom. Each room is furnished with a comfortable desk and a safety deposit box for your convenience.

Relaxation and Recreation
Enjoy a year-round outdoor pool, indoor pool, sauna, and hammam for ultimate relaxation. The hotel also offers a shared lounge for guests to unwind in.

Convenient Services
Start your day with a delicious buffet or continental breakfast. Benefit from 24/7 multilingual reception staff, providing guidance in German, English, Spanish, and French. Take advantage of available bike and car hire services for exploring the beautiful surrounding area.

Experience luxury and comfort at Mercure Ponta Delgada Azores!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 407 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 9.27
Value for Money: 9.23
Food and Beverage: 8.28
Overall Experience: 9.55
W
wendy • couple • ca
10
Pros:

Delicious breakfast, lots of choices. Rooms all have a balcony and a lovely view. Right in the center of town, but not noisy.

2026-06-06 • via Nuitee
G
Ger • couple • ie
9
Excellent new hotel.
Pros:

Amazing service! Super pool and lounging areas. You just need the weather!! Super clean.

2026-06-06 • via Nuitee
A
Aditya • couple • us
8
Comfortable stay and efficient staff
Pros:

Good location clean rooms spacious and efficient staff

Cons:

Access to the room from the elevators

2026-06-05 • via Nuitee
A
Africa • couple • es
9
2026-06-05 • via Nuitee
N
Natan • solo_traveller • il
10
2026-06-05 • via Nuitee
W
Werner • solo_traveller • ch
8
Pros:

Sehr gutes Frühstück, freundliches Personal. Wir durften sogar das Zimmer gegen ein Zimmer mit Balkon tauschen.

Cons:

Nicht alle Zimmer haben einen Balkon, einzelne Zimmer liegen zur Strassenseite.

2026-06-04 • via Nuitee
M
Maria Grazia • couple • it
10
Ottimo
Pros:

Personale accogliente, struttura ottima. Posizione eccellente. Parcheggio gratuito.

2026-06-04 • via Nuitee
L
Liisa • couple • be
10
Pros:

Excellent breakfast, beautiful clean facilities, quiet and comfortable rooms, comfy bed.. good spa.

2026-06-03 • via Nuitee
C
Catherine • couple • fr
6
Sans interet
Pros:

L’emplacement et la literie tres confortable
Une mention particuliere pour Carolina du restaurant qui a ete tres professionnelle et agreable

Cons:

Petut dejeuner mediocre

2026-06-03 • via Nuitee
A
András • solo_traveller • hu
10
Pros:

Modern, tiszta szálloda Ponta Delgada központjában

2026-06-03 • via Nuitee
D
Dmitry • family_with_children • gb
10
excellent
Pros:

The hotel staff was very helpful. Room was modern and clean. Great meals in the restaurant: breakfast, lunch and dinner were excellent. Special thanks to Beatriz at the reception helping us out during our 3 day attempt during bad weather conditions to fly home after holidays.

2026-06-02 • via Nuitee
J
Julia • couple • de
10
2026-06-02 • via Nuitee
S
Sercan • solo_traveller • tr
6
I booked this hotel I thought they have parking lots. They have but they charge for it. I am disappointed.
2026-06-01 • via Nuitee
F
Francisc • couple • ca
10
2026-06-01 • via Nuitee
C
carmen • family_with_children • lu
10
2026-05-31 • via Nuitee
D
Danielle • couple • fr
10
Bon séjour agréable et confortable
Pros:

Le confort l’aménagement l’emplacement

Cons:

Ras

2026-05-31 • via Nuitee
S
Stephanie • couple • mt
9
Excellent stay in the middle of town!
Pros:

The location is right in the centre, the hotel staff were very nice and welcoming considering we booked it just 15mins before arriving. The hotel was beautiful and so modern. We loved the breakfast too.

Cons:

I had requested double bed, but we only got 2 twin beds - it wasnt a major set back, but the receptionist told me she checked and we would be given a double bed. I didnt mention anything as after 12 hours stay at the airport all we wanted was to rest and relax.

2026-05-30 • via Nuitee
M
Michał • solo_traveller • pl
10
Pros:

Super pobyt w hotelu

Cons:

-

2026-05-30 • via Nuitee
U
Urszula • couple • pl
9
Pobyt udany. Wszystko zgodnie z oczekiwaniami.
Pros:

Hotel centralnie położony, czysty i wygodny. Świetny, uprzejmy i pomocny personel.

2026-05-29 • via Nuitee
C
Claudia • couple • ch
10
Wir durften wunderschöne Tage im Ponta Delgada verbringen.
Pros:

Sehr gute Lage. Nettes Personal. Schöne Zimmer und herrliches Frühstück.

2026-05-29 • via Nuitee