Mercure Ponta Delgada Azores

Hotels
•
Mercure
9.3 (250 reviews)
Rua Machado dos Santos 82 , Ponta Delgada , pt

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Coffee quality could be improved
Parking may be limited in peak season

Categories

Cleanliness
9.28
Very clean and well-maintained hotel with friendly staff.
Service
9.75
Staff is very helpful, professional, and attentive.
Location
9.79
Fantastic location in the city center, ideal for exploring.
Room Quality
9.24
Rooms are comfortable, new, and well-equipped.
Amenities
9.27
Great amenities including a spa, pools, and wellness facilities.
Value for Money
9.23
Very good value considering the quality of services and facilities.
Food and Beverage
8.28
Breakfast offerings are good, but some items like the coffee need improvement.
Overall Experience
9.55
An excellent hotel experience overall with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 08:54

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with modern amenities and a private bathroom. Each room is furnished with a comfortable desk and a safety deposit box for your convenience.

Relaxation and Recreation
Enjoy a year-round outdoor pool, indoor pool, sauna, and hammam for ultimate relaxation. The hotel also offers a shared lounge for guests to unwind in.

Convenient Services
Start your day with a delicious buffet or continental breakfast. Benefit from 24/7 multilingual reception staff, providing guidance in German, English, Spanish, and French. Take advantage of available bike and car hire services for exploring the beautiful surrounding area.

Experience luxury and comfort at Mercure Ponta Delgada Azores!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 250 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 9.27
Value for Money: 9.23
Food and Beverage: 8.28
Overall Experience: 9.55
J
Jose • couple • za
8
2026-03-04 • via Nuitee
D
Diana • couple • pt
10
2026-03-03 • via Nuitee
G
Ginette • couple • ca
9
Recommande fortement cet hôtel
Pros:

L’emplacement, accueil chaleureux du personnel la chambre familial un plus avec divan. Un merci particulier à Maria qui nous a recommandé le guide Pedro. La découverte de l’île avec lui a été des plus apprécié

2026-03-03 • via Nuitee
S
Sebastien • solo_traveller • fr
10
Pros:

Hotel recent très bien situé tout était très bien

2026-03-02 • via Nuitee
L
Leonor • solo_traveller • pt
10
2026-03-01 • via Nuitee
D
Diane • solo_traveller • fr
9
2026-02-28 • via Nuitee
I
IVAN • couple • kg
10
Pros:

Very good breakfast, nice SPA, free parking. Very moderate price for such a level

2026-02-28 • via Nuitee
Z
Zdeněk • couple • cz
10
Pros:

Super place, with beautiful, new, and clean rooms. The staff were excellent, and special thanks go to Maria at the reception, who was absolutely amazing. The breakfast offered a wide and delicious selection, and gluten-free pastries were no problem at all. From our side, a big thumbs up — we highly recommend it to anyone who appreciates a clean environment and friendly, helpful staff.

Cons:

For us, nothing.

2026-02-28 • via Nuitee
R
Rui • couple • pt
6
2026-02-27 • via Nuitee
S
Sara • couple • pt
9
Impecavel
Pros:

Atendimento, decoracao. Atencao pelo aniversario do meu pai. Nao será a ultima vez aqui!

2026-02-26 • via Nuitee
I
Irina Maria • couple • lu
10
2026-02-22 • via Nuitee
G
Gilles • couple • fr
10
Très beau séjour on recommande
Pros:

L’emplacement en centre-ville ou tout est accessible à pied, le calme, l’insonorisation des chambres, l’amabilité du personnel, le choix du petit déjeuner sucré salé, la literie confortable, le choix des chaînes Tv (4 chaînes Fr Arte, M6, TV5, France 24) wifi rapide, la petite piscine chauffée avec hammam et sauna, sympa après une journée de visite.
Petit parking privé gratuit, environ 12 places seulement.
À 10’ en voiture de l’aéroport.
7 nuits en février, on a vu l’hôtel principalement vide sauf le week-end, check-in vers 00h45 rapide.
Pas pu tester la piscine extérieure à cette période.
L’emplacement en centre-ville n’est pas un problème pour rayonner autour de l’île qui est petite, pas rencontré de problème de circulation

Cons:

Peut être le manque de renouvellement du choix du petit déjeuner sur une semaine.

2026-02-22 • via Nuitee
J
Joao • couple • pt
10
O melhor alojamento/estadia de Ponta Delgada.
Pros:

Tudo impecável. Desde os quartos modernos e bem decorados, o staff muito simpático e sempre disponível a ajudar. O pequeno almoço variado e delicioso. Recomendo muito e com certeza irei voltar novamente.

Cons:

Gostei de tudo.

2026-02-12 • via Nuitee
T
Teresa • solo_traveller • pt
9
Pros:

A localização é excelente. Os funcionários sempre disponíveis. Quarto muito confortável e sossegado

2026-02-12 • via Nuitee
C
Caldeira • couple • pt
10
Extraordinária
Pros:

Foi uma estadia muito agradável, desde o check in com muita simpatia, desde o bar com comidas deliciosas e um ambiente super acolhedor.

2026-02-09 • via Nuitee
B
Bárbara • couple • pt
10
Impecável
Pros:

Tudo

2026-02-09 • via Nuitee
C
Carolina • couple • pt
10
Uma estadia excelente
Pros:

Gostamos de tudo em geral

Cons:

O que menos gostamos foi da temperatura da piscina

2026-01-31 • via Nuitee
A
Amadeu • solo_traveller • pt
9
2026-01-31 • via Nuitee
I
Ingrid • solo_traveller • at
10
Es hat alles gepasst
Pros:

Sehr gepflegtes und geschmackvoll eingerichtetes Hotel im Zentrum und trotzdem ruhige Zimmer.

Cons:

—-

2026-01-30 • via Nuitee
V
Verônica • couple • pt
10
2026-01-29 • via Nuitee