Hyatt Place Shenzhen Dongmen

Hotels
•
Hyatt Place
8.7 (589 reviews)
No. 3018 Jianshe Road, Luo Hu District (Laojie MTR station - H exit turn left) , Shenzhen , cn

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Limited breakfast options
Inconsistent service quality
Lack of amenities

Categories

Cleanliness
8.34
Overall cleanliness received mixed feedback, but many noted the hotel remains clean and well-maintained.
Service
9.31
Many reviews praised staff as polite and helpful, though there were some concerns regarding professionalism.
Location
9.35
Numerous comments highlighted the hotel's excellent location near transportation and bustling areas.
Room Quality
8.8
Rooms were described as spacious and well-maintained, with some concerns about age in one review.
Amenities
7.83
Limited amenities were mentioned, particularly the lack of a swimming pool and other facilities.
Value for Money
8.79
Guests felt the hotel provided good value given its location and services, though breakfast options were limited.
Food and Beverage
7.84
Breakfast options received mixed reviews, with some noting insufficient variety and temperature issues.
Overall Experience
9.31
Most guests expressed a positive overall experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:56

Property Description

Convenient Location
Located just a 5-minute walk from Dongmen Walking Street, Hyatt Place Shenzhen offers easy access to the bustling city center and nearby attractions.

Modern Amenities
Featuring comfortable rooms with satellite TVs, free Wi-Fi, and en suite bathrooms with soft bathrobes, our hotel ensures a relaxing stay for all guests. Enjoy the convenience of a fitness center, sun terrace, and business facilities during your visit.

Culinary Delights
Indulge in a variety of Chinese and Western dishes at our on-site Gallery Kitchen. Whether you're craving local flavors or international cuisine, we have something to satisfy every palate.

Experience the perfect blend of comfort and convenience at Hyatt Place Shenzhen. Book your stay now!

Important information:

The breakfast fee for children:
- below 6 years old: Free
- 6-12 years old: 50% off
- Above 12 years old: full price

A discounted meal plan is provided for all guests.

All reservations will include breakfast for 1 person. Breakfast for extra guests is available at an additional cost per day.

According to the relevant provisions of the "Notice on the Accommodations Industry Not Providing Disposable Daily Necessities" and "Notice on Star-Rated Hotels Not Providing Disposable Daily Necessities in Guest Rooms", starting from May 28, 2020, the Shenzhen accommodations industry will no longer proactively provide disposable daily necessities. Disposable items, including: toothbrushes, combs, bath brushes, razors, nail files, and shoes.This property reserves the right to release the room after 18:00 on the day of check-in. Guests planning to arrive after this time should contact the property directly. The property's contact info can be found in the confirmation email.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.7
Based on 589 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 7.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 9.31
S
Soon Hee • couple • sg
8
2026-02-12 • via Nuitee
V
Viktoriia • solo_traveller • gb
8
2026-02-09 • via Nuitee
S
Sepideh • extended_group • au
8
Pros:

Overall, everything was good.location very good

Cons:

None

2026-02-08 • via Nuitee
S
samuel • couple • au
8
Pros:

very hard to communicate with staff if you don't speak Chinese. They will find someone to speak to you so have to be patience

2026-01-23 • via Nuitee
I
IKUO • extended_group • jp
8
Good
Pros:

静かだった

2026-01-22 • via Nuitee
Y
Yuen Yu • family_with_children • hk
9
2026-01-20 • via Nuitee
Y
Yit • extended_group • my
8
2026-01-20 • via Nuitee
S
SHAMEKA SADE • extended_group • bz
8
2026-01-20 • via Nuitee
S
Susan • couple • au
9
Perfect location
Pros:

Location was perfect. Next to the metro station and just around the corner from pedestrian street.
Staff were helpful.

Cons:

A little dated

2026-01-20 • via Nuitee
S
samuel • couple • au
9
2026-01-20 • via Nuitee
S
Sila • couple • th
10
All great.
Pros:

Back to stay in this hotel again. The location, Breakfast, Room quality, Staff. Everything is great. I will be back every time for travel to this area

Cons:

No

2026-01-20 • via Nuitee
S
Si Jie • family_with_children • au
8
2026-01-20 • via Nuitee
S
Sila • extended_group • th
10
Great location, nice and tidy.
Pros:

The hotel is in the prime location above the train station which you can connected to all the place in Shenzhen. We can walk 1 mins to Dongmen walking street which have everything you want to shopping and enjoy variety of chinses street food. Staff are really good to share you information and help you on any requested.

Cons:

The price was include only one breakfast, so we need to pay at the hotel. It should be have an option since we booked that we can pay for 2 people for one room.

2026-01-19 • via Nuitee
M
Marie • family_with_children • fr
9
Cons:

Wifi un peu faible

2026-01-19 • via Nuitee
K
kulwadee • extended_group • th
10
2026-01-18 • via Nuitee
S
Shizza • couple • pk
6
While we had an enjoyable stay at the hotel, there are a few things that if addressed will make the hotel stay even more
Pros:

Love the location! That was the most redeeming quality of the hotel! Right in the middle of the action on dongmen! Breakfast was great as well with a good variety of items especially for vegetarians and westerners.

Cons:

The doorman refused to help us with our bags when we were first checking in to the hotel. We had to drag our bags up to the lobby and then our rooms ourselves. They didn’t even provide us with a trolley even though they were available. Secondly the room was left bare. We could tell that it had been recently painted and it feels like they forgot to decorate it altogether. The walls were completely bare and made us feel like we were residing in a hostel or dorm instead of an international chain. The staff at reception was also not very helpful and the language barrier was a major issue. Also I bought sanitary napkins from the little tray at reception and they sold them to me for double the price it is available for in the supermarket!

2026-01-16 • via Nuitee
V
Venny • extended_group • au
9
2026-01-16 • via Nuitee
C
Chooi Wan • family_with_children • ca
2
One of the room has bed bugs
Pros:

Meet requirements

Cons:

Not a lot of choices

2026-01-13 • via Nuitee
W
Wong • family_with_children • hk
9
Pros:

環境清静，花洒冷熱水不能調節只出熱水

2026-01-10 • via Nuitee
C
Chiu Jin • family_with_children • sg
9
Pros:

Location. Right next to Dongmen street.

Cons:

Nil

2026-01-08 • via Nuitee