Hotel Casa Veranda Guatemala

Hotels
8.7 (1073 reviews)
12 Calle 1-24 Zona 10 , Guatemala , gt

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Good cleaning
Cons:
Inattentive staff
Limited breakfast variety
Issues with amenities

Categories

Cleanliness
8.41
The cleanliness of the room was good, but there were comments about a cleaning lady entering the room unnecessarily.
Service
9.08
Some guests noted that the staff could be more attentive and friendly.
Location
9.22
Multiple reviews highlight the very good location of the hotel, with good surroundings for walking.
Room Quality
8.67
Reviews indicated that rooms are comfortable and spacious.
Amenities
8.2
Some amenities were mentioned, but there were complaints about lack of utensils and issues with the TV and internet.
Value for Money
8.66
Mixed sentiments regarding the price versus amenities offered, with some guests feeling it doesn't justify the price.
Food and Beverage
8.51
Breakfast had limited variety, but quality was noted to be good.
Overall Experience
8.88
Overall a nice hotel with some drawbacks but memorable for its comfort and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:59

Property Description

Modern Hotel in Guatemala City

Luxurious Suites with Amenities
Indulge in our air-conditioned suites featuring wooden floors, a balcony, and a cozy living room with top-notch entertainment options. Enjoy the convenience of a minibar, safe, and work desk. The fully equipped kitchen is perfect for your culinary needs, and the private bathroom offers premium toiletries for your comfort.

Dining and Leisure Facilities
Savor delicious meals at our on-site restaurant or unwind with a refreshing drink at the bar. Stay active at our gym with massage services available. Our 24-hour reception ensures your needs are always met, and our tour desk can assist with car rentals and currency exchange. Benefit from our concierge service for a seamless stay.

Book your stay at Hotel Guatemala Casa Veranda for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Public parking is possible on site (reservation is needed) and charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.7
Based on 1073 reviews
Cleanliness: 8.41
Service: 9.08
Location: 9.22
Room Quality: 8.67
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 8.51
Overall Experience: 8.88
M
Moller Eugui solo_traveller uy
6
Pros:

La ubicación, las habitaciones, el restaurante y el personal excelente

Cons:

Justo estuve un día con muchos cortes de luz y fue incómodo por los ascensores y el wifi

2026-06-27 via Nuitee
P
Paul solo_traveller us
8
Dissapointed last day of Stay
Pros:

the location, the room was well appointed.
.

Cons:

Last morning when I checked out on June 21, Sunday, very early on the morning, about 5 a.m. I requested a Refund of $ 17.00 for the 3 breakfast that already I paid on Friday when I checked in.
I used 2 breakfasts on Saturday morning, but never had 1 breakfast on Sunday.
The employer, a man,who was sleeping on the chair at the front desk when I was ready to check out, told me that he don't have " the authority to provide me with a refund."


He told me that they ( the hotel) will refund my debit card.I explained to him, that I did the payment of three breaksast with cash.
Any way he refused to Refund my money, of a breakfast that I never had.
I argue with him, but was useless.

2026-06-23 via Nuitee
D
Danilo couple gt
10
2026-06-18 via Nuitee
G
Garcia couple gt
10
Espectacular
Pros:

Amabilidad y comodidad

2026-06-17 via Nuitee
O
Oonagh couple ie
10
Really enjoyable stay, helpful staff, great value for money, clean, comfortable and spacious rooms. Very close to airpor
Pros:

Great location, spacious and comfortable rooms. That checkout wasn’t until 1pm.

Cons:

N/A

2026-06-17 via Nuitee
D
Darvin solo_traveller us
10
Pros:

Everything

Cons:

N/a

2026-06-15 via Nuitee
A
Axel couple gt
7
Mejorar la atención de recepción
Pros:

La ubicación

Cons:

La atención del personal, especialmente en recepción había como un extranjero atendiendo y 0 amable

2026-06-10 via Nuitee
C
Chisholm solo_traveller ca
9
Very, very comfortable
Pros:

Lovely, big room. Great location in Zona 10, short walk to bars and shopping. Like, very short walk. Gym. Staff was top notch. I had a cell phone emergency and they were very empathetic and helpful. I try to speak Spanish but it eventually hits a brick wall and front desk was effortlessly bilingual.

Cons:

No complaints

2026-06-10 via Nuitee
F
Fabricio solo_traveller sv
10
2026-06-06 via Nuitee
L
Lopez solo_traveller gt
10
2026-06-03 via Nuitee
M
Micaela couple de
6
2026-05-31 via Nuitee
C
Carlos couple es
9
Todo muy bien
Pros:

Muy buena ubicacion e instalaciones

Cons:

Prefiero ducha en lugar de tina

2026-05-31 via Nuitee
C
Camilo couple cr
7
Pros:

La ubicación

Cons:

El internet lento

2026-05-30 via Nuitee
D
DIOGENES couple br
8
2026-05-30 via Nuitee
E
Ernesto solo_traveller uy
9
2026-05-28 via Nuitee
L
Luis couple sv
8
bastante bien ..solo servicio de restaurante cierre temprano
Pros:

desayuno

Cons:

siempre en el baño no esta la alfombra de hule para la tina y evitar desliarse

2026-05-27 via Nuitee
E
Eddy solo_traveller kr
10
2026-05-25 via Nuitee
V
Vasco solo_traveller pa
10
2026-05-25 via Nuitee
O
Oliver extended_group de
8
Würde wieder dort übernachten
Pros:

Die Lage war top. Fußläufig viele Restaurants und Geschäfte. Kurzer Weg zum Flughafen. Sehr freundliche Angestellte, vor allem im Restaurant-, Barbereich.

Cons:

Wir hatte für drei Personen gebucht, es waren aber nur zwei Betten gemacht und zwei Handtücher, sowie zwei Flaschen Wasser im Zimmer.
Das Handtuch wurde nach Meldung sehr zügig nachgeliefert.

2026-05-24 via Nuitee
S
Suyen Mariajosé couple gt
9
2026-05-23 via Nuitee