Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Cons:
Small Rooms
Crowded Amenities

Categories

Cleanliness
8.55
Reviews indicate the hotel is very clean, with specific mentions of clean rooms.
Service
8.55
Staff were noted as friendly and helpful in several reviews.
Location
8.75
Many reviews praised the convenient location near attractions and public transport.
Room Quality
8.15
Rooms were highlighted as comfortable, but some mentioned they were small or had issues.
Amenities
8.05
Several amenities were appreciated, though some guests mentioned missing features.
Value for Money
8.45
Many guests felt they received good value, especially when rates were lower.
Food and Beverage
8.25
Breakfast was noted positively, though some guests had issues with crowds.
Overall Experience
8.45
Overall, guests expressed satisfaction with their stay despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Convenient Location
Located close to major attractions like Kumamoto Castle and Suizenji Park.

Modern Amenities
Air-conditioned rooms with flat-screen TVs and private bathrooms.

Multilingual Staff
Available around the clock to assist guests in English, Japanese, and Korean.

Experience comfort and convenience at Grids Premium Hotel Kumamoto. Book now for an unforgettable stay.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.4
Based on 2026 reviews
Cleanliness: 8.55
Service: 8.55
Location: 8.75
Room Quality: 8.15
Amenities: 8.05
Value for Money: 8.45
Food and Beverage: 8.25
Overall Experience: 8.45
T
TAKAFUMI • couple • jp
10
最高に満足
Pros:

スタッフの対応がよくホテル全般に清潔かん、満足感がありました。
朝食も種類が豊富で味もよくすごく満足しました。
特に馬肉カレーは美味しかったです。
また宿泊したいです。

Cons:

なし

2026-02-14 • via Nuitee
佐藤 • family_with_children • jp
10
2026-02-13 • via Nuitee
T
TsanHua • family_with_children • tw
10
2026-02-13 • via Nuitee
T
Takashi • couple • jp
7
2026-02-13 • via Nuitee
W
wang • extended_group • jp
10
Pros:

地理位置很好

2026-02-13 • via Nuitee
下田 • couple • jp
8
2026-02-12 • via Nuitee
I
Inu • family_with_children • tw
9
Pros:

寬敞的雙人床
備品自由取用
13：00-22：00還有飲料、輕食可以在2樓跟朋友一起吃吃喝喝聊聊天！
Check out之後還有專門的行李寄放櫃可以自由使用，超讚。

2026-02-12 • via Nuitee
宮澤 • family_with_children • jp
6
2026-02-10 • via Nuitee
P
Pochuan • couple • tw
9
2026-02-09 • via Nuitee
K
Kumal • couple • jp
7
2026-02-08 • via Nuitee
Y
yoko • solo_traveller • jp
8
2026-02-08 • via Nuitee
C
cheng jui • family_with_children • tw
10
2026-02-08 • via Nuitee
O
orca • family_with_children • jp
1
最低のホテル
Cons:

フロントで渡された鍵で部屋に入ろうとドアを開けたら、中に既に宿泊者とみられる浴衣と半裸のカップルが居り、激しく怒鳴られた。
こちらも怖かったが、中の人も怖かったと思う。むこうが既に寝ていたら部屋の奥まで入ってしまい殴られる等あったかもしれない。
補償もなく事後の対応も含め全てがしどろもどろ。意味がわからない。ありえないホテルです。

2026-01-31 • via Nuitee
W
WEI NING • couple • tw
8
預定雙床房的房間感覺比較寬敞，廁所很乾淨，也很安靜
Pros:

位置及價格

Cons:

無

2026-01-31 • via Nuitee
H
hirayama hideaki • solo_traveller • jp
8
2026-01-30 • via Nuitee
P
Pauline • couple • fr
8
Bon rapport qualité prix
Pros:

Hôtel moderne et propre.

Cons:

Chambre assez petite

2026-01-29 • via Nuitee
F
FUJIBAYASHI • family_with_children • jp
9
素晴らしい
Pros:

清潔感あり
繁華街が徒歩圏内で良い

Cons:

とくにない

2026-01-27 • via Nuitee
石倉 • couple • jp
6
2026-01-26 • via Nuitee
M
Mihoko • couple • jp
8
Pros:

カフェスペースがとてもよかったです。清潔感もありおしゃれでくつろげました。

Cons:

目的の観光地について尋ねましたがあまり詳しくないようでした。スマホで調べたらいいですね！と言ったら、そうですね！との回答でした。観光で利用されている方も多くいらっしゃると思うので少しはお答えできるようにされていた方がいいと思います。

2026-01-25 • via Nuitee
H
Hiromu • couple • jp
8
2026-01-25 • via Nuitee