Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Cons:
Small Rooms
Crowded Amenities

Categories

Cleanliness
8.55
Reviews indicate the hotel is very clean, with specific mentions of clean rooms.
Service
8.55
Staff were noted as friendly and helpful in several reviews.
Location
8.75
Many reviews praised the convenient location near attractions and public transport.
Room Quality
8.15
Rooms were highlighted as comfortable, but some mentioned they were small or had issues.
Amenities
8.05
Several amenities were appreciated, though some guests mentioned missing features.
Value for Money
8.45
Many guests felt they received good value, especially when rates were lower.
Food and Beverage
8.25
Breakfast was noted positively, though some guests had issues with crowds.
Overall Experience
8.45
Overall, guests expressed satisfaction with their stay despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Convenient Location
Located close to major attractions like Kumamoto Castle and Suizenji Park.

Modern Amenities
Air-conditioned rooms with flat-screen TVs and private bathrooms.

Multilingual Staff
Available around the clock to assist guests in English, Japanese, and Korean.

Experience comfort and convenience at Grids Premium Hotel Kumamoto. Book now for an unforgettable stay.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.4
Based on 2026 reviews
Cleanliness: 8.55
Service: 8.55
Location: 8.75
Room Quality: 8.15
Amenities: 8.05
Value for Money: 8.45
Food and Beverage: 8.25
Overall Experience: 8.45
E
Erika • family_with_children • jp
6
2026-03-07 • via Nuitee
Y
YUMI • couple • jp
10
Pros:

いつも使っています。

2026-03-07 • via Nuitee
K
Kayoko • solo_traveller • jp
9
2026-03-06 • via Nuitee
I
I TING • extended_group • tw
8
2026-03-05 • via Nuitee
K
Kana • solo_traveller • jp
10
また泊まりたい。
Pros:

体調悪くなってしまって1時間延長させてもらった時の対応が良かった。

2026-03-03 • via Nuitee
N
Nanashi38 • family_with_children • jp
9
2026-03-03 • via Nuitee
J
Jean-Baptiste • solo_traveller • fr
10
2026-03-03 • via Nuitee
ほのか • couple • jp
10
2026-03-03 • via Nuitee
T
TZU YING • couple • tw
9
2026-03-02 • via Nuitee
淳和 • couple • jp
10
2026-03-01 • via Nuitee
K
KOICHIRO • couple • jp
10
2026-03-01 • via Nuitee
C
Chu-Hsuan • extended_group • tw
10
2026-02-28 • via Nuitee
C
Chu-Hsuan • extended_group • tw
10
2026-02-28 • via Nuitee
M
MARIO • couple • jp
10
2026-02-27 • via Nuitee
J
Julia • solo_traveller • de
10
2026-02-26 • via Nuitee
麻里子 • family_with_children • jp
10
2026-02-25 • via Nuitee
J
Jia Na • extended_group • my
8
饭店附近靠近热闹的街道商圈，吃饭逛街都非常方便。前台会说英语沟通无障碍。
Pros:

与闹区很近

2026-02-24 • via Nuitee
H
hirofumi • solo_traveller • jp
7
助かりました。
Pros:

スタッフの対応が良かった。

Cons:

部屋に、ベッドの中に黒っぽいわたゴミがいくつかあった。

2026-02-23 • via Nuitee
M
MATSUO • couple • jp
10
2026-02-23 • via Nuitee
T
TAKAFUMI • couple • jp
10
最高に満足
Pros:

スタッフの対応がよくホテル全般に清潔かん、満足感がありました。
朝食も種類が豊富で味もよくすごく満足しました。
特に馬肉カレーは美味しかったです。
また宿泊したいです。

Cons:

なし

2026-02-14 • via Nuitee