Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Cons:
Small Rooms
Crowded Amenities

Categories

Cleanliness
8.55
Reviews indicate the hotel is very clean, with specific mentions of clean rooms.
Service
8.55
Staff were noted as friendly and helpful in several reviews.
Location
8.75
Many reviews praised the convenient location near attractions and public transport.
Room Quality
8.15
Rooms were highlighted as comfortable, but some mentioned they were small or had issues.
Amenities
8.05
Several amenities were appreciated, though some guests mentioned missing features.
Value for Money
8.45
Many guests felt they received good value, especially when rates were lower.
Food and Beverage
8.25
Breakfast was noted positively, though some guests had issues with crowds.
Overall Experience
8.45
Overall, guests expressed satisfaction with their stay despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Convenient Location
Located close to major attractions like Kumamoto Castle and Suizenji Park.

Modern Amenities
Air-conditioned rooms with flat-screen TVs and private bathrooms.

Multilingual Staff
Available around the clock to assist guests in English, Japanese, and Korean.

Experience comfort and convenience at Grids Premium Hotel Kumamoto. Book now for an unforgettable stay.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 2156 reviews
Cleanliness: 8.55
Service: 8.55
Location: 8.75
Room Quality: 8.15
Amenities: 8.05
Value for Money: 8.45
Food and Beverage: 8.25
Overall Experience: 8.45
F
Fikri • couple • id
10
Pros:

Best mid range hotel I have ever stayed in. Instead of the gimmicks other hotels in the market use, this hotel focuses on the room and service. Room was super well equipped and clean. Staff were very friendly and helpful.

Cons:

No bathtub but no issue! Probably to save costs (which is why it is cheaper in it’s level)

2026-05-29 • via Nuitee
N
NANAMI • couple • jp
8
2026-05-29 • via Nuitee
Y
yokoyama • solo_traveller • jp
7
Pros:

部屋がきれいでした

Cons:

タバコのにおいか？、人がいたようなニオイ？入った瞬間匂いがした！

2026-05-28 • via Nuitee
C
Chia Yu • couple • tw
10
連住2晚，往上下通方便（居酒屋衝一波也能走回去）。往熊本駛有市鐵及計程車也方便，cp值不賴
Pros:

價格和位置

Cons:

沒有特別不滿意的地方，硬要挑的話雖然房間略小，但以整體CP值還是很不錯。

2026-05-28 • via Nuitee
S
Sekine • family_with_children • jp
8
2026-05-28 • via Nuitee
N
Neal • couple • au
8
Very pleasant experience
Pros:

Good value

2026-05-27 • via Nuitee
S
Shigeru • couple • jp
10
2026-05-26 • via Nuitee
L
Lay May • couple • sg
8
2026-05-26 • via Nuitee
L
Lin-Chuan • couple • tw
10
2026-05-26 • via Nuitee
J
jo • family_with_children • jp
7
Pros:

위치가 구마모토 관광하기에 매우 좋음

Cons:

숙소가 약간 좁을 수 있고 주차공간이 매우 좁음

2026-05-26 • via Nuitee
ダイヤモンド • solo_traveller • jp
6
Pros:

トイレとシャワーが別々が良かった

Cons:

狭かった。

2026-05-26 • via Nuitee
Y
yousuke • family_with_children • jp
8
Pros:

綺麗なホテルだった

2026-05-26 • via Nuitee
Y
Yamaki • solo_traveller • jp
10
Pros:

スタッフが親切
全てが綺麗

2026-05-25 • via Nuitee
R
RIE • family_with_children • jp
10
2026-05-24 • via Nuitee
K
Katrin • solo_traveller • de
9
2026-05-21 • via Nuitee
Y
Yaling • couple • tw
8
2026-05-21 • via Nuitee
M
Miya • solo_traveller • jp
8
2026-05-20 • via Nuitee
M
Mayumi • solo_traveller • jp
8
Pros:

ホテルのスタッフ接待は丁寧、親切で良かったです。

Cons:

ネット予約でしたがシングルの朝食付きだったのが行くとダブルで、朝食抜きになってた。朝食追加で宿泊費が上がりました。次回の予約は考えたい。

2026-05-19 • via Nuitee
Y
yanika • family_with_children • th
8
Pros:

ทำเล

2026-05-19 • via Nuitee
R
Rika Agustina • solo_traveller • id
9
Pros:

This hotel is very comfortable and close to tourist attractions.

Cons:

There isn't any

2026-05-19 • via Nuitee