Hotel Boutique Casa Isabella

Hotels
9.3 (38 reviews)
Camino Real no. 2 Col. Mariposas, Poblado Santiago Tepetlapa , Tepoztlán , mx

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Free

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
BBQ facilities
See all facilities

Review Highlights

Pros:
Great location
Delicious food
Excellent service
Cons:
Room quality issues
Odor in spa area

Categories

Cleanliness
8.36
Some negative feedback regarding the room and spa area odor.
Service
10
Superb service with staff eager to help.
Location
9.83
Fantastic location with beautiful surroundings.
Room Quality
7.87
Master Suite was cold and not as advertised.
Amenities
9.32
Standard amenities for this hotel tier.
Value for Money
9.35
Standard quality for this hotel tier.
Food and Beverage
9.81
Food is very delicious with enjoyable dining experiences.
Overall Experience
9.86
A beautiful and pleasant hotel experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:45

Property Description

Luxurious Amenities
Indulge in the outdoor swimming pool, garden, terrace, and BBQ facilities for a truly relaxing experience.

Modern Rooms
Enjoy the comforts of a flat-screen TV, Blu-ray player, coffee machine, and stunning mountain views in select rooms.

Culinary Delights
Treat yourself to a Full English/Irish breakfast and savor international cuisine at the on-site restaurant with special dietary options available.

Experience the luxury and comfort at Hotel Boutique Casa Isabella. Book now to secure your stay at this exquisite property in Tepoztlán!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.3
Based on 38 reviews
Cleanliness: 8.36
Service: 10
Location: 9.83
Room Quality: 7.87
Amenities: 9.32
Value for Money: 9.35
Food and Beverage: 9.81
Overall Experience: 9.86
G
GRACIELA • family_with_children • mx
8
Aceptable
Pros:

La calidad de los alimentos

Cons:

Ubicacion y el espacio donde está el spa tiene olor a humedad

2026-01-19 • via Nuitee
C
Celia • solo_traveller • us
9
Amazing gateway spot with delightful bathtubs
Pros:

Very quiet and relaxing

Cons:

Pool not heated

2026-01-07 • via Nuitee
D
Dommenik • couple • de
7
Ein wunderschönes Hotel was nur wenige Gäste beherbergen kann und dadurch sehr angenehm ruhig ist mit herrlichem Ausblic
Pros:

Die Lage und das Gebäude sind einfach nur fantastisch. Es ist sehr idyllisch gelegen und man hat sehr viele Möglichkeiten sich zurückzuziehen und die Ruhe zu genießen.
Der Service ist super, die Angestellten versuchen immer umgehend zu helfen und das Essen ist sehr lecker. Highlight ist im Sonnenschein auf einer der Terrassen mit herrlichem Ausblick zu frühstücken.

Cons:

Das Zimmer Mokka war als Master Suite gebucht aber leider nur sehr kalt eingerichtet. Die Bilder entsprachen einem anderem Raum, der deutlich wärmer und schöner wirkt.
Das wifi hat in dem Zimmer nur spartanisch funktioniert, was besonders ärgerlich ist, da auch Mobilfunk dort nur sehr eingeschränkt verfügbar ist. Auf Nachfrage konnte das technische Problem nicht gelöst werden.

2026-01-02 • via Nuitee
P
Patricia • couple • mx
10
Pros:

La cena de fin de año 😋

Cons:

Estar sólo dos noches tres días

2026-01-02 • via Nuitee
R
Raul • couple • mx
10
2025-12-23 • via Nuitee
A
ALEJANDRO • couple • mx
10
2025-12-23 • via Nuitee
K
Karla • couple • mx
10
2025-07-28 • via Nuitee
J
Jorge • couple • mx
10
2025-07-17 • via Nuitee
F
Fernanda • family_with_children • mx
10
RECOMENDADO
Pros:

Excelente atención, muy ricos los alimentos

2025-06-23 • via Nuitee
A
Anastasia • couple • mx
10
2025-04-15 • via Nuitee
A
Anahí • couple • mx
10
2025-03-29 • via Nuitee
S
Sandra • family_with_children • de
10
2025-03-19 • via Nuitee
E
Esther • couple • mx
7
Good just to stay for the night
Pros:

Sorry we did not have breakfast. We left earlier

Cons:

The staff was very difficult to find or to ask them for something

2025-03-10 • via Nuitee
M
Monserrat • solo_traveller • mx
10
Pros:

La tranquilidad del lugar excelente para descansar

2025-01-03 • via Nuitee
O
Olvera • couple • mx
10
2024-12-30 • via Nuitee
S
Silvia Casco • couple • mx
7
Pros:

Las vistas

Cons:

Jacuzzi sucio. Regadera cuando te bañas sale el agua por todos lados.
No servía el ventilador.
Desayuno incluido muy básico.
Ordenamos por carta y nos cobraron todo. Cuando nos dijeron que solo pagaramos la diferencia.
No volvería a regresar!!!

2024-09-11 • via Nuitee
P
Patricia • extended_group • us
10
Excellent and amazing! Great for couples or a quiet weekend for yourself and friend.
Pros:

Very secluded, exclusive, beautiful building and surroundings, quiet, outstanding service. In particular Yameli, she was amazing!

Cons:

Perhaps just the road and distance to town but we had dinner from their menu and it was great!

2024-06-23 • via Nuitee
L
López • couple • mx
9
Un respiro
Pros:

La comida rica, la atención súper personalizada, la decoración, la cama cómoda, la tranquilidad, el poder comer en cualquiera de las terrazas, la arquitectura, las toallas y productos de limpieza. Y los masajes son supremos. Recomiendo el holístico.

Cons:

La alberca está descuidada, no tiene iluminación de noche y no está climatizada. El internet y el cable no funcionan nada.

2024-06-14 • via Nuitee
M
Maria Dolores • couple • mx
10
Estancia para descanso
Pros:

El desayuno incluido esta muy bueno. Los alimentos no estan icluidos pero son de buena calidad y presentación. El lugar es para descanso y relajamiento, no hay mas que hacer cerca de ahi.

Cons:

Que sirven las bebidas en copas y vasos de cristal en el area de alberca y jacuzzi de dia y de noche, nos toco ver que se rompió uno y pienso que es un peligro ya que pueden causar un accidente.

2024-06-13 • via Nuitee
E
Enrique • couple • mx
10
2024-06-11 • via Nuitee