Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Terrace
BBQ facilities
Lift / Elevator
Sauna
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Beautiful room quality
Extensive amenities
Cons:
Staff availability issues
Difficult location access

Categories

Cleanliness
8.1
Issues with cleanliness reported, including broken amenities and unemptied trash bins.
Service
10
Standard quality for this hotel tier, though some issues were raised regarding staff availability.
Location
8.6
Close to transportation but difficult access noted due to steep paths.
Room Quality
10
Rooms are beautifully appointed and spacious, with high-end features.
Amenities
9.6
Excellent amenities including private onsen, BBQ area, and welcome drinks.
Value for Money
9.6
High value with extensive facilities for relaxation and enjoyment.
Food and Beverage
8.1
Limited food service with self-serve options and no staff present.
Overall Experience
9.6
Enjoyable stay overshadowed by some logistical challenges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:27

Property Description

Luxurious Accommodation
Indulge in well-appointed rooms with modern amenities, including breathtaking mountain views and sleek furnishings.

Wellness Retreat
Relax and rejuvenate in our sauna and natural hot spring bath, perfect for unwinding after a day of exploring.

Convenient Location
Located near transport links such as Kowakudani Station, our hotel provides easy access to popular attractions while offering a serene retreat.

For a memorable stay surrounded by tranquility and luxury, book your stay at Rakuten STAY TERRACE Hakone Kowakudani now!

Important information:

If you would like a qualified invoice,please contact the property directly.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.2
Based on 229 reviews
Cleanliness: 8.1
Service: 10
Location: 8.6
Room Quality: 10
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 8.1
Overall Experience: 9.6
V
Valentin • extended_group • ru
10
2026-03-27 • via Nuitee
G
Giuseppe • extended_group • au
10
Great place to stay if you have a car, train station close by but up the hill so be prepared to lug suitcases up steps o
Pros:

Big rooms, private onsen and sauna.

Cons:

No restaurant

2026-03-26 • via Nuitee
L
Laura • extended_group • us
7
Nice place but not close to shops or restaurants. Remote location reduced my enjoyment of the onset and sauna.
Pros:

Onset and sauna, comfy beds, well equipped kitchen.

Cons:

No staff on site. Had to contact via remote screens.

2026-03-26 • via Nuitee
W
Wiwanna • family_with_children • th
10
Nice.
Pros:

Beds were soft. Facilities’re all nice.

Cons:

Nothing

2026-03-23 • via Nuitee
N
Nhu Ngoc • family_with_children • de
10
2026-03-22 • via Nuitee
S
Solomon • extended_group • us
10
2026-03-21 • via Nuitee
T
TE-WEI • family_with_children • tw
10
2026-03-20 • via Nuitee
G
Gerald • couple • at
10
2026-03-19 • via Nuitee
J
Jessica • family_with_children • au
9
2026-03-17 • via Nuitee
S
Shihao • extended_group • de
10
2026-03-14 • via Nuitee
怡瑩 Yi Ying • family_with_children • tw
5
住宿環境和設備很棒，入住流程更簡化會更好
Pros:

住宿環境和設備很棒

Cons:

辦理入住手續很麻煩，系統設計不良，需要旅客是先登入護照相關資訊建議貴公司於旅客預訂時告知並同時開放登入旅客資料系統，因為一般人在旅遊途中不會時時刻刻檢視電子郵件等訊息，等我們到現場才開始處理登入作業，但依指示完成旅客護照登入作業後，系統似乎有延遲問題，一直無法順利辦理入住手續，也無法進入大廳，直到有其他房客開門出來我們才得以進去，貴公司的平板客服很難打通，又因為語言不通，無法直接幫我們轉接中文服務人員，需要我們重新撥打電話，我們重撥後卻是另一位日本員工接聽，又要我們再撥一次，最後是剛開始接洽的日本員工幫我們處理，來來回回浪費將近一小時的時間才完成辦理入住。

2026-03-10 • via Nuitee
Y
Yoshimi • couple • jp
9
Pros:

お風呂が思ったより広くて最高でした。
何度も入って大満足です。

2026-03-06 • via Nuitee
Y
Yuki • family_with_children • jp
10
また使いたいと思った
2026-03-05 • via Nuitee
Y
Yusuke • couple • jp
9
総じて◎、清掃要改善
Pros:

綺麗で、眺めも良く、天然温泉お風呂やサウナも最高でした。リラックスできました。

Cons:

冷蔵庫を開けると前の人が使っていたものや、棚が汚れていたりと少し残念な部分がありました。

2026-03-05 • via Nuitee
M
mizuho • family_with_children • jp
9
2026-03-01 • via Nuitee
裕子 • family_with_children • jp
8
2026-03-01 • via Nuitee
S
Shiangjiuun • extended_group • tw
9
Pros:

設備對於家庭入住者十分齊全，非常舒適，還有泡腳池

Cons:

日式床舖沒有拉門阻隔有點美中不足

2026-02-14 • via Nuitee
O
Olive Rose • extended_group • au
10
Beautiful surroundings
Pros:

Near the train station, quiet, comfortable

Cons:

It was raining and no shuttle service to train station

2026-02-11 • via Nuitee
M
Milos • couple • de
10
2026-01-31 • via Nuitee
J
jan • family_with_children • br
10
Maravilhoso
Pros:

Espetacular!!!! Melhor estadia no Japão

Cons:

Tudo excelente!!!!!

2026-01-27 • via Nuitee