Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Lift / Elevator
Laundry
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Beautiful room quality
Extensive amenities
Cons:
Staff availability issues
Difficult location access

Categories

Cleanliness
8.1
Issues with cleanliness reported, including broken amenities and unemptied trash bins.
Service
10
Standard quality for this hotel tier, though some issues were raised regarding staff availability.
Location
8.6
Close to transportation but difficult access noted due to steep paths.
Room Quality
10
Rooms are beautifully appointed and spacious, with high-end features.
Amenities
9.6
Excellent amenities including private onsen, BBQ area, and welcome drinks.
Value for Money
9.6
High value with extensive facilities for relaxation and enjoyment.
Food and Beverage
8.1
Limited food service with self-serve options and no staff present.
Overall Experience
9.6
Enjoyable stay overshadowed by some logistical challenges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:27

Property Description

Luxurious Accommodation
Indulge in well-appointed rooms with modern amenities, including breathtaking mountain views and sleek furnishings.

Wellness Retreat
Relax and rejuvenate in our sauna and natural hot spring bath, perfect for unwinding after a day of exploring.

Convenient Location
Located near transport links such as Kowakudani Station, our hotel provides easy access to popular attractions while offering a serene retreat.

For a memorable stay surrounded by tranquility and luxury, book your stay at Rakuten STAY TERRACE Hakone Kowakudani now!

Important information:

If you would like a qualified invoice,please contact the property directly.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.2
Based on 373 reviews
Cleanliness: 8.1
Service: 10
Location: 8.6
Room Quality: 10
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 8.1
Overall Experience: 9.6
S
SAORI • family_with_children • jp
10
満足でした。
Pros:

設備が本当に良かった。

Cons:

朝ごはんの写真掲載などあると良かったです。
でも美味しかったです。

2026-08-24 • via Nuitee
A
AZUSA • solo_traveller • jp
10
2026-08-24 • via Nuitee
U
Usui • solo_traveller • jp
9
2026-08-22 • via Nuitee
H
Hector Aureliano • solo_traveller • mx
9
Pros:

Las instalaciones, las aguas termales en la habitación, la limpieza y que la habitación tenía todo lo que puedas ocupar y mas.

Cons:

Que en mi estancia nunca vi personal del hotel, todo es por medios electrónicos

2026-08-22 • via Nuitee
N
Narumi • extended_group • jp
10
2026-08-20 • via Nuitee
J
JOSE LUIS • family_with_children • es
10
Increíble apartamento con todas las comodidades
Pros:

Increíble apartamento con sauna y omsen privado en la habitación , todo tipo de detalles , pijamas , comida y bebida de menbresia , telescopio , barbacoa , proyector etc ,una gran experiencia

Cons:

Todo perfecto

2026-08-19 • via Nuitee
C
Cinthia • solo_traveller • br
8
Pros:

O apartamento é absolutamente lindo, o onsen para os pés é sensacional. Tem comida e bebida de boas vindas, achamos bem legal. Tem até telescópio no quarto, mas infelizmente o tempo não estava bom para usarmos.

Cons:

Nos deram a senha errada para entrarmos. Tivemos que falar com uma pessoa pelo tablet na entrada no prédio e foi um pouco trabalhoso. Também achamos desagradável não ter onde deixar malas no check in ou check out, se não tem pessoas no local, poderiam ao menos ter lockers para uso dos hóspedes.

2026-08-19 • via Nuitee
F
FUNA • family_with_children • jp
10
また来たい
Pros:

広かった

Cons:

特にない

2026-08-14 • via Nuitee
T
TAKUYA • family_with_children • jp
10
2026-08-14 • via Nuitee
A
Arianna • solo_traveller • it
10
Pros:

Appartamento grande, dotato di tutti i comfort, pulitissimo e con onsen privata

Cons:

La struttura è isolata e per raggiungere il vicino 7 Eleven è necessario passare in una strada pericolosa da percorrere a piedi.

2026-08-12 • via Nuitee
K
KOTA • family_with_children • jp
9
2026-08-10 • via Nuitee
D
Dianne • couple • au
7
2026-08-10 • via Nuitee
N
NORIHITO • family_with_children • au
7
過ごし易い施設、環境
Pros:

寝室やその他の部屋の広さ。
アメニティーの充実した点

Cons:

ゴキブリの赤ちゃんがいた点

2026-08-10 • via Nuitee
N
Naoyuki • extended_group • jp
9
2026-08-03 • via Nuitee
M
MASUMI • family_with_children • tn
10
2026-08-02 • via Nuitee
K
KOHEI • family_with_children • jp
8
2026-08-02 • via Nuitee
E
Erez • solo_traveller • ch
10
Great hotel
Pros:

Amazing facility! So comfortable and convenient. The built in onset was amazing and everything from beds to tv to even check in experience was amazing. I would highly highly recommend this! Also plenty of busses coming and going around.

Cons:

The location is bad if you don’t have a car. Walking from kowakidani station is actually dangerous and I wouldn’t recommend walking on the street without sidewalk. If walking make sure to walk from Jakotsuno bus stop. There is only 1 restaurant within walking distance so you have to be prepared with food in advance. Also there was no salt and pepper and oil to cook in the beautifully equipped kitchen.

2026-07-23 • via Nuitee
M
Maxime • extended_group • fr
8
Pros:

Appartement très bien équipé, nous avons enfin pu cuisiner!
Le sauna, bain chaud, etc... très agréable.
Les produits offerts dans le frigo.

Cons:

Ce ne sont pas des lits à l'européenne et ils sont petits pour 2 personnes. Les balcons surplombent la route principale qui est très bruyante.
Tout est digital, aucune présence humaine. Un peu déroutant mais on y arrive.

2026-07-22 • via Nuitee
A
ALI • family_with_children • sa
10
2026-07-22 • via Nuitee
S
SACHIE • family_with_children • jp
10
みんな泊まった方がいい！
Pros:

6名一部屋で泊まれるところがなかなか無いので、まずそこがクリアできる事、部屋に温泉、足湯、サウナがあり、充分な広さのある部屋！
備品もきれいで、子供達（社会人、小学生）も大満足でした。

ウェルカムドリンクとおつまみもあって、みんなで赤ワインをいただき、ワンランク上の気分で泊まれました。

また絶対に利用します！
なんなら、ずっとここがいい！って程満足です。

Cons:

特になかった。

2026-07-20 • via Nuitee