Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Terrace
BBQ facilities
Lift / Elevator
Sauna
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Beautiful room quality
Extensive amenities
Cons:
Staff availability issues
Difficult location access

Categories

Cleanliness
8.1
Issues with cleanliness reported, including broken amenities and unemptied trash bins.
Service
10
Standard quality for this hotel tier, though some issues were raised regarding staff availability.
Location
8.6
Close to transportation but difficult access noted due to steep paths.
Room Quality
10
Rooms are beautifully appointed and spacious, with high-end features.
Amenities
9.6
Excellent amenities including private onsen, BBQ area, and welcome drinks.
Value for Money
9.6
High value with extensive facilities for relaxation and enjoyment.
Food and Beverage
8.1
Limited food service with self-serve options and no staff present.
Overall Experience
9.6
Enjoyable stay overshadowed by some logistical challenges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:27

Property Description

Luxurious Accommodation
Indulge in well-appointed rooms with modern amenities, including breathtaking mountain views and sleek furnishings.

Wellness Retreat
Relax and rejuvenate in our sauna and natural hot spring bath, perfect for unwinding after a day of exploring.

Convenient Location
Located near transport links such as Kowakudani Station, our hotel provides easy access to popular attractions while offering a serene retreat.

For a memorable stay surrounded by tranquility and luxury, book your stay at Rakuten STAY TERRACE Hakone Kowakudani now!

Important information:

If you would like a qualified invoice,please contact the property directly.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.2
Based on 216 reviews
Cleanliness: 8.1
Service: 10
Location: 8.6
Room Quality: 10
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 8.1
Overall Experience: 9.6
S
Shiangjiuun • extended_group • tw
9
Pros:

設備對於家庭入住者十分齊全，非常舒適，還有泡腳池

Cons:

日式床舖沒有拉門阻隔有點美中不足

2026-02-14 • via Nuitee
O
Olive Rose • extended_group • au
10
Beautiful surroundings
Pros:

Near the train station, quiet, comfortable

Cons:

It was raining and no shuttle service to train station

2026-02-11 • via Nuitee
M
Milos • couple • de
10
2026-01-31 • via Nuitee
J
jan • family_with_children • br
10
Maravilhoso
Pros:

Espetacular!!!! Melhor estadia no Japão

Cons:

Tudo excelente!!!!!

2026-01-27 • via Nuitee
M
MARI • extended_group • jp
10
2026-01-26 • via Nuitee
J
Joanne • family_with_children • sg
8
2026-01-25 • via Nuitee
M
Mary-Ann • extended_group • au
10
2026-01-20 • via Nuitee
S
SHIOTANI • extended_group • jp
10
2026-01-19 • via Nuitee
Y
Yu ying • extended_group • tw
9
2026-01-19 • via Nuitee
舒琬芮 shuwanrui • extended_group • cn
7
Pros:

山上空气清新，房间很大，工具齐全，细致

Cons:

三点前完全不能入住，连大堂也进不去，拖着行李上山又下山的，工作人员看到、跟工作人员联系也不通融；早餐一般

2026-01-19 • via Nuitee
L
Leanne • family_with_children • us
8
Beautiful property, classy, comfortable. No staff on sight, better to get there with a car rather than public transport
Pros:

Huge apartment, classy, comfortable. Private onsen was amazing.

Cons:

Noisy neighbors upstairs that stomped around til midnight. Floors could have used a mopping. No staff on sight, iPad crashed trying to check in- had to call customer service. Location was a little difficult getting from train or bus station- ended up taking a taxi.

2026-01-15 • via Nuitee
B
Brittany • solo_traveller • ca
10
2026-01-15 • via Nuitee
K
Kristy • family_with_children • sg
10
Will stay here again
Pros:

The stay was really awesome. Everything was good. You can do your own cooking too. The onsen was good too.

Cons:

N/A

2026-01-14 • via Nuitee
N
Naomi • family_with_children • jp
10
2026-01-14 • via Nuitee
み • extended_group • jp
8
たのしかった
Pros:

大きいテレビとプロジェクター、足湯とてもよかった！
綺麗なキッチンもあったため友達とワチャワチャしながら作れてたのしかった！

Cons:

元々わんちゃんも泊まれるという点がいい点なのだろうけど、犬アレルギーにはきつめでした。

2026-01-13 • via Nuitee
W
Warrick • extended_group • au
10
2026-01-11 • via Nuitee
江木 • couple • jp
9
Pros:

部屋が広く、設備が揃っていて、特に風呂やサウナが良かった。場所も良い。

Cons:

タブレットの調子が悪かった。オペレーターにつなぐのに少し時間がかかった。

2026-01-09 • via Nuitee
Q
Quick • couple • au
10
We will be basing our next trip to Japan on this place! It is just that good!
Pros:

Brilliant location and amenities were impeccable and clean!

Cons:

Nothing not to love!

2026-01-08 • via Nuitee
J
Jessica • solo_traveller • us
9
FANTASTIC! Will come back again and stay longer
Pros:

Onsen in our unit. The unit we stayed in was the biggest and quite comfortable. My daughter and boyfriend loved it so much they just stayed in our unit the entire 3 days.

Cons:

Far from restaurants but we had a full kitchen so we just cooked

2026-01-06 • via Nuitee
S
Suenaga • family_with_children • jp
8
2026-01-05 • via Nuitee