Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Lift / Elevator
Laundry
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Beautiful room quality
Extensive amenities
Cons:
Staff availability issues
Difficult location access

Categories

Cleanliness
8.1
Issues with cleanliness reported, including broken amenities and unemptied trash bins.
Service
10
Standard quality for this hotel tier, though some issues were raised regarding staff availability.
Location
8.6
Close to transportation but difficult access noted due to steep paths.
Room Quality
10
Rooms are beautifully appointed and spacious, with high-end features.
Amenities
9.6
Excellent amenities including private onsen, BBQ area, and welcome drinks.
Value for Money
9.6
High value with extensive facilities for relaxation and enjoyment.
Food and Beverage
8.1
Limited food service with self-serve options and no staff present.
Overall Experience
9.6
Enjoyable stay overshadowed by some logistical challenges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:27

Property Description

Luxurious Accommodation
Indulge in well-appointed rooms with modern amenities, including breathtaking mountain views and sleek furnishings.

Wellness Retreat
Relax and rejuvenate in our sauna and natural hot spring bath, perfect for unwinding after a day of exploring.

Convenient Location
Located near transport links such as Kowakudani Station, our hotel provides easy access to popular attractions while offering a serene retreat.

For a memorable stay surrounded by tranquility and luxury, book your stay at Rakuten STAY TERRACE Hakone Kowakudani now!

Important information:

If you would like a qualified invoice,please contact the property directly.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.2
Based on 330 reviews
Cleanliness: 8.1
Service: 10
Location: 8.6
Room Quality: 10
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 8.1
Overall Experience: 9.6
O
Oded • family_with_children • il
9
Pros:

The suite was excellent.

Cons:

There was no service and we couldn’t make contact with anyone,

2026-07-04 • via Nuitee
S
Shiraz • family_with_children • ca
10
2026-07-03 • via Nuitee
K
KUWABARA • couple • jp
10
2026-07-03 • via Nuitee
H
Hui Ting • family_with_children • my
10
Pros:

New and clean. Free snacks and wine!

Cons:

Nothing

2026-07-02 • via Nuitee
W
Winnie • solo_traveller • us
10
Pros:

The entire apartment was immaculate. Super comfortable and clean. The onsen, the sauna, and the foot bath were amazing. We love the facility and hope to be back again.

Cons:

It was rough having to drag the luggage from the train station without a sidewalk. We had to walk on the road and felt super scary and dangerous as cars kept driving by.

2026-07-01 • via Nuitee
K
Kerrie • family_with_children • au
10
Sensational
Pros:

It is perfect for a peaceful few days away from the business of the rest of Japans big city areas. It was such a lovely space to stay for a few days, and we didn’t want to leave.

Cons:

It’s a little difficult to get to from the train. There’s no path, just winding roads.

2026-07-01 • via Nuitee
S
Suratwadee • family_with_children • us
10
Pros:

Room was wonderful view and comfortable bed.

Cons:

No front desk and won’t let you wait at the lobby in case you arrive early with heavy luggage’s or during a storm. I have to wait by the door.

2026-06-30 • via Nuitee
J
Julie • family_with_children • sg
9
Wished we could have stayed longer!
Pros:

It’s spacious and very clean. The kitchenette was has everything I need to make simple meals for my children.

Cons:

I think the online check in can be smoother.

2026-06-30 • via Nuitee
M
Mariko • family_with_children • se
8
2026-06-29 • via Nuitee
M
Mélissa • extended_group • fr
10
2026-06-29 • via Nuitee
Y
Yuna • couple • jp
8
Pros:

お部屋がとても綺麗で、サウナや温泉が利用できたのがとても魅力的でした。
調理器具やカトラリーも揃っていたので1日ホテルでゆっくりすることができとても良かったです。

Cons:

滞在中に断水が発生し、数時間にわたり水が使用できない状況となり、大変困りました。復旧の際にはお電話をいただけると伺っておりましたが、実際にはご連絡がなく、その後のお詫び等もなかった点が残念に感じました。

2026-06-28 • via Nuitee
K
KeAli'i • solo_traveller • us
10
Pros:

Great room, excellent amenities, and beautiful location!

2026-06-24 • via Nuitee
A
Amira • family_with_children • us
8
2026-06-24 • via Nuitee
Y
YUKA • family_with_children • jp
10
2026-06-17 • via Nuitee
M
Michael • solo_traveller • us
10
2026-06-17 • via Nuitee
W
Wendy • family_with_children • us
9
Pros:

The room itself was awesome! The beds were good. The atmosphere was really nice. The washer/dryer worked great. The hotel had nice amenities and lots of attention to detail. We enjoyed the balcony and the private onsen. There was a comfy couch with a big screen TV where we were able to watch a baseball game.

Based on other reviews we were a bit worried about there being no staff onsite but it was not a problem for us because we had access to Wifi and were able to complete the required forms and check-in stuff beforehand. It's a bit more work than having a front desk but turned out okay for us.

Yes, getting to the actual hotel took a bit of off-roading (we hiked down a little path from the train station) but, again, it seemed worth it for the price and quality of room.

2026-06-15 • via Nuitee
A
Amanda • extended_group • ca
10
Enjoyable memorable stay!
Pros:

Everything, this was such a treat to stay there! Room was gorgeous and they give you lots of treats in the fridge… onsen and sauna were amazing!!

Cons:

Amenities like food and groceries are not close, because it’s an unmanned facility there was some issues with the vending machine, we couldn’t purchase more coffee, and there’s no one onsite to help, the unmanned hotels I find a bit frustrating

2026-06-15 • via Nuitee
R
Rebecca • solo_traveller • au
10
Pros:

Amazing property with great views. Our apartment was very spacious with so many comforts. Wished we had more time to enjoy the space. This is a great central point for exploring Hakone - short walk to the nearest Hakone Free Pass bus and train route. The in-room onsen and foot bath were perfect at the end of a busy sightseeing day.

Cons:

This property was unmanned, and we had a few minor hiccups during the check in process.

2026-06-11 • via Nuitee
N
natridl3y • couple • au
10
Incredible stay in the mountains
Pros:

Spacious, modern apartment-style stay with an immaculate, high-end feel throughout. The private onsen was a standout highlight and made the stay genuinely relaxing and memorable. Rooms were large, clean, and very well maintained. Completely self-check-in with no onsite staff, which made it feel private and seamless. We managed to find a ramen restaurant run out of an elderley man's house, best ramen we had in Japan.

Cons:

Only downside is the limited food options nearby, so planning meals in advance is necessary. We werent aware of the days the nearby restarants werent open, which happened to be the 2 days we were there.

2026-06-09 • via Nuitee
S
Sumit • solo_traveller • in
9
2026-06-08 • via Nuitee