Hayah Al Masi Hotel

Hotels
6.7 (1708 reviews)
DMAB2334، 2334 محمد بن مسلمه، 6038، حي النقاء, Al Madinah Al Munawwarah 42311 , Al Madinah , sa

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
24-hour front desk
Room service

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
High prices for low value

Categories

Cleanliness
5.63
Several reviews highlighted poor cleanliness, including issues with bathrooms and room odors.
Service
7.6
Mixed reviews on service, many mentioning good staff interaction but some citing unprofessional behavior.
Location
8.64
Multiple reviews praised the hotel's location, being close to relevant sites.
Room Quality
5.09
Issues reported regarding room size and maintenance, such as tiny rooms and water leakage.
Amenities
6.62
Some positive mentions, but complaints about lacking basic supplies.
Value for Money
4.58
Multiple reviews indicated disappointment with value for the price paid.
Food and Beverage
8.63
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
6.8
While some guests enjoyed their stay, many reported significant issues that affected their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:54

Property Description

Central Location: Situated in the heart of Al Madinah, Hayah Diamond Hotel offers convenient access to major attractions such as Al-Masjid an-Nabawi, Quba Mosque, and Qiblatain Mosque, making it an ideal choice for travelers.

Multilingual Staff: With fluency in Arabic, Bengali, English, and Hindi, our reception staff is dedicated to assisting guests in planning a seamless and enjoyable stay.

Convenient Amenities: Enjoy air-conditioned rooms with private parking, room service, and flat-screen TVs for your comfort and entertainment during your visit.

Experience comfort and convenience at Hayah Diamond Hotel. Book now for an unforgettable stay in Al Madinah.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.7
Based on 1708 reviews
Cleanliness: 5.63
Service: 7.6
Location: 8.64
Room Quality: 5.09
Amenities: 6.62
Value for Money: 4.58
Food and Beverage: 8.63
Overall Experience: 6.8
P
Pathan • couple • in
10
Pros:

Alwayes good so happey all staff Suhail is good person 🙏

2026-08-28 • via Nuitee
حازم مصطفى • solo_traveller • sa
5
Pros:

قربه للحرم

Cons:

ضيق الغرفة ،، فيش الكهرباء ، ميول ارضيات الحمام

2026-08-28 • via Nuitee
A
Ahmed • family_with_children • om
8
It’s good place to stay near haram and all services around
Pros:

Location is near haram and qiba walk

Cons:

Bathroom is small

2026-08-27 • via Nuitee
T
Tarek El Gazzar • solo_traveller • sa
7
Pros:

1-الأخ الوليد في الاستقبال نموذج رائع في البشاشة والود والتعاون

2026-08-27 • via Nuitee
H
Hamza • family_with_children • eg
9
الفندق نظيف قريبا من الحرم واي فأي ممتاز ولكن سياستهم باهتمام الظيف ضعيفه
Pros:

النظافه قريبا من الحرم

Cons:

الاستعلامات لا يرد نهائي
ورهم هذه سياسه الفندق

2026-08-26 • via Nuitee
H
Haithm • extended_group • my
10
2026-08-26 • via Nuitee
M
mohamed • extended_group • sa
8
Pros:

القرب من الحرم النظافه الي حد ما كويسة

Cons:

عزل الاصوات

2026-08-25 • via Nuitee
S
Surat • couple • in
10
Pros:

Suhail is good persion Working so fast all problam solve early 🤲

2026-08-25 • via Nuitee
B
BAUYRZHAN • family_with_children • kz
5
нам понравилось только местоположение. Негде пить чай, перекусить.
Pros:

местоположение

Cons:

мы прибывали с 18 го августа до 20 го. За эти дни уборка не производилась. Туалет пахнет мочой. тумбочки грязные.

2026-08-25 • via Nuitee
Q
Qureshi • family_with_children • us
10
2026-08-25 • via Nuitee
A
Ayman • solo_traveller • sa
7
2026-08-24 • via Nuitee
Y
Yassin • solo_traveller • it
5
Insoddisfatto
Pros:

La posizione era molto comoda era molto vicina alla moschea e anche molto pulito

Cons:

La cosa che non mi è piaciuta è il fatto che c'era gente che fumava nei Corridoi. ma parlando con lo staff non hanno potuto risolvere nulla si sono fregati del fatto che la gente fumava nei Corridoi anche se era vietato… c'era menefreghismo da parte dello staff

2026-08-24 • via Nuitee
S
Surat • extended_group • in
10
2026-08-24 • via Nuitee
B
Bepari • solo_traveller • fr
10
Pros:

Oui

2026-08-24 • via Nuitee
K
Khan • extended_group • sa
8
2026-08-23 • via Nuitee
G
Ghazali • family_with_children • us
1
2026-08-23 • via Nuitee
M
Mohamed Salmy • solo_traveller • eg
7
All staff was great exception reception lady in receptiowas aggressive and did mistakes in chick in
Pros:

Should bev More clean more comfortable

2026-08-23 • via Nuitee
M
mohamed • solo_traveller • sa
7
Pros:

الفندق جيد والغرف مساحتها معقولة والفرش جيد
الحمامات جيدة
موقع الفندق قريب من الحرم 900 متر تقريبا من الساحة

Cons:

خدمة الغرف والصيانة سيئة لم تأتي للغرفة ولا مرة خلال الثلاث أيام
طلبت عامل الصيانة أكثر من مرة

2026-08-23 • via Nuitee
G
Ghazali • family_with_children • us
1
2026-08-23 • via Nuitee
A
Aycan • solo_traveller • tr
7
Pros:

Konumu gayet iyi,fiyatta makuldü.
Su ısıtıcı çalışmıyordu,resepsiyona bildirdikten 5 dk sonra değişim yapıldı.Teşekkürler.

Cons:

Yataklar çökmüş durumda kesinlikle değişmesi gerekiyor,çarşaflar yıkanmış ama lekeliydi.

2026-08-22 • via Nuitee