Hayah Al Masi Hotel

Hotels
6.7 (1499 reviews)
DMAB2334، 2334 محمد بن مسلمه، 6038، حي النقاء, Al Madinah Al Munawwarah 42311 , Al Madinah , sa

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Facilities

Non-smoking rooms
Air conditioning
Room service
Front desk (limited hours)

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
High prices for low value

Categories

Cleanliness
5.63
Several reviews highlighted poor cleanliness, including issues with bathrooms and room odors.
Service
7.6
Mixed reviews on service, many mentioning good staff interaction but some citing unprofessional behavior.
Location
8.64
Multiple reviews praised the hotel's location, being close to relevant sites.
Room Quality
5.09
Issues reported regarding room size and maintenance, such as tiny rooms and water leakage.
Amenities
6.62
Some positive mentions, but complaints about lacking basic supplies.
Value for Money
4.58
Multiple reviews indicated disappointment with value for the price paid.
Food and Beverage
8.63
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
6.8
While some guests enjoyed their stay, many reported significant issues that affected their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:54

Property Description

Central Location: Situated in the heart of Al Madinah, Hayah Diamond Hotel offers convenient access to major attractions such as Al-Masjid an-Nabawi, Quba Mosque, and Qiblatain Mosque, making it an ideal choice for travelers.

Multilingual Staff: With fluency in Arabic, Bengali, English, and Hindi, our reception staff is dedicated to assisting guests in planning a seamless and enjoyable stay.

Convenient Amenities: Enjoy air-conditioned rooms with private parking, room service, and flat-screen TVs for your comfort and entertainment during your visit.

Experience comfort and convenience at Hayah Diamond Hotel. Book now for an unforgettable stay in Al Madinah.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.7
Based on 1499 reviews
Cleanliness: 5.63
Service: 7.6
Location: 8.64
Room Quality: 5.09
Amenities: 6.62
Value for Money: 4.58
Food and Beverage: 8.63
Overall Experience: 6.8
M
Mohammed • extended_group • eg
7
Location is great
Pros:

Location near to haram.

Cons:

Check in at 4 pm is very late and don’t have early check in.

2026-04-18 • via Nuitee
K
Kaleem • family_with_children • ae
8
2026-04-17 • via Nuitee
J
Janjua • couple • pk
10
Overall good experience
Pros:

Cleanness
Location
Room
WiFi
Etc.

The hotel staff, specifically Ms. Reham at reception was very supportive.

Cons:

Not much to write in this segment

2026-04-17 • via Nuitee
K
Khalid • solo_traveller • sa
7
جيدة
Pros:

موظف الاستقبال ريهام موظفة ممتاز

2026-04-17 • via Nuitee
J
Janjua • couple • pk
10
Overall the experience was great.
Pros:

The staff, specifically Ms. Reham at reception was very supportive.

Cons:

Not much to write in this area.

2026-04-17 • via Nuitee
A
Abdullah • solo_traveller • my
10
2026-04-16 • via Nuitee
B
Boulbaba • family_with_children • sa
10
Pros:

ممتاز جدا خاصة للعائلات

Cons:

الشيء الوحيد المزعج معاملة بعض موضفي الاستقبال لم يكن في قيمة الفندق

2026-04-16 • via Nuitee
S
SOULEYMANOU • solo_traveller • sa
10
2026-04-16 • via Nuitee
M
Mohamed • couple • eg
6
2026-04-16 • via Nuitee
H
Hammad • extended_group • sa
8
2026-04-16 • via Nuitee
A
Asif Hayat • couple • gb
8
Very nice
Pros:

Location and high value for money. The lady at the reception was very helpful. Thanks for her help.

Cons:

Given the price, i was satisfied.

2026-04-15 • via Nuitee
M
Muhammad Idrees • solo_traveller • us
5
Pros:

Close location to masjid Nabawi

Cons:

The room wasn't particularly clean especially the bathroom.

2026-04-14 • via Nuitee
I
ISLAM • couple • tr
5
2026-04-14 • via Nuitee
T
Taher • extended_group • sa
10
2026-04-14 • via Nuitee
J
Janjua • couple • pk
10
Best experience, will come back and stay here again
Pros:

Clean beds, so you can sleep comfortable.

Cons:

Nothing, everything seems fine

2026-04-14 • via Nuitee
R
Rameeez • solo_traveller • sa
1
Pros:

It's just very very bad.

2026-04-13 • via Nuitee
A
Abdelhakem • solo_traveller • eg
8
2026-04-13 • via Nuitee
N
naeem • couple • bh
10
Pros:

Its very close to Haram

Cons:

The toilets are not good

2026-04-13 • via Nuitee
S
Syed • extended_group • sa
6
Pros:

Location

Cons:

No parking in the building

2026-04-12 • via Nuitee
ابرار • solo_traveller • sa
7
2026-04-12 • via Nuitee