Hayah Al Masi Hotel

Hotels
6.7 (1382 reviews)
DMAB2334، 2334 محمد بن مسلمه، 6038، حي النقاء, Al Madinah Al Munawwarah 42311 , Al Madinah , sa

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Facilities

Non-smoking rooms
Air conditioning
Room service
Front desk (limited hours)

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
High prices for low value

Categories

Cleanliness
5.63
Several reviews highlighted poor cleanliness, including issues with bathrooms and room odors.
Service
7.6
Mixed reviews on service, many mentioning good staff interaction but some citing unprofessional behavior.
Location
8.64
Multiple reviews praised the hotel's location, being close to relevant sites.
Room Quality
5.09
Issues reported regarding room size and maintenance, such as tiny rooms and water leakage.
Amenities
6.62
Some positive mentions, but complaints about lacking basic supplies.
Value for Money
4.58
Multiple reviews indicated disappointment with value for the price paid.
Food and Beverage
8.63
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
6.8
While some guests enjoyed their stay, many reported significant issues that affected their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:54

Property Description

Central Location: Situated in the heart of Al Madinah, Hayah Diamond Hotel offers convenient access to major attractions such as Al-Masjid an-Nabawi, Quba Mosque, and Qiblatain Mosque, making it an ideal choice for travelers.

Multilingual Staff: With fluency in Arabic, Bengali, English, and Hindi, our reception staff is dedicated to assisting guests in planning a seamless and enjoyable stay.

Convenient Amenities: Enjoy air-conditioned rooms with private parking, room service, and flat-screen TVs for your comfort and entertainment during your visit.

Experience comfort and convenience at Hayah Diamond Hotel. Book now for an unforgettable stay in Al Madinah.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.7
Based on 1382 reviews
Cleanliness: 5.63
Service: 7.6
Location: 8.64
Room Quality: 5.09
Amenities: 6.62
Value for Money: 4.58
Food and Beverage: 8.63
Overall Experience: 6.8
M
Mohammed • couple • sa
10
Pros:

الموقع و النظافة و تعامل الموظفين راقي

Cons:

الاثاث و المرافق تحتاج تجديد

2026-03-14 • via Nuitee
E
Emaad • family_with_children • in
6
2026-03-14 • via Nuitee
M
MA • couple • za
4
2026-03-14 • via Nuitee
S
Shakirat • solo_traveller • gb
7
2026-03-14 • via Nuitee
M
Mehmet Emin • couple • tr
5
2026-03-14 • via Nuitee
N
Nadeem • couple • gb
10
Pros:

Its very nice hotel

Cons:

Nothing

2026-03-14 • via Nuitee
T
Talha • couple • ch
3
2026-03-14 • via Nuitee
E
elsaidy • couple • eg
8
يلبي التوقعات
Pros:

الموقع

Cons:

النظافة

2026-03-13 • via Nuitee
S
showkat • family_with_children • sa
1
2026-03-13 • via Nuitee
N
Naveed • couple • sa
10
Pros:

Very nice and near

2026-03-13 • via Nuitee
A
assem • couple • sa
4
2026-03-13 • via Nuitee
H
Hussen • solo_traveller • ca
7
It is ok
Pros:

الموقع

Cons:

الفرش ليس نظيفا جدا، لكن ليس بسيء جدا

2026-03-12 • via Nuitee
K
Khaled • extended_group • sa
7
Good location and good price
Pros:

The location and price

Cons:

Small rooms

2026-03-12 • via Nuitee
B
Bahashwan • couple • sa
8
2026-03-12 • via Nuitee
B
Bahashwan • couple • sa
8
2026-03-12 • via Nuitee
M
Medhat • solo_traveller • eg
8
2026-03-12 • via Nuitee
K
KHAN • family_with_children • sa
8
Reception staff not up to the mark
2026-03-12 • via Nuitee
A
arif • extended_group • sa
6
Pros:

good responses

2026-03-12 • via Nuitee
J
Jibril • extended_group • tr
1
2026-03-12 • via Nuitee
N
Noureddine • extended_group • it
7
Pros:

La posizione è ottima

Cons:

Servizio da rivalutare

2026-03-12 • via Nuitee