Hayah Al Masi Hotel

Hotels
6.7 (1359 reviews)
DMAB2334، 2334 محمد بن مسلمه، 6038، حي النقاء, Al Madinah Al Munawwarah 42311 , Al Madinah , sa

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Facilities

Non-smoking rooms
Air conditioning
Room service
Front desk (limited hours)

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
High prices for low value

Categories

Cleanliness
5.63
Several reviews highlighted poor cleanliness, including issues with bathrooms and room odors.
Service
7.6
Mixed reviews on service, many mentioning good staff interaction but some citing unprofessional behavior.
Location
8.64
Multiple reviews praised the hotel's location, being close to relevant sites.
Room Quality
5.09
Issues reported regarding room size and maintenance, such as tiny rooms and water leakage.
Amenities
6.62
Some positive mentions, but complaints about lacking basic supplies.
Value for Money
4.58
Multiple reviews indicated disappointment with value for the price paid.
Food and Beverage
8.63
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
6.8
While some guests enjoyed their stay, many reported significant issues that affected their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:54

Property Description

Central Location: Situated in the heart of Al Madinah, Hayah Diamond Hotel offers convenient access to major attractions such as Al-Masjid an-Nabawi, Quba Mosque, and Qiblatain Mosque, making it an ideal choice for travelers.

Multilingual Staff: With fluency in Arabic, Bengali, English, and Hindi, our reception staff is dedicated to assisting guests in planning a seamless and enjoyable stay.

Convenient Amenities: Enjoy air-conditioned rooms with private parking, room service, and flat-screen TVs for your comfort and entertainment during your visit.

Experience comfort and convenience at Hayah Diamond Hotel. Book now for an unforgettable stay in Al Madinah.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.7
Based on 1359 reviews
Cleanliness: 5.63
Service: 7.6
Location: 8.64
Room Quality: 5.09
Amenities: 6.62
Value for Money: 4.58
Food and Beverage: 8.63
Overall Experience: 6.8
نايف • couple • sa
10
2026-02-14 • via Nuitee
M
Mohammed • family_with_children • sa
5
2026-02-14 • via Nuitee
A
Ali • couple • sa
9
تجربة ممتازة
Pros:

الفندق نظيف، وسعره جيد، وموقعه قريب من الحرم، أنصح به.

Cons:

تم حجز الفندق عن طريق تطبيق بوكنق. وصلنا الفندق الساعة 3:30 م، ولكن لم نتمكن من الدخول إلى الغرف إلا الساعة 4:40 م بسبب مماطلة من موظف الاستقبال.

كانت هناك مشكلة في بطاقة الدخول، حيث لا تعمل إلا عند شحنها من الاستقبال في كل مرة.

2026-02-13 • via Nuitee
M
Maxfit • extended_group • bd
10
Good
Pros:

Good

Cons:

Good

2026-02-12 • via Nuitee
علاء • couple • iq
2
Pros:

الموظفين رائعين جداً

Cons:

الغرف

2026-02-12 • via Nuitee
C
Cebrail • solo_traveller • fr
10
2026-02-11 • via Nuitee
A
Abdullah Bin • extended_group • pk
4
2026-02-10 • via Nuitee
K
khaled • couple • fr
2
Pros:

Hôtel n'est pas propre

2026-02-09 • via Nuitee
K
KHAN • family_with_children • sa
4
Property was good but Washroom was bad
Pros:

Property was good but
Washroom was bad

Cons:

Washroom was bad

2026-02-09 • via Nuitee
S
Seemab • extended_group • pk
10
2026-02-09 • via Nuitee
جمال الدين • family_with_children • sa
7
2026-02-08 • via Nuitee
M
Muhammad • extended_group • sa
7
Good
Pros:

Location near to haram
In city centre

Cons:

They did not give parking although it was there but they said it is full

2026-02-08 • via Nuitee
F
farid • extended_group • sa
4
2026-01-31 • via Nuitee
C
CHAKLA • family_with_children • in
4
Not recommended
Pros:

1. Near to Haram

Cons:

1. Room not clean properly, Hairs are still be there is the bed.
2. Not changing the bed sheets, Feels using the same.
3. Bad smell in corridors
4. Old carpets inside the room.
5. Rooms corners are not cleaned properly.
6. High price

2026-01-30 • via Nuitee
A
Abdessamad • solo_traveller • se
7
Le belge
Pros:

La ceuil personnelle très gentille surtout RIHAME c'est exceptionnel merci

Cons:

Les chambres sont propres mais les couloirs le sol est sal c'est un tapis est bien vieux

2026-01-30 • via Nuitee
U
uddin • family_with_children • sa
9
Pros:

location

Cons:

nothing like that.i like everything.

2026-01-26 • via Nuitee
A
ALI • extended_group • sa
7
2026-01-25 • via Nuitee
Y
Yakub Okunola • extended_group • ng
10
2026-01-23 • via Nuitee
A
Ahsan Ullah Khan • extended_group • pk
10
2026-01-22 • via Nuitee
F
Fouzi • couple • sa
7
2026-01-22 • via Nuitee