Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Noise from street
Tiny balconies

Categories

Cleanliness
8.78
The hotel is noted to be clean and simple, contributing positively to the overall sentiment.
Service
9.25
Staff described as very attentive and helpful, showcasing exceptional service.
Location
9.29
The hotel is praised for its great central location, which is a significant advantage.
Room Quality
8.44
Basic but comfortable rooms; some mentioned noise from the street.
Amenities
8.27
Basic amenities available; good breakfast received compliments.
Value for Money
8.73
Overall value is perceived positively based on location and breakfast quality.
Food and Beverage
9.28
Delicious and generous breakfast, with many positive notes on food quality.
Overall Experience
9.15
Overall experience highly rated, reflecting the enjoyment in the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:08

Property Description

Charming Accommodation in Otavalo

Unique Inner Courtyard: Relax in our cozy rooms situated around a picturesque inner courtyard, offering a peaceful ambiance during your stay.

Delicious Dining Options: Indulge in mouthwatering dishes at our on-site restaurant, providing a delightful culinary experience for our guests.

Convenient Location: Explore nearby attractions easily, with Ibarra and Quito in close proximity, and the Quito Mariscal Sucre International Airport just a short distance away.

Book your stay at Doña Esther Otavalo for a memorable experience filled with comfort and convenience.

Important information:

Please note that the restaurant is closed on Monday evenings.

All tourists need a medical travel insurance during their time traveling in Ecuador as of Feb 1, 2018.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$5 per person per night when using an available cot.
    Children up to and including 9 years old stay for free when using an available extra bed.
    People 10 years old and over stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 82 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.44
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 9.15
G
Gerhard • solo_traveller • py
10
Grossartiger Aufenthalt
Pros:

Grossartiger Aufenthalt

2026-02-24 • via Nuitee
B
Berc • extended_group • de
6
2026-02-23 • via Nuitee
C
Cinja • solo_traveller • de
8
Pros:

Lage
Freundlichkeit des Personals
Viele Ablagemöglichkeiten in Zimmer

Cons:

in der Nacht tropfte es von der Zimmerdecke

2026-02-14 • via Nuitee
E
Erin • solo_traveller • us
7
2026-01-30 • via Nuitee
K
Karin • solo_traveller • us
9
Pros:

staff - wonderful

2026-01-29 • via Nuitee
D
delphine • couple • be
9
Je recommande !
Pros:

l emplacement, personnels adorables , bon petit dej , restaurant très bon

Cons:

ras

2026-01-28 • via Nuitee
J
Jill65 • couple • gb
9
Lovely place and great location
Pros:

The staff were very friendly and efficient, the room was clean. We loved the old building with the courtyard in the middle. The restaurant was also great - loved the wood fired pizzas

2026-01-27 • via Nuitee
J
Joey • couple • nl
9
Fantastisch!
Pros:

Het is een erg fijn hotel, middenin het centrum van Otavalo. Ze hebben een super leuk restaurant beneden waar je heerlijk kunt eten. Ook het personeel is super vriendelijk!

2026-01-24 • via Nuitee
K
Katarzyna • extended_group • us
10
2026-01-20 • via Nuitee
C
Carlos • family_with_children • ec
9
Acogedor
Pros:

El desayuno, el ambiente, la biblioteca y la decoración del lugar

Cons:

Talvés sugerencias para conocer o realizar actividades en la provincia de Imbabura.

2026-01-19 • via Nuitee
N
nico cleemput • family_with_children • be
8
2026-01-18 • via Nuitee
A
Adrienne • couple • us
9
Absolutely amazing staff
Pros:

Gorgeous!

Cons:

Breakfast was excellent but dinner was overpriced and not good.

2026-01-12 • via Nuitee
F
Francesco • couple • it
10
2026-01-11 • via Nuitee
M
Marjolein • couple • nl
10
Pros:

Prachtig hotel, mooi dakterras, veilige plek en fijne mensen! En lekker ontbijt ook.

2025-12-25 • via Nuitee
E
Esther • couple • us
10
2025-12-19 • via Nuitee
J
Jessica • couple • us
9
Pros:

A lovely hotel with a beautiful rooftop, a delicious and generous breakfast, and basic but comfortable rooms.

Cons:

The street-facing rooms are noisy but that's because it's in a central location.

2025-12-13 • via Nuitee
D
Debora • family_with_children • ec
9
2025-12-03 • via Nuitee
V
Virginia • extended_group • us
10
2025-11-29 • via Nuitee
A
Antoine • family_with_children • fr
10
Pros:

Bien situé. Bons conseils.
Restaurant sur place.

2025-11-18 • via Nuitee
J
Julia • solo_traveller • au
10
2025-11-11 • via Nuitee