Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Comfortable room
Cons:
Misleading advertising
Poor amenities
Erratic customer service
Unmet expectations

Categories

Cleanliness
6.5
Reviews varied on cleanliness, with some guests mentioning clean rooms while others found discrepancies in bathroom cleanliness.
Service
6.7
Customer service was inconsistent, with reports of erratic service levels and unmet expectations on airport transfer assistance.
Location
6.8
The hotel's location was described as slightly out of town but accessible to restaurants and a mall, despite not meeting all expectations set by marketing.
Room Quality
5.8
Guests were disappointed with discrepancies between advertised amenities (like the balcony and view) and the actual room, leading to expectations not being met.
Amenities
5.5
Several complaints were raised about missing amenities like Wi-Fi in rooms, a fridge, as well as discrepancies between the advertised and actual facilities.
Value for Money
5.8
Many guests felt the hotel was overpriced for the services provided and did not offer value for the money, particularly due to unmet expectations from marketing.
Food and Beverage
5.9
The restaurant services were disappointing, not living up to expectations set by pictures, and guests found the pricing somewhat overblown.
Overall Experience
6.1
While some guests found the hotel adequate for a short stay, the overall experience was marred by unmet expectations, misleading advertising, and subpar amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 09:15

Property Description

Luxurious Accommodation
Crystal Beach Hotel, located in picturesque Port Vila, offers a range of upscale amenities including a tour desk, garden, and free WiFi. Guests can enjoy the convenience of room service, a 24-hour front desk, and luggage storage.

Home-like Comfort
Select rooms at Crystal Beach Hotel feature a fully equipped kitchen with a fridge, providing guests with the option of preparing their own meals and enjoying added convenience during their stay.

Convenient Location
Situated just 4 km from Bauerfield International Airport, Crystal Beach Hotel offers easy access for travelers. Don't miss the chance to experience comfort and luxury at our hotel – book your stay now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location