Kingwood Hotel Sibu

Hotels
7.7 (402 reviews)
No12, Lorong Lanang 4 , Sibu , my

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Good parking facilities
Clean rooms
Cons:
Unfriendly staff
Cleanliness issues
Run down facilities

Categories

Cleanliness
6.7
Hotel wasn’t clean, needs a deep clean throughout.
Service
7.7
Staff were unfriendly and not very helpful.
Location
8.7
In the town centre, easy accessibility.
Room Quality
7.7
The room is clean and comfortable, but some mentioned it was filled with smoke.
Amenities
6.7
Facilities quite run down and not well maintained.
Value for Money
8.2
Standard quality for this hotel tier.
Food and Beverage
7.2
Breakfast was nice, but food quality in buffet can be improved.
Overall Experience
8.7
Overall it was a great stay despite the issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:10

Property Description

Luxurious Amenities
Experience luxury at Kingwood Hotel Sibu with an outdoor swimming pool and a fitness centre.

Exquisite Dining
Indulge in delicious meals at the on-site restaurant and enjoy a complimentary halal breakfast each morning.

Breathtaking Views
Relax in rooms with stunning river views and unwind in comfort with free WiFi and a 24-hour front desk available.

To experience the ultimate luxury and convenience, book your stay at Kingwood Hotel Sibu today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.7
Based on 402 reviews
Cleanliness: 6.7
Service: 7.7
Location: 8.7
Room Quality: 7.7
Amenities: 6.7
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 8.7
J
Jordan • solo_traveller • my
1
Unpleasant stay and will never return in the future
Pros:

The convenience of the leveled parking for hotel guests. And instead of 2 single beds, they gave us two queen size beds.

Cons:

No chairs to sit on in the hotel lobby. The staff are unfriendly, a bit rude, not enthusiastic in welcoming the guests. The hotel tv was not functioning and we needed to refer to maintenance people to fix it. The breakfast buffet was horrible. We stayed at Tower A, the old block, and the room was very antiquated, the moth ball smell from the drawers and closet were very pungent and unpleasant. They are very stingy with their hotel toiletries. The room is a bit stuffy and not cold. The hairdryer is very very old-fashioned and I couldn't seem to get my hair dry using it.

2026-08-17 • via Nuitee
C
Charles • solo_traveller • au
9
Pros:

Good location and value for money.

2026-08-10 • via Nuitee
O
Otto • solo_traveller • pg
8
Perfect experience. Free complimentary tea facilities are a bonus.
Pros:

The room was perfect

Cons:

Location

2026-07-06 • via Nuitee
T
Tan • solo_traveller • my
9
2026-06-30 • via Nuitee
T
ToNie hO • solo_traveller • my
10
2026-06-12 • via Nuitee
A
Alfred David • couple • sg
4
I will not not be returning in a hurry
Pros:

Room was very basic, but clean.

Cons:

Worst breakfast ar a hotel I have ever had

2026-06-02 • via Nuitee
K
Katerina • solo_traveller • gb
3
Cons:

Staff were much less friendly and helpful than other hotels in Malaysia. Cleanliness was sub-par, particularly in the stair wells which were like giant ash trays. Breakfast was also sub par. Expensive for what it was.
Note pool and gym are in a different building, not the hotel itself.

2026-05-24 • via Nuitee
G
Gregory • family_with_children • gb
5
I paid a lot of money for an unsatisfactory stay. Such a shame for a good brand in Sarawak.
Pros:

Impressive looking for Sibu from the outside. General cleanliness and reception staff were warm and welcoming, and the concierge service. Laundry service had an exceptionally quick turnaround.

Cons:

I was bitten to death by bedbugs so badly I had to sleep on top of bed with trousers and socks on. One day my room was not made up, I had no sign to use to request clean, and I had to call housekeeping only to see very unhappy looking cleaning staff with long faces at the door . The WiFi was slow too.

2026-05-20 • via Nuitee
S
Sharifah • couple • my
8
Pros:

Nice view.

Cons:

Car park access

2026-05-06 • via Nuitee
M
Marcus • extended_group • au
1
Left Sibu early because how bad the hotel was.
Pros:

Nothing

Cons:

Unclean
Toilet did not flush
Tv was not working
Gym closed permanently

2026-04-29 • via Nuitee
T
Toh Chiong • couple • my
10
2026-04-27 • via Nuitee
D
Donna Dewin • solo_traveller • my
7
Poor air-conditioning function
Pros:

The food the breakfast the view

Cons:

I think the air conditioning should change to the new one especially the room at the old wing building..My room was okay but my family's room the air-conditioning was not functioning properly..So better change to the new one 😅

2026-04-19 • via Nuitee
C
CATGZ • couple • my
8
2026-04-08 • via Nuitee
H
Hei Ing • couple • sg
7
Pros:

The staff attitude is good

Cons:

The bathroom glass door can't close properly, the water flows to the toilet floor, I had a fall because the floor was so wet and slippery our room was 1043, hope the bathroom door can be fixed

2026-04-05 • via Nuitee
A
Aik Ling • couple • my
7
2026-04-04 • via Nuitee
T
THONY • couple • my
8
2026-04-03 • via Nuitee
J
jazmi • solo_traveller • my
10
2026-03-30 • via Nuitee
I
IRFANNUR FIQRIE • solo_traveller • my
9
2026-03-20 • via Nuitee
U
UnsnSim • family_with_children • au
9
Great location and good service
Pros:

The hotel is only 10-15 min walk to the town centre. We walked everywhere around the town, and used Grab for farther attractions.
There are plenty of choices available in breakfast. If you want to enjoy local cuisine, there are plenty of restaurants and cafes around the hotel.
The hotel porter Isam was wonderful and courteous with great smile. He handled our luggage with great care, even helped us looking out for our taxi.

Cons:

The cigarette smell went through our ventilation (we have non smoking room), when we alert the reception, instead of investigating the source, they offered to change room, or spray air freshener.
The hotel prioritise pool functions over the guests because they close the swimming pool early (5pm) although the sign says 8pm.

2026-03-09 • via Nuitee
A
Andrew • solo_traveller • au
9
2026-03-02 • via Nuitee