Hotel Jardín Cancún

Hotels
7.8 (168 reviews)
Calle 4, SM 14, Cancún, Benito Juárez, Quintana Roo, 77524, México, Cancun , Cancún , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Tour desk
Non-smoking throughout
Shared lounge/TV area
Shuttle service (additional charge)
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Spacious rooms
Cons:
Cleanliness issues
Missing amenities
Location safety concerns

Categories

Cleanliness
6.85
Multiple mentions of cleanliness issues, such as room humidity, dirty towels, and a need for better maintenance.
Service
8.31
Staff is frequently described as friendly and helpful, though not all reviews are positive.
Location
8.35
Well-rated location with accessibility, despite concerns about safety in some areas.
Room Quality
7.31
Rooms are said to be spacious and clean, but some reports indicate issues like humidity and few electrical outlets.
Amenities
6.84
Some reviews mention missing amenities like a refrigerator and laundry facilities.
Value for Money
8.79
Generally considered good value for the services offered, especially with favorable pricing.
Food and Beverage
7.85
Food offerings were not discussed in detail, defaulting to standard quality for this hotel tier.
Overall Experience
8.12
The overall sentiment reflects a balanced experience with both pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:58

Property Description

Convenient Location in Cancún

Located in the heart of Cancún, Hotel Jardín Cancún offers comfortable air-conditioned rooms with free WiFi and private parking. The hotel provides 24-hour front desk assistance and a cozy shared lounge for guests to relax in.

Modern Amenities

Each room is equipped with a flat-screen TV, cable channels, and a private bathroom with complimentary toiletries. Guests can enjoy the convenience of room service and a seating area in every room, ensuring a pleasant stay.

Nearby Attractions

Explore Cancún's popular landmarks such as Cancun Bus Station, Government Palace, and Cristo Rey Church, all within easy reach from the hotel. With Puerto Juarez Beach just 1.8 km away, Hotel Jardín Cancún is the perfect choice for your stay in Cancún.

Book your stay at Hotel Jardín Cancún now and experience comfort and convenience in Cancún!

Important information:

The environmental tax is charged directly at the hotel.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.8
Based on 168 reviews
Cleanliness: 6.85
Service: 8.31
Location: 8.35
Room Quality: 7.31
Amenities: 6.84
Value for Money: 8.79
Food and Beverage: 7.85
Overall Experience: 8.12
K
Karla • family_with_children • mx
7
2026-04-05 • via Nuitee
P
Petr • family_with_children • cz
8
2026-04-03 • via Nuitee
P
Pierre charles • family_with_children • ht
6
2026-03-15 • via Nuitee
A
Angel • couple • us
1
2026-03-08 • via Nuitee
R
Raffaele • solo_traveller • it
10
2026-03-06 • via Nuitee
R
Reyes • family_with_children • mx
1
2026-03-03 • via Nuitee
J
Joshua • family_with_children • mx
3
Pros:

Nada

Cons:

Que cobran impuesto de sanidad, además del impuesto ya establecido, son $79 pesos de más que te toma por sorpresa, se me hace un robo Yaque en la app ya te cobran el impuesto

2026-03-02 • via Nuitee
M
maria luisa • family_with_children • mx
10
Pros:

La ubicación y la limpieza

2026-02-27 • via Nuitee
R
Rebolledo • family_with_children • mx
10
2026-02-23 • via Nuitee
L
Lou • family_with_children • be
3
Cons:

Il y a un taxe surprise de 80 pesos par nuit.
Il ne fait partie des frais annoncer sur booking.com
C'est une taxe en plus de la taxe de séjour.
Une morsure qui s'accumule vite. L'hôtel devrait inclure sa taxe/morsure dans le prix de la chambre pour éviter les mauvaises surprises.
Je n'ai pas récupérer un objet oublier dans l'hôtel :(

2026-02-22 • via Nuitee
G
Guzman • family_with_children • mx
10
Pros:

Limpio la amabilidad del personal como te atienden en recepción

2026-02-09 • via Nuitee
N
Nathalie • family_with_children • fr
7
Pros:

Lits confortables, chambre propre, personnel accueillant et disponible, parking très pratique
Hôtel propre et bien aménagé, douche avec bonne pression et eau chaude
Bon rapport qualité prix
Proche d'un centre commercial et de boutique, nous avons tout fait a pied

Cons:

Juste au niveau des ouvertures, manque de fenêtres mais bon rapport qualité prix

2026-01-31 • via Nuitee
Z
zuri zadahi • extended_group • mx
10
Pros:

Nos recibieron casi al instante de reservar

Cons:

La unica desventaja es que si traes mucho equipaje y te toca en el 4to piso no hay elevador

2026-01-28 • via Nuitee
B
Brenda • family_with_children • es
8
Pros:

La ubicación

Cons:

No eran nada cómodas las camas

2026-01-22 • via Nuitee
J
JAVIER • extended_group • mx
8
Pros:

SE ENCUENTRA EN UNA UBICACION MUY ACCESIBLE, FASIL DE LLEGAR

Cons:

TODO BIEN

2026-01-19 • via Nuitee
D
Daniel • couple • mx
8
2026-01-19 • via Nuitee
N
Noebaz • extended_group • it
9
Pros:

Ottima posizione vicino al porto.
Camere grandi e pulite
Parcheggio interno
Staff molto gentile e disponibile

2026-01-08 • via Nuitee
R
Raffaella • family_with_children • fr
4
On ne conseille pas
Pros:

Hôtel pas cher et avec un check in tardif possible. Notre avion avait du retard et on est arrivés après minuit on vous déconseille en tout cas d'arriver à l'aéroport de Cancun après 23h, il n'y aura plus de ADO, pas de Huber et les collectivos vont vous faire payer 250 pesos par personne et ils vous laissent à la gare ADO.

Cons:

Pas possible d'avoir un drap du dessus pour le mettre avant la couette. Robinetterie pleine de calcaire et en mauvais état, serviettes trouées. Chambre très humide et avec des traces de moisissure. Une seule prise dans toute la chambre.

2026-01-06 • via Nuitee
R
Renzo Navarro • family_with_children • ar
7
Lugar para quedarse una noche o 2 a lo sumo,
Pros:

La ducha del baño, con la presión q salia el agua

Cons:

La zona

2026-01-05 • via Nuitee
O
Omar • family_with_children • mx
8
2026-01-01 • via Nuitee