Pearl Street Hotel & Suites

Rooms could use an update, the bathroom was not clean.

Friendly staff
Easy location for walking to bars & Restaurants
Large rooms
Comfortable Beds
Clean

I feel as though the owners of this hotel might be new to the hotel business. The hotel was clean and the king bed was very comfortable. The other guests were quiet, respectful, etc. The location was fantastic if you want to do “downtown” activities.
Where they need to improve is the customer service. First of all, there is not always someone at the front desk. The employees were kind and helpful, but sometimes they just weren’t available. Also, if you call and no one is there, the phone just rings and rings; there is no voicemail system. This was problematic for us on two occasions when we really needed assistance with something. Also: our hand soap AND body wash dispensers were empty. When I asked for refills, I was given refills, but this should have been unnecessary. When housekeeping cleans the rooms, they should always check to see if dispensers are low on products. Also, there were no pillows or blankets for the pullout bed. I had to get pillows from the front desk (which took a while because the desk was not being manned). So, the hotel is fine, but the managers really do need to manage these service issues.

The pool/spa closed, not noted during reservation, hotel bar closed. No lock on bathroom door, things seem to be in general disrepair.

Check-in was smooth & easy; the gentlemen up front was quick & helpful. He informed me about parking (available but limited). There were, unfortunately, noisy guests on my floor who were slamming doors around midnight, going in and out of their rooms. I phoned the front desk and the gentlemen informed me they had just checked in. I had a very hard time getting back to sleep after such a disturbance and that really colored my stay.

Great stay

Rooms were clean and comfortable. We had a suite which was nice. Very close to many drinking establishments and restaurants. Across from the Civic Center. Front desk staff was fabulous.

The location was great and the bed was comfortable. But the hotel is very run down for the price we paid. There were no hangers in our closet, no do not disturb sign, stained tile, poor amenities in the room. Definitely was not worth over $200 a night.

The hallways smelled like curry, and the overall hotel is a bit rundown. There could be some minor repairs done to make it more appealing. We only saw a person at the desk one time, and the rest of the time there were instructions to go things in own.

Not sure if this is part of Holiday Inn? It’s connected to a Holiday Inn next door but no other “ branding” or signs of typical HI facility. Almost looked like it was sold off and took on a new name

Run down, smelly, filthy property, the LaCrosse Convention and Visitors Bureau should put pressure on this property to clean up their act as it’s right next to the Convention Facility.

Our rooms AC was not working but the staff gave us a new room with no questions asked

The beds had two different comforters. The soap dispensers were empty.
The exercise room was a complete joke. The size of a closet. The pool was nowhere to be found. The restaurant was closed.The room down the hall had its door broken and left wide open all night. The person running the front desk was basically running everything by himself. It was so disappointing for what you charge! The elevators were filthy. There were so many things that were wrong it’s hard to name them all.

Beautiful hotel clean nice rooms

A Holiday Inn Express turned into a mom and pop motel. They are pet friendly.

Very friendly and helpful staff at the front desk. Lots of dining options within walking distance. Room was clean a good value for cost. Room could use more lighting.

The hotel was a bit pricey for an aging hotel. There was no bar in the hotel. We and other guests had trouble getting the room keys to work and had to go back to the front desk to try again.

Used to be our go to place a few years ago. It's gone downhill fast. Change of ownership or management ruined it..

We were in town for the annual Irish Fest. We loved the location, and the fact that we had easy access to restaurants, the riverfront and the fairgrounds on foot. We were offered a large umbrella to use on a couple of rainy mornings. The actual hotel parking lot is very small, but there is a huge public lot right next door with hotel access. They provide a code that allows you to park for free.

Property overall good cleanliness and location. However, full length mirror was missing from wall, light bulbs burnt out and no USB ports in room.