Swasana Hotel Medan

Hotels
7.2 (20 reviews)
36 Jalan Merbau , Medan , id

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Safety deposit box
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Cons:
Dirty room
Noisy environment

Categories

Cleanliness
3.85
Room was dirty, with dust and detritus under the bed, and the bedsheet was more yellow than white.
Service
8.31
Standard quality for this hotel tier.
Location
8.35
Standard quality for this hotel tier.
Room Quality
5.81
Room quality affected by cleanliness issues.
Amenities
8.33
Standard quality for this hotel tier.
Value for Money
8.29
Standard quality for this hotel tier.
Food and Beverage
8.34
Standard quality for this hotel tier.
Overall Experience
6.32
Overall experience impacted by cleanliness and noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-24 09:47

Property Description

Luxurious Accommodations

Swasana Hotel Medan offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for every guest. Each room is equipped with a desk, a flat-screen TV, and cozy bed linens, providing a perfect retreat after a long day of exploring the city.

Delicious Dining Options

Indulge in a delightful culinary experience at the hotel's restaurant, where guests can savor a variety of dishes. Start your day with a delicious buffet or Asian breakfast, prepared fresh every morning to energize you for the day ahead.

Convenient Location

Located just a short distance from popular attractions such as Medan Train Station and Maimun Palace, Swasana Hotel Medan offers easy access to key destinations in the city. With attentive staff available 24/7 at the front desk, your needs are always taken care of promptly.

Experience comfort and convenience at Swasana Hotel Medan. Book your stay now for an unforgettable hospitality experience.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.2
Based on 20 reviews
Cleanliness: 3.85
Service: 8.31
Location: 8.35
Room Quality: 5.81
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 8.34
Overall Experience: 6.32
C
Cedric • extended_group • th
4
Cons:

Dirty room, full of dust and detritus under the bed, the white bedsheet more yellow than white.and very noisy .

2026-01-25 • via Nuitee
M
Munawwar • solo_traveller • my
5
2026-01-13 • via Nuitee
N
Nura • couple • my
1
2026-01-10 • via Nuitee
R
Rico • solo_traveller • my
7
2025-11-07 • via Nuitee
T
Taiga • couple • jp
10
2025-09-05 • via Nuitee
S
saera • couple • my
5
2025-07-28 • via Nuitee
A
Angela • with friends • ch
8
It was a good stay for two nights. Thanks to the hotel manager, he organised that we can make a one day trip to Bukit La
2025-06-18 • via Nuitee
I
Ian • young couple • gb
10
Exceptional
2025-04-06 • via Nuitee
M
Maiwenn • young couple • fr
9
Superb
Pros:

The room was conform to the description, good location, clean. And the best is the reception, always nice and kind with us

2025-03-15 • via Nuitee
N
Nabila • group • my
7
Good
Pros:

All good. Friendly staff. The heater was working great.

Cons:

The air conditioner so slow.

2025-02-20 • via Nuitee
E
Ein • young couple • ph
7
Good
2025-01-19 • via Nuitee
M
Mohd • review category business travellers • my
4
Disappointing
Cons:

Aircond no cool

2024-12-24 • via Nuitee
R
Ryan • young couple • gb
5
Passable
2024-12-18 • via Nuitee
H
Hafifi • with friends • my
8
4 days 2 night in Medan
Pros:

Comfortable bed & Nice bathroom.

Cons:

Aircond have a problem.

2024-11-24 • via Nuitee
O
Ooi • family with young children • my
3
Poor
Cons:

The aircon not function,,ask the receptionist, not one entertain me. The toilet floor water flow over. No toilet roll given, the room full of crockroach poison smell. Buffet breakfast fruit n bread no one refill.

2024-11-03 • via Nuitee
M
Mohd • review category business travellers • my
10
Exceptional
2024-08-27 • via Nuitee
L
Leong • young couple • sg
6
Pleasant
Pros:

Street food near hotel and also Plaza Medan Fair Mall just beside .

Cons:

Very noisy during the day..

2024-07-16 • via Nuitee
J
Jimmy • young couple • id
9
Superb
2024-07-12 • via Nuitee
A
Adlina • young couple • my
7
I still love my stay and will repeat here whenever i have time, thank you! 💖
Pros:

Receptionist is friendly, very helpful. And the hotel itself is clean :)

Cons:

Not to say i don’t like. But prefer in the future you guys can improve the toilet condition. My room, whenever the floor is wet or when i use the shower, some water will leak inside the room. And the material of the floor(toilet) not sure fully wood or not, will make the room bit smelly.

The aircond is already max, but maybe because of the weather is hot, doesnt feel much cold.

Infuture, hopefully you guys can improve this!

2024-04-28 • via Nuitee
A
Abdul • review category business travellers • my
7
Location is good and staff is friendly
Pros:

Not taking breakfast

2024-04-01 • via Nuitee