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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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BBQ facilities
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Massage services
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Packed lunches
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Currency exchange
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Shared lounge/TV area
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Concierge service
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Kid meals
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Happy hour
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Cooking class
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Supervised childcare/activities
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Game drive nearby
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Internet access
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Games
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Housekeeping on request
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Concerts/live shows
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Reception hall
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Japanese garden
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Covered parking
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Vegetarian menu options available
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Paddle boating nearby
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Lush Garden Oasis
Luxurious Rooms with Lake Views
Delicious Dining Options
Immerse yourself in the tranquil oasis of Arusha Serena Hotel, nestled in Nkoanrua. Indulge in the picturesque garden, unwind in elegantly appointed rooms with stunning lake views, and savor delectable meals at the on-site restaurant. Wake up to a delightful Full English/Irish breakfast before embarking on a day filled with activities like cycling around the scenic surroundings. Let our attentive staff assist you in making the most of your stay. Book now to experience a perfect blend of comfort and nature at Arusha Serena Hotel.
Please note that airport transfers from Kilimanjaro International Airport can be arranged for upon request, at an extra cost. Kindly note full flight details required at least 24 hours to your travel date.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children from 3 years old to 12 years old stay for US$100 per person per night when using an available extra bed.
People 13 years old and over stay for US$150 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Very beautiful grounds and rooms.
Nothing
The hotel is an old structure that is historical
The Surrounding had a lot of green
The Room were clean and good
1) Road Access was not passable
2) I was over charged for coming with my wife
3) Some of the waiter were rude and training
4) The hotel has no swimming pool
Clean, bug rooms, comfy bed. Felt safe.
No pool, no recreation facilities. Nothing to do. Long way to shops or experiences.
Amazing location amid pristine coffee plantation and gardens and located on the lake. Did canoeing with my family in the morning after a leisurely breakfast on the open patio which overlooks the lake. Excellent overnight stay.
I had booked two double rooms through booking.com and the person at check out created an unusual and unwelcome rucus stating that the rooms were for 2 people not 4 - had to spend 30 mins on this needless argument and showing him on the booking.com website. Added a bad taste to an otherwise great stay.
Beautiful setting and wonderful restaurant.
Food was good, staff were helpful. The room was clean, quiet. The grounds are beautiful and although the site is very close to human activity we felt safe wandering along the perimeters.
From the website, I assumed the hotel is on a lake. It is not. The lake is nearby. If you want access you have to pay for a guided escort. The electrical system is touchy. Throughout our stay the power kept blinking off and on, which had some consequences for online work.
Location and old charm
One hour wait to check in at 8pm....as room were not ready
Staff very accompanied
The breakfast buffet was satisfactory, offering a range of standard options like eggs, toast, and pastries. While it lacked a touch of creativity or local flair, it was convenient and filling. The buffet included a selection of fruit juices, coffee, and tea. I appreciated the option to request a specialty coffee drink, and the staff kindly accommodated my request for a cappuccino – which arrived as a generous double shot. Overall, a solid breakfast offering, even if it didn't exceed expectations."
A continental breakfast spread with a variety of meats, cheeses, and breads would have been a wonderful addition. Additionally, serving fresh juices instead of packaged options would have elevated the breakfast experience. Overall, a solid breakfast offering, but with a bit of room for improvement to take it to the next level.
The grounds were beautiful and the bed was very comfortable. The staff was always great to interact with. Liked the lounge area and the outdoor patio and lawn area overlooking the lake.
The food was good but not much variety.
Excellent rooms with nice view
Very beautiful gardens, nice lobby and restaurant.
Staff did make some mistakes but fixed the issues promptly.
Restaurant staff works hard and provide good service.
Original room given was meant for 2 people but they crammed 3 single beds in a small room with little space to move around.
One dirty towel left in the room when we checked in.
The colonial style house and grounds are lovely.
Friendly Staff
It’s Africa, road outside of hotel was unpaved & bumpy
Well kept property with beautiful landscaping and grounds.
The beds were not as comfortable as my family and I would have liked.
Staff were really good and the food was fresh
The location access is chaotic. On Saturday which happens to be the local market day, the road to the hotel is impassable. We spent about an hour stuck in one location just about 100m to the hotel. Its chaotic. Other days were fine
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