HARMONY HOTEL Urawa

Hotels
2 (3 reviews)
緑区東浦和５－６－９ , Saitama , jp
kawakami@umematsu.co.jp

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Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Shared lounge/TV area
Shared kitchen
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Sanitized tableware & silverware
Invoice provided
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Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Lack of amenities
High fees

Categories

Cleanliness
1
The cleanliness of the facility is extremely poor, with garbage odors, dust, and insects in several areas.
Service
3.44
One staff member was friendly and attempted to assist, but overall service quality was affected by staff shortages.
Location
3.91
The hotel is conveniently located near Higashi Urawa Station and various shops.
Room Quality
1.45
Rooms were only passable for sleep with significant cleanliness issues, including dust and insects present.
Amenities
2.4
Basic amenities were present but lacking overall quality; there were some notable absences.
Value for Money
1
The no cancellation policy and added fees are perceived as unfair given the conditions.
Food and Beverage
1.43
No food or beverage services mentioned.
Overall Experience
1.39
Overall experience was negative due to cleanliness and value for money issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:49

Property Description

Convenient Location
Modern Amenities
Comfortable Accommodation

Book now for a relaxing stay at HARMONY HOTEL Urawa, where convenience meets comfort in Saitama.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

2
Based on 3 reviews
Cleanliness: 1
Service: 3.44
Location: 3.91
Room Quality: 1.45
Amenities: 2.4
Value for Money: 1
Food and Beverage: 1.43
Overall Experience: 1.39
L
LIKANG • extended_group • jp
1
最悪
Cons:

私はこんなに環境衛生がひどい宿泊施設を見たことがありません。入口から入った瞬間、すぐにゴミの臭いがしました。館内はゴミやホコリだらけで、多くの場所で虫や虫の死骸まで見られました。客室は一応寝られる程度ではありましたが、やはりホコリが多く、飛んでいる虫もいました。浴室には多くのカビが生えており、洗面台にはインスタントラーメンまで残っていました。

2025-08-31 • via Nuitee
• family_with_children • jp
1
二度と行きたくない
Cons:

清潔感なし、アメニティなし、不潔、怖い

2025-08-25 • via Nuitee
• family_with_children • jp
4
Good potential but needs improvements
Pros:

I recently stayed at Harmony Hotel Urawa, which has a good location — close to Higashi Urawa Station and within walking distance to many shops and convenient spots. The design and architecture of the buildings are actually quite impressive, both inside and out. The water supply, Wi-Fi, and air conditioning all worked well. Bath and face towels were provided. The staff member I encountered was friendly and tried his best.

Cons:

However, the property must be cleaned more often and regularly to meet acceptable health, sanitation, and hygiene standards.
The hotel seems to be saving on labor and maintenance, but unfortunately at the expense of the guests' comfort and safety. It was clear that more staff are needed to properly run the hotel.
The strict no cancellation policy requires guests to pay online immediately, which feels unfair. There's also a room cleaning fee of 3,000 yen per stay charged separately.
Only one room key was provided, even though multiple guests were staying — each guest should receive a key for convenience.
The parking fee of 1650 yen per night is excessive.

2025-08-09 • via Nuitee